effective communication -he said she said-no one heard what i said
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He Said, She Said - No One Heard What I Said
Effective Communication that Gets RESULTS!Jewel Daniels Radford
EFFECTIVE COMMUNICATIONWhere it all beginsThe ability toUnderstand the needs and feelings of oneself and other peopleManage ones own feelingsRespond to others in appropriate ways
First seek to understand then seek to be understood - Stephen Covey
Self-AwarenessThe Ability to Recognize Your Own Emotions as
Social AwarenessRecognizing and Understanding the Emotions and Perspectives of Others.
Self-ManagementUsing the Awareness to Chose What You Say and Do. Why? Impacts Behavior.
Relationship ManagementUsing Awareness of Emotions Yours and Theirs Deal with Others
C1C2C3SOUNDSBODY LANGUAGE?WORDSHow Do You Communicate?
Research FindingsExpert statistics vary slightly, but all agree that nonverbal communication constitutes the largest portion of the message that a person sends.
60% non verbal body language30% sounds10% words
GETTING PEOPLE TO HEAR YOUWhat is your definition of a skilled communicator?
Interesting; personalizes messages Common words, appropriate language for audience Specific, clear, logicalavoid abstractions Active voice Plans messages Varies delivery Reassures, repeats, responsive Feedback
Getting People to Hear YouThe Sender
The Other Side of Communicating Effectively Pays attention Listens actively Suspends judgment Asks questions Respectful, has patience Asks for feedback
SENDERMessageFiltersValuesEducationSkills & ExperienceIntelligenceCommunication Barriers
Understand Communication Styles
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