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ELEVATE ANNUAL REVIEW2012-13
Elevate Annual Review 2012/13
Introduction .................................................................................................................
Jobs & Growth ............................................................................................................. Job Creation ................................................................................................................ New Business Growth .................................................................................................... Apprenticeships ........................................................................................................... Working in Partnership Across the Borough ....................................................................... Case Study: Audrey Williams-Joseph ............................................................................. Case Study: Rochelle Rhodes ......................................................................................
Improving Services ................................................................................................... Supporting the 2012 Olympic Games ............................................................................. ICT Support Portal ....................................................................................................... Driving ‘Digital by Default’ Services .................................................................................. Bringing Housing Repairs Service Back In House ................................................................. Income Collection ........................................................................................................ Benefits Direct .............................................................................................................. Council Tax ................................................................................................................. Maximising the Council’s Capital Receipts ......................................................................... Careline Services Accreditation ....................................................................................... Procurement Savings .................................................................................................... eAuctions .................................................................................................................. Public Health Work .......................................................................................................
Awards & Accolades ..................................................................................................
The Elevate East London Journey ......................................................................
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Contents
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Contents
4
Elevate Annual Review 2012/13
Welcome to the second Annual Review of Elevate, the partnership between the London Borough of Barking and Dagenham and Agilisys.
Since forming on 10th December 2010, we have been
working together closely to deliver services to the
residents of Barking and Dagenham and transform our
own and the Council’s operations.
Our aims have been simple:
• Improve services for our residents.
• Create jobs locally and grow our business.
• Implement savings and cost efficiencies,
helping to avoid Council Tax increases.
In this, our second full year of existence, we are
delighted to have secured further services from the
Council, adding HR transactions, payroll, property and
technical support to our portfolio. This means we
Introduction
Intr
oduc
tion
5
have now successfully TUPE transferred over 450 staff
into our organisation, while growing the business
through the extension of our contact centre services.
We were delighted to play our part in supporting the
Council during the 2012 Olympics, ensuring IT
resiliency and helping to run the Command Centre
within the Borough.
Throughout the year we have celebrated the success of
our staff, who have won a number of awards including
a Silver IRRV Award for Partnership working, the
Council’s own Apprentice of the Year and the Agilisys
Award for Innovation.
This year we know we must improve on front line
services to ensure that we are able to serve our
community properly as welfare reforms begin to kick
in, while continuing to deliver service improvements,
new jobs and savings to the Borough.
Finally, I would like to say a huge thank you to all the
staff within Elevate for their hard work over the past
year – we only succeed through their efforts and I am
proud to be part of this team.
Sue Lees
Chief ExecutiveElevate East London
This second Annual Review provides a taste of our achievements over the past year, but we are not complacent and recognise that there is still much to do.
IntroductionIntroduction
6
Elevate Annual Review 2012/13
Elevate has now completed its second full year of operation. During that
time it has met service performance targets, delivered contracted savings,
created 123 jobs and supported the Council in achieving the best Council
Tax collection in 11 years while delivering enhanced income collection and
procurement savings.
During this year the Council has taken a robust approach to the partner-
ship, testing its own assumptions about what is being delivered. We
submitted Elevate to rigorous scrutiny through our Public Accounts and
Audit Select Committee (PAASC), receiving overwhelmingly positive
feedback:
“Generally, the committee finds that the JV delivers – for the most part – efficient and good quality services to the people of the Borough. The committee believes that these services are better and cheaper than when they were run by the Coun-cil, and that the JV is well placed to deliver and improve these services in the future.”
- PAASC June 2013
The recent announcements of further savings requirements from local
government are proof of the need for an initiative such as Elevate. Our
aims together in the years ahead are to grow the partnership, attract other
local authorities to join us and deliver more jobs to support our local
economic regeneration.
Congratulations to Elevate on continuing to deliver excellent services. I
look forward to our continued success in the future.
Graham Farrant
Chief ExecutiveLondon Borough of Barking and Dagenham
Intr
oduc
tion
7
Introduction
As Executive Director for Client Development for Agilisys, I am privileged
to have been involved in the Elevate story since the start – even before the
contract was signed in 2010.
The services we deliver to the London Borough of Barking and Dagen-
ham are central to Agilisys and the Borough is one of our most important
clients. I am delighted to see that Elevate has achieved much in its second
year, creating a foundation for us to grow and develop the business and
acting as a hub for our activities in East London.
During 2013-14 we intend to develop our plans for a Centre of Excellence
within Barking and continue to promote Elevate as a flagship for our in-
novative products, such as Agilisys Digital and Agilisys Revenue Collection.
Our focus remains on delivering excellent customer services to the resi-
dents of Barking and Dagenham and working with the Council to develop
innovative solutions to challenges posed as funding from central govern-
ment reduces. When times are tough we all need to work smarter and
be creative – Agilisys is proud to be the London Borough of Barking and
Dagenham’s partner in these endeavours.
Kay Andrews
Executive Director, Client DevelopmentAgilisys
Introduction
8
Elevate Annual Review 2012/13
Jobs & Growth
Fostering Opportunities
9
10
Elevate Annual Review 2012/13
Job CreationAs part of Agilisys’ own investment in the Elevate
contract, we committed to help 400 East London
residents into paid work by 2017. The 2012-13 target
was to deliver 110 of these jobs by the end of March.
Despite the challenges of doing so in a difficult
economic climate, we exceeded our target by 11.8%,
helping 174 people into work. Of these, 123 were East
London residents and more than 70% live in Barking
and Dagenham.
• 123 new jobs for residents of East London• 48 new businesses in the Borough• Portfolio of business and regeneration support
services
As well as creating back-office jobs in the Council and
the Elevate Business Services Centre, we have helped
start up 48 new businesses in the Borough, creating
job opportunities for business owners and their staff.
Through our management of the Barking Enterprise
Centre, the Council’s hub for business support, we have
now created 73 new businesses and social enterprises
across a wide variety of sectors.
Our unique bundle of free business counselling,
flexible workspace provision and SME engagement
adds real value to Elevate’s commitment to local
economic growth and we have supported 518 busi-
nesses through our local events and networking op-
portunities.
New Business Growth
Jobs
& G
row
th
200
180
160
140
120
100
80
60
40
20
0
EAST LONDON JOB CREATION
Total of All Jobs Created
Jobs Created for B&D Residents
Jobs Created for East London
Residents
Cumulative Jobs Target To 31/03/13
11
As well as working with the start-up community, we
actively support the growth of all businesses in the
Borough, creating new accelerator programmes for
high-growth businesses and for female entrepreneurs.
These are largely peer-to-peer mentoring groups, with
big businesses working alongside small and micro-
businesses to share business growth strategies.
As part of Agilisys’ commitment to corporate social
responsibility, we are able to tap into its pool of tech-
nology and wider business expertise to support BEC’s
Business Counselling team. Key Agilisys and Elevate
directors continue to volunteer their services, sharing
knowledge and expertise with business leaders and
local entrepreneurs.
Within BEC, we have launched a range of paid-for
“BEC&CALL” branded telephony, virtual office and
mailbox services for both tenants and non-tenants, as
well as a fully integrated Conference, Events and
Catering Management service to provide quality day
office hires and meeting room services.
The high quality of our business support services and
office accommodation has been recognised through
Barking Enterprise Centre achieving accredited mem-
bership of the Business Centre Association within our
first year of operations.
“We have now created 73 new businesses and social enterprises across a wide variety of sectors.”
ApprenticeshipsThe innovative use of technology is crucial to growth in
today’s business world. We have recruited two Digital
Marketing Apprentices to work alongside local busi-
nesses, helping them optimise their use of social media
to enhance online presence and create low-cost, high-
quality marketing campaigns.
Jobs & G
rowth
Jobs and Growth
Jobs
& G
row
th
13
We currently chair the Barking &
Dagenham Partnership Skills, Jobs
and Enterprise Board, where we work
closely with the Council’s Regen-
eration team, the Adult and Further
Education Colleges and key business
leaders to promote a single, joined-up
programme of economic develop-
ment and growth.
We actively support the local and
regional Chambers of Commerce, the
Council for Voluntary Service and the
wider business support network to
drive forward private and social
Working in Partnership Across the BoroughFundamental to our success is a strong focus on genuine partnership work in the local business community and beyond.
enterprise growth that results in job
creation in Barking and Dagenham
and the whole of East London.
In Dagenham East we are working
closely with the Council and Sanofi
Aventis, a global pharmaceutical
company, helping their legacy team
to manage both a sector-specific
entrepreneurship conference (May
2013) and an employee support
programme through workshops and
outplacement support.
Jobs & G
rowth
Jobs and Growth
14
Elevate Annual Review 2012/13
Audrey met with the BEC Busi-
ness Counselling team to discuss
ideas for using her personal
experiences to set up a specialist
care business. Ian, her counsellor,
worked with Audrey to write and
develop a simple but attractive
business plan that helped her
raise funds to help launch her
new business.
Audrey has now set up the
Borough’s only residential home
for children and young people
with disabilities and challenging
behaviour and through her con-
tinued work with Ian, successfully
won a tender for preferred pro-
vider status for five East London
councils, culminating in winning
the Best New Business Award at
the 2012/13 Barking and Dagen-
ham Business Awards.
Case Study: Audrey Williams-Joseph
CEO, The Vine Respite Service Ltd (TVRS)Since the birth of her autistic son, working mum and new entrepreneur Audrey Williams-Joseph has been determined to start up a local business that supports others in similar circumstances.
This award-winning success
helped TVRS attract even more
business, resulting in it opening
an office in Barking Enterprise
Centre. Audrey’s passion for and
commitment to the new business
has paid off and she is now
working with the BEC team to
expand her provision across the
Borough, the rest of East
London and beyond.
Significantly, this success has also
benefitted local residents – she
now employs 20 new staff (all
were previously unemployed)
and is looking to recruit a further
10 to help her deliver her plans
for double-digit growth in the
coming year.
Jobs
& G
row
th
15
Jobs and Growth
Studying hard at Barking and Dagenham
College, Rochelle Rhodes, 20, gained her
Level Three NVQ in Business Adminis-
tration, but then struggled to find paid
work.
After a short period of claiming ben-
efits, she met with the team at Barking
Enterprise Centre, who encouraged her
to embark on an apprenticeship at the
Liberty Credit Union (LCU) in Barking
Town Centre and gain some additional
valuable work experience through
volunteering.
After seven months learning the ropes at
LCU, on-going support from her family
and counselling services from the BEC
team, Rochelle secured a full-time job in
the Cash Office in Elevate .
Case Study: Rochelle Rhodes
Revenue and Benefits Cash Officer
Jobs & G
rowth
16
Elevate Annual Review 2012/13
Improving Services
Improvements, innovations and achievements
17
18
Elevate Annual Review 2012/13Im
prov
ing
Serv
ices
As one of the six host boroughs of
the London 2012 Olympics, Barking
and Dagenham played a major role
in promoting key events such as the
Torch Relay, monitoring activities
and informing the public and senior
managers within the Council of any
issues and potential disturbances
around the Borough.
Elevate played a significant role in
the set-up and support of the
Council’s 24/7 Borough Olympic
Control Centre (BOCC) as a critical
communications hub.
Elevate also invested in the Council’s
infrastructure capability, increasing
bandwidth in network links, improv-
ing resilience and providing access
to key business systems to enable
staff to work seamlessly from home
during this period.
“Text messaging setup and the ICT support during the torch relay were invaluable. The Elevate team were responsive and helpful.”
Danny Caine
Borough Olympic Co-ordination Lead
The BOCC incorporated a number
of key features which ensured the
Council was able to play its part in
the success of the Olympics:
• 24/7 service provision.
• Customised ICT systems
allowing shared access for ‘on
duty’ personnel.
• Directory of key contact groups
to support mass communica-
tions at the click of a button.
• Text messaging service to
cascade messages to target
groups.
• Live news feed, instantly
publishing information and
images to the web and social
networking sites, ensuring
alignment of local with national
events.
Supporting the 2012 Olympic Games
19
In July 2012, ahead of schedule, we
launched the ICT Service Request
Portal, part of the on-going trans-
formation of the ICT Service Desk.
The launch was fast-tracked to ac-
commodate the change in working
patterns during the London 2012
Olympics, which saw many more
staff than usual working from home.
The self-service ICT Service Request
Portal is accessible to all staff. It
provides a simple way of logging
incidents and requests, tracking
progress and accessing service
information.
Users can track their requests us-
ing a unique reference number.
Workflow within the Portal allows
calls to be directed to the appropri-
ate resolver group, enabling quicker
turnaround and response times.
First-time incident resolution is now
at 94% compared to 86% in May
2012.
Users across the Council have found
the Portal to be an efficient and
effective way of resolving queries
and usage has grown steadily, with
27% of all calls now logged through
it. We expect this to grow further as
we communicate the user benefits
and full scope of services available.
Improving Services
Improving Services
ICT Support Portal
40%
30%
20%
10%
0%
Jan Feb Mar Apr May Jun
“First request sent via request portal - works great!”
T Wood
Asset Management Group, LBBD
20
Elevate Annual Review 2012/13
integrates seamlessly into the My
Account portal, an improved IVR
solution portal and an improved IVR
solution with speech recognition,
allowing customers and staff simply
to say the name of the service or
person they require.
We have also added features that
automatically redirect customers
making Council Tax, Housing
Benefit and rent balance queries to
the payment service if required.
For those without internet access
our ‘One Stop Shops’ continue to
provide free access to PCs and a
telephone helpline.
The Customer Satisfaction Survey
2012 showed that 97% of customers
were satisfied with the service they
received from our customer services
centres.
We are making great strides in
enabling greater self-service across
all of our channels, incorporating
web, intelligent voice recognition
(IVR) and mobile and empowering
customers to conduct their business
at times and in ways that meet their
needs and preferences.
My Account has been promoted to
Barking and Dagenham customers
through the Council Tax brochure
sent to every household and a
poster campaign across 60 sites
throughout the Borough.
Since its launch in 2011, the number
of Barking and Dagenham custom-
ers making use of the My Account
portal has risen dramatically. Over
12,000 customers have signed up
in the year since April 2012 and
are using My Account to complete
services online.
We have also implemented self-
serve automated telephony, which
Elevate is continuing to transform the experience of customers using cost-effective and efficient communication methods to drive channel shift and support service delivery that is ‘digital by default’.
““We’re very pleased to see that many of our residents are switching to our My Account facility as their chosen way to access Council services. Take-up has been particularly strong for Council Tax and housing rents, with many customers now viewing their state-ments online rather than having to call us for their balance”
Nick Lane,
Barking and Dagenham Council
Impr
ovin
g Se
rvic
es
Driving ‘Digital by Default’ Services My Account Phase 2
21
Improving Services
Improving Services
Apr 2012
15000
10000
5000
0
Jun 2012 Aug 2012 Oct 2012 Dec 2012 Feb 2013
Number of ‘My Account’ Online Transactions
My Account Online Transactions
22
Elevate Annual Review 2012/13
LBBD is one of Europe’s largest
registered social landlords, manag-
ing approximately 19,000 (26.6%)
of the Borough’s 72,000 homes.
2012-13 was a year of major change
for Housing Repairs, as the Council
decided to bring the outsourced
service back in house at the end of
its contract in April 2013.
Elevate worked collaboratively with
LBBD and a raft of third party sup-
pliers to develop and implement
the IT systems, new products and
processes required to manage, run
and improve the DLO.
A Housing Repairs customer service
centre has been established, bring-
ing 33 new jobs into the Borough.
All IT systems were delivered on
time and within budget, with no
break in service during the transi-
tion from the outgoing contractor.
The Council is already seeing benefits in a number of areas:
• 33 new jobs within the
Housing Repairs customer
service centre.
• More efficient scheduling and
management of field-based
staff.
• Reduced travelling time for the
mobile workforce through the
use of mobile devices, increas-
ing time spent undertaking
repairs.
• Over 800 new repair requests
logged in the first seven full
days of operation.
Bringing the Housing Repairs Service Back In House
The service is operating well and we are optimistic that it will deliver on-going improvements to Council tenants.
Impr
ovin
g Se
rvic
es
23
Set against a backdrop of an incred-
ibly challenging economic climate, in
an area of east London with some of
the worst deprivation in the
country, Elevate achieved a Council
Tax collection rate of 94.6% and a total
increase of £1.7million in income to
the Council.
This extra income raised has not only
given the Council extra funding to
deliver vital services, at a time of fiscal
constraint, but has ensured the
council can give better value for
money to local residents and busi-
nesses.
This has been achieved by:
• Offering additional channels for payment – via My Account.
• Increased take up of Direct Debit payments.
• An innovative arrangement with private landlords and agents
which allows them to quickly update us about tenant moves, using
the Quick Response (QR) barcode function, ensuring our liability
is as up to date as it can be and reducing significantly the time it
takes to bill new liabilities.
• Effectively segmenting debts so customers receive the most
appropriate support in prioritising and paying debts.
• Sharing customer information across departments to reduce dupli-
cation and enable improved tracing of customers whether or not
they have left the area.
• Training Contact Centre staff to update liabilities, award discounts
and set up Direct Debits increasing the number of calls resolved
first time and reducing hand offs to the back office.
Income Collection
• £1.7m additional income to the Council• Highest Council Tax collection rate in 11 years
“Elevate achieved a Council Tax collection rate of 94.6% and a total increase of £1.7million in income to the Council.“
Improving ServicesIm
proving Services
Elevate Annual Review 2012/13Im
prov
ing
Serv
ices
25
Last year we vastly improved process-
ing times, reducing the days taken to
process new claims for benefits from
32 to five days on average. This year
we have consolidated and stream-
lined customers’ ability to complete
claims online using My Account,
either at home or in our One Stop
Shops.
Alongside My Account, we have re-
tained the hugely popular and valued
service that allows customers to see
a Benefits Officer, who will see their
claim through from start to end. In the
six months to March 2013 we were
dealing with a significant number
of new claims, and for existing ‘live’
claims we were seeing an average of
14 changes per claim – getting these
processed quickly was a key priority
to ensure that customers received the
right levels of support.
Customers can now complete an
online claim form, using mediated
self-service. Their claim can be
assessed the same day, allowing them
to leave the premises knowing what
their full claim entitlement is and
exactly when it will be paid.
The service we have introduced has
effectively reduced the number of
claims that result in nil entitlement
and the number of follow-up
enquiries from customers asking us to
explain their award letter or asking for
their claim to be reviewed.
Customers who have used the new
service have given us positive
feedback, with over 90% stating that
the service is either excellent or good.
Benefits Direct
• 90% customer satisfaction• Innovative ‘Talking Letters’
In 2012-13 Elevate continued to build on its new model for Housing and Council Tax Benefit service delivery.
Improving Services
Improving Services
26
Elevate Annual Review 2012/13
This year has seen big changes to
Housing Benefit and Welfare Support
and Elevate has introduced ‘Talking
Letters’ as an innovative way of com-
municating these to customers.
‘Talking Letters’ look like ordinary
letters but carry an additional Quick
Response (QR) barcode. When
customers scan the code with their
mobile device they are taken to a
short video that guides them through
the content of the letter. This is ideal
for explaining complex Housing
Benefit and Welfare reform matters
simply.
We have had an excellent response
from customers and we are now
planning to add videos to Benefits
notification letters, Council Tax bills
and reminders.
Our groundbreaking use of mobile
technology has garnered interest
from a number of other practitioners
and councils.
Council TaxSupport Scheme - Talking Letters
“I’ve had a look and it’s brilliant. We will unashamedly be copying your idea!” - Carol Cutler, Director of Customer Services, Harrow Council
Impr
ovin
g Se
rvic
es
27
Improving Services
In December 2012, Elevate Careline Services became a Telecare Services Association (TSA) accredited provider,
testifying to the high levels of service and support Elevate offers our customers.
The TSA is the largest industry body for telecare and telehealth in Europe and the accreditation is a hugely robust
quality standard, developed in partnership with government and industry experts.
The accreditation will also support Elevate Careline Services in applying for contracts, providing a competitive edge
over providers who are not accredited and acting as a further catalyst for business growth.
Careline Services Accreditation
In 2012-13 the Elevate Property Services Team has worked very closely with the Council to review its asset base and manage its portfolio of 430 commercial properties.
Together we have successfully:
• Generated £8m in capital receipts.
• Identified dormant property, valued at £1.9m, for sale.
• Closed more than 100 legacy rent review and lease renewal cases.
• Established a three year plan to continue to manage such cases and maximise the value of
property assets.
Maximising the Council’s Capital Receipts
Improving Services
28
Elevate Annual Review 2012/13 Improving Services
Elevate Procurement realised savings totalling £3.269m for 2012/13 from a broad mix of initiatives – the top 10 are listed in the table below
Impr
ovin
g Se
rvic
es
Procurement Savings
Initiative Name
Corporate Temporary Labour Contract
Corporate Security eAuction
Removals Project eAuction
Wheeled Bins eAuction
Bus Lanewatch Cameras
Corporate Gas & Electricity Contract
iProcurement Savings
Corporate Stationery Contract
Passenger Transport eAuction Project
Electrical Repair Term Contract - RPI avoidance
Estimated savings
£1,200,000
£1,000,000
£450,000
£200,000
£186,801
£123,045
£75,000
£64,545
£50,000
£39,000
29
Improving Services
Elevate Procurement Savings 12/13 (000's)
£3500
£3000
£2500
£2000
£1500
£1000
£500
£0
Apr 2012 Jun 2012 Aug 2012 Oct 2012 Dec 2012 Feb 2013
£191£301
£411
£622
£832
£1257
£1482
£2344
£2567
£2801
£3039
£3269
Cumulative Savings Monthly Savings
Improving Services
30
Elevate Annual Review 2012/13
Elevate has brought eAuction expertise to the Council, which has been extensively utilised in the following categories achieving on average 30% annual savings:
eAuctions
Spend
£2,000,000
£100,000
£8,000,000
£150,000
£350,000
£1,500,000
£1,100,000
£400,000
£2,200,000
£350,000
£2,000,000
eAuction
Security Services
Cleaning Hardware
Temporary Labour
Tree pruning & tree purchase
Mechanical & Electrical Services
Wheeled Bins
Removals Services
Asbestos Services
Housing – Managed Service Stores
PPE
SEN Taxi
Estimated Savings
£1,000,000
£20,000
£1,200,000
£50,000
£100,000
£250,000
£450,000
£200,000
£700,000
£100,000
£300,000
% Savings
50%
20%
15%
33%
29%
17%
41%
50%
32%
29%
15%
Impr
ovin
g Se
rvic
es
31
LBBD commissioned Elevate to undertake the re-procurement
of their key Public Health contracts with expenditure of some
£2m per annum:
• Family Nurse Partnership - £600k per annum
• Healthy Child Programme (5 – 19 Years) - £1.2m per annum
• Smoking Cessation Services - £210k per annum
The three contracts were not only re-let successfully, but also
included rigorous performance measures, a radical step change
for the vendors.
Improving Services
Public Health Work
In February 2013 funding for Public Health was returned to the Council from the Primary Care Trusts.
Improving Services
32
Elevate Annual Review 2012/13
Awards & Accolades
Excellence in PartnershipWorking
33
34
Elevate Annual Review 2012/13
This award celebrates the hard work
and collaborative efforts of our
teams in Barking and Dagenham,
which have led to improvements in
the Council’s service delivery and
demonstrated the innovative and
adaptable nature of the Elevate
Partnership in delivering high qual-
ity, modern public service at low
cost.
The partnership was also named a
finalist in the Most Improved Team
category, further evidence of
Elevate’s performance, which has
seen increased efficiency and
improved outcomes for citizens
through transforming services,
providing exceptional value for
money.
Competition for the awards was re-
ally strong, and it is a great credit
IRRV: Excellence in Partnership Working
Elevate took home a Silver Award in the Excellence in Partnership Working category at the Institute of Revenues, Rating and Valuation (IRRV) Performance Awards on 5th October 2012.
to all involved that Elevate secured
the award after only 18 months of
operation.
Elevate Staff Recognised in Council Star Awards
The Stars Awards showcase ex-
amples of public service at its very
best, demonstrating the real differ-
ence that members of staff make to
the lives of people in the Borough.
Team members from Elevate won
awards in three prestigious catego-
ries, demonstrating the popularity
and success of the partnership.
Receiving the Best Innovation
Award for their NHS connectivity
project, The Elevate Project Team
were praised for their innovative
networking solution, which proved
highly cost-effective and allowed
health and social care practitioners
to have easy access to their internal
and external ICT systems from NHS
or Council devices and sites.
Elevate can also now boast of
landing the Council’s Outstanding
Customer Service Award, given to
Benefits Liaison Officer, Stuart Hall,
as well as the Apprentice of the
Year, awarded to Rosie Holloway
from the Technical Support Team.
Awar
ds &
Acc
olad
es
35
“I felt very proud of my achievement because I’d accomplished my goal of trying my best in all I do. I am very thankful that my team had taken the time
to nominate me. I really enjoyed my apprenticeship and loved my place-ment. My apprenticeship led to a full time job in Elevate and I’d encourage
other young people to find out about apprenticeship schemes.”
- Rosie Holloway
Rosie is pictured above with Chief Executive of the London Borough of Barking and Dagenham, Graham Farrant
(far left), Cllr Anthony Ramsay, the Mayor of Barking and Dagenham at the Awards ceremony
Awards &
AccoladesAwards & Accolades
36
Elevate Annual Review 2012/13
The Elevate East London Journey 2010 - Present
37
Elevate East London Journey
Elevate East London LLP
Barking Town Hall
1 Town Square
Barking
IGU 7LU
Tel: 0845 313 3932
Email: [email protected]