© 2013 Chevron Company Confidential

ONBOARDING(Step 1: READ/ EJO mailbox handling)

© 2014 Chevron Company Confidential

Agenda

• Process Workflow• Duties and Responsibilities• EJO Mailbox handling• Watch Out Points• Step by Step Process & Demo• Quiz

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Process Workflow

Read

Review

Record

Route

Report

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Duties and Responsibilities

• Reading through the emails in the mailbox and prioritizing any rush and/or urgent requests or confidential matters found in the mailbox

• Reviewing the correctness and accuracy of data provided by cross-checking the data provided in the JOT with Chevron resources available as well as the capacity of the initiator to make a request;

• Recording pertinent expatriate and assignment information and other action items in the JOTDB, filing and archiving emails in Outlook, SharePoint and Shared Drive and manually track items as needed

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Duties and Responsibilities

• Routing the actionable items such as job offer requests, acceptances, position IDs and others to notify the proper recipients to initiate processing

• Reporting pending job offer packages being processed by GEA through the Days in Queue Report and other reports relevant to support team processes and guidelines when necessary

• Responding to general queries and concerns sent to the EJO mailbox.

© 2014 Chevron Company Confidential

Common EJO items

Tracked itemsI. Tracked items Job offer request (Upstream,

Downstream and Complex Hire Team)

Revised Job offer request Repat job offer request (TCO) Acceptances Declinations/Cancellations JOTD update request CDA Expat

II. Non-tracked items Assignment extension CDA IEDP only Inquiries and

Correspondences Lateral transfer Mariner Position ID Promotion Repat to TDA TDA TIA Updated JO

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Common EJO items

III. Reports Days in Queue report Dashboard AdHoc report Population Distribution List Acceptance Query report PDC Look Back

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EJO Mailbox HandlingColor coding method

*For offers with clarifications, mark it with Pending – Offer Request (Red).

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Watch Out Points

Type of Request Data Check Risk

Rush/Urgent Job offer Request

• Rush request from Sponsor Support

• DTE Request• Repatriation-

Separation Request

For requests sent by Sponsor Support, ensure that there is a reason and approval from their supervisor.

Check the completeness of the request.

Route to the associate. If an associate is OOO or SL, route the rush request to the back-up.

Delay in processing the rush/urgent offer request

© 2014 Chevron Company Confidential

Watch Out Points

Type of Request Data Check Risk

*Rush and Confidential For requests sent by Sponsor Support, ensure that there is a reason and approval from their supervisor.

Check the completeness of the request.

Route to the team lead.

Delay in processing the rush/urgent offer request

© 2014 Chevron Company Confidential

Step by Step Process and Demo

EJO Documentation

11

© 2014 Chevron Company Confidential

Quiz

1. True or False. Repat to TDA is a tracked offer.

2. True or False. The first step in the handling of the EJO mailbox is to organize the requests received.

3. What is the next step after recording the tracked offer request?

4. Who will handle a rush and confidential offer request?

5. If an associate is OOO, to whom will you route a rush offer request for his/her population?