OUR PROGRAMMES FOR

BUILDING SERVICE CONTRACTORSCLEAN. SAFE. EFFICIENT.

Ecolab Inc.370 Wabasha Street N St. Paul, MN 55102www.ecolab.com

© 2008 Ecolab Inc. All rights reserved.

Ecolab Europe GmbHRichtistrasse 7 8304 WallisellenSwitzerland

EXPERIENCE THE BENEFIT TO WORK WITH ECOLAB

Key to our philosophy is our unparalleled dedication to contribute to the success of your cleaning business.Our well-trained service team is there to help you whenever needed. Our territory managers are available to provide personnel trainings, as well as scheduled and emergency visits which support you in your daily operations, and proactively prevent issues from becoming problems.

Ecolab’s programmes are dedicated to provide youwith CLEAN. SAFE. EFFICIENT. solutions which takeinto consideration site-specific requirements as wellas profit expectations. The combination of provenproducts, accurate dosing systems as well as on-sitetraining & service help you to:

� Optimise processes & results.

� Realise the desired level of cleanliness.

� Keep personnel trained.

� Reduce costs.

� Achieve a smooth workflow on site.

The CLEAN.SAFE.EFFICIENT. approach forms the key pillars for improved customer satisfaction and

enhanced operational efficiency of your contract cleaning business.

DO YOU HAVE THE RIGHT PARTNER FOR YOUR CONTRACTCLEANING BUSINESS?

With decades of experience with contract cleaners,Ecolab recognises how important cleaning efficiencyand quality are for your daily operations. We alsounderstand the unique financial and compliance pressure as well as personnel fluctuation whichdemand high-quality management to provide thepromised cleaning performance to your customers.

Ecolab is aware of the diversity of your customerportfolio with different requirements for cleanliness,number of cleaning cycles per week as well as clean-ing hours. Finally, your customers’ business activityinfluences the selection of appropriate chemicals,cleaning tools and machines.

Ecolab recognises that the cost structure in buildingcleaning is dominated by approximately 85 % of spen-ding for labour in the total cost.

85 % Labour

7 % Other

6 % Admin

2 % Ecolab products & systems

Cost Allocation in Building Care

Continuously provide clean premises for your customers using the most appropriate

products and methods.

Achieve the best possiblecleaning results within

a given budget.

Build a safe working environment that accomplishessafety of employees, premises

and products.

CUSTOMER SATISFACTION OPERATIONAL EFFICIENCY

CLEAN EFFICIENTSAFE

ECOLAB’s WORLD-CLASS SERVICELet your Ecolab Representative teach your staff more

efficient ways to achieve your cleaning goals.

Ecolab’s solutions to support your daily business are based on our long experience of working withcontract cleaning companies. A continuous marketand trends analysis facilitates our ability to provideprogrammes and services which support you inmeeting the quality expectations of your customers.

Trained Ecolab Experts deliver a comprehensiveoffer that will have an immediate impact on your efficiency. Special emphasis is given to the followingservices:

START-UP SERVICE FOR NEW CONTRACTS

� Coordination of material flow & logistics to

meet the start-up time.

� Preparation of cleaning materials for quick start-ups.

� Training and support of site manager & staff.

� Planning of needed cleaning material.

CONSULTING ON SUITABLE CLEANINGPROCESSES & PRODUCTS

� Easy-to-understand, comprehensive material

compatibility information.

� Certificates for cleaning processes & products.

� Cleaning recommendation for new building

materials.

� Laboratory support.

� Comparison of the efficiency of different

cleaning methods.

TRAINING

� Basic chemistry training.

� Material science training.

� Site specific-training: offices, hospitals, retail.

� Method & process training.

� Health & safety training.

ECOLAB’s SUPPORT FOR YOUR EFFICIENCY

Retail Healthcare

Public Offices

Transport & Industry Hotels

YOUR CHALLENGES

The complexity of providing cleaning services todayis often underestimated. A number of factors influ-ence your daily operations. Your concerns:

� Recent regulations and directives affecting

all areas of your business for instance safety &

storage measures, salaries and taxes but also

participation in tenders.

� Different types of sites requiring dedicated

cleaning materials.

� Customer-specific hygiene standards.

� Multiple materials and corresponding cleaning

recommendations.

� Logistics to keep sites running properly.

� Personnel management.

Key to the long-term success of your business is theability to deliver the best quality and thus satisfy yourcustomers. Special service elements and your prob-lem-solving capabilities support your position in acompetitive market environment.

The trend to downsize cleaning budgets whilerequesting the same quality of cleanliness is more relevant than ever. Only trained personnel and newinnovative cleaning methods are able to take the challenge of revised cleaning budgets. The reductionin available working hours demand increased efficiencyin cleaning.

Outsourcing of cleaning services to contract clean-ers is still on the agenda of many potential cus-tomers. Ecolab’s proficient knowledge and expertisein the different customer segments can assist you inadding supplementary services to your portfolio.

Our programmes target the following major segmentsin the market:

Cleaning in the Healthcare sector requires specialistknowledge in terms of cross-contamination risks, dis-infection procedures and infection control. Hospitalsand long term care homes are keen to provide a cleanand sanitised peace of mind environment for patientsand residents while keeping costs in a given budget.

Ecolab’s proficient knowledge in the Healthcare sec-tor guides you through the latest standards of hospi-tal cleaning and supports you to provide audit-safeperformance. Our programmes assist you to:

� Meet the strict demands on hygiene and

cleanliness of a hospital/care home.

� Avoid cross-contamination risks and

realise productivity gains with the proven

HealthGuard concept.

� Provide superior floor appearance with

tailor-made floorcare products.

� Train you staff on good hand hygiene practice.

HEALTHCARE CLEANING

PREVENTION IS THE BEST MEDICINE

RETAIL CLEANING

THE CHALLENGE OF BIG SURFACES

The creation of a pleasant shopping environment is thenumber one task of every retailer. Retail customersselect a store primarily because of its cleanliness. Aclean appearance can therefore lead to impulse buyingand most importantly protects the brand of the retailer.

With Ecolab at your side, you are in the position tocover the total cleaning requirements of a retail storeand provide the required shopping surroundings.Ecolab helps you to:

� Increase sqm-performance with latest

state-of-the-art machinery and equipment.

� Maximise your profit when offering fresh food

and general area cleaning.

� Fill scrubber dryers in a shorter period of time

with dosing systems that allow for up to

90% faster filling.

withoutMaxi QuikFill

withMaxi QuikFill

Tim

e

save up to

90% time

CLEANProvide a clean, food-safe store to prompt impulsivebuying and opportunities for premium pricing.

SAFEMinimise user contact with chemicals through colour-coded systems with exact dispensing systems.

EFFICIENTIncrease sqm-performance with the latest state-of-the-art machinery and high performance products.

WORLD-CLASS SERVICEYour Ecolab Representative is at your disposal toprevent issues from becoming problems.

CLEANProvide a clean and sanitised environment whichgives peace of mind to patients and residents.

SAFEMinimise the risk of hospital acquired infections byusing disinfectants and the latest technology.

EFFICIENTUse Ecolab’s proven HealthGuard System to achieveproductivity gains.

WORLD-CLASS SERVICEYour Ecolab Representative guides you through themost up-to-date disinfection procedures meetingcurrent legal requirements.

HEALTHCARE PROGRAMMES� HealthGuard Cleaning System

� Medical Floorcare

� Epicare Hand Hygiene Programme

RETAIL PROGRAMMES� FoamGuard line for Fresh Food Area cleaning

� Neomat scrubber dryer detergents

� Penguin and Maxi QuikFill dosing systems

PUBLIC & OFFICE CLEANING

SIMPLE & EFFICIENT SYSTEMS

Office cleaning still belongs to the core services of con-tract cleaners. The objective of your customers is toportray attractive premises as well as to create a cleanand comfortable working environment for employees.The public sector is dominated by diverse sites, differ-ent in size and requirements. Demands for sustainabil-ity as well as budget restrictions play a leading role inthis sector.

Ecolab’s public & office cleaning programmes consistof easy-to-use cleaning systems. Our solutions takeinto account your total site specific needs to ensureclean, tidy and safe premises. We help you to:

� Clean surfaces by selecting the most efficient

method.

� Get sanitary areas shiny and sanitised.

� Train your employees on products & methods

using language-free materials.

� Meet budget restrictions with custom-tailored

products.

CLEANMaintain the look and cleanliness of floors & surfacesto establish an environment of comfort for users,employees and visitors.

SAFEUse colour-coded systems that are easy-to-use andensure user safety.

EFFICIENTMeet cost-in-use values with defined cleaning systemsfor each site.

WORLD-CLASS SERVICELet your Ecolab representative teach your staff moreefficient ways to achieve your cleaning goals.

OFFICE CLEANING PROGRAMMES� Office Cleaning Trolleys

� Polifix Microfibre Range

� Blue vac line

CLEANMaximise comfort & well-being of passengers andemployees by providing a clean appearance.

SAFEBenefit of listed products that are safe for use in thetransport & industry area.

EFFICIENTAchieve time benefits with process optimisationtools in a difficult environment.

WORLD-CLASS SERVICECustomised service provided by Ecolab’s Represen-tative ensures proper product use on special soiling.

TRANSPORT & INDUSTRY PROGRAMMES� Comac scrubber dryer range

� Maxi QuikFill dosing systems

� Neomat Maxi line

PUBLIC CLEANING PROGRAMMES� Superconcentrated surface cleaning range

� Penguin dispensers

� Rasant mopping systems

TRANSPORT & INDUSTRY CLEANING

BE THE PARTNER FOR DIFFICULT TASKS

The challenge of businesses active in the transportindustry is to keep their facilities clean and comfort-able for passengers. The industry sector requiresclean surroundings to encourage the perception ofquality of its products and to provide a safe workingenvironment to their employees.

Long experience in this business area make Ecolabyour ideal partner for transport and industry clean-ing. Our programmes are dedicated to bring you benefits which assists you to:

� Provide the desired level of cleanliness using

latest state-of-the-art machinery.

� Maximise the cleaning impact on specific

soiling with dedicated products.

� Use dosing equipment that support fast filling.

� Optimise processes in order to save time.

Chemical� Low foam

� Material-friendly

� Fast acting

� Economical

Mechanics� Choice of pad/brush

� Brush pressure

Temperature� Up to 50 °CContact time

� Short

Cleaning Process

The cleaning result depends on four factors. Every factor can vary in

importance depending on the change of the other factors.

ECOLAB IS YOUR TRUSTED PARTNER FOR CONTRACT CLEANING

HOTEL CLEANING

DELIVER HIGH QUALITY CLEANLINESS

The primary goal of a hotel is to create an environmentwhere guests feel welcome, comfortable and at home.An appealing atmosphere with flawless surfaces andfloors in all areas is of critical importance.

Having established relationships with hotels, Ecolab is the ideal partner for hotel cleaning. Our package supports you to:

� Maximise accurate dosing and thus minimise

product consumption with self-explanatory

dosing systems.

� Use modern cleaning equipment that ensures

discreet cleaning operations in public areas.

� Improve cost-efficiency by using foam equipment

& products for large surfaces in wellness areas.

HOTEL CLEANING PROGRAMMES� HotelGuard System

� Blue vac and Floormatic Range

� FoamGuard Range

CLEANClean floors and surfaces more effective with products that do the job in one step.

SAFEEnsure safety of employees with dispensers avoidingchemical contact of users and correct applicationwith colour coding.

EFFICIENTImprove cost-efficiency by using foam products forlarge surfaces.

WORLD-CLASS SERVICEConsulting on the appropriate cleaning solution forevery area.

OUR SUSTAINABILITY PRINCIPLES

ECONOMIC PROGRESS� Investment in research and development to

create the best solutions.

� Effective results at the lowest total impact

environmentally and economically.

ENVIRONMENTAL STEWARDSHIP� Products and services that minimise our customers’

water and energy use, with innovative packaging

and dispensing methods that reduce waste.

� Use of environmentally responsible and

sustainable resources.

SOCIAL RESPONSIBILITY� Respect the human rights of all people.

� Commitment to supporting and encouraging

diversity.

� Our Code of Conduct defines our corporate culture.

Ecolab is your partner for providing

clean, safe and efficient operations

that deliver customer satisfaction,

customer and employee safety, and

operational efficiency to protect

both your revenue and cost which

helps drive your business success.

Our programmes are dedicated to support you inproviding the desired cleaning quality while achievingthe necessary efficiency in work processes and keeping costs according to budget. With the biggestservice team in the industry, Ecolab is there to consult on most appropriate cleaning methods,materials, processes, programmes, etc. according tothe relevant site.

…AND SUSTAINABILITYAt Ecolab, making the world a cleaner, safer place isour business. As a member of the AISE, we fulfill theCharter for Sustainable Cleaning and are recognisedfor sustainability throughout our product develop-ment process. We are committed to providing our customers with the most effective and efficientcleaning programmes available. Sustainability is, andwas always, inherent in our products and services.Strengthened by the expertise of our associates andcombined with our dedication to social responsibility,these offering provide value to our customers andthe global economy – and help foster a sustainableworld.