Effective Human Resource Documentation& Standard Operating Procedures

12th & 13th August 2015 @ Furama Bukit Bintang Hotel, Kuala Lumpur

Does the planning and drafting of Human Resource Letters, Forms, Templates and Standard OperatingProcedures (SOP) take up an inordinate amount of your time?

Do you cringe each time your subordinates go on long leave or resign?

Having standard Human Resource Documentation and Standard Operating Procedures will clear all yourworries and disruption to your work flow.

This course is designed to provide useful tips to participants to effectively design or revise your Human ResourceDocuments, templates and Standard procedures to suit the needs of your respective organizations. Discoverand avoid the elements that will turn your documents and practices into liabilities.

Course Objectives

� Identify and understand the proper use of language, words andterminology in drafting HR Documentation and Standard OperatingProcedures.

� Ensure your HR Documents and SOP are in line with the EmploymentAct and relevant legislation.

� Ensure your HR Documents and SOP convey your managementcommunications.

� Ensure your HR Documents and SOP are persuasive and convincing,but assertive when necessary.

� Ensure your Forms, Templates and SOP are concise anduncomplicated.

� Ensure your Forms and SOP support your HR policies & procedures,and the Organisation’s vision, mission and core values.

� Safeguard the interest of your organisation by avoiding vague andunclear meanings, which would result in legal disputes.

Key Benefits of Attending

Attend this workshop to eliminate the long hours wasted and yourworries of miscommunication. This course is designed to provide usefultips to participants to develop critical writing skills for drafting of HRLetters, Forms & Template and Standard Operating Procedures. Tobecome competent in the design, formulation and structure of HRdocuments and SOP. To understand and recognize the salient andsensitive points to be observed.

Our experienced course leader will share her ideas and hands-onexperience to help you develop a set of practical and effectiveHuman Resource Documentation and Standard OperatingProcedures that communicates your practices and philosophies to allyour employees, to add protection against claims and complaints tothe Labour Department, but flexible enough to allow you to effectivelymanage your business.

Who should attend?

Human Resource Practitioner, HumanResources Managers / Executives /Supervisors, Office Managers,Administration Managers, Administrators,General Affairs Managers / Executives /Officers, Personal Assistants andConfidential Secretaries.

Methodology

Interactive lectures, Group Discussion,Team Experiential Learning and CaseStudies.

Time, Date & Venue

12th & 13th August 2015Wednesday & Thursday

9.00 am to 5.00 pm

Furama Bukit Bintang Hotel, Kuala Lumpur

Course Fee

RM1,350 per person

Course fee includes 2 tea breaks (morningand afternoon), a lunch, course materialand certificate of attendance.

Early Bird and Group DiscountRegister and pay up at least 2 weeksbefore the event and enjoy a discountedfee of RM1250.00. Group of 3 or moreparticipants from the same company willenjoy a 10% discount on the applicablefee.

RHINEWOOD EVENTS SDN BHD (822453-V)Lot 136, 1st Floor, Wisma MPL, Jalan Raja Chulan, 50200 Kuala Lumpur

Tel: 03-2078 3309 Fax: 03-4041 3309 Email: training@rhinewoodevents.biz Http: www.rhinewoddevents.biz

Effective Human Resource Documentation & Standard Operating Procedures

Course Outline

Day One

1. Introduction2. Pros and Cons of standard HR Documents and Operating Procedures.3. Human Resource Documentation and Templates

- Appointment Documents i.e.� Designing effective Application Form to avoid ‘horror hired’� Formulating Appointment Letter to include legal elements of ‘invitation’,

‘offer’ ‘consideration’ & ‘acceptance’� Terms & Conditions to be included as per Employment Act requirement

- Employment Documents (i.e. Probation & Confirmation Letters, Letter ofTransfer, Promotion Letter, Performance Appraisal Form, etc).� Safety clauses� Automatic Confirmation valid?� Bona’ Fides or Mala’ Fides transfer� Refusal of transfer

- Disciplinary Documents (i.e. Show Cause Letter, Warning Letter, ChargeSheet, Notice of DI, etc).� Purpose of Disciplinary� Faulty Charge Sheet that lose the case

- Termination Letters (i.e. Termination upon DI, Acceptance of normaltermination, Termination upon retirement and Employment after retirement,Minimum retirement age, etc).

- Appropriate Leave Form, Claim Form, Counseling Form, Exit Interview Form,Resignation Checklist, etc.

- Customised your Training Needs Analysis to your Organisation’s objectivesand direction.

- Customised your Appraisal Form using KPI/KRA system to be in alignment withyour organisation’s vision, mission and core values.

Day Two

1. Standard Operating Procedures

� Employment and Termination Practices- Recruitment and Selection- Induction and Orientation- Promotion and Upgrading- Resignation

� Compensation and Benefits Practices- Annual Leave- Sick Leave and Hospitalisation- Medical Benefits and Prolong Illness- Compassionate Leave- Examination Leave- Shift Allowance- Attendance Incentive- Car Loan Subsidy- Long Service Award

� Learning and Development Practices- Training Bond- Training Allowance- Education Assistance

� Code of Conduct Practices- Whistle Blower Policy- Drug and Alcohol Abuse- Email and Internet

� Disciplinary and Grievances Practices- Grievances Procedures- Disciplinary Procedures- Sexual Harassment- Domestic Inquiry

2. Case studies, team experiential learning, reflective group discussion, question &answer.

Facilitator’s Profile

Serene Yap, a Human ResourceTrainer/Consultant and a certifiedMaster Class Trainer has beenenthusiastically involved in allaspects of human capitaldevelopment and management for17 years. Her corporate experiencesin multinational, local conglomerateand small to medium size companiesinclude the whole spectrum ofHuman Resource Management andDevelopment; Employees andIndustrial Relations, Design, develop& implementation of HR Policies andEmployees Handbook; PerformanceManagement System; TalentDevelopment; Compensation andBenefits and Coaching of HRPersonnel.

Serene holds an MBA (Distinction) inGeneral Management and is also acertified NLP Practitioner by ISNS.

Her industry exposure includesproperty development andmanagement, hospitality, medical,food manufacturing, oil and gas,construction sector and consultancyservices. During her professionalcareer and as a trainer, manyemployees have attained greatpersonal successes in their careersthrough her guidance, mentoringand coaching. In a similar manner,Serene envisioned to translate herKSA to develop the competenciesand performance level of youremployees.

Her hands-on experience in thecorporate world has enabled her toimpart her knowledge based notonly on theory but also based on herown vast working experiences whichensure that your employees are ableto relate better and able to applythe knowledge and skills to theirwork, immediately and effectively.

List of companies benefited arePetronas, Shell Shared ServiceCentre, Bank Islam, IJN, Smidec,Acetyls Sdn Bhd, Kraft Malaysia SB,Berjaya Redang Beach Resort,Puspakom Sdn Bhd, Oriental CapitalAssurance Bhd, Takaful Ikhlas, LumutPort, Sabah Ports, Suria CapitalHoldings Bhd, Columbia AsiaMedical Center, Sabah MedicalCentre, WCT Construction,Karambunai Resorts, Borneo Divers &Sea Sports and LVMH Fashion (S) PteLtd., etc.

Billing Details

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Participant(s)’ Details

Participant 1 (Full name as per IC)

Designation Mobile no.

Email

q I wish to receive updates on future training programs / events organized by Executive Trainingand its affiliates

Participant 2 (Full name as per IC)

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Email

q I wish to receive updates on future training programs / events organized by Executive Trainingand its affiliates

Participant 3 (Full name as per IC)

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Email

q I wish to receive updates on future training programs / events organized by Executive Trainingand its affiliates

Method of Payment

Amount: RMCheque No:

[ ] By courier / post[ ] By hand during the event[ ] By banking transaction

Note:Admittance will only be permitted upon receipt of fullpayment / letter of undertaking / local order (forgovernment department)

[ ] HRDF – SBL claimable

Fee is payable to Rhinewood Events Sdn BhdBank Account no. Maybank - 514141634247 CIMB - 1406-0529157-051

TERMS & CONDITIONS

1. Closing Date - 1 week before commencement of seminar, orwhen maximum capacity of seminar class is reached,whichever is earlier

2. Confirmation - You will receive an invoice indicating course fee,seminar date and hotel information. Please check it for accuracy.

3. Cancellation / Transfer / Refund: Written cancellations/transfer notice received:

- 7 working days before the event, full refund ofregistration fee will be made.

- Less than 7 working days before the event are subjectto administrative fee of 25% of the full registration fee.

You may substitute an alternate participant(s) or transfer toanother event with 7 working days’ notice. Any difference infees will be charged accordingly.

4. Confirmed registrant who failed to attend on the day of eventand did not cancel his registration in writing is liable for theentire fee.

5. In the event of cancellation by Rhinewood Events, all fees willbe refunded in full, or the participant may reschedule to thenext available seminar. Should cancellation become necessary,Rhinewood Events will attempt to contact all registrantsverbally or in writing.

DisclaimerRhinewood Events reserves the right to change the speaker, dateand to cancel the programme should circumstances beyond thecompany control arise. Rhinewood Events also reserves the rightto make alternative arrangements without prior notice should itbe necessary to do so.

Upon signing the registration form, you are deemed to have readand accepted the terms and conditions.

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MEffective Human Resource Documentation & Standard Operating Procedures -12th & 13th August 2015, Furama Bukit Bintang Hotel, Kuala Lumpur

Registration / Enquiry

Contact person: Ms SandraTel: 03-2078 3309Fax: 03-4041 3309Email: training@rhinewoodevents.biz

RHINEWOOD EVENTS SDN. BHD.- 822453-V -

Lot 136, 1st Floor, Wisma MPL, Jalan Raja Chulan, 50200 Kuala Lumpur

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