eflow you first

www.eflow.ie

Putting your fl eet fi rst

with electronic

free-fl ow tolling

75837 EFL Fleet customer handbook.indd 1 05/01/2012 12:12

see how eFlow can be of real benefi t to your fl eet. Talk to us today.

eFlow Fleet Management

Lo-Call (from Ireland): 1890 50 50 80Intl: +353 1 877 0470Fax: 01 443 0555Email: businessaccount@beteirefl ow.ie

Address: eFlow Fleet Management PO Box 11302 Dublin 17

Business Hours: Monday-Thursday 8.00 am – 5.00 pm Friday 8.00 am – 4.30 pm

1890 50 50 80www.eflow.iewww.efl owrewards.ie@efl ow_freefl ow Plan your route

on nratraffi c.ie

get in touch


+353 1 443 [email protected]

Putting your fleet firstwith electronic free-flow tollingIn August 2008, we introduced electronic free-flow tolling at one location on the M50 between the N3 and the N4. This tolling station is managed by our parent company, BetEire Flow, who designed, built and operated the electronic collection system for the National Roads Authority.

Today, eFlow uses video and tag tolling on the M50; and our tags work on all toll roads throughout the country. We offer a range of payment options and services to make life easier for drivers and fleet managers alike.

And because no two fleets are the same, we’ve honed our customer services to meet your needs individually, with dedicated account managers to answer your queries and issues – whether you have a tag account or a video account.

Running a fleet is a big enough job without worrying about tolling. eFlow takes care of it, so you can get on with what matters.

This handy guide tells you what you need to know about the services from eFlow that put you first.

eFlow makes managing your business account easier• Simple,at-a-glanceaccountmanagement

• 24/7accesstoallyouraccountinformationonline

• Cheaperratesforregisteredvehiclesforbothvideoandtagaccounts

• VideotollingontheM50forDublin-basedvehicles

• TagaccountsforfurthersavingsonM50andconveniencearoundIreland

• Registeredvehiclesexemptfrompenalties*

* Conditions may apply


eFlow puts you first all around ireland

Your eFlow tag works on every toll road in Ireland.

m50

Dublin Port tunnel

east link bridge

m4 Kilcock-enfield-Kinnegad motorway

m1 motorway (gormanston to monasterboice)

m3 clonee to Kells

n25 Waterford

m7/m8 Portlaoise

n6 galway-ballinasloe

limerick tunnel

n8 rathcormac/fermoy bypass


Benefits and optionsWhich account is right for your fleet?

If your fleet is primarily centred in Dublin and uses the M50 toll only occasionally a video registered account might be your best option.

If your fleet drives all around Ireland, using any toll roads, you need a tag account.

Both account types will enjoy discounts on the M50 and time saving benefits as outlined in this guide. More detail is contained in the coming pages to help you decide which account is right for your company.

the benefits of Tag regisTered Tolling

• TagsworkonalltollroadsaroundIreland

• Eachtagisuniquetotheindividualregisteredvehicle

• Discreettagsonwindscreensdon’timpairvisibility

• TagsworkonvehiclesoriginatingbothinIrelandandabroad

• Excellentcustomerservice

• Dedicatedaccountmanagertoansweryourqueries

• Keeptrackofyouraccountatalltimesonline

• CheaperratesonM50fortagusers

Tags cost €1 ex. VAT each per month to rent but there are discounts depending on the size of your fleet.

1–20 vehicles: €1 plus Vat per month

21–99 vehicles: 80 cent plus Vat per month


over 500 vehicles: 60 cent plus Vat per month

the benefits of Video regisTered Tolling

• SuitableforvehiclesthatusetheM50

• Noneedforatag–licencenumbersareregisteredoncamera

• Nomonthlymanagementfee

• Hassle-free.Youdon’thavetoremembertopaytollsby8p.m.thenextday



• Keeptrackofyouraccountonline24/7

• eFlowaretheonlyproviderofthisservice


experienceHere are some companies that already experience the benefits of using eFlow.

Testimonials“We have been working with eFlow for the last 3 years and in that time I have had a dedicated account manager that is able to adapt and respond to any issues I may have. It is a huge reassurance to me to be able to rely on one person like that.”

anne ellis niscayaH ireland

“The decision to change over to you as our Toll Service provider has once again proved correct. You just make life so easy for us here and it is greatly appreciated.”

John mcevoy kerry foods

“We have been using eFlow over the past three years for barrier-free tolling on the M50 and have found the service very good and professional.”

stephen smith Bus eireann


Paying tolls made easyWith a tag account you can pay by direct debit or by debit card from your bank account. With a video account payment is made by direct debit from your bank account, credit card or debit card.

Payment oPtions

1. Post-Paid account

This option allows the tolls to accumulate over the month. A statement is issued around the first week of the following month and the payment is deducted in the third week. This option is recommended for large fleets, as the account will never run out of credit.

2. Pre-Paid account

With this option toll charges are automatically deducted from the account each time a trip is made. You agree that eFlow can top up your account from your chosen payment method, when it reaches a ‘low balance’ threshold. This ensures that the tolls are always paid.

“We have a wide range of vehicles on the road both locally and nationally and find that the range of accounts available at eFlow gives us flexibility.”

niamh treston Winegate Haulage


M50 Toll charges (from January 2012)

Vehicle Type Tag registered Video registered Non-registered

cars €2.00 €2.50 €3.00

Public service vehicles (seating up to 8 passengers)

€2.00 €2.50 €3.00

buses or coaches (seating more than 8 passengers)

€2.80 €3.30 €3.80

light goods vehicles (unladen weight under 2,000kg)

€2.80 €3.30 €3.80

goods vehicles (unladen weight 2,000kg to 10,000kg)

€4.10 €4.60 €5.10

heavy goods vehicles (unladen weight over 10,000kg)

€5.10 €5.60 €6.10

tractor units for articulated vehicles €5.10 €5.60 €6.10


Vehicle type Tag registered Video registered Non-registered

Cars €2.10 €2.60 €3.10

Public service vehicles (seating more than 8 passengers)

€2.10 €2.60 €3.10

Buses or coaches (seating more than 8 passengers)

€2.90 €3.40 €3.90

Light goods vehicles (unladen weight under 2,000kg)

€2.90 €3.40 €3.90

Goods vehicles (unladen weight 2,000kg to 10,000kg)

€4.20 €4.70 €5.20

Heavy goods vehicles (unladen weight over 10,000kg)

€5.20 €5.70 €6.30

Tractor units for articulated vehicles €5.20 €5.70 €6.30

M50 Toll charges (from January 2013)

“We recently set up a Business Fleet account with eFlow to facilitate our tolling requirements and were delighted with the initial account set up service that was provided by the extremely well mannered account management team. Our account was set up almost immediately, having no issues with any of the tags that were sent for our Fleet of vehicles. Our accounts department are delighted with the ease of managing the account online and the control in paying one monthly toll bill. Having heard that eFlow has a reputation for being a reliable and customer service focused, we now know we made the right choice.”

Stephen Clements Camden Group

Benefits and optionsWhich account is right for your fleet?

If your fleet is primarily centred in Dublin and uses the M50 toll only occasionally a video registered account might be your best option.

If your fleet drives all around Ireland, using any toll roads, you need a tag account.

Both account types will enjoy discounts on the M50 and time saving benefits as outlined in this guide. More detail is contained in the coming pages to help you decide which account is right for your company.

the benefits of Tag regisTered Tolling

• TagsworkonalltollroadsaroundIreland

• Eachtagisuniquetotheindividualregisteredvehicle

• Discreettagsonwindscreensdon’timpairvisibility

• TagsworkonvehiclesoriginatingbothinIrelandandabroad



• Keeptrackofyouraccountatalltimesonline

• CheaperratesonM50fortagusers

Tags cost €1 ex. VAT each per month to rent but there are discounts depending on the size of your fleet.

1–20 vehicles: €1 plus Vat per month



over 500 vehicles: 60 cent plus Vat per month

the benefits of Video regisTered Tolling

• SuitableforvehiclesthatusetheM50

• Noneedforatag–licencenumbersareregisteredoncamera

• Nomonthlymanagementfee

• Hassle-free.Youdon’thavetoremembertopaytollsby8p.m.thenextday



• Keeptrackofyouraccountonline24/7

• eFlowaretheonlyproviderofthisservice


experienceHere are some companies that already experience the benefits of using eFlow.

Testimonials“We have been working with eFlow for the last 3 years and in that time I have had a dedicated account manager that is able to adapt and respond to any issues I may have. It is a huge reassurance to me to be able to rely on one person like that.”

anne ellis niscayaH ireland

“The decision to change over to you as our Toll Service provider has once again proved correct. You just make life so easy for us here and it is greatly appreciated.”

John mcevoy kerry foods

“We have been using eFlow over the past three years for barrier-free tolling on the M50 and have found the service very good and professional.”

stephen smith Bus eireann


Putting your fleet firstwith electronic free-flow tollingIn August 2008, we introduced electronic free-flow tolling at one location on the M50 between the N3 and the N4. This tolling station is managed by our parent company, BetEire Flow, who designed, built and operated the electronic collection system for the National Roads Authority.

Today, eFlow uses video and tag tolling on the M50; and our tags work on all toll roads throughout the country. We offer a range of payment options and services to make life easier for drivers and fleet managers alike.

And because no two fleets are the same, we’ve honed our customer services to meet your needs individually, with dedicated account managers to answer your queries and issues – whether you have a tag account or a video account.

Running a fleet is a big enough job without worrying about tolling. eFlow takes care of it, so you can get on with what matters.

This handy guide tells you what you need to know about the services from eFlow that put you first.

eFlow makes managing your business account easier• Simple,at-a-glanceaccountmanagement

• 24/7accesstoallyouraccountinformationonline

• Cheaperratesforregisteredvehiclesforbothvideoandtagaccounts

• VideotollingontheM50forDublin-basedvehicles

• TagaccountsforfurthersavingsonM50andconveniencearoundIreland

• Registeredvehiclesexemptfrompenalties*

* Conditions may apply


eFlow puts you first all around ireland

Your eFlow tag works on every toll road in Ireland.

m50

Dublin Port tunnel

east link bridge

m4 Kilcock-enfield-Kinnegad motorway

m1 motorway (gormanston to monasterboice)

m3 clonee to Kells

n25 Waterford

m7/m8 Portlaoise

n6 galway-ballinasloe

limerick tunnel

n8 rathcormac/fermoy bypass


www.eflow.ie

Putting your fl eet fi rst

with electronic

free-fl ow tolling


see how eFlow can be of real benefi t to your fl eet. Talk to us today.

eFlow Fleet Management

Lo-Call (from Ireland): 1890 50 50 80Intl: +353 1 877 0470Fax: 01 443 0555Email: businessaccount@beteirefl ow.ie

Address: eFlow Fleet Management PO Box 11302 Dublin 17

Business Hours: Monday-Thursday 8.00 am – 5.00 pm Friday 8.00 am – 4.30 pm

1890 50 50 80www.eflow.iewww.efl owrewards.ie@efl ow_freefl ow Plan your route

on nratraffi c.ie

get in touch


+353 1 443 [email protected]

eflow you first

Automotive