‘प्रमाण’ प्रणाली

www.etribevalidity.mahaonline.gov.in

ONLINE DELIVERY OF ST VALIDITY CERTFICATES….

Rajagopal DevaraSecretary, Tribal Development

Department, Maharashtra

PwC

1. Setting the Context2. Why PwC is Best Suited for this

Engagement3. Our perspective on CIDCO's

Smart City Initiative'4. Our Approach & Methodology5. Our Proposed Team6. About PwC7. Appendices

P

Contents1. Setting the Context2. Brief Overview of “Praman”3. Challenges faced before

deployment of “Praman”4. Idea Conceptualization 5. Implementation of “Praman”6. Key Features of Praman7. Impact Assessment8. Future Roadmap

Setting the Context

Tribal Demographics of Maharashtra

ST Population (%) Districts5 and below 165.1 to 10 710.1 to 20 520.1 and above 7

Maharashtra accounts for 10.06 % of the Scheduled Tribe population of India

Maharashtra State, Second largest Tribal Population in the country

Others (less

than 3%)20%

Nashik15%

Thane15%

Nandurbar11%

Dhule6%

Jalgaon6%

Yavatmal5%

Nagpur4%

Gad-chiroli

4%Amravati

4%

Chan-drapur

4%Ahmadnagar

3%Pune3%

Role of Tribal Development Department

Ensure

delivery of

planned measure

s

• ITDPs for single window redressal of diverse issues

Reduce dev

elopmen

t deficits

• Provisioning additional support under TSP to address special constraints of tribal areas

• Community mobilization• Ashram Schools,

hostels and welfare programs

• Marketing and Livelihood support

Knowledge Repository

• KR on Tribal culture and Traditions

• Help adapt modern practices in cultural context

About TRTITribal Research & Training Institute (TRTI) was established in 1962 & is located

in Pune.

Verification process is carried out as per the process laid out in MAHARASHTRA ACT No. XXIII of 2001 for SC, ST, DT (Vimukta Jatis), NT, OBC, SBC(Regulation of Issuance & verification of) Caste Certificate Act 2000.

One of the major objectives of the Institute are Verification Of Tribe Certificate issued to the Tribals Of Maharashtra State

Committees Structure

Commissioner, TRTI

Joint Commissioners of 8 committees (Pune / Nashik / Nagpur / Thane / Aurangabad / Amravati / Nandurbar and Gadchiroli)

Law SectionLaw Officer

Scrutiny CommitteeDeputy DirectorSenior Research OfficerResearch OfficerJr Administrative OfficerResearch AssistantLower grade StenographerClerk & Steno-typistOther support staff

Vigilance Cell Dy Superintendent of policeResearch officerPolice InspectorPolice Constable

Committee - ResponsibilitiesTo provide a window for application for caste certificate validation

• To validate the caste certificate (Direct validity, vigilance if required, hearing or showcase if required)

• To provide caste validity certificate if the details are found to be satisfactory

To confiscate fraud/forged caste certificates

To do the needful when the rejected applications are challenged in High Court or Supreme Court• To address complaints regarding caste validity certificates

provided to non ST applicants• To address appeals, when a genuine ST applicant is deprived of

caste certificate.

Brief overview of “Praman”

Brief Overview of the project

Technology used: .NET with MS SQL 2012

Simplify the delivery of

citizen centric

services

Improve the efficiency of

the committees.

In line with the

Maharashtra government

“e-Governance

Policy 2011”,

Provide citizen

services in a speedy and transparent

manner

Tribal Development department has identified the entire process of providing caste validity certificate to be made online via eTribe Validity application.

Challenges faced before “Praman”

Challenges faced before deployment of the project

Placeholder text

Please insert your text

Current software limitation - Certificate cannot be generated online.

High Volume of

applications during

Elections, Admissions

High pendency in disposal of applications for ST Validity certificates

Bogus certificates identified in some districts

Outdated IT infrastructure

Driving Forces

“Praman” Idea Conceptulization”

Idea Conceptualization

Convenient access to citizen centric services

Improve transparency

Increase efficiency

Reduce Bureaucracy

Improve governance

3 S

tep

Out

com

e ba

sed

mod

el

1.

2.

3.

Developing a webbased software application

Strengthening of existing IT infrastructure

Training & capacity building of workforce

Development & Implementation of “Praman”

Software Development

The web application is hosted on Maharashtra State Data Center

Hand holders(with IT skills) are hired at each of the 8 committees to help/guide/support the workforce on various technical issues.

Detailed study was conducted regarding Act, Rules and their implementation process

Expert committee meetings were held to understand the process

Rigorous testing was done to ensure that the functionality of software is as expected

Application Security Audit is conducted

Inputs were sought from Subject matter experts i.e. Jt. Commissioners, Dy. Directors and other key officials

Under the leadership and guidance of Secretary TDD & Commissioner TRTI, Software development approach was finalised

Agency was on boarded to develop a web based application

Monitoring of software development was done on a regular basis and inputs/feedback were shared by department

Software Development

Roll out Analyze

Design

Develop

Test

E A

B

C

D

Application Flow

Applicant fills application online & submits

Checks status online

Online Scrutiny2

Applicant to bring print of Form E, original caste certificate & Photocopy of other documents

Physical Scrutiny

5

Committee decides the merit of the case, conducts

Vigilance enquiry if need be

6

Vigilance enquiry & Vigilance team reports back to

committee (optional)

7

Based on Vigilance report committee might request

applicant for more documents or call for

hearing by issuing show cause (optional)

8

Based on evidence committee decides if validity is to issued or not and applicant is informed of the decision through e-mail,

Post and SMS

9

START

END

Appointment given to applicant for Physical

Scrutiny

3

4

1

Yes

No

Applicant waits for his Token to announced

Teller Station Unit

Satisfied Applicant Exits

Physical Scrutiny of the application & documents

Applicant with Appointment

Initial Scrutiny of the Application & docs

Issue Ticket No

Committee office

Reception Counter

Research Officer

Support Desk

The photograph & thumb impression of the applicant will be captured & form will be signed

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2

3

4

5

6Waiting Area

Applicant Service Area Set Up @ Committee offices

See rule 12(7) & 12 (9)(a))

Government of Maharashtra Tribal Development Department

Tribal Research & Training Institute , Maharashtra State, PuneScheduled Tribe Certificates Scrutiny Committee

Nashik Division

Case No 7/499/Preser/(032016)/100004 Date 18 Mar 2016

After Considering the documents and associated facts ,it is certified that Shri/Smt/Kum Gulab Tuky Naik belongs to the Bhil(8) Scheduled Tribe.

Therefore, his/her Scheduled Tribe Certificate bearing No preService-001/8316 dated 01 Mar 2016 issued by Collector /Sub Divisional Officer /Deputy Collector /Executive Magistrate SDO Jalgaon District Jalgaon is held VALID by Scrutiny Committee.

Certificate of Validity 29 /499 /2016 /000004

Visit our website : www.etribevalidity.mahaoline.gov.in and verify the validity certificate by using the Barcode

Member Secretary & Dy Director ( Research)

(Name:________________)Seal

Photo

Illustrative ST Caste Validity CertficateST Caste Validity Certificate ( Illustrative)

Strengthening IT Infrastructure

Field visits were conducted to each of the 8 committees to capture the existing IT infrastructure details.

IT Infra Need Assessment was conducted and following activities were taken up.

Committee INFRA

Application Hosting

1 State Data Center ( SDC)

2 Desktops, Printers, Scanners, Multifunction copiers & Networking

Safe Online connectivity

3Existing internet connectivity was assessed across the committees and are upgraded to 4 Mbps to ensure seamless connectivity

Uninterrupted Power Supply

4 UPS is installed at all the 8 committees, so that office work is not impacted due to power outage.

IEC Training conducted for 145 officers from all 8

committees “Praman” Assistants are appointed in each of

the committee offices They act as master trainers for assisting the

committee personnel in adapting the software They also maintain Hardware equipment at the

committee offices and ensure 100% functionality Print Media E Media

Brochures User Manuals

TV Advertisements ( Thrice / day) : 3 Months

Doordarshan Zee 24 Tas, ABP Majha,IBN Lokmat

Radio Theatres

Key features of “Praman”

Key Features of “Praman”

• Online system for submission of applications for caste validation

Online

• Validity certificate will be barcoded with the unique identification number

Barcode & Adhaar for Unique Identification

• E-mail and SMS alert notifications to applicants at every stage

Email & SMS gateway integration

• Applicants can verify the status of their applications online

Track the status

• Reports with complete audit trail of each application

Audit trail

• Auto-redirection to committees based on the applicant’s information.

Auto-redirection

• Any one can check the authenticity of the validity certificate online

Check Authenticity

• Acknowledgment receipts to the applicants

• Communication to sponsoring authorities and the applicants (including show cause notices)

• Generating valid orders

Standardized the formats

“Praman” Impact Assessment

Outcomes

Monthly Average Disposal Rate (MADR)

Average Application Processing Time (AAPT)

Average number of visits to the committee

Improved Citizen Experience

Key Performance Indicators

52%

Reduced

Reduced from 3 to

1

Key Learnings

Key Learnings from the project

To get all the stakeholders onboard is IMP

To understand the computer literacy skills of the workforce and assess the change management needed is IMP

Success of the project :The leadership support is VIMP

Project Management Unit (PMU) for the planning, coordination and implementation of the project is MUST

Capacity building : All the key stakeholders SHOULD be trained and ENSURE that they are acquainted with the system

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5

Future Roadmap

Future Roadmap- Integration with other applications

Digital Locker

Feature available for documents that are Aadhar seeded and non-Aadhar seeded

Mobile App

Mobile application for allowing PI’s (Police Inspector) to capture documental evidence, GPS coordinates from

field visits

Thank you..