THE UNITED REPUBLIC OF TANZANIAPresident’s Office, Public Service Management

e-Government Agency

e-Government Agency and On-Going Initiatives

Dr. Jabiri Kuwe BakariBsc. Computer Sc., Msc. (Eng.) Data comm., PhD.

Chief Executive Office

e-Government Agency(eGA)www.ega.go.tz

© Wakala ya Serikali Mtandao© Wakala ya Serikali Mtandao1

Agenda

© Wakala ya Serikali Mtandao© Wakala ya Serikali Mtandao

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1. Introduction1.1 e-Government Concept1.2 Why e-Government in Tanzania?

2. e-Government Agency2.1 Introduction and History2.2 Aim, Vision and Mission2.3 Functions and Responsibilities2.3 e-Government Agency Strategic Objectives

3. e-Government Agency – On-Going Initiatives2.1 On-Going Initiatives2.2 Quick Wins

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1.1 e-Government Concept

• Generally, e-Government is the use of Information, Communication

and Technology (ICT) in delivering service in effective and efficiency

manner. e‐Government in the Tanzania context aims at improving the

delivery of quality services to the public through the best use of

technology. It involves use of ICT to support service delivery to the

public, businesses and citizens (G2C and G2B) that are the key

beneficiaries.

1.2.1 What is e-Government?

1.0 INTRODUCTION

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1.2 e-Government Concept

• Better delivery of government services to citizens,• Citizen empowerment through access to information, or

more efficient government management.• Rebuild government-citizen relationship.• Foster economic development by improving interactions

with business and industry• Create a more participative form of government.

1.2 Why e-Government in Tanzania?

1.0 INTRODUCTION

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2.0 e-Government Agency

• e – Government Agency (eGA) is established under the

Executive Agencies Act, Chapter 245 as a semi‐

autonomous institution, with the mandate of coordination,

oversight and provision of e‐Government initiatives and

enforcement of e‐ Government standards to MDAs and

LGAs.

2.1 e-Government Agency– Introduction

2.0 e-GOVERNMENT AGENCY

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2.0 e-Government Agency

• The establishment of eGA one among several initiatives by

the Government to operationalize National ICT Policy (2003). • The Policy articulates the need for increasing the use of

Information and Communication Technology (ICT) within

MDAs and LGAs with the purpose of enhancing work

efficiency and improving service delivery to the public. • In line with this, in 2004 the Cabinet issued a directive to

President’s Office Public Service Management (PO‐PSM)

instructing PO‐PSM to start the implementation of e‐

Government initiatives.• Official inaugration on 11 July, 2012

2.2 Short History

e-GOVERNMENT AGENCY

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2.0 e-Government Agency

AIM: “coordinating, overseeing and promoting the implementation of e-Government initiatives in the public service in Tanzania” VISION: “to be a highly innovative institution, enabling the use of ICT for improving Public Service delivery”

MISSION: “to provide an enabling environment through coordination, oversight and promotion of ICT usage for improvement of Public service delivery”

2.3 Aim, Vision and Mission

e-GOVERNMENT AGENCY

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2.1 Functions and Responsibilities

1) To ensure coordination, management and compliance of

e‐Government implementation and initiatives;

2) To ensure within the Government users have access to

shared ICT infrastructure and resources;

3) To promote and provide e‐Government advisory and

technical support for implementation of e‐Government;

4) To coordinate, manage, develop, disseminate, monitor

and evaluate e‐Government standards and guidelines;

and

5) To ensure that the public has access to e‐services.

2.1.1 Major Roles and Functions of the e‐Government Agency

e-GOVERNMENT AGENCY

e-GA Strategic Plan Mapping

© e-Government Agency© e-Government Agency

Six Strategic Objectives

• Harmonization of Government ICT Related Initiatives• Development of e-Government related Guidelines and

Standards • Quick e-Government Baseline Survey completed. This

will help eGA to smoothly assumes its mandate after

establishment of the Government current status on ICT

implementation. • ICT Human Resource capacity improvement .

• eGA is in the process of hiring permanent staff.• Training plan for the MDAs and LGAs ICT staff is

completed

3.1 On-Going Initiatives

3.0 e-GOVERNMENT AGENCY ON-GOING INITIATIVES

eGA Organization Structure

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• Completion of Government Portal – One stop shop for all Online

Government Services • Revamping of the existing Portal is underway• Feasibility study for Business Portal is underway• Quick available services will be land information, business

registration, tourism and natural resources related permits.• Leverage on Mobile technology too offer various services to

citizens. • Health, education, agriculture and business related services• Road Traffic related services • Complaints and Grievances services

Feasibility study to identify and prioritize Government

Services which can be offered through mobile technology is

underway.

3.2 Quick Wins

3.0 e-GOVERNMENT AGECY – ON-GOING INITIATIVES

ENDTHANKS

13© e-Government Agency© e-Government Agency

President’s Office, Public Service Managemente-Government Agency

P.O Box 4273, Dar es SalaamTel: +255222129868/74

Fax: +255222129878Email: info@ega.go.tz

Email-CEO: ceo@ega.go.tz Website: http://www.ega.go.tz