electronic banking internet-banking in hong kong
TRANSCRIPT
Electronic Banking
Internet-banking in Hong Kong
Flow
• Introduction• E-banking of Hang Seng Bank Limited• Security• Game time• Advantages and disadvantages• Future suggestions
Objective
• To find out why Internet–banking is growing attractive in Hong Kong
• To provide suggestions to improve the disadvantages or problems now
Introduction
• Starting since 80’s• Fast development since 1999
Introduction
Introduction
Electronic banking
• Electronic fund transfer (EFT)• Channels to introduce products and
services• Access checking accounts anytime at
anywhere
Electronic banking
Electronic delivery channel • Automated teller machine (ATM)• Phone banking• Internet banking
Electronic banking
• Online services– daily banking service– investment– credit card– mortgage lending– personal credit– insurance service
Electronic banking
E-banking of Hang Seng Bank Limited Personal vs. business e-bank accounts
0
10000
20000
30000
40000
50000
60000
70000
Personal e-bankaccounts
Business e-bankaccounts
2005
2006
21.2%
32.1%
E-banking of Hang Seng Bank Limited IPO subscriptions vs. securities trading
0%
10%
20%
30%
40%
50%
60%
70%
80%
IPO subscritions Securities trading
2005
2006
13.1%5.8%
Security
• Using the Hong Kong Smart ID card and USB key
• SMS-based one-time password (OTP)• Token-based OTP
Advantages
For the bank• Reducing operation cost from
branches• Attract new customers• Promote products and services
internationally
Advantages
For the customers• Convenience• Timesaving
0
5
10
15
20
25
30
Convenience Time-saving Easy to use Others
Disadvantages
• Fraudulent website• Stability of the network are easily
affected• Non-instantaneous query services
Suggestions
• Audio assistance
Satisfaction of customer backup services
Suggestions
• E-mail OTP
Limitation of internet banking
Q & A