Internship on Everest Bank

LimitedPresented By : Dinesh Adhikari , MBA - V

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Organisation Everest Bank Limited, Gongabu Branch

Department Customer Service

Duration of Internship 10th January 2016 - 11th March 2016

Working Days 44 day

Working Hours 297 Hour 10 Minute

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Everest Bank LimitedoEstablished in October 18, 1994

o Initial paid up capital of Rs. 3 crore

o Joint venture with Punjab National Bank in 1997

o7.5 lacs customer, 61 branches and 84 ATM counters

o“Best Managed Commercial Bank” by Asian Paint Newbiz Award 2013

o“Bank of the Year 2006” by The banker, London

oNumber 1 bank under CAMELS rating conducted by Karobar National Daily

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Expose to a particular job

Taste of What profession is like

Theory and practical

difference

communication, technology,

quantitative reasoning, and teamwork.

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CSD

• Customer Related• Assistance service

delivery• Maintaining records• Filing

Clearing• Cheque receiving records• Stamping and carrying

cheques to department• Selecting return cheques

Others• Searching files and

updating• Circulating messages

and circulars

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Problem and Solution

1• Managing Queue

2• Account opening related

3• ATM Related

4• Account Closing

5• i-Banking and Computer

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Intern key observationoBanking CultureoEmployee performanceoInformation flowoSoftware performanceoBehaviour toward interneeoCustomer serviceoDecoration and areaoPower distance

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Skill LearnedImportance of customer service

Banking culture and environment

Problem handling

Discipline and time management

Self-awareness and self-reflection

Sense of responsibility

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oAccount opening through onlineoShould expand locker facilityoShould Install electronic token systemoShould Install clearing machineoShould improve efficiency of ATM machine

EBL

Feedback- College/University

Maintain good relationship with BFIs, MFG, Trading house

University should Deduct the duration of internship

Student should provide proper guidelines and supervision

College has to reward those organization which provides internship

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Everyone remembers what it’s like to be a intern. I like to sum it up as a time dominated by uncertainty, doubt, and confusion.