1. 1. Effective LeadersPractice EmpathyJoel H HeadHeadwinds LLC1
2. 2. If I could choose just one emotion toimprove employee engagement, whichone should I choose?2In search of the Silver Bullet
3. 3. EmpathyEmpathy is the art of stepping imaginativelyinto the shoes of another person,understanding their feelings andperspectives, and using that understanding toguide your actions.~ Roman Krznaric3
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6. 6. Mirror Neurons6
7. 7. It is surprising how many persons go through life withoutever recognizing their own feelings toward other people arelargely determined by their feelings toward themselves, andif youre not comfortable within yourself, you cant becomfortable with others.7Sydney J. Harris
8. 8. Obstacles to Being Empathic8 Prejudice Authority Distance Denial
9. 9. Prejudice9
10. 10. Authority10
11. 11. Distance11
12. 12. Denial12
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14. 14. Two Forms of Relationship14I-It VS. I-Thou
15. 15. Mindfulness15
16. 16. Six Habits of Empathic People1. Switch on your empathic brain.2. Make the imaginative leap3. Seek experiential adventures.4. Practice the craft of conversation.5. Travel in your armchair.6. Inspire a revolution.16
17. 17. Triggering Your Muse17 Pair up with someone. Rekindle your childhood curiosity. Listen for the feelings behind each statement. Take turns discussing (5 minutes each):What has been the mostsurprising and stimulatingconversation you have ever hadwith a stranger?
18. 18. What do people want most?To be listened to, and to beheard, in the briefest periodof time, with the greatestaccuracy, and in a mannerthat generates mutualrespect and trust.18
19. 19. Thank You.19