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Technology Resource Center Hours
Monday—Friday 8 a.m. to 5 p.m.
Closed Thursday from 3-5 p.m.
Contact Information
Adjacent to Hutchins Library
CPO 2208
Berea, KY 40404
www.berea.edu/iss
859.985.3343
L E AR N . W OR K . S ER VE .
The Technology Resource Center supports the academic
community at Berea College by providing opportunities
for students to learn skills, habits, services, and work
processes while delivering front-line support to faculty,
staff, and students using a wide range of
mobile, classroom, and media
technologies.
Technology Resource Center
(TRC) staff operate a service counter to
provide information, training, troubleshooting, and
consulting support to the campus community. The
TRC is responsible for the configuration, installation,
repair, inventory, and replenishment of desktop,
mobile, and classroom/media technologies and
peripherals. TRC staff perform media production
services such as teleconferencing, on-demand video and
video streaming, video editing, media conversions,
image scanning and poster printing. The Technology
Resource Center also works closely with the
Infrastructure Support team and the Educational
Technology team to provide a broad range of service in
support of curriculum, programs, and administrative
activities on campus. TRC staff assist during situations
involving network/server outages, virus outbreaks, or
denial of service attacks and keep the campus informed
when issues arise.
Additional Support Divisions of
INFORMATION SYSTEMS & SERVICES
Educational Technology Moodle/Faculty Support/Surveys/myBerea Phone: 859.985.3209 E-mail: [email protected] Web: http://guides.berea.edu/educationaltechnology Location: Hutchins Hours: M-F, 8-5
IT Infrastructure Servers/Networks/Telecommunications Phone: 859.985.3538 E-mail: [email protected] Location: Hutchins Hours: M-F, 8-5
Enterprise Systems Banner/NOLIJ/BI-Query/Web Applications Phone: 859.985.3353 E-mail: [email protected] Web: http://www.berea.edu/iss/bannersupport Location: 3rd Floor Trades Hours: M-F, 8-5
T H E TR C S UPPORT S
Mobile and Desktop Technology
Audio/Visual Systems
Graphics Design
Classroom Media Support
Training Services
Consultation Services
Technology for Academic Events including Video Production
Digital Broadcasting and Production
WE ARE THE ONE STOP SHOP FOR CAMPUS TECHNOLOGY SUPPORT.
HOW CAN WE HELP YOU?
Technology Resource Center Serving the technology needs of Berea College
The Technology Resource Center, located adjacent to Hutchins Library, is a division of
Information Systems and Services committed to delivering outstanding technical support
and services for the Berea College Community and is the primary point of contact for
technology questions, problems, issues, and training for students, faculty, and staff.
A Partial Listing of Services Available Faculty & Staff Desktop Support
EDGE Laptop Support
PC/Mac Hardware Repair
PC/Mac Software Support
E-mail Support
Network Accounts & Password Support
Wired & Wireless Connectivity Issues
Administrative File Sharing
Audio/Video Equipment Checkout
Video/Teleconferencing Equipment & Support
Video Streaming/On-Demand Video
Digital Signage
DVD/CD Duplication
Graphic Design & Production
Custom Printing—posters, photos, CD & DVD labels & covers
Video Editing & Media Conversion
Campus Media Event Production
Technology Workshops & Tech Tips
Much, much more! Visit our web pages for a more complete listing.
PH O N E S UPPOR T
Call the Technology Resource Center at
859.985.3343 between the hours of 8 a.m. and
5 p.m. Monday through Friday to report
technology problems and issues, and for basic
phone support, media requests, or to arrange
an in-person appointment.
W A L K -IN S UPPO RT
Stop by the Technology Resource Center in
person for technology support or to check out
media equipment during regular business
hours of 8 a.m. and 5 p.m. Monday through
Friday.
O N L IN E S UPPO RT
Visit http://www.berea.edu/iss to fill out a
service request or find answers to frequently
asked questions and support for common
issues.