electronic mail improvement reporting (emir) bundle breakage blitz results

Electronic Mail Improvement Reporting (eMIR)

Bundle Breakage Blitz Results

July 22 – August 5, 2005

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eMIR Bundle Breakage Blitz

Bundle Breakage study conductedJuly 22 through August 5, 2005

Nationwide participation in blitz• Sites utilized the electronic Mail Improvement

Reporting (eMIR) program in PostalOne! to report processing issues

• Not all sites participated due to another national survey

2737 eMIR reports were submitted nationwide with 3296 issues reported• 543 reports (20%) were APPS sites

What We Did

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eMIR closes communication gaps• Operations, BMA, BSN, Customers

PostalOne! collects• Detailed report data, including pictures, to

provide “actionable” information• Data to provide historical view of issues by

locations

Bundle breakage an issue at all reporting sites• 15 APPS sites• 112 Non-APPS sites

What We Learned

galaheri

bullet 3 change collect to collectsbullet 4 Operations to Operation's (not sure about this one unless you provide more information what type, benifit to it, kind of makes me say "so what?"bullet 5 this too is ambiguousbullet 6 do we need a strategy or are we improving a process?

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Blitz Best Practices

Increased utilization resulted in better data collectionBetter quantitative data• Volume information determines extent of problem

Better qualitative data• Completion of all data collection fields results in

more resolved reports

• Emphasis on preparer and container label information to help identify entry point of mail

Pictures powerful in identifying & resolving issues

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Blitz Data Results

Results not a national statistical sampling• Do not represent entire network

• One third of processing facilities did not participate due to concurrent National required surveys

Report volumes affected by• Site size

• Resources

• Effect of problem

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Bundle / Package Issues Breakdown

Label Barcode Strap/Band Shrinkwrap Plastic Rubber String Size Issue Overweight Other Error Problem Missing Strap Bands Package

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Shrinkwrap• Broken at Seam

• Insufficient Strength

• Ripped

• Other

- Sealed over address block/blocking out address

- Doesn’t cover entire bundle

- Loose fitting

Identified Top Bundle Issues

Conclusion: Shrink wrap accounts for over 28% of the problems but is used on less than 20% of bundles.

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Plastic Strap • Slipped Off

• Broken

• Insufficient Amount

• Other- Covers address block

- Too loose

Conclusion: Plastic straps account for only 26% of the problems but are used on over 80% of bundles.

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Rubber Bands • Slipped Off

• Broken

• Insufficient Amount

String • Slipped Off / Poorly Tied

Conclusion: String and rubber bands account for 30% of the problems but are only used to secure approximately 10% of bundles.

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Other Bundle Issues • Address/Optional Endorsement Line

Obscured (APPS)

• Facing Slips - Covering Address (APPS)

- Falling off bundles – causing sensor problems on APPS

• Presort Errors

Conclusion: Address block obstruction is a problematic issue and will be addressed with the upcoming bundle address visibility final rule.

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Flat Problems by Mail Class

Standard Flats 80%

Periodical Flats 19%

Flat Bundle Problem Analysis

Flat Problems by Print MaterialCoated / Glossy Paper 67%

Uncoated Paper Stock 18%

Individual Polywrap 5%

Conclusion: Additional attention must be given to the securing methods on bundles with glossy pieces.

Conclusion: The reported problems are approximately proportional to the volumes by class.

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Bundle Problems by Container Type

Bundles on Pallets 30%

Bundles in Sacks 33%

Not Identified 37%

Flat Bundle Problem Analysis

Conclusion: Bundles in sacks account for over 50% of the problems but only 19% of the flat volume.

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Reports by Customer Type

BSN Managed Accounts 1424

National Accounts (34%)

Premier Accounts (66%)

BMA Contacted Accounts 1313

Total 2737

Customer Report Breakdown

• Our largest customers contribute a little over 50% of the total reported problems• Small mailers contribute to a large extent

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Identification of entry point of mail• Company Imprints• Integrate new technology

Identification of preparer• Need mailpiece ID• Only 31% of reports identified preparer (up from 21% in prior blitz)

Customer notification with multiple reports

Identified Issues

galaheri

bullet 1 is this changing based on last meeting?

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Develop field awareness processes that promote consistent reporting from facilities to insure accurate view of data– establishes preparation impact standards

– establishes universal problem descriptors

Action Items

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BMA eMIR program enhancements (Fall 2005)

• Historical eMIR information prompts focused verification

• Additional verification for mailers with repeated eMIR issues

• Additional postage assessed

• eMIR response reports- national / area / district / facility views

- performance reports

Next Steps

galaheri

bullet 1 sub 1 BMEU close-loop; next time account accessed BMEU is notified eMIR previously reportedsub 2 Targeted verification section added to direct acceptance personnel to determinine if customer implemented resolution and if not perform verification (2866)sub 3 info from previous slide about 3 strikes your pay

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Next Steps

Customer Communications• Share data with mailers at MTAC• Proactive communication to our large volume

mailers• BME education programs

- Presentations to Focus Groups, PCCs- Focus in BMA Days- Webcasts, telecons and handouts to BME

personnel• “Perfect Bundle” poster and brochure

PostalOne! eMIR customer reports • Mail Owner/Mail Preparer access to PostalOne!

eMIR detailed reports now available

galaheri

bullet 1 does point four represent the first bullet on next slide? Maybe it should be something like BME follow up and the details are on the next page or drop it and deal with it on the next page

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PostalOne! eMIR Customer Reports

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PostalOne! eMIR Customer Reports - Aggregate

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PostalOne! eMIR Customer Reports – Individual Listing

BCSS Test Test Inc.

eMIR Test Test Inc.

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PostalOne! eMIR Customer Reports – Detailed Report

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To get access to your eMIR reports through the PostalOne! Mail Owner View

• Apply online at usps.com → National & Premier Accounts → PostalOne!

• Contact our Customer Care Center at [email protected]

or 800-522-9085

Getting Access To PostalOne! eMIR Customer Reports

mailto:[email protected]

For questions on the Bundle Breakage Blitz, please contact: Bob Fisher at 202-268-4383 or Marc McCrery at 202-268-2704.

For eMIR questions, please contact: Susan Redman at 202-268-8073

electronic mail improvement reporting (emir) bundle breakage blitz results

Documents

bundle issuesconclusion

bundle issuesrubber

locationsbundle breakage

bundle issuesplastic

address blockblocking

address appsfalling

sensor problems

reporting sites