Increasing Profitability Through Safety Innovation and Culture Change

Ed Stettler

OSHA General Duty Clause

Each employer has the obligation to furnish to each of his employees a place of employment which is free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees.

Prioritize S Q D CSAFETY

Don’t harm anyone or the environment

QUALITY Perfection

DELIVERY Build trusting relationships

COST Tempting to put ahead of SQD – don’t do it!

GROWTH Will happen as a result of SQDC

ACCIDENTS

CONDITIONS

BEHAVIORS

Unsafe Conditions

Behavior Based Safety (BBS)Long term commitment Understanding peopleTrainingCollecting data through observationAct, provide feedback, reinforce positive

behaviorDon’t let inspections become a hindranceConstructive discussions

*Make your own*

The Human Side of OrganizationsPrioritizing safety

“I care about your wellbeing”Human Resources

Responsible for safety?Responsible for the culture?

Understand the root cause of attitudesDisgruntled Cultural Maslow

Pitfalls, drawbacks

Change Curve

Crucial Conversations

Managers’ Safety RoleLeadership (prioritize and value safety)Not what you think and feel, but what you do and

say

ExampleComplianceEnforcementEmpowermentProvide resourcesCommunication

Workers’ Safety RoleComplianceFocus “above and beyond” minimum

expectationsUnderstand that rules and policies are to

protect themParticipate Communicate - give feed back to manager

Expert Problem SolversCulture shiftQuality improvementsDeliveryCost reduction ideas and activities

Strategic managementLean manufacturing

Kaizen

ResultsOSHA recordable accidents

RecognitionSafety incentives

Time offPizza partiesCompetition

Special Recognition AwardsIndividual award

Hero awardPeer recognitionVideo

Quality

On Time Delivery

Profit

Business Excellence Award

2012Wilkins named top business In the Rexnord Corporation out of 55 global companies

So what’s the innovation?Start with safety to gain trust and involvement Remove hazardous conditionsUse Behavior Based Safety program to collect

dataUse crucial conversations to engage and

improve cultureCreate a team of problem solversPursue QDCRecognize performers

Referencesed.stettler@zurnwilkins.comhttp://www.training.dupont.com/dupont-stophttp://www.vitalsmarts.com/

crucialconversations/http://www.osha.gov/pls/oshaweb/

owadisp.show_document?p_id=3359&p_table=OSHACT

http://www.safestart.com/http://proactsafety.com/