EFFECTIVE COMMUNICATION

SU-SWAGATAM

BY:- JC.JAGDISH HABLANIBY:- JC.JAGDISH HABLANI

(PRIME-INTERNATIONAL TRAINER)

CHALLENGE TO UNDERSTAND IN AUDIENCE :

THE MIND

THE BACKGROUND

THINKING PROCESS

Perception.

The success of your marriage,job,and relationship

with others depends a great deal on your ability to

communicate

What is communication……???

“Giving or exchanging of information,signals,or

messages by talk,gesture,or writing.”

Possible messages….What the person speaking:-1.Intend to say2.Actually says3.is understood to have said .What the hearer wants to hearWhat hearer actually hears.

When to communicate

How to communicate

Goals of communication1.To inform

2.To request

3.To persuade

4.To build relationships.

IMPORTENCEAnticipate problemsMake decisionsCoordinate workflowSupervise othersDevelop relationshipsManage knowledge,ideas and creativityPromote products and services.

Process 1. Sender2. Encoding3. Message4. Channel

5. Receiver6. Decoding7. Feedback

Types of communication

Verbal

1.Oral

2.Written

Non-verbal

1.Sign language

a.Visual sign

b.Audio sign

2.Body-language

Communication by Emotions.

Non-verbalWe learn :-

* By touch -1.5% * By taste - 1.0% * By Smell - 3.5% * By hearing - 7.0% * By Sight - 87%

BarriersDistortionLow retentionDistanceNoiseFatigueEgo

Preconceived notion Lack of interest Poor listening Lack of clarity Fear Badly expressed

message

Misuses1.advertisement

2.Election

3.Media

4.Gen-gap

ElementsWho -CommunicatorWhom -ReceiverWhy -Reason What -ContentsHow -Method

Seven C’sClarity

Completeness

Conciseness

Consideration

Concreteness

Courtesy

Correctness

Ask yourself….????Discuss people -Narrow minded

Discuss events -Average minded

Discuss ideas -Broad minded

Feel free for details-

Jagdish hablani