Success Dynamics International

EIQ-2: Emotional Intelligence Two Stage Index: Putting the Pieces Together

The Pieces of EIQ-2™• The Empathy Principle• Emotional Intelligence• EIQ-2™

– Leadership– Influence/Sales

• TmEIQ-10 Team Ten• Smart Organization• Customer Relations and Service

EIQ-2 Empathy Principle

EIQ-2

Emotional Intelligence

EIQ-2Leadership& Influence

TmEIQ-10Team Ten

EIQ-2Smart

OrganizationsEIQ-2

Second StageEmotional

Intelligence

Prescription before diagnosisIs malpractice.

If you don’t know where you are, you cannot plan a path to where

you want to be.

Empathetic Listening

Being Authentic

Being Sensitive, Appreciative and

Considerate

Sharing a Constructive Personality

Empathy Mix

Principles of Emotional Intelligence

• Emotion is information• We can try to ignore emotions but it doesn’t

work• We can try to hide emotions, but not very

effectively• Effective decisions must incorporate emotions• Emotions follow logical, consistent patterns• Emotional universals exist, but so do specifics

Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager

Principles of Emotional Intelligence

• Emotions are:– responses and generators– automatic yet subject to internal regulation– significant to physiological change and

performance– essential for coping, surviving and thriving– waxing, waning and flowing

• Emotional intelligence develops; it is learned

Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager

Self-Awareness

Self-Regulation/

Management

Attitude/ Motivation/

PassionEmpathy

Social Skills

SELF SOCIAL R

EC

OG

NIT

ION

RE

GU

LA

TIO

N

Self-AwarenessConsciousness/ Identification;

Understanding;Accurate Assessment;

Confidence;Realistic Personal Appraisal;

Motivation

Social AwarenessEmpathy;

Service Orientation;Organizational Awareness;

Recognition;Connection;

Team

Relationship ManagementCoaching/Mentoring; Influence;

Leadership; Championing Change;Building Relationships;

Teamwork & Collaboration

Self-ManagementSelf-Control; Self-Discipline;

Trustworthiness/ Transparency;Adaptability; Achievement;

Initiative; Success Drive;Optimism

TalentSmart® studies show the link between EQ and job performance:• EQ alone explains 58% of a leader’s job

performance.• 90% of top performers are high in EQ.• Just 20% of low performers are high in EQ.

“70% of employees’ perception of the organizational climate is associated with the emotional intelligence of the leader”

DANIEL GOLEMAN“Positive mood of the leader promotes worker

productivity and retention.”GEORGE BETTENHAUSEN

EmotionallyIntelligent Leadership

Change

Management

AssertivenessCommitment

Consideration

Conflict

Manage

ment

Dec

isio

n M

akin

g Discipline

Focus

Leadership

Teamwork

EmotionallyIntelligent Influence

Communication

Attitude

Confidence

Empathy

Influence

Like

abili

ty Motivation

Resilience

Stress

Management

Time

Management

Group EI Impacts Organizational Performance

Group Emotional Intelligence: Awareness of selves, social impact,emotions; interpersonal skills, discipline, application and management; innate perspectives

Preliminary Processes;Interactions; & Expectations

Participation Processes: Synergy, Contagious Emotions; Synergy

Impact: improved problem solving & decision making; superior performance; enhanced creativity;

greater productivity; higher quality of work life

Team Perspective

Affinity• Liking• Cohesion• Empathy

Positivity• Optimism• Constructive

Emotions

Identification• Team Spirit• Common Vision• Commitment

Team Processes

Communication• Information

Flow• Discussion &

Dialogue• Candor &

Openness

Collaboration• Interdependence• Engagement• Cooperation

Motivation• Drive• Momentum• Energy &

Excitement

Change Management• Stress

Management• Agility,

Flexibility & Versatility

• Resiliency

Team Impact

Responsiveness• Adaptation• Consideration• Sharing

Resolution• Conflict

Management• Tenacity• Determination

Celebration• Affirmation &

Praise• Common

Satisfaction• Zest

Smart Organizations

TmEIQ-10: Team Ten

EIQ-2: Second Stage Emotional Intelligence: Leadership & Influence

EIQ: Inter-Personal Skills: Management & Regulation

EIQ: Intra-Personal Skills: Awareness

EmotionalIntelligence

Stages & Development

Individual

Team

Organization

Culture

Core beliefs; Stories; Common understandings &

expectations; Values; Norms; Assumptions

PhysicalStructures;

Systems; Tools; Environments;

Artifacts; Processes; Hierarchy; Resources

InfrastructureAtmosphere; Climate;

Priorities; Goals;Internal intangibles;

Measurement;Learning;Mission

Team &

Individualconsiderations

& behaviors

Performance Units

Corp

orat

e----

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---Pe

rson

al Short Term---------------------------Long Term

LeveragingOrganizational

EIQ

Smart Organizations

Success Dynamics International

• Emotions are contagious

• Intelligence isn’t additive

• Group intelligence augments & compliments

• Cross disciplines tend to be more advantageous than more of the same

• Beware of “common knowledge”

Leadership & Teambuilding Communication

Handling Confrontation, Conflict & Contention

Service & Performance Improvement Communication

Influence & Persuasion

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