effective teamwork: the eva nbl experience · 2013-04-10 · teamwork between nasa and our...
TRANSCRIPT
Lori
Cro
cker
2/
7/07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Effe
ctiv
e Te
amw
ork:
Th
e EV
A N
BL
Expe
rienc
e
Lori
Cro
cker
EVA
Offi
ceN
ASA
Joh
nson
Spa
ce C
ente
rFe
brua
ry 7
, 200
7
https://ntrs.nasa.gov/search.jsp?R=20070003721 2020-08-04T15:13:21+00:00Z
2Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
EVA
Bas
ics
•W
hat i
s Ex
trav
ehic
ular
Act
ivity
(EVA
)?–
Com
mon
ly k
now
n by
the
publ
ic a
s sp
acew
alks
•U
S E
VA’s
are
per
form
ed in
the
Extra
vehi
cula
r Act
ivity
Mob
ility
Uni
t (E
MU
)•
Wha
t is
the
EMU
?–
An
inde
pend
ent a
nthr
opom
orph
ic s
yste
m th
at p
rovi
des
envi
ronm
enta
l pro
tect
ion,
m
obilit
y, li
fe s
uppo
rt an
d co
mm
unic
atio
n eq
uipm
ent n
eces
sary
fora
cre
wm
embe
r to
perfo
rm a
US
EV
A
3Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
EVA
Bas
ics
•W
hat i
s th
e N
BL?
–N
eutra
l Buo
yanc
y La
bora
tory
•N
eutra
l buo
yanc
y de
scrib
es
som
ethi
ng th
at h
as a
n eq
ual
tend
ency
to fl
oat a
s it
does
sin
k
–Si
mul
ates
mic
rogr
avity
en
viro
nmen
t
•Al
low
s cr
ewm
embe
rs to
wor
k w
ith to
ols
in a
sim
ulat
ion
of E
VA
•A
sig
nific
ant p
ortio
n of
EV
A
train
ing
is a
ccom
plis
hed
in th
e N
BL –A
n N
BL
run
(and
som
etim
es
two)
occ
urs
alm
ost e
very
da
y
4Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
EVA
Bas
ics
•W
hat i
s th
e N
BL
EMU
lab?
–La
b re
pairs
, ass
embl
es, a
nd te
sts
all
the
EM
Us
that
are
use
d in
NB
L ru
ns, a
nd o
ther
type
s of
trai
ning
ev
ents
–H
igh
volu
me
wor
k at
mos
pher
e pr
ovid
ing
3-4
EM
Us
per d
ay
–La
b pe
rson
nel h
elp
astro
naut
s do
n an
d do
ff th
e su
it fo
r the
ir N
BL
run
–P
erso
nnel
mon
itor t
he N
BL
runs
and
de
al w
ith a
ny re
al-ti
me
EM
U is
sues
th
at a
rise
5Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
EVA
Bas
ics
•W
hat i
s th
e EV
A O
ffice
?–
The
EVA
Offi
ce in
tegr
ates
NAS
A’s
EVA
asse
ts
–E
VA
spa
ce s
uit d
evel
opm
ent/s
usta
inin
g en
gine
erin
g
–E
VA
tool
s an
d cr
ew a
ids
deve
lopm
ent /
sust
aini
ng e
ngin
eerin
g
–Fl
ight
/ tra
inin
g ha
rdw
are
proc
essi
ng
–M
issi
on in
tegr
atio
n
–C
rew
trai
ning
–As
suc
h, o
wne
rs o
f the
NB
L E
MU
lab
cont
ract
•W
hy d
o yo
u ca
re a
bout
EVA
, EM
Us,
or t
he N
BL?
–W
e ha
ve le
arne
d so
me
valu
able
less
ons,
due
to is
sues
enc
ount
ered
in th
e N
BL
EM
U
lab,
on
how
to w
ork
as a
NA
SA
/con
tract
or te
am to
reso
lve
issu
es in
the
oper
atio
nal
phas
e of
a p
roje
ct
•Tu
rnin
g ar
ound
a s
trugg
ling
orga
niza
tion
•Im
porta
nce
of e
mpl
oyee
mor
ale
•C
ritic
ality
of l
iste
ning
to a
nd c
omm
unic
atin
g w
ith w
orki
ng tr
oops
6Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Bac
kgro
und
•H
isto
ry–
The
NB
L E
MU
lab
has
been
in p
lace
sin
ce 2
001,
and
the
sam
e w
ork
had
been
ac
com
plis
hed
prev
ious
ly in
oth
er lo
catio
ns (b
y th
e sa
me
empl
oyee
s)
–W
e be
gan
havi
ng is
sues
with
the
qual
ity o
f har
dwar
e th
at w
as b
eing
pro
duce
d by
the
NB
L E
MU
lab
(hen
cefo
rth c
alle
d th
e “s
uit l
ab”)
•H
ardw
are
prob
lem
s w
ere
bein
g en
coun
tere
d w
hile
ast
rona
uts
wer
e do
nnin
g th
eir
suits
for a
n N
BL
train
ing
run,
so
the
issu
es w
ere
high
ly v
isib
le
–C
usto
mer
s ex
tern
al to
the
suit
lab
bega
n to
lose
con
fiden
ce in
thei
r pro
duct
s
–Fo
llow
ing
a se
ries
of h
ighl
y vi
sibl
e is
sues
, NAS
A el
ecte
d to
hav
e a
tem
pora
ry s
afet
y st
and-
dow
n at
the
NB
L
•N
AS
A a
nd o
ur c
ontra
ctor
impl
emen
ted
corr
ectiv
e ac
tions
at t
he s
uit l
ab
–In
crea
sed
deta
il in
pro
cedu
res
–R
etra
inin
g
–M
ore
surv
eilla
nce
(NAS
A Q
ualit
y, C
ontra
ctor
Qua
lity,
sui
t tec
hnic
ians
from
ot
her c
ontra
ctor
s)
•C
orre
ctiv
e ac
tion
inpu
t lar
gely
cam
e fro
m s
ourc
es e
xter
nal t
o th
e su
it la
b, n
ot th
e su
it la
b em
ploy
ees
them
selv
es
7Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Bac
kgro
und
•R
esul
ts–
Issu
es c
ontin
ued
–In
itial
ly, p
rodu
ctio
n sl
owed
dow
n S
IGN
IFIC
AN
TLY
due
to a
dditi
onal
pap
erw
ork
•P
rodu
ctio
n la
ter i
mpr
oved
, but
not
to th
e pr
evio
us le
vel,
and
not w
ithou
t co
ntin
ued
high
-pro
file
issu
es
–M
oral
e in
the
suit
lab
plum
met
ed
–I w
as s
ent a
s a
full-
time
NA
SA
repr
esen
tativ
e to
hel
p de
term
ine
wha
t was
nee
ded
to
reso
lve
the
cont
inui
ng is
sues
•Th
en w
hat?
–C
ontra
ctor
reor
gani
zed
•D
edic
ated
ope
ratio
ns m
anag
er a
ssig
ned
to in
tegr
ate
acro
ss th
e or
gani
zatio
n an
d w
ork
with
ext
erna
l cus
tom
ers
–W
e w
orke
d A
S A
TE
AM
to a
ddre
ss th
e is
sues
8Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Less
ons
Lear
ned
•Tu
rnin
g a
stru
gglin
g or
gani
zatio
n ar
ound
as
a N
ASA
/con
trac
tor t
eam
–To
und
erst
and
wha
t nee
ds to
be
fixed
, you
hav
e to
und
erst
and
wha
t is
wro
ng!
•R
esis
t the
urg
e to
ass
ume
you
know
wha
t the
issu
es a
re, o
r to
rely
on
wha
t so
meo
ne e
lse
tells
you
•B
e a
truly
neu
tral o
bser
ver
•R
eque
st fe
edba
ck fr
om A
LL le
vels
of t
he o
rgan
izat
ion
on w
hat p
robl
ems
need
to
be fi
xed
to re
solv
e th
e or
gani
zatio
nal i
ssue
s
•Y
ou w
ill qu
ickl
y se
e th
at e
ven
the
mos
t spe
cific
issu
e m
entio
ned
falls
into
a
broa
d, o
vera
ll ca
tego
ry
–Fe
edba
ck in
the
case
of t
he N
BL
suit
lab
was
cat
egor
ized
into
mor
ale,
in
vent
ory,
wor
k flo
w, e
xter
nal i
nter
face
s, m
anpo
wer
, and
com
mun
icat
ion
–th
ere
wer
e no
issu
es, h
owev
er s
mal
l or s
peci
fic, t
hat c
ould
not
be
boile
d do
wn
into
one
of t
hese
are
as
–H
elp
orga
niza
tion
man
agem
ent u
nder
stan
d yo
ur e
valu
atio
n of
the
maj
or c
ateg
orie
s of
is
sues
that
nee
d to
be
addr
esse
d
•Le
t org
aniz
atio
n m
anag
emen
t com
e up
with
the
fixes
whe
neve
r pos
sibl
e
•H
elp
with
spe
cific
par
ts o
f the
fix
whe
re a
ppro
pria
te (r
esou
rces
, NAS
A p
olic
y,
etc.
)
–A
dver
tise
the
succ
esse
s of
the
orga
niza
tion
(Ear
ly!
Ofte
n! A
t the
end
!)
9Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Less
ons
Lear
ned
•Im
port
ance
of e
mpl
oyee
mor
ale
–It
quic
kly
beca
me
clea
r tha
t em
ploy
ee m
oral
e in
the
suit
lab
was
dang
erou
sly
low
•N
o on
e w
ante
d to
be
ther
e an
ymor
e•
Ever
yone
was
afra
id o
f bei
ng s
hut d
own
agai
n•
They
felt
like
the
left
out s
tep-
child
ren
of th
e fa
cilit
y (re
sour
ces,
floo
r spa
ce, e
tc.)
•B
ecau
se th
e N
BL
suit
lab
was
vie
wed
as
a “tr
aini
ng g
roun
d” fo
r flig
ht w
ork,
pr
omot
ions
to h
ighe
r lev
els
wer
e ra
re–
Mor
ale
was
influ
enci
ng th
e ab
ility
for l
ab p
erso
nnel
to c
once
ntra
te–
Mor
ale
was
cau
sing
a g
reat
dea
l of a
path
y am
ong
empl
oyee
s–
Impr
ovem
ents
cam
e qu
ickl
y w
hen
NA
SA
and
con
tract
or m
anag
emen
t spe
nt ti
me
tryin
g to
hel
p–
Con
tract
or m
anag
emen
t re-
eval
uate
d th
e sk
ill m
ix re
quire
d in
the
lab,
and
pro
vide
d ad
ditio
nal h
ighe
r lev
el p
ositi
ons
(and
pro
mot
ions
!)
A p
lan
for m
aint
aini
ng m
oral
e w
hen
the
oper
atio
nal p
hase
is re
ache
d sh
ould
be
cons
ider
ed in
ear
lier p
roje
ct p
hase
s.
Con
stan
tly e
valu
ate
empl
oyee
mor
ale
whe
n yo
u ar
e in
the
oper
atio
nal p
hase
of a
pr
ojec
t. It
is le
ss e
xpen
sive
and
dis
rupt
ive
to m
aint
ain
mor
ale
than
it is
to “
fix”
it, a
nd to
fix
the
resu
lting
issu
es!
10Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Less
ons
Lear
ned
•C
ritic
ality
of l
iste
ning
to a
nd c
omm
unic
atin
g w
ith th
e w
orki
ng tr
oops
–B
ecau
se th
e w
orki
ng le
vel p
erso
nnel
had
not
bee
n pa
rt of
the
solu
tion,
they
had
not
bo
ught
in to
cha
nges
in o
pera
tion
resu
lting
from
the
shut
-dow
n–
Ther
e w
as th
e fe
elin
g th
at b
ecau
se n
one
of th
eir s
ugge
stio
ns a
ppea
red
to g
et
inst
itute
d, th
at n
o on
e ca
red
wha
t the
y th
ough
t•
Bec
ause
ther
e w
as n
o fe
edba
ck o
n th
e id
eas,
they
thou
ght t
hey
wer
e be
ing
igno
red,
whe
n in
fact
the
idea
s m
ay h
ave
been
con
side
red
or e
ven
impl
emen
ted
–In
corre
ct in
form
atio
n w
as b
eing
pro
paga
ted
thro
ugho
ut th
e or
gani
zatio
n an
d ta
ken
as
fact
bec
ause
of t
he la
ck o
f inf
orm
atio
n flo
w–
Visi
bilit
y of
NA
SA
and
con
tract
or m
anag
emen
t per
sonn
el w
ith a
n ob
viou
s in
tere
st in
bo
th li
sten
ing
and
prov
idin
g in
form
atio
n op
ened
up
the
lines
of c
omm
unic
atio
n ag
ain
If yo
u do
n’t c
omm
unic
ate
with
all
leve
ls o
f you
r pro
ject
team
regu
larly
, som
eone
el
se w
ill!
And
you
may
not
like
the
mes
sage
s th
ey c
omm
unic
ate…
List
enin
g to
the
idea
s of
you
r wor
king
troo
ps g
oes
a lo
ng w
ay to
war
d th
eir j
ob
satis
fact
ion,
and
ulti
mat
ely
the
orga
niza
tions
’ mor
ale.
11Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Less
ons
Lear
ned
•Te
amw
ork
betw
een
NA
SA a
nd o
ur C
ontr
acto
rs–
Bec
ause
of a
war
d fe
e im
plic
atio
ns, t
here
is o
ften
som
e he
sita
tion
in le
tting
go
vern
men
t per
sonn
el g
et c
lose
eno
ugh
to u
nder
stan
d un
derly
ing
orga
niza
tiona
l is
sues
•Id
eas
for N
AS
A e
mpl
oyee
s
–M
ake
it pe
rson
al –
“I ne
ed y
ou to
hel
p m
e fix
this
issu
e”
–M
ake
it cl
ear t
hat i
f the
con
tract
or fa
ils, N
AS
A fa
ils
»N
o on
e w
ants
to le
arn
abou
t iss
ues
for t
he s
ake
of a
war
d fe
e co
nsid
erat
ions
, the
y w
ant t
o ge
t the
issu
es fi
xed!
–M
ake
cont
ract
or m
anag
emen
t aw
are
you
wan
t to
unde
rsta
nd th
e is
sue
and
help
fix
it, b
ut y
ou d
o no
t wan
t to
“take
ove
r” (r
espe
ct th
eir r
ight
s as
man
ager
s of
the
orga
niza
tion,
eve
n th
ough
you
hav
e re
spon
sibi
litie
s to
the
gove
rnm
ent)
–H
elp
get t
he re
sour
ces
they
may
nee
d to
fix
the
issu
e (it
will
be m
ore
sella
ble
if th
e go
vern
men
t and
con
tract
or a
re in
lock
ste
p on
the
addi
tiona
l res
ourc
es
need
ed)
–M
ake
sure
con
tract
or m
anag
emen
t agr
ees,
or a
t lea
st u
nder
stan
ds y
our
pers
pect
ive,
on
the
thin
gs th
at n
eed
to b
e fix
ed
12Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Less
ons
Lear
ned
•Te
amw
ork
betw
een
NA
SA a
nd o
ur C
ontr
acto
rs (c
ontin
ued)
•Id
eas
for C
ontra
ctor
man
agem
ent
–B
e op
en a
nd h
ones
t with
NA
SA
on
issu
es y
ou’v
e id
entif
ied
and
how
you
wan
t to
fix
them
–Al
low
NA
SA
to s
ee th
e is
sues
firs
t han
d w
ithou
t atte
mpt
ing
to p
ut y
our b
est
foot
forw
ard
Ever
yone
wan
ts th
e sa
me
thin
g, a
nd th
at is
to fi
x th
e is
sue,
so
find
a w
ay to
tr
ust e
ach
othe
r and
wor
k to
geth
er!
Fixi
ng th
e is
sue
will
hav
e a
muc
h gr
eate
r im
pact
on
awar
d fe
e (p
ositi
vely
) th
an N
ASA
’s a
war
enes
s of
the
issu
es w
ould
hav
e ne
gativ
ely.
13Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Succ
ess
Stor
y!
•So
wha
t hap
pene
d to
the
NB
L su
it la
b?–
Line
s of
com
mun
icat
ion
betw
een
man
agem
ent a
nd w
orki
ng tr
oops
reop
ened
–P
hilo
soph
y ch
ange
s w
ere
impl
emen
ted
–M
oral
e im
prov
ed
–O
pen
com
mun
icat
ion
betw
een
NA
SA
and
con
tract
or o
ccur
red
–Su
cces
s!
–C
ontin
ued
team
wor
k to
this
day
!•
The
met
rics
spea
k fo
r the
mse
lves
14Lo
ri C
rock
er
2/7/
07
Ext
rave
hicu
lar
Act
ivity
Off
ice
Succ
ess!
24
3637
5152
59
5255
5959
59
47
61
53
46
5959
71
59
71
55
60
7070
2
0
3
00
11
11
00
0
11
2
3
1
00
00
00
001020304050607080
OC
T04
NO
V04
DE
C04
JAN
05F
EB
05M
AR
05A
PR
05M
AY
05JU
N05
JUL
05A
UG
05S
EP
05O
CT
05N
OV
05D
EC
05JA
N06
FE
B06
MA
R06
AP
R06
MA
Y06
JUN
06JU
L06
AU
G06
SE
P06
FY
06
Number of suits processed
012345
Number of suit anomolies
Num
ber
of s
uits
pro
cess
ed fo
r m
onth
Num
ber
of s
uit a
nom
olie
s fo
r m
onth