effectively managing conflict in the workplace ver 2

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Effectively Managing Conflict in the Workplace Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD

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Page 1: Effectively managing conflict in the workplace ver 2

Effectively Managing Conflict in the Workplace

Tuesday, 7 December 2010

Laurence Yap               Sr Manager of Learning and OD

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Solving Team Conflict and Synergy  By Adopting Appreciative Inquiry

Tuesday, 7 December 2010

       Laurence Yap        Sr Manager of Learning and OD

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CONTENTS

Causes of Conflict

Appreciative Inquiry

Team Conflict 

Team Synergy

Team Cooperation

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| Our Challenges: The World Is Changing |

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Conflict

• Effectiveness vs right and wrong

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Conflict

• One Angle vs Multiple Angles/PMI, OPV

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Diverse Audience

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Workscope

   DiscoverDreamDesignDeliver

            

Appreciative Inquiry

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Application

• Team Conflict• Team Bonding• Departmental Planning• New Team Orientation

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Appreciative Inquiry Principle 1

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Appreciative Inquiry Principle 2Appreciative Inquiry Principle 2

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Appreciative Inquiry Principle 3Appreciative Inquiry Principle 3

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Appreciative Inquiry Principle 4

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Appreciative Inquiry Principle 5

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Team Conflict

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Team Conflict

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Workscope

   DiscoverDreamDesignDeliver

            

Team Planning

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Workscope   Discover

Share with the team of the moments you have feltmost engaged, most alive and most excited?

Share with the team of your three achievement s at work?

Share with the team of your three personal achievement?s

             

Team Planning

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Workscope

   Dream/Desirable future state

What is your dream for the team?

What  is youe dream for the department?

Team Planning

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WorkscopeDesign

Choose three of the dreams.

Develop the action plan foreach dream

Present your process of achieving the dream. Allow the audience to improve the action plan

            

Team Planning

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Workscope

Deliver

Who do what by when

Set the date for first meeting

Team Planning

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Team Synergy

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Background

A. Conflicts/ Grudges • M and S Site• 11000 employees with 7000 operators• Multiple product lines• Marketing, Operation, Sales, R&D, SupportB. Low Morales• 2009 – RM 60 Mil losses • VSS – 500 employees

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Team Synergy

• Hope for the Company future• Personal Level    a. Background    b. Achievements – Personal/Work    c. Strengths  • Department Level      a. Achievement     b. Structure

Team Synergy

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• Corporate Level    a. Behaviours    b. Positive    c. Wish List

Team Synergy

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35 Carsem Confidential A Member of the Hong Leong Group

1. What do our customers care about most ?

Questions