Effective Listening 1. Listening Facts

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<p>Communication</p> <p>Effective Listening1. Listening Facts2. The Listening Process3. Bad Listening Habits4. Barriers to Effective Listening 5. Hearing vs. Listening6. Types of Listening7. Guidelines to Effective Listening</p> <p>Listening FactsMost people spend at least ___% of communication time listeningMost people listen to and understand only about a fourth of what is being communicated</p> <p>Listening Facts (cont.)85% of individuals rate themselves as average or worse listenersListening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequentlyWe ________ more rapidly than one can speak</p> <p>Five-Step Process of Listening________ __________ ____________ </p> <p>Five-Step Process of Listening</p> <p>Evaluating ____________ You separatefact fromopinion andevaluate thequality ofevidenceYou reactonce youveevaluated the message</p> <p>Bad Listening Habits</p> <p>Tunes out dry subjectsTunes out if delivery is poorEnters into argumentListening for only the factsSometimes you need to listen to what people are _____________.</p> <p>Bad Listening Habits</p> <p>Takes extensive notesFakes attentionEasily distractedResists difficult materialReacts to emotional words_______________</p> <p>Barriers to Effective ListeningMainstream of Thought__________Self-__________Selective_________</p> <p>Listening is more than Hearing</p> <p>Listening is _______; hearing is passiveListening is _______; hearing is naturalListening is intermittent; hearing is continuous</p> <p>vs</p> <p>Listening implies a choice.You must choose to participate in the process of listening.</p> <p>Types of ListeningContent listeningCritical listeningEmpathic listening</p> <p>Listening occurs at different levels for different situations!</p> <p>Levels of ListeningCasual or Marginal</p> <p>Levels of ListeningCasual or MarginalAttentive</p> <p>Levels of ListeningCasual or MarginalAttentiveActive</p> <p>Active Listening BehaviorsParaphraseMirrorStateAskOffer</p> <p>Guidelines for Effective ListeningControl the Environment</p> <p>Controlling the Environment: Fight Distractions Close doorsTurn off radios, TVs, CD players, etc.Move closer to the speakerAnticipate what will be said and summarize what has been said5. Dont interrupt6. Hold your rebuttal</p> <p>Controlling the Environment: Establishing a Climatefor Effective Communication </p> <p>Establishing a Climatefor Effective CommunicationEvaluationControlStrategyNeutralitySuperiorityCertaintyProblem OrientationSpontaneityDescriptionEmpathyEqualityProvisionalism</p> <p>Guidelines for Effective ListeningControl the EnvironmentBe Alert</p> <p>Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally Prepared</p> <p>Psychological Barriers______Feelings About the Subject MatterSubject Matter_______Feelings AboutEach Other</p> <p>A Shared Semantic CodeMy Semantic CodeYour Semantic Code</p> <p>Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally Prepared</p> <p>Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally PreparedJudge content, not delivery</p> <p>Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally PreparedJudge content, not deliveryProvide feedback</p> <p>What Do Good Listeners Do? They Listen Actively by:Listening for concepts, key ideas, factsBeing able to distinguish between evidence and argument, idea and example, fact and principle</p> <p>What Do Good Listeners Do? They Listen Actively by:Analyzing key pointsLooking for unspoken messagesKeeping an open mindAsking questions that clarifyReserving judgmentTaking meaningful notes</p> <p>Nonverbal CommunicationFacial expressions___________________Vocal characteristicsPersonal appearance____________________Use of time and space</p> <p>Improving NonverbalCommunication SkillsBe Aware</p>