egypt gccb report event invite1
DESCRIPTION
a 2 hour workshop and presentation of this years Middle east Contact Centre Benchmarking Survey, as part of the Global survey done each year by Merchants and Dimension DataTRANSCRIPT
Global Contact Centre Benchmarking Report 2012
A unique insight to contact centre performance and trends in the Middle East and North Africa
Invitation to a Workshop Presentation
Intercontinental Hotel, CityStars, Cairo
Sunday 1st July 15.00-‐17.00
Paul Scott, Director of Merchants Limited, will share with you the findings of this year’s Global report and specifically the results from contact centres in the region
Ø Insights to trends and drivers Ø Strategy, operations, HR, and technology Ø Performance metrics and values
Attendance is 250 EGP per head. Places are limited to 25, so please confirm your attendance by return email to: [email protected] Refreshments will be provided
Middle East Regional Overview Global Contact Centre Benchmarking Report