effective leadership communication · 2020-01-02 · effective leadership communication kimberly...
TRANSCRIPT
Effective Leadership Communication
Kimberly Pace Professor for the Practice of Management
Owen Graduate School of Management Vanderbilt University
CEO, Executive AURA www.executiveaura.com
Communication Model
Sender Encoding
Feedback
Source: Wilbur Schramm
Sender’s frame of reference Receiver’s frame of reference
Shared frames of reference
Message Receiver Decoding