16th May 2013

Combatting the data headaches of the digital age

Combatting the data headaches of the digital age

Ian Sinclair – Head of Public Sector Consulting

16th May 2013

Combatting the data headaches of the digital age

Who are IPL?Trusted, independent consulting and IT solutions

• Bath based, 300 staff, £28M+ turnover

• 35 years track record

• Clients large and small, local and global, all sectors

Business Consulting

• Turning information into a strategic asset:

• Information Management

• Enterprise Architecture

• Business Process Management

• It isn’t all about technology

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Combatting the data headaches of the digital age 3

“data headache”?• The total amount of global data is expected to grow to 2.7 zettabytes

during 2012 (up 48% from 2011)*

– Equivalent of every person sending 30 tweets/hour for the next 1200 years!

• Enterprises will manage 50 timesmore data and files will grow 75times in the next decade

• 80% of the world’s data isunstructured

What do I mean by the

* IDC Digital Universe Study 2011 (a zettabyte = 1021 bytes)

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Combatting the data headaches of the digital age 4

headache• Digital by Default can only mean one thing…more data

– More data to manage

– More data to analyse

• It’s a double-edged sword:

– Online delivery of services cuts costs

– BUT managing this data has added cost

• Action is required to manage this asset – now

• Think finances, think people, think property

• This is not solely a technology issue – it requires people with the right skills

“Policy” is adding to this

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Combatting the data headaches of the digital age 5

Your people need to be skilled in managing information

as an asset

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Combatting the data headaches of the digital age 6

skilled in information and data• They used to be, but they aren’t anymore

• Not new, but maybe new to the Public Sector

– Pre the “data explosion”

– Regulation and legislation provide the stick (CEOs go to jail)

– You’ll just be fined

• This is everyone’s responsibility

– Requires a culture change, this is not something “IT do”

– Training and education is critical

• ‘IM Basics’

– Housekeeping, metadata, quality

Your people need to be

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Combatting the data headaches of the digital age 7

manage• It’s a critical business asset

• Challenges:

– Multiple citizen touchpoints and at all levels

– Increase in volume, variety and velocity

• Formal governance supported by stewards and custodians

• CRM = Citizen Relationship Management

• Skills required:

– Assurance: Data Quality, Master Data Management

– Retention: Records Management, Archiving, Digital Continuity

– Find: Enterprise Search

More data to

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Combatting the data headaches of the digital age 8

analyse• Wider than traditional Management Information

– Trend analysis, predictive analytics, performance analysis

• ‘Tell a story with data’

• Data visualisation:

– Interactive dashboards, heatmaps, bubblemaps

– Layering of data

– For internal and external consumption

• Skills required:

– Data analytics, mathematical bias

– ‘Information designers’ to exploit the technology (presentation layer)

More data to

16th May 2013

Combatting the data headaches of the digital age

Summary• You can’t ignore this, data will continue to

grow at an alarming rate

• Asset management is required

• A lot can be learned from the PrivateSector, don’t reinvent the wheel

16th May 2013

Combatting the data headaches of the digital age