eg innovations, how to.. vdi performance

How To Deliver Maximum

Desktop Virtualisation Performance

& User Satisfaction

PresentersKeith Girt – Regional Sales ManagerStuart Kennedy – Senior Consultant

© eG Innovations, Inc | www.eginnovations.com

Customer Examples

http://www.singtel.com/

http://www.t-mobile.com/

http://www.gdis.com.sg/

http://www.alverno.org/

http://www.csc-scc.gc.ca/text/home_e.shtml

http://www.icsbermuda.com/default.aspx


The User Perspective

User

User Perspective

“I start my device, log on, and

expect the same experience I had with my physical

desktop environment.”


Are You Feeling Desktop Virtualisation Pain?

• High cost of downtime• Slow applications• Poor user experience

User Frustration & Low Productivity

• Manual, complex and lengthy diagnosis

• Requires many domain experts

RisingIT Support

Cost & Complexity

• Throwing hardware at problems• Oversized & inefficient environment

RisingInfrastructure Cost

• Delayed deployment & rollout• Failed projects & initiatives

Delays, Cost Overruns, Missed

Objectives


What is Causing the Pain?

Virtualization Performance Challenges

Rising IT Support Cost

Rising Infrastructure Cost

Delays, Cost Overruns & Missed Objectives

User Frustration & Low Productivity

Traditional tools fail to address today’s performance challenges: too complex, too slow, too fragmented, too manual.


Requirements For Delivering a High Quality Service (and Numbing the Pain)

Rapid response when a user has a problem

Reduce the time from problem to fix

Minimise unplanned service outages

Optimise current infrastructure usage

Know when/where to add more capacity


Rapid Response To User Problems

When The User Calls The Help Desk, eG helps the

support team by showing:

Where’s the user session

– which virtual desktop?

– Which XenApp server?

What applications is the user running?

Is the problem persistent/spike/recurring?

Thin/VDI Clients option to find the user

Kevin is user name being searched and we immediately get the details of the server the user had logged on

SCREENSHOT – Simple username search to find which virtual desktop or XenApp server is supporting the user session(s)

Click on the magnifying glass which

gives the detailed

information as in the below

screen

Kevin is using java application which is consuming high CPU

SCREENSHOT – Administrator can now easily see what applications the user is accessing with just a single click

Graph gives information about the resources

used by Kevin and time period

SCREENSHOT – Administrator can also immediately see some recent history for the issue and compare this with other metrics over variable time periods

Click on the Server which takes you to the layered view of the

Citrix XenApp server.

SCREENSHOT – Administrator can also access full performance details of the XenApp server (or VDI host) to check if other users are also affected.


Reduce Time From Problem Report To Fix

eG Eliminates Bridge Calls & Finger Pointing By

Showing the full service performance end-to-end

Correlating performance events and automating

problem root-cause analysis

Prioritising alarms to separate cause from effect

Showing what’s changed in the infrastructure?

Instead of generating critical alert on all

affected servers, eG uses its automated Root Cause analysis and

suggests that the root cause issue could be

with the Oracle database and the other servers are affected because of this

root cause issue

SCREENSHOT – eG shows complete end-to-end service view with real-time status of all components and prioritised alarm status.

Orders Tablespace has no free space

SCREENSHOT – Drill down from Oracle DBS in service view shows what’s causing the problem.

Oracle DB is in critical

state

From the alarms we can see that there is some configuration change

done recently on this database server

SCREENSHOT – eG’s Alarm Window has also indicated that there has been a recent configuration change on the Oracle DBS

From the above screen it is very clear that the ORDERS tablespace size has been reduced

SCREENSHOT – eG has not only identified the cause of the problem but has identified why it occurred so that the fix is now obvious.


Minimise Unplanned Service Outages

(Prevention Is Better Than Cure)

eG Proactively Warns Administrators BEFORE

Users Are Affected By:

Applying flexible alarm policies

Self-learning of normal infrastructure behaviour

Identifying recurring minor issues

SCREENSHOT – Administrator can see details of the tests being used for any metric

SCREENSHOT – This shows what type of threshold (fixed or relative) is used, what generates minor/major/critical alarms and the Policy itself

SCREENSHOT – For metrics that normally vary by time/day, eG learns normal behaviour and uses relative thresholds for alarms

SCREENSHOT – Administrator can check if this has been an isolated event or has been occurring on a regular basis


Optimise Current Infrastructure

The workload presented by user sessions & session patterns

Distribution of user workload across service infrastructure

Resource usage and performance comparisons across service components

eG Collects More Than Just Component Performance Metrics. It Shows:

SCREENSHOT – Detailed workload reports available for all user sessions (XenApp or VDI) showing resource consumption

SCREENSHOT – Reports show if the load is balanced equally across the infrastructure

SCREENSHOT – Detail to provided to understand if loadings are as expected


Know When/Where To Add Capacity

Critical to Satisfy All Stakeholders

eG ensures you get the balance right -

Too little investment = unhappy users

Too much investment = unhappy CFO

In the wrong place = unhappy users & CFO

SCREENSHOT – Report shows what additional load the VM Cluster can support, comparing CPU and Memory

SCREENSHOT – eG Forecast Reports will use historic trend data to project what resources will be needed in the future.


Requirements For Delivering a High Quality Service (and Numbing the Pain)

Rapid response when a user has a problem

Reduce the time from problem to fix

Minimise unplanned service outages

Optimise current infrastructure usage

Know when/where to add more capacity


The ROI of Performance AssuranceWith eG Enterprise

•Reduce downtime•Increase application availability•Boost user experience

Boost User Satisfaction

& Productivity

•Simplify, automate & accelerate diagnosis & troubleshooting •Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

•Increase hardware utilization •Leverage investment in software•Right-size & optimize environment

Reduce Infrastructure Cost

& Avoid Cost Overruns

•Accelerate deployments & rollout•Reduce risk, deliver successful projects & peace of mind

Deliveron Time, on Budget,

on Target


Q&A


Next Steps: Try eG Enterprise

Free Trial www.eginnovations.com/trial

Contact Us To Discuss Your Requirements [email protected]: +44 207 935 6721

Total performance visibility to proactively discover, instantly diagnose, and rapidly resolve service performance issues.

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