ed batista, interpersonal dynamics, class 6: group norms & roles
TRANSCRIPT
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Dynamics InterpersonalEd BatistaWinter 2016CLASS 6: GROUP NORMS & ROLES
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The balcony &
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the dance floor
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Dissecting a
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group
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MultipleInterpersonal Dynamics ReaderKantor’s Four-Player Model & Action StancesBuilding the Emotional Intelligence of Groups
perspectives
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Discuss withWhat concepts seemed useful?What reactions did you have?
your partner
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I.D. ReaderWhat’s the role of the facilitators?How is influence determined?What rights & responsibilities do you have?What is “productive” work?What’s the role of feedback?How is conflict handled?
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I.D. ReaderEdgar ScheinWill I be accepted? (Is there a membership fee?)Will I have influence? (Will I have control?)What identities can I show? (Must I play a role?)Will my goals be met? (What are their goals?)
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EQ and groupsDruskat and WolffEffective teamsParticipation, cooperation, collaborationCan’t mandate behavior
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EQ and groupsEssential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQ
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EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)
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EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotion
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Language police
Norma (carpenter’s square)
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Language policeNorms are…
Prescriptions (What we must do)Aspirations (What we should do)Descriptions (What we actually do)
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We never… We always…
Norms that createawareness
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We never… We always…
1. Spend time getting to knoweach other personally.
Norms that createawareness
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We never… We always…
2. Regularly ask how others are doing.
Norms that createawareness
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We never… We always…
3. Share our thoughts and emotionsin the moment.
Norms that createawareness
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We never… We always…
4. Ask those who have been quiet in a discussion what they think.
Norms that createawareness
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We never… We always…
5. Fully explore any resistanceto the group’s direction.
Norms that createawareness
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We never… We always…
6. Set aside time to discuss and evaluateour own effectiveness.
Norms that createawareness
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We never… We always…
7. Acknowledge and discuss the feelingin the group in the moment.
Norms that createawareness
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We never… We always…
Norms that help regulate
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We never… We always…
1. Have clear ground rules for productive behavior in T-group.
Norms that help regulate
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We never… We always…
2. Call out behavior that violatesthose ground rules.
Norms that help regulate
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We never… We always…
3. Express acceptance ofothers’ emotions.
Norms that help regulate
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We never… We always…
4. Make time to discuss difficulties within the group
and the emotions they generate.
Norms that help regulate
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We never… We always…
5. Use playfulness to acknowledgeand relieve stress.
Norms that help regulate
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We never… We always…
6. Express optimism aboutthe group’s capabilities.
Norms that help regulate
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We never… We always…
7. Provide others with positivefeedback in the moment.
Norms that help regulate
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Kantor’s 4 players
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Kantor’s 4 playersMover initiates
Follower supportsOpposer challengesBystander observes
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Kantor’s 4 playersNo Movers, no direction
No Followers, no completionNo Opposers, no correctionNo Bystanders, no perspective
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Kantor’s 4 playersOptimal system
All roles are representedAll members can play all roles at any time
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Kantor’s 4 playersSub-optimal system
One or more roles is missingMembers may avoid certain rolesMembers may get stuck in certain roles
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Roles & social
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identity
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Discuss with
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your trioIn this group…What role/s do you tend to play?What role/s do you get stuck in?What role/s do you avoid?How might your social IDs affect any of this?
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Discuss with yourWhat did you learn?
What’s working?What’s not?What would you like to do differently?
T-group
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With your original
What do you want to do as individuals?How might you help each other?
partner
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Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html