efqm framework innovation a - european...
TRANSCRIPT
©EFQM 2014
EFQM FRAMEWORK
INNOVATION AGENCIES
9 October 2014
©EFQM 2014
Peer learning for Innovation Agencies
Overview of the EFQM
What is EFQM
The EFQM Model
The EFQM Framework for Innovation Agencies
What is the use of the framework
Past experiences with the framework
Way forward for peer learning programme
©EFQM 2014
What is EFQM?
89% of people agree using the Model helps increase
their organisation’s competitiveness
450 Members; 30.000 Model users
Non-profit foundation formed in 1989
90% of people agree using the Model helps
develop a culture of continuous improvement
35 partners covering 31 countries
©EFQM 2014
EFQM Members Include
©EFQM 2014
Covering all types of Organisations
SMEs Large
Industry
Services / Public Sector
Austrian 5* hotel
Slovak Finance Ministry
French Postal Services
Spanish Youth Association
Irish High School
British University Polish City govt
EU Institution
Swedish & German Car Manufacturers
German Engrg Group
Belgian Materials Technologies
German Hi Tech Start-up
French Electric Utility
Austrian Production Equipmt Mfr
Spanish Gas Distributor
Luxmbg Dentist Office
Danish Pumps Mfr
Swiss Rail Operator
British Pumps Mfr
Italian Telecom
Swedish Bank
Russian Water Utility
French Airports
Mfr: Manufacturer
Spanish Hospital
Japanese Printing & Documt Mgmt
Dutch Hi Tech
©EFQM 2014
EFQM Portfolio
EFQM Tool Kit
Learning from the Network
Personal Development
Training at EFQM
EFQM Assessor
Organisational Development
In House Training
Assessment &
Recognition
EFQM Membership
©EFQM 2014
36 Partners in 32 Countries
©EFQM 2014
The EFQM European Partner
Network
©EFQM 2014
The EFQM Excellence Model
©EFQM 2014
Return on investment
Optimise profitability
Sustainable financial growth
Value-adding products & services
Excellent service
Opportunities to develop & grow
Work / life balance
Pride in Organisation
Brand reputation Ethical behaviour Transparent
communication
Dealing with expectations
People Customers Shareholders Society
Leaders who inspire trust Clearly defined long-term strategy Robust internal processes The right Partners & Suppliers
©EFQM 2014
The EFQM Model
8 Fundamental Concepts RADAR
9 Criteria
©EFQM 2014
EU Endorsement
Herman Van Rompuy, President of European Council
"All European organisations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come. The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved."
©EFQM 2014
A Holistic Management System
Leadership
Vision, Mission & Values
Leadership Competencies &
Development
Balanced Scorecard
Management Meetings
Stakeholder Meetings
Annual Report / Sustainability
Report
Processes, Products & Services
Process Management System
(e.g. ISO9001)
Process Improvement (e.g. Six
Sigma)
R&D
Marketing
Customer Satisfaction Surveys
Customer Service & Relationship
People Employee Engagement Survey Competency & Job Description Objectives Setting, Training Plan
& Appraisal Internal Communication
Strategy SWOT Analysis Strategic Planning Process Communicating Strategy Risk Management Scenario Planning
Partnerships & Resources Supply Chain Management Financial Budgets &
Management(e.g. ISO14001) Environmental Management
System IT Infrastructure
Examples of Enablers
©EFQM 2014
EFQM Model 2013 21 languages
©EFQM 2014
FROM THE EFQM MODEL TO THE EFQM
FRAMEWORK FOR INNOVATION
AGENCIES.
©EFQM 2014
The EFQM Framework for Innovation Agencies has been developed to provide governmental and regional innovation agencies with a holistic and universal approach towards excellence in managing their strategy.
In particular, the Framework is intended to help the agencies to get started with an assessment process that can be continued for a number of years and to identify and share good practices with peers.
The EFQM Framework for Innovation
Agencies
©EFQM 2014
©EFQM 2014
This EFQM Framework for Innovation
Agencies:
As a structure to define and implement a consistent
strategy.
As a tool for self-assessment, by measuring how the organisation is performing, and helping to understand the gaps towards excellence in managing the implementation of strategy.
As a tool for external assessment, e.g., for a group of agencies willing to start a joint learning and benchmarking process based on reciprocal assessments
As
©EFQM 2014
How we deployed the framework:
INNO-Partnering Forum
10 participants from agencies trained by EFQM 05/2010
Pilot Assessment at Tekes (FIN) 06/2010
External assessment by a group of peers
Open Call for interest 09/2011
Agency specific EFQM kick-off approach (”J2E”) developed & tested:
Workshop at TSB(UK) 29.2.-1.3.2012
2 Workshops at SISP Network (SWE) spring 2012
Workshop at Agentschap Ondernemen (BEL) July 2012
©EFQM 2014
What we learned from
experiences… Keep it simple
Workshop to facilitate the first self-assessment
Define Stakeholder Map
Clarify process model
Customise assessment tools
Train peer assessors on the use of the Radar methodology
Use a well-established format to run the assessment (EFQM Levels of Excellence assessment)
©EFQM 2014
Model: EFQM Quality Assessment project
A 2 day workshop with management staff of the assessed agency Facilitation by an EFQM lead assessor with use of simple assessment
tools
Creation of a self-assessment report following a specific methodology
A 1.5 day training with 2 peer assessors from other agencies Familiarising with assessment techniques and the case of the assessed
agency (self-assessment report)
Assessment of the innovation agency Committed to Excellence assessment performed by the 2 peer
assessors with the supervision of the EFQM lead assessor
Good practices gathering using the RADAR methodology Identified by the peer assessors
©EFQM 2014
QUESTIONS?
©EFQM 2014
THANK YOU
Tel +3227753537
Tel +3227753512