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Cashier costs are a large % of stores costs

Optimising costs & increase productivity

Maintain / Improve customer service Customer

satisfaction

Shop frequency &

spend

Customer loyalty

Market share

Lost sales

CUSTOMER SERVICE

Labour large % cost

Waste of valuable

resource

Efficiency &

Productivity

Reduced profits

LABOUR COSTS

Delivering the best service at the lowest costQueuing to pay is one of the most critical & emotional part of a retail operation

Getting the right number of cashiers

into the store at the right times

Getting the right number of cashiers

on the tills at the right times

Irisys Lane Scheduler

(Supplementing WFM systems)

Irisys Queue Predictor

(Managing queues in real time)

Two parts to the solutionGetting the right people in the right place at the right time

A Proven solutionImprove customer service & reduced costs

Over 1,000 stores

Over 450 stores

Over 2,300 stores

“Thanks to this system, a quarter of a million more customers every week don’t have to queue.”Sir Terry Leahy, Chief Executive, Tesco

“The cameras were a key factor is the company’s half year pre-tax profits rocketing 10%.”Sir Terry Leahy, Chief Executive, Tesco

“We have invested in a solution that will not only help us deliver a better shopping experience to our customers, but function more efficiently as an organisation.”

“We are achieving significant cost savings, and fully expect the system to pay for itself within our projected timescales.”Sylvia Jones, Head of Central Retail Operations, Morrisons

Uses thermal technologyMonitors movement of people by their body heat

Irisys thermal image Video for demo purpose

High count accuracy (~98%)

Flexible to changes in lighting conditions & changes to background

Unbeatable cost vs performance (purchase, install & support)

Low cost of ownership (MTBF +25 years)

Monitors by body heat: No staff or customer privacy issues. PCi compliant.

Managing queues in real timeInstalled in over 1,000 supermarkets in UK

Number of ‘shopping units’ in the queue

Automate the capture of accurate queue data to measure their‘OIF’ performance

‘One In Front’ promise

Accurate people & queue counting Installed above more than 40,000 checkouts worldwide

Monitors customer behaviour in real time to accurately determine queue length (shopping units) and wait time across all checkout types

Door Counter Manned Tills

Snaking queues (self learning) Self Checkout and Kiosk queues (self learning)

Managing queues in real timeSmaller inner-city stores

Manage customers perception of wait time to increase footfall & conversion rate

Entrance to storeEntrance to snaking

queue

In selective stores

Managing queues in real time700+ Superstores & Extra stores

Ideal cashier labour curves supplement WFM systems

Measures the stores performance against their ‘One In Front’ promise

OIF performance for previous 15 minutes

Finding the optimum service / cost balanceInstall system into a store to measure current performance & model future KPI’s

Weekly average 1+2 performance 59% 36%

- Monday to Thursday 64% 40%

- Friday 54% 34%

- Saturday 35% 24%

Average cashier hours used on tills per week 240 608

Average hours needed per week to deliver 1+2 service

- 90% of customers receiving a 1+2 service 226 572

- 80% 223 569

- 70% 219 564

- 60% 208 560

- 50% 208 560

- 40% 208 560

- 30% 208 560

(March 2011) Supermarket Hypermarket

Forecasting the ideal number of tills needed across the day to maintain the desired service level and deliver the forecasted sales revenue.

If you have multi-skilled flexible labourFurther increase cost efficiencies and service level performance

3

Lanes Open Action

Now

36

30 minutes

Predicts the optimum number of checkouts needed in 5,10,15 & 30 minutes to maintain the desired service level. (e.g. 1+1, 1+2)

Managing queues in real timeShop floor dashboards to suit your business objectives

a) Manned Checkout Predictor

Multi-bank Food & General Merchandise

Fast Food Dashboard

VGA Displays

Phones & PDA’s

iPads

Pagers & Headsets

A proven ‘retail hardened’ solution Monitors queue in 4,000+ stores across 40,000+ checkouts worldwide

P r e d ic t iv e Q u e u e M a n a g e m e n t

in s t a l le d in o v e r 4 5 0 s t o r e s

A u t o m a t e d ‘ O n e In F r o n t ’

in s t a l le d in o v e r 1, 0 0 0 s t o r e s

P r e d ic t iv e Q u e u e M a n a g e m e n t

in s t a l le d in o v e r 2 , 3 0 0 s t o r e s

Queue Predictor displayed on mobile devices to manage queues in real time on the shop floor

Customer facing Queue Predictor screens communicate positive service to customers

Measures performance against OIF metric & feeds WFMSmall city stores: Manage customer perception of wait time

Performance ReportsDrive improvements in service & cost efficiencies

Weekly Summary Report Customers receiving 1+2 service Predictor Compliance

Lane report showing how well

queues are spreadSCO compliance against usage & queue metric

Create your own reports & league tables