elision technolab llp: the leading supplier & pioneer of voip solutions

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Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs. Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster. Online VoIP Solutions (OVS) is part of the Elision TechnoLab LLP, which was founded in December 2007. This means to say that the world’s pioneer and supplier of VoIP solutions is a division of ETL. About Elision TechnoLab LLP DialShree Dialer About Elision IVR System IP / PBX Click2 Call Voice Logger Voice Broadcasting Live Chat

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Page 1: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful

communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data,

video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs. Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster. Online VoIP Solutions (OVS) is part of the Elision TechnoLab LLP, which was founded in December 2007. This means to say that the world’s

pioneer and supplier of VoIP solutions is a division of ETL.

About Elision TechnoLab LLP

DialShree Dialer

AboutElision

IVR System

IP / PBX

Click2Call

Voice Logger

Voice Broadcasting

Live Chat

Page 2: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter

Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products

that we take pride against our competitors. In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and

Calling Card solutions for worldwide calling that will lessen the cost to almost 80 percent.

What we do

Ÿ Predictive Dialer - has the ability to increase sales by as much as double per hour for each agent. It eliminate much

of the wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is

spending his or her time actually selling.

Ÿ Click2Call Web - an innovative technology in order to engage your online visitors over a telephone.

Ÿ IVR System - a technology that automates communications and contacts with telephone callers

Ÿ IP/PBX - helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way

of communication

Ÿ Voice Broadcasting - a mass communication method that sends pre-recorded message to different call

recipients at once

Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in developing long-term

and strategic commitment with them. The diverse solutions and focuses approach of Elision TechnoLab LLP, along

with experience, addresses the needs of service providers on a regular basis. We offer 24/7 support to our clients

and make sure that their services are available at all times

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Mission

“Effective Communication through Elision Technolabs

VoIP Solutions; is our mission so as to power today’s,

tomorrow & forever civilization – The world is ever

changing."

Vision

"Our vision is to be earth's most customer-centric

company where customers or Individuals can find and

discover anything they might want to communicate

which adds tremendous values in Business & Personal

life… at the most economical possible rates along with

hoards of benefits.”

Key Strength

Ÿ Strong Management Team

Ÿ 25 Qualified& trained professionals to market, install ,

integrate, & support the target segment.

Ÿ 24*7 NOC to provide Remote maintenance, with

complete infrastructure at the facility .

Ÿ Voice / Video, Chat , E-mail support available 24*7.

Ÿ In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and

host of ACD/IVR/PD/Loggers.

Page 3: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach UsAbout Us IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Call Centre Predictive/Auto Dialer, IVR

DialShreeDialer

We provide Call centre services including outbound

telemarketing, inbound customer care to software and

networking technical support. We also give email based

customer support and also online training solutions. We

also delivered customized solutions for our clients.

Following are the different services and features which

enhanced the growth of our service.

Key Offering ofDialShree Dialer

Why employ a predictive DialShree Dialer?

Support Multiple Dialing Mode:

The flexible architecture allows

the user to concurrently operate

c a m p a i g n s i n A u t o m a t e d

outbound mode like Auto /

Predictive / Manual / Preview

Dialing

Live "Real-time" Monitoring of

agent statistics & performance

metrics for Quality Analysis.

� Scheduled Callbacks for Agent-

Only and Anyone

� IVR (Interactive Voice Response)

& Automatic Call Distribution -

automate interaction with client

and distribution of calls.

� Time Zone Dialing as per each

country criteria

� M u l t i - p u r p o s e R e p o r t f o r

measuring Agent Performance &

Call centre metrics at your

fingertips and wallboards with

real time metrics in a visual

format

� Scalable to N no. of Agents seats

� CT I ( C o m p u t e r Te l e p h o n y

Integration) Ability to use Telco

PSTN/PRI lines, GSM Gateway &

VOIP trunks

� DNC Scribing Management

� Robust Digital Recording & Logging in the .wav, .gsm & .mp3

format along with Multiple Search options

� SMS/Email Management for sending SMS to customer once

call is completed EMAIL Management is for sending Emails to

customer with all required details of company.

� CRM Integration - Capable to integrate with 3rd Party CRM.

� Supports AMD & SIT Frequency Detection: Auto Detection of

Fax Machine, Answering Machine, Busy Tone and Telco Tones.

Elision - Network Deployment

Elision Server

GSMGateway

VOIP Gateway

VOIP IPPhone

Agent PC withIP Phones

Agents having IP Phones logs in to the Elision Web Interface to view customer details & receives/call the leads.

Agent PCs installedwith soft Phone

with Headset

Each Agent PC uses Soft Phone and Elision Web Interface to view customer details and received/call the leads.

Agent PC with Headset is connected to a Analog Phone via VOIP Gateways like ATA/AudioCode and uses Elision Web Interface to view customer details and received/call the leads.

Analog Phone

Agent PCs with Analog Phone

ATA : 8/16/24 Analog Phones

CALL CENTER PREMISES

SENARIO-1 SENARIO-2 SENARIO-3

PRI/Analog Cable Type Key

Ethernet Cable

Analog Phone

CallEfficiency

The more prospects an agent speaks to, the more results

he will see. Predictive dialing produces, on average three

times the results of manual dialing. In addition enhances

call quality (particularly important when considering

customer service issues)

Agent RetentionRate and Morale:

Reducing the tediousness of telemarketing will greatly

increase your agent retention rate as well as agent

productivity. Also, by seeing his own results, an agent’s

morale will increase dramatically, which will only add to

his efficiency.

Profitability:

Efficiency and agent morale and retention lead increase in

productivity and in turn profit. The fact is simple, if you

talk to more people, you will get more leads.

Page 4: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

IP / PBXIP PBX Solution to Corporate Houses from across the

world, which helps to minimise their monthly Telephony

expenditure while providing a more efficient channel of

communication.

IP PBX Management System that delivers a full portfolio

of business communications functions over a single,

“converged” network connection.

SIP compliant IP PBX provides a comprehensive array of

individual station and call management features with

codec support.

You can make use of IP Telephone sets, a PC with

SoftPhone software (Webphone, Dialer), or Analog

telephones (via media hubs), Wireless Phone, ISDN or Key

Phones to access the services.

We provide a complete package of IP/PBX which helps

corporates and small business for More cost effective

options for voice traffic, Enterprise Data and Phone

networks merged, Lower cost Moves, Adds, and Changes

etc.

I Local extensions

I Auto Attendants

I Personalised Voice Mail

I Voicemail

I Voicemail Security Options by Extension:

I Voicemail to Email

I Enhanced Voicemail Greeting Options *

I Find Me Follow Me

I Advanced Call Routing

I Automatic Off-Line Forwarding

I Customisable IVR System

I Call Groups

I Call Queues

Key Offering of Elision PBX System

GSME1/T1 Line

PRI / Analog

SIP

VOIP

IP/PBX

About Us Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach UsDialShree Dialer

I Call Parking

I Call Forwarding

I Call Transfers

I Caller ID

I Call Waiting

I Paging

I Intercom

I Do Not Disturb (DND)

I Remote or Roaming Extensions

I Direct Inward Dial (DID)

I DID Management

I Direct Inward System Access (DISA)

I DISA Caller ID Enhancement

I Dial by Name

I Dial by Extension

I Three - Way Calling

I Multi Party Conference

I Conference Bridge

I Enhanced Conference Bridge *

I Remote Call Pickup

I Remote Office Support

I Centralized PBX Management

I e911

I Music on Hold

I Live Call Detailed Records (CDR)

I Holiday/Alternate Auto Attendant Message

I Dial Prefixes *

I Inbound Call ID Prefix *

I Customised Reporting

Page 5: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

If you are doing a customer reminder/notification

campaign or a political/non-profit broadcast campaign

you may want to be able to dial a list of numbers and play

a message for them when the customer side of the phone

line picks up the phone.

Our team will help you create a powerfully persuasive set

of pre-recorded phone messages, and then we will use

our advanced technology to provide these compelling

messages to a targeted list of your customers. The

people who are interested in your offer will either Press-1

to connect to your marketing agents or simply call your

toll-free number.

Key Offering of Elision Voice Broadcasting System

Voice Broadcasting

Elision VB system broadcast

to potential customer

01 02

Customer listen to an pre-recorded voice

message detailing your offer/services and if interested press-1 to

transferred an customer care executive for more

details

03

Elision solution will filter inbound transfers and

route the calls to customer care executive

04

Customer care executive will deal with

live inbound call and produce sales

Detailed Broadcast Reports: As soon as you send out a voice broadcasting you’ll get a detailed report of what happened on every call. Call

reports are also available to download to your computer.

Customize Caller-ID: With Elision Broadcasting system you can control the phone number that appears on the caller ID – this way

all calls look like they are coming directly from you or your organization.

Manage System Remotely: If you need to voice broadcast while away from your computer, you can easily access your account from

anywhere.

Survey & Polling System: Want to send out a phone poll or acquire responses from your recipients? With our survey system you can ask

a question in your recorded message, let people respond back, and view their responses in your call reports.

Push To Connect: Send out a call and give people the option of pressing a key to connect directly to you! We’ll connect the person

with any phone number you wish.

Play Message on Call Back: Don’t want to use your number? We can provide you with a unique local number to use as the caller ID or as a

number that your contacts can call to receive a customized message.

About Us IP / PBX IVR System Click2Call Live Chat Voice Logger Reach UsDialShree Dialer

Page 6: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Elision IVR is a technology that automates interactions

with telephone callers. Enterprises are increasingly

turning to IVR to reduce the cost of common sales,

service, collections, inquiry and support calls to and from

their company.

Elision IVR systems have the advantage of making callers

and customers feel like they’re being attended to, even if

it’s just by a machine.

Elision IVR system can help to direct customers to the

right support channel they need.(e.g.: Press 1 for sales,

Press 2 for promos, Press 5 to talk to an executive, etc.) Sound : Play a sound during call

Record : To record user voice during the call

DTMF : To take input from phone keypad

Call Transfer : To transfer the call to another number

Web : To do a web api call. Used for web lookup or posting data on a remote server

IVR Benefits

I Print and provide only one number for all the departments in your advertisements and brochures.

I Will impress your callers and increases the reputation of your brand name.

I Excellent customer satisfaction.

I Attending the call at the first ring.

I Multilingual greetings to the caller.

I It is very useful when you have to distribute same type of information to every caller.

I IVR works 24 hours a day and it never greets a caller with tired voice.

IVR System

CustomerCalling

Call answered byIVR system

01 02

Sales Account

Support Inquiry

03

Call forward to departments

Key Offering of Elision Interactive Voice Response systems

About Us IP / PBX Voice Broadcasting Click2Call Live Chat Voice Logger Reach UsDialShree Dialer

Page 7: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Click2Call

I Choose Your Click-to-Call Interface

I Use Your Own Phone Numbers

I Its a Hosted as a Software as a Service ( SAAS). So you

just need to integrate the API Link.

I Easy integration with any existing website in simple

HTML code.

I Pay for number of used minutes

I Ability to Route Calls to Different Phone Numbers

I History and Statistics of all calls

I No investment on any hardware or software

I ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to your contact centre.

I Put a link on your site so that customers can call you directly. Your customer types in their phone number and your sales staff is directly connected to the customer.

I This service allows you to easily issue a clickToCall service between two phone numbers. Both calls are dialed, and upon answer, they are bridged together.

Function of Click2Call services

Key Offering of Elision Click2Call System:

Call recordingRecord conversations free of charge. They are saved and downloadable

Live leadsThe availability of the Click-to-Call option enables the consumer to directly connect with a live agent to obtain the information they need or resolve a pressing issue. It gives the benefit of converting a live lead into potential business

Improve online conversionThe availability of the Click-to-Call option enables the consumer to directly connect with a live agent which Helps them to make significant decisions that could benefit from expert guidance in real time

Worldwide CoverageClick to Call can serve calls to any telecommunication network all over the world!

Click to Call in your Email messages and Newsletters!The Click to Call icon that you will make for your website, can be also used easily in the corporate emails and newsletters.

Easy to Implement for Both You and Your CustomerClick to Call software allows your existing phone agents to handle calls that are initiated from your website, yet requires no additional telephony hardware, and unlike VoIP solutions, no software downloads by your customer.

Increase Customer SatisfactionClick to Call gives your highest-value customers the ability to avoid long hold times

Improve Agent EfficiencyClick to Call uses sophisticated routing to maximize your ability to match the Click to Call request with the most appropriate agent or department, speeding the time to resolution

About Us IP / PBX Voice Broadcasting IVR System Live Chat Voice Logger Reach UsDialShree Dialer

Click2Call will call websitevisitor’s phone number

02

Your phone rings & call isconnected with website visitor

03

Website visitor click on Click2Call button & enter his phone number

01

Click2Call

Page 8: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Live Chat (LiveIM)LiveIM is a robust live chat solution available at an unparalleled price, it includes critical functionality for both support and sales focused deployments.

The most complete live chat solution available and priced to deliver immediate ROI. It includes functionality required by businesses that are serious about a world-class live chat operation.

Everyone Loves Instant Customer Service!

About Us IP / PBX Voice Broadcasting IVR System Click2Call Voice Logger Reach UsDialShree Dialer

Key Offering of Elision Live Chat System

Operators Anywhere

Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser

Internal Operator Chat

Communicated with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel

Transfer Chats

When your Operators can’t answer a question, they can easily transfer a Live Chat to another Operator, by web or Mobile Chat

Multiple Chats

One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high productivity

Click & Chat

Ask Live ! Need Help ?Have a

Question ?Support Online

Faster way to your inreach customer real time

Page 9: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

Voice Logger�Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communicat ion system and can store correspondence in multiple formats.

Different Types of Elision Voice Logger:

I Analog Line: Analog Voice Logger is a multi-line voice recording solution that can be used to record telephone conversations occurring on analog trunks and extensions.

I PRI Line: Voice Logger for PRI is a multi-line voice recording solution that can be used to record telephone calls on PRI Digital Trunk lines. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats.

I VoIP Line: VoIP Lines logging from elision is a software based voice logger that snoops on TCP/IP networks using protocol like SIP, H323 to log the audio carried on VoIP connections.

The Elision Voice Logger is capable of logging call details reports which includes the Caller Id, Trunk Name, Call Duration, Call Start Time & End Time, Call Type (Incoming /Outgoing), Call Status (Failed/Missed/Connected), Recording Format (Compressed/ Default) and the actual recorded audio of the telephone conversation.

With all these features, our Voice Logger will help you achieve your quality goals without the overhead of maintenance and upgradation costs.

About Us IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Reach UsDialShree Dialer

Key Offering of Elision Voice Logger Service

Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.

Search effortlessly: Search through voice records without going through endless menus and buttons and save up on your valuable time.

Back-up data: Just mount a simple back-up drive and save all the records, or select records to be backed up regularly.

Security: Don’t Fret over security only provide access to supervisors, managers, administrators or other qualified users. Any sensitive information in the wrong hands could wreak havoc on your company’s image.

Store in multiple formats: If you wish to save space, convert the voice logs in MP3 format. You can also go with the conventional WAV format.

Online reporting and viewing: The Elision CRM allows you to access voice logs online and with comprehensive reports

E1 LAN

Extension - 2

Extension - 1

Tru

nk

ing

Elision Voice Logger PC to View Recordings

TelcoPRI Line

Page 10: Elision TechnoLab LLP: The leading supplier & pioneer of VoIP solutions

About Us DialShree Dialer IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger Reach Us

USA Office :2419 # E Piper Lane, Charlotte, NC. 28208-7325, USA, Tel.: +1 305 328 9898

India Office : 3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge, Paldi,Ahmedabad-380007 Gujarat, India. Tel.: +91 704 164 [email protected]

Elision TechnoLab LLP

www.elisiontec.com

About Us IP / PBX Voice Broadcasting IVR System Click2Call Live Chat Voice Logger DialShree Dialer