eharyana 2014 - enabling technology trends for citizen services - shri vivek verma, sr technical...
TRANSCRIPT
Enabling Technology Trends for
Citizen Services
8th February 2014
Vivek Verma
Senior Technical Director
NIC UT Unit, Chandigarh (UT)
Information Technology & Electronics Policy
Enabling Technology Trends for Citizen Services
VISION 2020
To improve the delivery of public services by
leveraging Information Technology to achieve
Efficiency, Effectiveness, Economy, Transparenc
y, Accountability and Reliability in such
delivery.
Sampark/Gram Sampark/Kiosk Location
Enabling Technology Trends for Citizen Services
Transactions (1st Jan’14 to 7th Feb’14)
Enabling Technology Trends for Citizen Services
Application Name Transactions Amount
AIRTEL LAND LINE 2507 2917090
AIRTEL Telephone Bill 5921 4025885
BSNL Payment 15473 13067363
Chandigarh Housing Board 339 231453
DOMESTIC SERVANT REGISTRATION 34
E Ticket cancellation 16 -13860
E Ticketing 175 126292
E file service 22 5200
Estate Office Sector-17 6 300
HFCL Telephone Bill 6477 6180989
ISSUE OF BIRTH CERTIFICATE 436 17830
ISSUE OF BUS PASSES 12347 2073020
ISSUE OF DEATH CERTIFICATE 58 2126
ISSUE OF DISABILITY CARD 56
ISSUE OF SENIOR CITIZEN CARD 547
PAYMENT OF ELECTRICITY BILL 120936 893194165
PAYMENT OF TAXES 261 44519778
PAYMENT OF VATCST 28376 720061484
PENSION DISTRIBUTION 11922 41572967
Property Tax 1685 774524
SPACE BOOKING 454 1704728
STAMP PAPER 867 1448662
Service Charges 5 51117
TENANT REGISTRATION 995
Tubewell Booking Engg 2285 130780
VEHICLES CHALLAN PAYMENT 186 60900
WATER BILL PAYMENT 84669 63806739
TOTAL 297055 1795959532
Sampark Services
Enabling Technology Trends for Citizen Services
Department Services
G2C Services
Excise & TaxationPayment of taxes
VAT/CST Collection
Chandigarh Transport Undertaking Issue of Bus Passes
Social Welfare Department
Issue of Senior Citizen Card
Issue of Disability Identity Card
Disbursement of pension for old age persons, widows and disabled persons.
Engineering Department Payment of Electricity Bill
Births & Deaths Registration Department Issue of Birth & Death Certificates
Municipal Corporation
Payment of Water & Sewerage Bills
Open Space bookings
Community Hall Bookings
Payment of House/Property Tax
Chandigarh Police General, Sticker and Postal Challan
Chandigarh Housing Board Submission of EMI.
Railways Ticket Booking(through IRCTC)
Non Transactional Service
RTI applications
Public Grievances
Doctor's Appointment for patients to GMSH & GMCH
Sales of stamp papers and revenue stamps
Forms pertaining to various departments
Tenant registration
Domestic servant registration
B2C Services
Telephone Bill Payment -
BSNL - WLL, Landline
Quadrant-WLL
Airtel – Mobile
Airtel – Landline
Smart Cards for delivery of citizen services
Enabling Technology Trends for Citizen Services
• Delivery of any citizen service requires• Proof of identity• Entitlement details• Authentic transaction history
• If these three things can be authenticallyprovided at the field, services can bedelivered with utmost efficiency.
• Using Smart Cards these three things can beprovided at the field, which otherwise wouldrequire a big infrastructure
Smart Cards for delivery of citizen services
Enabling Technology Trends for Citizen Services
• Authentic application specific data isprovided at the place of delivery of Servicefrom the individual’s card, without having acostly data communication network
• Services can be delivered after performingon-line authentication and proving theidentity.
• Delivered information can be safely writtenon the Smart Card.
Smart Card based PDS Solution
Enabling Technology Trends for Citizen Services
Collection of family
data and biometric
information
Creation of database
which includes Biometric
and Demographic data
Distribution of Smart
Cards after
biometric verification
Transaction at the shop
will be updated in the
Card, Terminal at the
shop and the server
Server People purchasing
rations using smart card
Smart Card
Personalization /
Printing
Smart Card based PDS PoS Terminal
Enabling Technology Trends for Citizen Services
• Components
• 2 Smart Card Readers (FPS Owner& Consumer)
• Voice enabled
• Biometric Reader
• Receipt Printer
• Integrated Electronic weighingmachine.
• GPRS Connectivity
• Long Battery Backup
Smart Ration Card
Enabling Technology Trends for Citizen Services
Smart Card application – ePurse/eWallet
Enabling Technology Trends for Citizen Services
• stores actual balance money as secure data• program on the card provides mechanism to
credit or debit the balance.• preceded by the mutual authentication
process which is off line.• Money can be credited/debited on the
seller’s/buyer’s card with the help of an off-line Smart Card Terminal.
• Both the cards can load and unload balanceto-from their Bank Account.
• e.g. Prepaid Telephone card, PrepaidElectricity Meter Card, Milk Vending etc.
Mobile driven application
Enabling Technology Trends for Citizen Services
Mobile driven application
Enabling Technology Trends for Citizen Services
Mobile
Enabling Technology Trends for Citizen Services
Process Reengineering
Enabling Technology Trends for Citizen Services
Digital Signature Certificate ( DSC)
Enabling Technology Trends for Citizen Services
• Digital Signature Certificate is your PASSPORT on
the Internet used to:
• Identify yourself
• Help the software application to authenticate
you
• Help you to secure your data
• Give legal sanctity to the transaction
Physical Signature vs Digital Signature
Enabling Technology Trends for Citizen Services
Physical Signature Digital Signature
Physical Signature is just a
writing on paper
Digital Signature encompasses
crucial parameters of
identification
Physical Signature can be
copied
It is IMPOSSIBLE to copy a
Digital signature
Physical Signature does not
give privacy to content
Digital Signature also enables
encryption and thus privacy
Physical Signature cannot
protect the content
Digital Signature protects the
content
DSC and the Law
Enabling Technology Trends for Citizen Services
• Major provisions of the Indian IT Act:-
• Legal recognition to electronic contracts / records
• Legal recognition to digital signatures
• Digital signature to be effected by use of
asymmetric crypto system and hash function
• Usage of electronic records and digital signatures
in government and its agencies
• Retention of electronic records
DSC Enabled Marriage Registration
Enabling Technology Trends for Citizen Services
Enabling Technology Trends for Citizen Services
Digitally signed Income Certificate
Adoption of Standards
Enabling Technology Trends for Citizen Services
Adoption of Standards - eHospital
Enabling Technology Trends for Citizen Services
Local language support
Enabling Technology Trends for Citizen Services
Touch Screen Kiosks
Enabling Technology Trends for Citizen Services
• Facilitates Self-service mode
• Available round the clock
• Limits functionalities &enhances focus
• Increases reach & reduceswork-load
• Applications –
• Tourism Information
• Vehicle RegistrationNumber availability
• House allotment &licence fee details
eTaal
Enabling Technology Trends for Citizen Services
