effectively managing conflict in the workplace ver 2
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Effectively Managing Conflict in the Workplace
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
Solving Team Conflict and Synergy By Adopting Appreciative Inquiry
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
CONTENTS
Causes of Conflict
Appreciative Inquiry
Team Conflict
Team Synergy
Team Cooperation
| Our Challenges: The World Is Changing |
Conflict
• Effectiveness vs right and wrong
Conflict
• One Angle vs Multiple Angles/PMI, OPV
Diverse Audience
Workscope
DiscoverDreamDesignDeliver
Appreciative Inquiry
Application
• Team Conflict• Team Bonding• Departmental Planning• New Team Orientation
Appreciative Inquiry Principle 1
Appreciative Inquiry Principle 2Appreciative Inquiry Principle 2
Appreciative Inquiry Principle 3Appreciative Inquiry Principle 3
Appreciative Inquiry Principle 4
Appreciative Inquiry Principle 5
Team Conflict
Team Conflict
Workscope
DiscoverDreamDesignDeliver
Team Planning
Workscope Discover
Share with the team of the moments you have feltmost engaged, most alive and most excited?
Share with the team of your three achievement s at work?
Share with the team of your three personal achievement?s
Team Planning
Workscope
Dream/Desirable future state
What is your dream for the team?
What is youe dream for the department?
Team Planning
WorkscopeDesign
Choose three of the dreams.
Develop the action plan foreach dream
Present your process of achieving the dream. Allow the audience to improve the action plan
Team Planning
Workscope
Deliver
Who do what by when
Set the date for first meeting
Team Planning
Team Synergy
Background
A. Conflicts/ Grudges • M and S Site• 11000 employees with 7000 operators• Multiple product lines• Marketing, Operation, Sales, R&D, SupportB. Low Morales• 2009 – RM 60 Mil losses • VSS – 500 employees
Team Synergy
• Hope for the Company future• Personal Level a. Background b. Achievements – Personal/Work c. Strengths • Department Level a. Achievement b. Structure
Team Synergy
• Corporate Level a. Behaviours b. Positive c. Wish List
Team Synergy
35 Carsem Confidential A Member of the Hong Leong Group
1. What do our customers care about most ?
Questions