eGovernanceSuccessful application in Government

Suresh Chanda, IASCommissioner Commercial Taxes

Hyderabad

eGovernance for Good Governance

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•Vision•Good Governance•eGovernance in AP

Presentation

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VISION

To provide citizens services in the most Efficient and Convenient manner by improving the way Government works, by Reengineering and technologically empowering Government Process

Citizen will like to

Communicate rather than

Commute

Communication The Future

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Good Governance througheGovernance

What is Good Governance ?

A Government which Governs least and

where citizen has convenientaccess to Government services withminimal physical Interface with it

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What is Good Governance ?

You can also say,Meeting aspirations of citizens to provide

Simple, Efficient, Convenient and Trustworthy Governance

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Low cost to citizen, high reliability,Low cost to citizen, high reliability,

No deviations, No discretions , No No deviations, No discretions , No subjectivitysubjectivity

Faster processing, monitoring & decisionsFaster processing, monitoring & decisions

Effective, efficient & highly transparentEffective, efficient & highly transparent

Improved quality of serviceImproved quality of service

eGovernance: AdvantageeGovernance: Advantage

e-Governance empowers the citizen

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E – Governance

For: Information dissemination

– Putting information in the hands of the citizens Reduced physical G2C interface Improved G2C interface Improved quality of citizen services Better law enforcement Transparency in process Reduction in effective cost to user Equal access to everybody G2C services on 24X7 basis

Citizen Centric Process Reengineering9 © Suresh Chanda

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Four Stages of eGovernance

1. Information2. Interactive – One way3. Transaction – Two way4. Integration

Strategy for eGovernance

Political vision – most criticalIT infrastructure creationCreate right social environment

– Prepare citizens to adopt ITLeverage private sector initiative

– PPP ModelDraw big picture

– Define thrust areas

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Strategy for eGovernance

Human Resource Development– Create pool of Pro IT leaders– Capacity building of staff– CIOs in departments

Develop IT ArchitecturePut in place Security PolicyPKI – Digital Signature

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Government as perceived by citizens today

Complex procedures and Hierarchy Lack of proper response Lack of accountability Lack of Transparency Lack of Reliability Long Queues Lack of trust

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Traditional structure of the Government Citizen Interface

Citizens

GovernmentDepartment

InformationSystem

GovernmentDepartment

InformationSystem

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New structure of the Government IT Enabled Citizen Interface

Citizens

GovernmentDepartment

InformationSystem

GovernmentDepartment

InformationSystem

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eServices Model Portal for:

– Information services– Receive applications Online for services– Provide Services Online

eSeva Centers for:– Payment of Taxes– Utility Bill Payments– Receive applications for services– Provide Services

Department Counters– For all services

Choice for citizens07/09/201216 © Suresh Chanda

AP Initiatives in eServices

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eServices Citizen data base- Caste Certificates Registration of documents – CARD Scholarship -SBMS Property Tax payment Birth and Death Certificates Driving License Vehicle Tax Payment

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eServices

eProcurement Tax Administration

– eReturn, ePayment, eWaybill, eRegistration etc

Government Orders on Internet Portal – Information services

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eSeva Concept

Department 2

Department 3

Department 1 Process 1

Process 3

Process 2

Service 1Service 1

Service n

Service 3

Service 2

Centre ofeSeva

Centre ofeSeva

Department nProcess n

eSevaNetwork

Department X Process X

eSeva SystemeSeva System

Customer goes to different departments for different servicesCustomer goes to different departments for different services……....

Customer goes to any counter in any center for any serviceCustomer goes to any counter in any center for any service…………..

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eSeva Service Centre

eSeva: Ambience : The Change

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eSeva: Benefits to Citizens

More Service delivery points– Convenience and Reduced cost of travel and time

Multiple Services available at one point Any service at any Centre in the city. Extended Service Delivery Hours

– 8 AM to 8 PM– Open even on holidays for half day

Improved ambience and reduced waiting time On line data updation in server

– Timely and Correct accounting Improved interface between citizen and Government

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Government Orders On Internet Automatic Uploading of GOs on Internet

– Each and every GO on Internet– No discretion with staff– No delay in uploading

Launched in February 2008– 2011: 46,566 GOs– 2012: 32,305 GOs as on September 6, 2012

GO on Internet as soon as it is issued– If GO is not uploaded on Internet, it can not be issued

Bench mark in Transparency Proactive disclosure under RTI Act First in India www.ap.gov.in/apgo

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GOs on Internet

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eProcurement Internet based Portal for procurement of goods and services Project Funding – PPP Model

– No budgetary support needed Enables Tenders, Rate contracts, Auctions Major Participating departments

– Irrigation, R&B, PSUs, Municipalities, Panchayat Raj, TRANSCO

No need to visit office for– Obtaining Tender document– Filling Tender– Tender Opening

Transparency and Equal Opportunity Reduced cost of advertisement

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Tax Administration: Vision

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Maximize revenue realization for the StateMaximize revenue realization for the State

Provide User-friendly tax administrationProvide User-friendly tax administration

Reduce physical interface with tax payersReduce physical interface with tax payers

Multiple channels for dealer servicesMultiple channels for dealer services

Mechanism for addressing trade grievancesMechanism for addressing trade grievances

Tax Administration - eReturn

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Accurate data captureAccurate data captureConvenience - available on 24X7Convenience - available on 24X7No need to visit CTO officeNo need to visit CTO officeSTPs can be authorized to file eReturnSTPs can be authorized to file eReturnFile eReturn at any eSeva Centre alsoFile eReturn at any eSeva Centre alsoMore than 34 Lakh Person KMs saved per More than 34 Lakh Person KMs saved per

monthmonth

3.43 lakhs Returns filed online in Jule 2012

ePayment enabled through: ePayment enabled through: State Bank of IndiaState Bank of IndiaState Bank of HyderabadState Bank of HyderabadIDBI BankIDBI BankUnion Bank of IndiaUnion Bank of IndiaAndhra BankAndhra BankCorporation Bank Corporation Bank Axis BankAxis BankICICI BankICICI BankBank of BarodaBank of BarodaCanara BankCanara BankCentral Bank of IndiaCentral Bank of India

ePayment of Tax:ePayment of Tax:

More than Rs. 2800 Cr. received thro online - July 2012

File Indent Online on 24 x 7 basisFile Indent Online on 24 x 7 basis

Forms are dispatched with in 48 hoursForms are dispatched with in 48 hours

Delivery through CourierDelivery through Courier

Reduced physical interfaceReduced physical interface

More than 15% Forms through CDSCMore than 15% Forms through CDSC

CDSC for Waybills and C FormsCDSC for Waybills and C Forms

Forms dispatched per month more than: 4.00 lakhs

Enter information online 24 x 7Enter information online 24 x 7

Self-printing of Way BillsSelf-printing of Way Bills

No need to apply, supply or report separatelyNo need to apply, supply or report separately

Reduced physical interfaceReduced physical interface

Facility open for all dealersFacility open for all dealers

More than 70% are eWaybills now More than 70% are eWaybills now

eWaybillseWaybills

e-Way Bills issued per month more than : 9.30 lakh

VAT Form 250 online on 24 x 7VAT Form 250 online on 24 x 7

No need to go to CTO officeNo need to go to CTO office

VAT Form 501A online on 24X7VAT Form 501A online on 24X7

VAT Forms OnlineVAT Forms Online

Apply for dealer registration online 24 x 7Apply for dealer registration online 24 x 7

Send hard-copy to CTO concernedSend hard-copy to CTO concerned

RC delivered at door-stepRC delivered at door-step

Twin Cities: Twin Cities: Apply to Central Registration Unit (CRU)Apply to Central Registration Unit (CRU)

eRegistrationeRegistration

Application can be made to CTO manually also.

eRegistration

Website available on 24 x 7Website available on 24 x 7Prompt dissemination of all informationPrompt dissemination of all informationEasy to search, view and download:Easy to search, view and download:

Notifications, Circulars, Advance RulingsNotifications, Circulars, Advance Rulings Orders of DC/ADCs/JCs/ CommissionerOrders of DC/ADCs/JCs/ Commissioner Feed back and GrievancesFeed back and Grievances Assessment orders on Internet – W.E.F May 1, Assessment orders on Internet – W.E.F May 1,

2011 2011 Visit Visit www.ap.gov.in/goir for all Amendments for all Amendments

www.apct.gov.inwww.apct.gov.in

One-Stop website for all your needs

CTD Orders on PortalCTD Orders on Portal

Application can be made manually to CTO also.

Service Tax Office Online eSeva Other

Registration Yes Yes No CRU at Hyderabad

Return No Yes Yes Sales Tax Practitioners

Payment Yes Yes No Treasury Banks

C Forms etc Yes Yes No Central Dealer Service Centre

VAT 250 Yes Yes No

VAT 501A No Yes No

Tax Education Yes Yes No

eGovernance – choice to dealers eGovernance – choice to dealers

Reduced monopoly and increased choices

KM – ATOMAny Time Any Where Office

….a step towards

Paperless office

with Citizen Interface

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KM – ATOMeOffice

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KM – ATOMeOffice

KM - ATOMProcessing of file ElectronicallyMovement of file electronicallyMovement of draft electronicallyNo more physical movement of fileReports – you will like to knowAccess office - Any Time Any Where

Office in your Laptop07/09/201252 © Suresh Chanda

KM – ATOMTransparency at its best

Interface with citizen through Internet– View location of File– View Public Document– View Note File

First in India

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Transparency at its best

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IT Infrastructure

Andhra Pradesh Initiatives AP State Wide Area Network

– 8Mbps backbone for Data, Voice and Video

AP State Wide Video Net– Multipoint Video Conference Facility

AP Campus Area Network– Links every work place at Secretariat

2000 nodes on Gigabit Network

Training Infrastructure

AP State Wide Area Network

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AP State Wide Video Network

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Suresh Chanda

schanda@ap.gov.in

Thank youThank you