effective problem solving

and decision making Copyright© 2016 | Boom San Agustin | LEAD Career Mover

my name is boom

i run this company

i co-own this company

and this company

but today…

i represent this company

i host this t.v. show

i wrote this book

and…

i will be your facilitator

for this course

let’s, now, review the house rules

house

rules

having fun

asking questions

using your workbook

leaving the room

using mobile phones and

other devices

tell me your expectations

here’s a course roadmap…

understanding problem

solving

step 2: recognize and

research

step 3: decide

(decision making module)

step 1: observe

step 4: execute

step 5: review

icebreaker

once upon

a time in

the desert

now, on to our course…

effective problem solving

and decision making Copyright© 2016 | Boom San Agustin | LEAD Career Mover

understanding problem solving

activity

emotional

quotient

test

where do our emotions come from

neo-mamalian

paleo-mamalian

reptilian fear; self-

preservation; fight

or flight

emotions

rational thought

the triune brain thinking process

here’s a metaphor we can use…

an elephant

and his rider

remember…

we can’t stop people

from feeling

but, we can change

the way they feel

so…

to manage emotions

work on the possibilities

but emotions aren’t the only

things we have to consider

activity

challenge of

the triangles

our paradigms can keep us

from solving problems

to explain let’s bring back that elephant

why can’t

the elephant

break free

activity

positives and

negatives

but…

paradigms can actually be managed

managing our paradigms

activity

step up

for us to succeed, we need to GROW

establish goals

G

identify resources

R

explore options

O

develop will

W

now, let’s talk about goals and objectives

what’s the difference between

a goal and an objective

activity

spot the

goal/s

a goal is…

but what are objectives

an objective is…

terminal and enabling objectives

move to the 1st step

advance to the 2nd step

climb to the 3rd step

reach the top

activity

spot the

objectives

our objectives have to be SMART

specific

measurable

aligned

realistic & reaching

time-bound

activity

smart or not

now, let’s discuss the problem-solving cycle

the problem solving cycle

observe

recognize

decide execute

review

o.r.d.e.r.

observe

O

R

D

E

R

how we process information

activity

abstract

art

intuitive processing…

sensory processing…

activity

observation

test

six tips to proper observation

relax and meditate

clear your mind of mental models

be clear on your objectives

question everything

expect anything

judge nothing

recognize and research

O

R

D

E

R

activity

trick

questions

what methods can we use to analyze problems

the cause and effect analysis

the cause and effect analysis

big problem

cause

root cause

cause

cause

root cause

root cause

cause

root cause

cause

cause

root cause

the most common cause and effect method is…

the fishbone method

we can also use…

business process

re-engineering

What is being done?

•Why is it necessary?

•What else could be done?

•What else should be done?

Where is it being done?

•Why there?

•Where else could it be done?

•Where else should it be done?

When will it be done?

•Why then?

•When else could it be done?

•When else should it be done?

business process

re-engineering

Who is doing it?

•Why him/her/them?

•Who else could do it?

•Who else should do it?

How is it being done?

•Why this way?

•How else could it be done?

•How else should it be done?

let’s discuss research

activity

mystery

of the

black island

treasure

here are some tips when researching…

when doing your research…

have a schedule

start

don’t rely heavily on the internet

prepare your research questions

deal with one issue at a time

when doing your research…

have a system

know your resources

ask for help

carry an idea notebook

continuously update your research

activity

unbound

it’s all about putting

common sense and

creativity together

common sense creativity

experience

left brain

convergent

probability

objective

the answer

verbal

this will happen

reasoning

yes... but...

imagination

right brain

divergent

possibility

subjective

an answer

visual

see what happens

novelty

yes... and...

to understand their relationship

we need to be four different people

an explorer

an artist

a judge

a warrior

activity

the rat and

the maze

generating potential solutions

open discussion

brainstorming

nominal group process

task groups

modelling agreements

seeking outside experts

decide

O

R

D

E

R

activity

are you really

wearing that

thinkers will…

feelers will…

activity

marital dispute

extraverted thinking (Te)

introverted thinking (Ti)

activity

law breaker

extraverted feeling (Fe)

introverted feeling (Fi)

there are other factors

that drive decision-making

activity

the control test

locus of control

external locus

- nothing is in

my control

internal locus

- everything is in

my control

0 100

control indicators…

it’s time to make decisions

activity

lifeboat

priorities

how do we approach decision-making

convergent or focused energy

divergent or unfocused energy

open ended

variable

switchable

closed down

how do our values affect

the way we make decisions

two types of values

instrumental

values a personal

conviction about desired modes of

conduct or ways of

behaving

terminal

values a personal conviction about life-long goals

two types of values

instrumental values terminal values

ambitious

broad-minded

cheerful

courageous

forgiving

honest

imaginative

logical

responsible

a comfortable life

a sense of pride

equality

freedom

education

social recognition

true friendship

salvation

happiness

activity

write down

your values

let’s develop decision-making criteria

know the company's core values

understand the impact on the

objective

identify the effect on

people

use a question format

give appropriate weight

to each criterion

devise a scoring system

we should…

sample decision-making criteria

Criteria Weight Score

(1 to 10) Grade

Will it cut cost? 30% 8 2.40

Will it motivate people to be more productive? 40% 3 1.20

Will my boss like it? 10% 6 0.60

Will it be easy to implement? 20% 6 1.20

TOTALS 100% 5.40

IDEA: Raising A/C thermostat to 28 degrees to save on electricity

If this score is lower than your determined “passing score”, then don’t implement.

activity

developing

criteria

how do we validate your decisions

it’s all about people

brainstorm internally

not ask family and friends

choose who you will interview

make it informal

review and decide

we should…

but now, you have to sell your decision

activity

famous people

menial jobs

execute

O

R

D

E

R

let’s try something…

here is an output

13

how did i get this

13

now, try this

(6x2)+1=

what was the difference

manage the input and

the output will follow

activity

zombie

outbreak

circle of

influence

things you can

control or

influence

proactive thinking

circle of

influence

things that are

out of your

control or

influence

circle of concern

proactive thinking

circle of

influence often we allow

ourselves to

be controlled by

the situation

circle of concern

proactive thinking

circle of

influence

circle of concern

when we should

be controlling

the situation

proactive thinking

activity

blind builders

so, what happened

blind builders analysis

20

orient plan build success

orient plan build oh no

this is what we think will happen

this is what actually happens

why did that happen

what should we do

two step execution method

prototype

refine

time to develop your execution plan

the priority matrix

3 2 1

4 3 2

5 4 3

effort

imp

ac

t lo

w

hig

h

high low

# Activity Dates Resources People Approval

developing your execution plan

activity

silent

broken tiles

determine which tasks to delegate

define the task clearly in your own mind

select the right person for the job

explain the task thoroughly and

clearly

monitor progress and provide support

follow up and make sure the

task has been successfully

completed

executing your plan…

review

O

R

D

E

R

was the objective accomplished? why or

why not?

how fast was it accomplished?

how efficiently was it accomplished?

will it be durable?

could it have been done better?

creating evaluation criteria

evaluating your execution

Criteria Unit of

Measurement Grade

(1 – 10)

activity

evaluate

this

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