ELEVATING ORGANIZATIONAL CULTURE WITH EFFECTIVE COMMUNICATION

Presented to:

Presented by:Lee Broekman

Organic Communication LLCApril 12, 2016

“In practice, communication is the most complex of all complex activities of human existence.”

-- Ray and Myers, Stanford

Effective Communication

Part 1: The Power of Listening

Transactional Model of Communication

• Billions of dollars of losses accumulated• Retyped letters• Rescheduled appointments• Rerouted shipments• Breakdowns in labor management relations• Misunderstood sales presentations• Job interviews that never really get off the ground

* Ray and Myers, Creativity in Business.

The costs of not listening:

Lack of Listening

Level I Listening Listening to your own: • Thoughts • Judgments • Opinions 

Level II Listening Listening for the speaker’s: • Purpose • Vision• Objective• Outcome

6

Levels of Listening

Part 2: The Power of Nonverbal Communication

Studies show that during communication interactions:• Less than 20% of the

message is verbally communicated

• While more than 80% of the message is nonverbal

The Power of Nonverbal Communication

Thin-slicing is what we do when we first see someone.We take a very quick snapshot of who we think they are. We gauge very quickly, in less than a second:

• Do we think that they are credible?• Do we think they are competent?• Do we think that they are charismatic?

And we do that very, very quickly based on very few cues, almost always nonverbal.

What is Thin-Slicing?

Three Essential Elements of Nonverbal Communication

Conveying Emotions

Hickory Dickory DockThe Mouse Ran Up The Clock

The Clock Struck OneAnd Down He Run

Hickory Dickory Dock

Putting it into Practice

For more information on howwe can collaborate, please contact us.

• Lee Broekman• 818-212-9196• Lee@OrganicComm.com

THANK YOU