east bay claims association news network - april 2015

12
April 2015 Volume XXIII Number IV Wednesday April 8, 2015 Join the EBCA for our next Luncheon Meeting as we welcome Gene Hensley Vale Training Institute at Zio Fraedo’s 611 Gregory Lane, Pleasant Hill, CA 94523 11:15am Check-in Luncheon 12:00 noon - 1:00pm - see page 7 verhead & Profit In The Trades EBCA welcomes Vale Training Institute’s Gene Hensley as April 8, 2015 guest speaker O McCurley on Demystifying Business Income Claims at March EBCA - see page 6

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April 2015Volume XXIII Number IV

w w w E a s t B a y A d j u s t e r s o r g Since 1993 with East Bay

Wednesday

April 8 2015

Join the EBCA for our next Luncheon Meeting

as we welcome

Gene HensleyVale Training Institute

at

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

- see page 7

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speaker

O

McCurley on Demystifying Business Income Claims at

March EBCA- see page 6

2 East Bay Claims Association News Network bull April 2015

The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals through continuing education industry knowledge and contacts and a strong commitment to integrity and respect in networking

2 0 1 5 O F F I C E R S

2 0 1 4 B O A R D O F D I R E C T O R S (President to appoint 2015 Board members)Ray Depa

Crawford amp Co Speakers Committee

Kathleen tayloRPaul Davis Restoration East BayCCNC Voting RepSpecial Events

lynna haRRisonAssociation News Network Inc

Membership Chair

lisa WinnTempHome Services

CCNC Voting Rep

SecretaryMichelle WinDsoR

CRDN(925) 872-6333 michellewindsorcrdncom

Past PresidentJoDi DeVillieR

Coast Construction Company(510) 533-7168jodicoastconstructioncom

PresidentJoe BaughMan

SRI Environmental(925) 788-3875 jbaughmansrienvirocomm

TreasurerJohn ehleRt

JR Structural(925) 469-8000

johnjrstructuralcom

eRic leWisCRDN Greater Bay Area

Golf Tournament Committee

Vice PresidentgeMMa houseR

Paul Davis Restoration(510) 803-7069 gemmahouserhotmailcom

KaRin lanDRyVan de Poel Levy amp Allen LLP

Legal Counsel

BRyan haRRisonAssociation News Network Inc

NewsletterWebmaster

steVan MuiR AAA

RoBeRt MahRGL Forensic Accountants

Finance Advisor

latasha WallaceK2GC

East Bay Claims Association News Network bull April 2015 3

bull 2015 EBCA Officers amp Board of Directors

bull EBCA 2015 Upcoming Events amp Speakers bull EBCA Designated Charitable Beneficiaries

bull April Asbestos Awareness by Haven Fry

bull April EBCA Presidentrsquos Message - Joe Baughman

bull McCurley on Demystifying Business Loss Claims at the March EBCA

bull Profit amp Overhead in the Trades with Gene Hensley at April 8 2015 EBCA Luncheon

bull People on the Move

bull East Bay Claims ANN Services Directory

bull Association News Network Job Connection classified ads

bull Handling Earthquake Claims MORNING CE Seminar followed by regular luncheon - Wednesday May 13 2015bull Join EBCA NOW amp SAVE for 2015

23456789

101112

APRIL 2015VOLUME XXIII NUMBER IV

wwwEastBayAdjustersorg

2015Wednesday April 8 2015 Luncheon MeetingOverhead amp Profit In The TradesGene HensleyVale Training Solutions- see page 7

Wednesday May 13 2015 Morning CE Course followed by LuncheonldquoHandling Earthquake Claims with EQ Insurance Expert Dan DyceStart time 830 am - check-in 8amBreak 930 to 945 bull End time 1130 bull 3 CE CreditsRegular (paid) Luncheon to follow- see page 11

Wednesday May 13 2015 San Mateo Bridge Limo Fire Case StudyDennis FieldFire Cause Analysis

Friday July 24 2015 Annual EBCA Golf Tournament - Eagle Vines Naparegister to golf andor sponsor at EastBayAdjustersorg

Tuesday-Wednesday August 11-12 2015 22nd Annual Claims Conference of N CaliforniaRegister to attend exhibit andor sponsorwwwClaimsConferenceorg

Details and Updates at EastBayAdjustersorg

EBCA Designated Charitable Beneficiaries Include3 Bay Area Crisis Nursery 3 Childrensrsquo Hospital Oakland

3 Insurance Industry Charitable Foundation

3 Food Bank of Contra Costa amp Solano Counties

3 American Foundation for Suicide Prevention

EBCA Mission StatementThe East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals through continuing education industry knowledge and contacts and a strong commitment to integrity and respect in networkingIn order to accomplish this mission the Association provides a forum and network for insurance claims professionals to meet and share information This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals

Upcoming Events

4 East Bay Claims Association News Network bull April 2015

Complete Rebuild Plans for Insurance Repair Projects (Architectural Structural Title 24 Etc)

Structural Evaluations amp ReportsResidential Remodels Additions amp New Homes

600 Main Street Suite EPleasanton CA 94566

9254698000wwwJRStructuralcom

Since many building materials contain asbestos remodel repair and demolition activity in commercial and residential structures required to remove asbestos-containing materials may cause the release of asbestos fibers into the air These airborn fibers are hazardous

National Asbestos Awareness Week | April 2015

Asbestos Awareness Keeps Every Job Site Safeevery job site every day Topics to discuss include Potential Hazards First Aid Safety Responsibility Fire Prevention Personal Protective Equipment Housekeeping Vehi-cles amp Heavy Equipment Tools amp Materials Ladders amp Scaffolding Industrial Sanitation amp Hygiene Construction amp Maintenance Pho-tos and Site Specific Instructions Asbestos Awareness and Job Site Safety must always be kept as a top priority At JM it is what keeps our Team Safe our Job Sites Safe and our Clients Safe

Haven Fry is the Business Development Manager for JM ENVIRONMENTAL INC a registered contractor licensed by the state of California and the state of Nevada to perform Hazardous Materials Abatement and Demolition specializing in Asbestos Abatement since 1994

By Haven Fry

Asbestos is still being mined import-ed and used in the United States despite being confirmed as a human carcinogen

Asbestos fibers can be nearly 700 times smaller than human hair

Asbestos fibers can be inhaled eas-ily and are difficult for the lungs to expel because each fiber has a tiny barb like a fish hook

Asbestos fibers are indestructible odorless and tasteless and can re-main suspended in the air for hours

Asbestos related diseases include Lung Cancer Mesothelioma and Asbestosis

Specialty contractors like JM En-

vironmental Inc must be certified to perform the removal of asbestos specially trained to ensure Zero Ex-posure to or Cross Contamination from Asbestos Containing Building Materials on all job sites A certified provider will use required safety measures like polyethylene sheeting waste disposal bags and HEPA filtra-tion systems These safety measures reduce the risk of bystander exposure to the Hazardous Materials being removed In working with an asbestos abate-ment contractor be sure they abide by the strict compliance require-ments of OSHA EPA and Air Qual-ity Regulatory Agencies

JM Environmental Inc employees for our part are trained to han-dle asbestos material Cal OSHA oversees the training programs for our Supervisorrsquos and Workers JM Environmental Inc Supervisors and Workers complete refresher Certi-fication every year The California Certificates are accepted in Nevada as wellNot all contractors are permitted to also transport hazardous waste JM Environmental Inc is specially licensed to do so When we leave the job site so does the hazardous wasteIt is adviseable to have your team conduct a Job Site Safety Meeting at the beginning of each shift for

Sign-Up Now for the

Association News Network

E-News Edition www

AssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 5

WATER DAMAGE CLAIMSbull Electronic Leak Detection amp Repairbull Sub-Slab Plumbingbull Sewer Line Video Scansbull Pools Spas amp Fountains

800-353-LEAKwwwAmericanLeakDetectioncom

Your Ad Here Contact Lynna Harrison

925-785-7021or go to

AssociationNewsNetworkcomrates

Print Visibility

Thank you to all that supported EBCA in March and attended the luncheon We were pleased to have Jim McCurley from RGL Forensic Accoun-tants with us speaking on an interesting topic of ldquoDemystifying business income claimsrdquo

Upcoming here in April the East Bay Claims Association is pleased to have Gene Hensley of Vale Training presenting on the topic of Xactimate and OampP on Trade Minimums This should be a great topic for Carrierrsquos and Contractor alike Please visit the EBCA website for a full bio and more info on Vale Training

If you have not reserved your booth or taken a look at upcoming sponsorships for CCNC I implore you to do so before they are all sold out Please visit their web site at wwwclaimsconferenceorg East Bay Claims Association is a proud sponsor and supporter of CCNCJuly seems to be right around the corner and with that comes GOLF Yes our Annual EBCA Golf Tournament is coming up and let me be the first to say ldquoSurfs Uprdquo can you guess what the theme might be We will be holding the tournament at Eagle Vines in the beautiful

Napa valley Our grand sponsor this year is Alltek Restoration and a huge thank you to them for being first to step up and offerSponsorships are still available and can be found at wwweast-bayadjustersorg Questions regarding the tournament sponsor-ships and or foursomes please email yours truly Joe Baughman at jbaughmansrienvirocom Please note Payments for this tournament will only be online and no checks will be accepted Thank you to K2GC for their wonderful centerpieces in March the Guinness was just in time for St Pattyrsquos day Our Membership Drive is always in effect If you have not yet re-newed or joined for 2015 I invite you to do so now You can go to our website wwweastbayadjustersorg to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or lynnaassociationnews-networkcom Please do not forget to respond to our Evite or call Michelle Wind-sor- Baughman at (925) 872-6333 or mdutchgirlsbcglobalnet Itrsquos simple to purchase your lunch now online at wwweast-bayadjustersorg I look forward to seeing you all at Zio Fraedorsquos in Pleasant Hill on April 8th Please donrsquot forget to pay online and RSVP Respectfully

Apirl message from 2014-rsquo15EBCA President Joe Baughman

EBCA Growing and Building on Education Charity amp GOLF

Joe BaughmanJoe Baughman2014-rsquo15 President East Bay Claims AssociationSRI Environmental Inc(925) 788-3875jbaughmansrienvirocom

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

2 East Bay Claims Association News Network bull April 2015

The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals through continuing education industry knowledge and contacts and a strong commitment to integrity and respect in networking

2 0 1 5 O F F I C E R S

2 0 1 4 B O A R D O F D I R E C T O R S (President to appoint 2015 Board members)Ray Depa

Crawford amp Co Speakers Committee

Kathleen tayloRPaul Davis Restoration East BayCCNC Voting RepSpecial Events

lynna haRRisonAssociation News Network Inc

Membership Chair

lisa WinnTempHome Services

CCNC Voting Rep

SecretaryMichelle WinDsoR

CRDN(925) 872-6333 michellewindsorcrdncom

Past PresidentJoDi DeVillieR

Coast Construction Company(510) 533-7168jodicoastconstructioncom

PresidentJoe BaughMan

SRI Environmental(925) 788-3875 jbaughmansrienvirocomm

TreasurerJohn ehleRt

JR Structural(925) 469-8000

johnjrstructuralcom

eRic leWisCRDN Greater Bay Area

Golf Tournament Committee

Vice PresidentgeMMa houseR

Paul Davis Restoration(510) 803-7069 gemmahouserhotmailcom

KaRin lanDRyVan de Poel Levy amp Allen LLP

Legal Counsel

BRyan haRRisonAssociation News Network Inc

NewsletterWebmaster

steVan MuiR AAA

RoBeRt MahRGL Forensic Accountants

Finance Advisor

latasha WallaceK2GC

East Bay Claims Association News Network bull April 2015 3

bull 2015 EBCA Officers amp Board of Directors

bull EBCA 2015 Upcoming Events amp Speakers bull EBCA Designated Charitable Beneficiaries

bull April Asbestos Awareness by Haven Fry

bull April EBCA Presidentrsquos Message - Joe Baughman

bull McCurley on Demystifying Business Loss Claims at the March EBCA

bull Profit amp Overhead in the Trades with Gene Hensley at April 8 2015 EBCA Luncheon

bull People on the Move

bull East Bay Claims ANN Services Directory

bull Association News Network Job Connection classified ads

bull Handling Earthquake Claims MORNING CE Seminar followed by regular luncheon - Wednesday May 13 2015bull Join EBCA NOW amp SAVE for 2015

23456789

101112

APRIL 2015VOLUME XXIII NUMBER IV

wwwEastBayAdjustersorg

2015Wednesday April 8 2015 Luncheon MeetingOverhead amp Profit In The TradesGene HensleyVale Training Solutions- see page 7

Wednesday May 13 2015 Morning CE Course followed by LuncheonldquoHandling Earthquake Claims with EQ Insurance Expert Dan DyceStart time 830 am - check-in 8amBreak 930 to 945 bull End time 1130 bull 3 CE CreditsRegular (paid) Luncheon to follow- see page 11

Wednesday May 13 2015 San Mateo Bridge Limo Fire Case StudyDennis FieldFire Cause Analysis

Friday July 24 2015 Annual EBCA Golf Tournament - Eagle Vines Naparegister to golf andor sponsor at EastBayAdjustersorg

Tuesday-Wednesday August 11-12 2015 22nd Annual Claims Conference of N CaliforniaRegister to attend exhibit andor sponsorwwwClaimsConferenceorg

Details and Updates at EastBayAdjustersorg

EBCA Designated Charitable Beneficiaries Include3 Bay Area Crisis Nursery 3 Childrensrsquo Hospital Oakland

3 Insurance Industry Charitable Foundation

3 Food Bank of Contra Costa amp Solano Counties

3 American Foundation for Suicide Prevention

EBCA Mission StatementThe East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals through continuing education industry knowledge and contacts and a strong commitment to integrity and respect in networkingIn order to accomplish this mission the Association provides a forum and network for insurance claims professionals to meet and share information This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals

Upcoming Events

4 East Bay Claims Association News Network bull April 2015

Complete Rebuild Plans for Insurance Repair Projects (Architectural Structural Title 24 Etc)

Structural Evaluations amp ReportsResidential Remodels Additions amp New Homes

600 Main Street Suite EPleasanton CA 94566

9254698000wwwJRStructuralcom

Since many building materials contain asbestos remodel repair and demolition activity in commercial and residential structures required to remove asbestos-containing materials may cause the release of asbestos fibers into the air These airborn fibers are hazardous

National Asbestos Awareness Week | April 2015

Asbestos Awareness Keeps Every Job Site Safeevery job site every day Topics to discuss include Potential Hazards First Aid Safety Responsibility Fire Prevention Personal Protective Equipment Housekeeping Vehi-cles amp Heavy Equipment Tools amp Materials Ladders amp Scaffolding Industrial Sanitation amp Hygiene Construction amp Maintenance Pho-tos and Site Specific Instructions Asbestos Awareness and Job Site Safety must always be kept as a top priority At JM it is what keeps our Team Safe our Job Sites Safe and our Clients Safe

Haven Fry is the Business Development Manager for JM ENVIRONMENTAL INC a registered contractor licensed by the state of California and the state of Nevada to perform Hazardous Materials Abatement and Demolition specializing in Asbestos Abatement since 1994

By Haven Fry

Asbestos is still being mined import-ed and used in the United States despite being confirmed as a human carcinogen

Asbestos fibers can be nearly 700 times smaller than human hair

Asbestos fibers can be inhaled eas-ily and are difficult for the lungs to expel because each fiber has a tiny barb like a fish hook

Asbestos fibers are indestructible odorless and tasteless and can re-main suspended in the air for hours

Asbestos related diseases include Lung Cancer Mesothelioma and Asbestosis

Specialty contractors like JM En-

vironmental Inc must be certified to perform the removal of asbestos specially trained to ensure Zero Ex-posure to or Cross Contamination from Asbestos Containing Building Materials on all job sites A certified provider will use required safety measures like polyethylene sheeting waste disposal bags and HEPA filtra-tion systems These safety measures reduce the risk of bystander exposure to the Hazardous Materials being removed In working with an asbestos abate-ment contractor be sure they abide by the strict compliance require-ments of OSHA EPA and Air Qual-ity Regulatory Agencies

JM Environmental Inc employees for our part are trained to han-dle asbestos material Cal OSHA oversees the training programs for our Supervisorrsquos and Workers JM Environmental Inc Supervisors and Workers complete refresher Certi-fication every year The California Certificates are accepted in Nevada as wellNot all contractors are permitted to also transport hazardous waste JM Environmental Inc is specially licensed to do so When we leave the job site so does the hazardous wasteIt is adviseable to have your team conduct a Job Site Safety Meeting at the beginning of each shift for

Sign-Up Now for the

Association News Network

E-News Edition www

AssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 5

WATER DAMAGE CLAIMSbull Electronic Leak Detection amp Repairbull Sub-Slab Plumbingbull Sewer Line Video Scansbull Pools Spas amp Fountains

800-353-LEAKwwwAmericanLeakDetectioncom

Your Ad Here Contact Lynna Harrison

925-785-7021or go to

AssociationNewsNetworkcomrates

Print Visibility

Thank you to all that supported EBCA in March and attended the luncheon We were pleased to have Jim McCurley from RGL Forensic Accoun-tants with us speaking on an interesting topic of ldquoDemystifying business income claimsrdquo

Upcoming here in April the East Bay Claims Association is pleased to have Gene Hensley of Vale Training presenting on the topic of Xactimate and OampP on Trade Minimums This should be a great topic for Carrierrsquos and Contractor alike Please visit the EBCA website for a full bio and more info on Vale Training

If you have not reserved your booth or taken a look at upcoming sponsorships for CCNC I implore you to do so before they are all sold out Please visit their web site at wwwclaimsconferenceorg East Bay Claims Association is a proud sponsor and supporter of CCNCJuly seems to be right around the corner and with that comes GOLF Yes our Annual EBCA Golf Tournament is coming up and let me be the first to say ldquoSurfs Uprdquo can you guess what the theme might be We will be holding the tournament at Eagle Vines in the beautiful

Napa valley Our grand sponsor this year is Alltek Restoration and a huge thank you to them for being first to step up and offerSponsorships are still available and can be found at wwweast-bayadjustersorg Questions regarding the tournament sponsor-ships and or foursomes please email yours truly Joe Baughman at jbaughmansrienvirocom Please note Payments for this tournament will only be online and no checks will be accepted Thank you to K2GC for their wonderful centerpieces in March the Guinness was just in time for St Pattyrsquos day Our Membership Drive is always in effect If you have not yet re-newed or joined for 2015 I invite you to do so now You can go to our website wwweastbayadjustersorg to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or lynnaassociationnews-networkcom Please do not forget to respond to our Evite or call Michelle Wind-sor- Baughman at (925) 872-6333 or mdutchgirlsbcglobalnet Itrsquos simple to purchase your lunch now online at wwweast-bayadjustersorg I look forward to seeing you all at Zio Fraedorsquos in Pleasant Hill on April 8th Please donrsquot forget to pay online and RSVP Respectfully

Apirl message from 2014-rsquo15EBCA President Joe Baughman

EBCA Growing and Building on Education Charity amp GOLF

Joe BaughmanJoe Baughman2014-rsquo15 President East Bay Claims AssociationSRI Environmental Inc(925) 788-3875jbaughmansrienvirocom

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

East Bay Claims Association News Network bull April 2015 3

bull 2015 EBCA Officers amp Board of Directors

bull EBCA 2015 Upcoming Events amp Speakers bull EBCA Designated Charitable Beneficiaries

bull April Asbestos Awareness by Haven Fry

bull April EBCA Presidentrsquos Message - Joe Baughman

bull McCurley on Demystifying Business Loss Claims at the March EBCA

bull Profit amp Overhead in the Trades with Gene Hensley at April 8 2015 EBCA Luncheon

bull People on the Move

bull East Bay Claims ANN Services Directory

bull Association News Network Job Connection classified ads

bull Handling Earthquake Claims MORNING CE Seminar followed by regular luncheon - Wednesday May 13 2015bull Join EBCA NOW amp SAVE for 2015

23456789

101112

APRIL 2015VOLUME XXIII NUMBER IV

wwwEastBayAdjustersorg

2015Wednesday April 8 2015 Luncheon MeetingOverhead amp Profit In The TradesGene HensleyVale Training Solutions- see page 7

Wednesday May 13 2015 Morning CE Course followed by LuncheonldquoHandling Earthquake Claims with EQ Insurance Expert Dan DyceStart time 830 am - check-in 8amBreak 930 to 945 bull End time 1130 bull 3 CE CreditsRegular (paid) Luncheon to follow- see page 11

Wednesday May 13 2015 San Mateo Bridge Limo Fire Case StudyDennis FieldFire Cause Analysis

Friday July 24 2015 Annual EBCA Golf Tournament - Eagle Vines Naparegister to golf andor sponsor at EastBayAdjustersorg

Tuesday-Wednesday August 11-12 2015 22nd Annual Claims Conference of N CaliforniaRegister to attend exhibit andor sponsorwwwClaimsConferenceorg

Details and Updates at EastBayAdjustersorg

EBCA Designated Charitable Beneficiaries Include3 Bay Area Crisis Nursery 3 Childrensrsquo Hospital Oakland

3 Insurance Industry Charitable Foundation

3 Food Bank of Contra Costa amp Solano Counties

3 American Foundation for Suicide Prevention

EBCA Mission StatementThe East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals through continuing education industry knowledge and contacts and a strong commitment to integrity and respect in networkingIn order to accomplish this mission the Association provides a forum and network for insurance claims professionals to meet and share information This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals

Upcoming Events

4 East Bay Claims Association News Network bull April 2015

Complete Rebuild Plans for Insurance Repair Projects (Architectural Structural Title 24 Etc)

Structural Evaluations amp ReportsResidential Remodels Additions amp New Homes

600 Main Street Suite EPleasanton CA 94566

9254698000wwwJRStructuralcom

Since many building materials contain asbestos remodel repair and demolition activity in commercial and residential structures required to remove asbestos-containing materials may cause the release of asbestos fibers into the air These airborn fibers are hazardous

National Asbestos Awareness Week | April 2015

Asbestos Awareness Keeps Every Job Site Safeevery job site every day Topics to discuss include Potential Hazards First Aid Safety Responsibility Fire Prevention Personal Protective Equipment Housekeeping Vehi-cles amp Heavy Equipment Tools amp Materials Ladders amp Scaffolding Industrial Sanitation amp Hygiene Construction amp Maintenance Pho-tos and Site Specific Instructions Asbestos Awareness and Job Site Safety must always be kept as a top priority At JM it is what keeps our Team Safe our Job Sites Safe and our Clients Safe

Haven Fry is the Business Development Manager for JM ENVIRONMENTAL INC a registered contractor licensed by the state of California and the state of Nevada to perform Hazardous Materials Abatement and Demolition specializing in Asbestos Abatement since 1994

By Haven Fry

Asbestos is still being mined import-ed and used in the United States despite being confirmed as a human carcinogen

Asbestos fibers can be nearly 700 times smaller than human hair

Asbestos fibers can be inhaled eas-ily and are difficult for the lungs to expel because each fiber has a tiny barb like a fish hook

Asbestos fibers are indestructible odorless and tasteless and can re-main suspended in the air for hours

Asbestos related diseases include Lung Cancer Mesothelioma and Asbestosis

Specialty contractors like JM En-

vironmental Inc must be certified to perform the removal of asbestos specially trained to ensure Zero Ex-posure to or Cross Contamination from Asbestos Containing Building Materials on all job sites A certified provider will use required safety measures like polyethylene sheeting waste disposal bags and HEPA filtra-tion systems These safety measures reduce the risk of bystander exposure to the Hazardous Materials being removed In working with an asbestos abate-ment contractor be sure they abide by the strict compliance require-ments of OSHA EPA and Air Qual-ity Regulatory Agencies

JM Environmental Inc employees for our part are trained to han-dle asbestos material Cal OSHA oversees the training programs for our Supervisorrsquos and Workers JM Environmental Inc Supervisors and Workers complete refresher Certi-fication every year The California Certificates are accepted in Nevada as wellNot all contractors are permitted to also transport hazardous waste JM Environmental Inc is specially licensed to do so When we leave the job site so does the hazardous wasteIt is adviseable to have your team conduct a Job Site Safety Meeting at the beginning of each shift for

Sign-Up Now for the

Association News Network

E-News Edition www

AssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 5

WATER DAMAGE CLAIMSbull Electronic Leak Detection amp Repairbull Sub-Slab Plumbingbull Sewer Line Video Scansbull Pools Spas amp Fountains

800-353-LEAKwwwAmericanLeakDetectioncom

Your Ad Here Contact Lynna Harrison

925-785-7021or go to

AssociationNewsNetworkcomrates

Print Visibility

Thank you to all that supported EBCA in March and attended the luncheon We were pleased to have Jim McCurley from RGL Forensic Accoun-tants with us speaking on an interesting topic of ldquoDemystifying business income claimsrdquo

Upcoming here in April the East Bay Claims Association is pleased to have Gene Hensley of Vale Training presenting on the topic of Xactimate and OampP on Trade Minimums This should be a great topic for Carrierrsquos and Contractor alike Please visit the EBCA website for a full bio and more info on Vale Training

If you have not reserved your booth or taken a look at upcoming sponsorships for CCNC I implore you to do so before they are all sold out Please visit their web site at wwwclaimsconferenceorg East Bay Claims Association is a proud sponsor and supporter of CCNCJuly seems to be right around the corner and with that comes GOLF Yes our Annual EBCA Golf Tournament is coming up and let me be the first to say ldquoSurfs Uprdquo can you guess what the theme might be We will be holding the tournament at Eagle Vines in the beautiful

Napa valley Our grand sponsor this year is Alltek Restoration and a huge thank you to them for being first to step up and offerSponsorships are still available and can be found at wwweast-bayadjustersorg Questions regarding the tournament sponsor-ships and or foursomes please email yours truly Joe Baughman at jbaughmansrienvirocom Please note Payments for this tournament will only be online and no checks will be accepted Thank you to K2GC for their wonderful centerpieces in March the Guinness was just in time for St Pattyrsquos day Our Membership Drive is always in effect If you have not yet re-newed or joined for 2015 I invite you to do so now You can go to our website wwweastbayadjustersorg to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or lynnaassociationnews-networkcom Please do not forget to respond to our Evite or call Michelle Wind-sor- Baughman at (925) 872-6333 or mdutchgirlsbcglobalnet Itrsquos simple to purchase your lunch now online at wwweast-bayadjustersorg I look forward to seeing you all at Zio Fraedorsquos in Pleasant Hill on April 8th Please donrsquot forget to pay online and RSVP Respectfully

Apirl message from 2014-rsquo15EBCA President Joe Baughman

EBCA Growing and Building on Education Charity amp GOLF

Joe BaughmanJoe Baughman2014-rsquo15 President East Bay Claims AssociationSRI Environmental Inc(925) 788-3875jbaughmansrienvirocom

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

4 East Bay Claims Association News Network bull April 2015

Complete Rebuild Plans for Insurance Repair Projects (Architectural Structural Title 24 Etc)

Structural Evaluations amp ReportsResidential Remodels Additions amp New Homes

600 Main Street Suite EPleasanton CA 94566

9254698000wwwJRStructuralcom

Since many building materials contain asbestos remodel repair and demolition activity in commercial and residential structures required to remove asbestos-containing materials may cause the release of asbestos fibers into the air These airborn fibers are hazardous

National Asbestos Awareness Week | April 2015

Asbestos Awareness Keeps Every Job Site Safeevery job site every day Topics to discuss include Potential Hazards First Aid Safety Responsibility Fire Prevention Personal Protective Equipment Housekeeping Vehi-cles amp Heavy Equipment Tools amp Materials Ladders amp Scaffolding Industrial Sanitation amp Hygiene Construction amp Maintenance Pho-tos and Site Specific Instructions Asbestos Awareness and Job Site Safety must always be kept as a top priority At JM it is what keeps our Team Safe our Job Sites Safe and our Clients Safe

Haven Fry is the Business Development Manager for JM ENVIRONMENTAL INC a registered contractor licensed by the state of California and the state of Nevada to perform Hazardous Materials Abatement and Demolition specializing in Asbestos Abatement since 1994

By Haven Fry

Asbestos is still being mined import-ed and used in the United States despite being confirmed as a human carcinogen

Asbestos fibers can be nearly 700 times smaller than human hair

Asbestos fibers can be inhaled eas-ily and are difficult for the lungs to expel because each fiber has a tiny barb like a fish hook

Asbestos fibers are indestructible odorless and tasteless and can re-main suspended in the air for hours

Asbestos related diseases include Lung Cancer Mesothelioma and Asbestosis

Specialty contractors like JM En-

vironmental Inc must be certified to perform the removal of asbestos specially trained to ensure Zero Ex-posure to or Cross Contamination from Asbestos Containing Building Materials on all job sites A certified provider will use required safety measures like polyethylene sheeting waste disposal bags and HEPA filtra-tion systems These safety measures reduce the risk of bystander exposure to the Hazardous Materials being removed In working with an asbestos abate-ment contractor be sure they abide by the strict compliance require-ments of OSHA EPA and Air Qual-ity Regulatory Agencies

JM Environmental Inc employees for our part are trained to han-dle asbestos material Cal OSHA oversees the training programs for our Supervisorrsquos and Workers JM Environmental Inc Supervisors and Workers complete refresher Certi-fication every year The California Certificates are accepted in Nevada as wellNot all contractors are permitted to also transport hazardous waste JM Environmental Inc is specially licensed to do so When we leave the job site so does the hazardous wasteIt is adviseable to have your team conduct a Job Site Safety Meeting at the beginning of each shift for

Sign-Up Now for the

Association News Network

E-News Edition www

AssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 5

WATER DAMAGE CLAIMSbull Electronic Leak Detection amp Repairbull Sub-Slab Plumbingbull Sewer Line Video Scansbull Pools Spas amp Fountains

800-353-LEAKwwwAmericanLeakDetectioncom

Your Ad Here Contact Lynna Harrison

925-785-7021or go to

AssociationNewsNetworkcomrates

Print Visibility

Thank you to all that supported EBCA in March and attended the luncheon We were pleased to have Jim McCurley from RGL Forensic Accoun-tants with us speaking on an interesting topic of ldquoDemystifying business income claimsrdquo

Upcoming here in April the East Bay Claims Association is pleased to have Gene Hensley of Vale Training presenting on the topic of Xactimate and OampP on Trade Minimums This should be a great topic for Carrierrsquos and Contractor alike Please visit the EBCA website for a full bio and more info on Vale Training

If you have not reserved your booth or taken a look at upcoming sponsorships for CCNC I implore you to do so before they are all sold out Please visit their web site at wwwclaimsconferenceorg East Bay Claims Association is a proud sponsor and supporter of CCNCJuly seems to be right around the corner and with that comes GOLF Yes our Annual EBCA Golf Tournament is coming up and let me be the first to say ldquoSurfs Uprdquo can you guess what the theme might be We will be holding the tournament at Eagle Vines in the beautiful

Napa valley Our grand sponsor this year is Alltek Restoration and a huge thank you to them for being first to step up and offerSponsorships are still available and can be found at wwweast-bayadjustersorg Questions regarding the tournament sponsor-ships and or foursomes please email yours truly Joe Baughman at jbaughmansrienvirocom Please note Payments for this tournament will only be online and no checks will be accepted Thank you to K2GC for their wonderful centerpieces in March the Guinness was just in time for St Pattyrsquos day Our Membership Drive is always in effect If you have not yet re-newed or joined for 2015 I invite you to do so now You can go to our website wwweastbayadjustersorg to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or lynnaassociationnews-networkcom Please do not forget to respond to our Evite or call Michelle Wind-sor- Baughman at (925) 872-6333 or mdutchgirlsbcglobalnet Itrsquos simple to purchase your lunch now online at wwweast-bayadjustersorg I look forward to seeing you all at Zio Fraedorsquos in Pleasant Hill on April 8th Please donrsquot forget to pay online and RSVP Respectfully

Apirl message from 2014-rsquo15EBCA President Joe Baughman

EBCA Growing and Building on Education Charity amp GOLF

Joe BaughmanJoe Baughman2014-rsquo15 President East Bay Claims AssociationSRI Environmental Inc(925) 788-3875jbaughmansrienvirocom

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

East Bay Claims Association News Network bull April 2015 5

WATER DAMAGE CLAIMSbull Electronic Leak Detection amp Repairbull Sub-Slab Plumbingbull Sewer Line Video Scansbull Pools Spas amp Fountains

800-353-LEAKwwwAmericanLeakDetectioncom

Your Ad Here Contact Lynna Harrison

925-785-7021or go to

AssociationNewsNetworkcomrates

Print Visibility

Thank you to all that supported EBCA in March and attended the luncheon We were pleased to have Jim McCurley from RGL Forensic Accoun-tants with us speaking on an interesting topic of ldquoDemystifying business income claimsrdquo

Upcoming here in April the East Bay Claims Association is pleased to have Gene Hensley of Vale Training presenting on the topic of Xactimate and OampP on Trade Minimums This should be a great topic for Carrierrsquos and Contractor alike Please visit the EBCA website for a full bio and more info on Vale Training

If you have not reserved your booth or taken a look at upcoming sponsorships for CCNC I implore you to do so before they are all sold out Please visit their web site at wwwclaimsconferenceorg East Bay Claims Association is a proud sponsor and supporter of CCNCJuly seems to be right around the corner and with that comes GOLF Yes our Annual EBCA Golf Tournament is coming up and let me be the first to say ldquoSurfs Uprdquo can you guess what the theme might be We will be holding the tournament at Eagle Vines in the beautiful

Napa valley Our grand sponsor this year is Alltek Restoration and a huge thank you to them for being first to step up and offerSponsorships are still available and can be found at wwweast-bayadjustersorg Questions regarding the tournament sponsor-ships and or foursomes please email yours truly Joe Baughman at jbaughmansrienvirocom Please note Payments for this tournament will only be online and no checks will be accepted Thank you to K2GC for their wonderful centerpieces in March the Guinness was just in time for St Pattyrsquos day Our Membership Drive is always in effect If you have not yet re-newed or joined for 2015 I invite you to do so now You can go to our website wwweastbayadjustersorg to become a member or feel free to contact our Membership chair Lynna Harrison for more information at (925) 785-7021 or lynnaassociationnews-networkcom Please do not forget to respond to our Evite or call Michelle Wind-sor- Baughman at (925) 872-6333 or mdutchgirlsbcglobalnet Itrsquos simple to purchase your lunch now online at wwweast-bayadjustersorg I look forward to seeing you all at Zio Fraedorsquos in Pleasant Hill on April 8th Please donrsquot forget to pay online and RSVP Respectfully

Apirl message from 2014-rsquo15EBCA President Joe Baughman

EBCA Growing and Building on Education Charity amp GOLF

Joe BaughmanJoe Baughman2014-rsquo15 President East Bay Claims AssociationSRI Environmental Inc(925) 788-3875jbaughmansrienvirocom

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

6 East Bay Claims Association News Network bull April 2015

McCurley on Demystifying Business Income Claims at March EBCAThe Speaker for the March Luncheon Meeting for the East Bay Claims Association was Jim McCurley Director ar RGL Forensic Accountants in their Sacramento office The subject ldquoDemystifying Business Income Claims was very informative and quite fascinating McCurleyrsquos thirteen page handout and slide show presentation were extremely comprehensive as wellHe defined Business Income as net income (net profit or loss before income taxes) that would have been earned or incurred less continuing normal operating expenses incurred including payroll ldquoWe will pay for the actual loss of business Income the insured sustains due to the

By Lynna Harrison

ONVENIENT mdash open and operating 7 days per week to provide quick response and turnaround of emergency itemsC

ARES

CCURATE mdash bar coding of all items combined with our computerized tracking system enhances our accuracy for processing delivery and billing

ELIABLE ndash we know our performance is a direct reflection on your reputation

TAFF mdash our staff is here to assist you in any way we can We genuinely appre-ciate your business and we CARE

925-455-6000johnblcleanerscom

Garment Restoration

XPERIENCED mdash the owners have over 50 years of combined experi-ence in the dry cleaning industry

Nobody CARES about you more

necessary suspension of operations during the period of restorationrdquo he stated ldquoThe suspen-sion must be caused by direct physical loss of or damage to property at the premises which are described in the Declarations and for which a Business Income Limit of Insurance is shown in the Declarationsrdquo he further explainedHe emphasized the importance of understand-ing your insuredrsquos business ldquoBe aware that different types of businesses can have different type of impacts There are Service retail and manufacturing businessesrdquoRetail businesses suffer differently according to the time of the year he pointed outldquoThe constant dilemma for the forensic ac-countant is lsquowhat information should I ask for How much do I needrsquordquoHe outlined rules of thumb for determining the restoration period as well A basic rule of thumb is if the loss is days long get weeks of data If the loss weeks long you need months of data and for losses that run months you will need a history of years of dataA detailed pre-loss annual income statement is essential he stated as well

continued page 8

Asbestos amp Lead Abatement bullMold Remediation bull

bullDemolition bull

Air Duct Cleaning bull Hazardous Remediation bull

(877) 683-9249 wwwAlliance-Envirocom

To Eliminate Mold Asbestos amp Other ContaminantsDont Hold Your Breath

Congratulations to Debbie Hall Jalen of KDH Adjusting on winning the March 5050 raffle

Thanks to K2GC for the fun March meeting centerpieces

EBCA Speaker Chair Jodi Devillier thanks guest speaker Jim McCurley

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

East Bay Claims Association News Network bull April 2015 7

WednesdayApril 8 2015

Join the EBCA for our next Luncheon Meeting of the Year

Alameda amp Contra Costa Counties

(510) 533-7168(925) 938-7168

247365 Emergency Response(510) 773-6379

We pride ourselves on delivering what we promise

High quality work and great customer service

at competitive prices

Lic 826164

CoastConstruCtionCompany

1-800-345-1269

wwwnationwideoverspraycom

The Finest Name in Safe Overspray Removal

Nationwide Mobile Crews ndash Immediate ResponseISO 90012008 Certified

as we welcome

Gene HensleyVale Training Institute

Overhead amp Profit in the Tradesat

Zio Fraedorsquos 611 Gregory Lane Pleasant Hill CA 94523

1115am Check-inLuncheon 1200 noon - 100pm

FREE to 2015 Adjuster Members - Adjusters Now Join for FREE (suggested $10 donation to the EBCA Charitable Fund)

$45 Non-MembersGuests or No Reservations

$35 for current paid 2015 Associate MembersPurchase your lunch online atwwwEastBayAdjustersorg

Otherwise for payment by cash or check at the door please make reservations now with

2015 EBCA Secretary Michelle Baughmanmichellewindsorcrdncom bull 925-872-6333

Plan now to join the East Bay Claims Association Wednesday April 8 2015 as we welcome special guest speaker Mr Gene Hensley Mr Hensley an Instructor at Vale Training Solutions brings his 44 plus years of experience in the insurance industry to the EBCA to discuss

Profit amp Overhead standards in the insurance claims industry

Hensley joined Vale in April of 1992 serving as Instructor and Director Prior to that he worked for Travelers Insurance and Continental Insurance holding positions of an Adjuster Supervisor and Trainer

He has earned designations from SITE as Train the Trainer Vale as a Green Risk Professional (GRP) Xactware as a Certified Trainer and I-CAR as a Certified Trainer Gene is the lead trainer for the California Earthquake Accreditation and the (DOI) Department of Insurance of Fair Claims Practice Settlement Regulation Certification Gene is a graduate of Berean College Springfield MO Mr Hensley also has a California State Contractors License

verhead amp Profit In The TradesEBCA welcomes Vale Training Institutersquos Gene Hensley as April 8 2015 guest speakerO

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

8 East Bay Claims Association News Network bull April 2015

The program was insightful and chalk-ful of valuable tips and infor-mationJim McCurley is also the Treasurer for East Bayrsquos sister organization the Sacramento Claims AssociationThe 5050 Raffle prize drawing of $27 was won by Debra Hall-Jalen of KDH Adjusting The next EBCA event will be the April 8 2015 Luncheon Meeting featuring Mr Gene Hensley of Vale Training Solutions addressing ldquoOverhead amp Profit in the Tradesrdquo Plan now to attend

Demystifying Business Lossescontinued from page 6

San FranciscoSan MateoMtn View800439-8833

Novato415493-2211

Napa CountyVallejoBenicia 800648-1608

Concord800480-TIDY

OaklandAlameda510351-0581

LivermoreHayward925960-1377

Fire bull Water bull Smoke bull Odor bull Mold bull Trauma bull Vandalism Residential bull Commercial

wwwservicemastercleancom

John Moore President of JM ENVI-RONMENTAL INC is pleased to announce Jessica Ward as the firmrsquos new Project ManagerEstimator ldquoJessica brings loads to the JM team with her extensive expe-rience as a Project Manager Estimator for ServiceMaster for the past 5 years and her 5 years with Travelers Insurancerdquo Moore stated ldquoAs a Project Manager and Esti-mator for ServiceMaster Jessica averaged 15 new water fire sewage or mold Property Losses each week while managing 40-45 existing

Property Losses at various stages Understanding the sense of urgen-cy and the need to fast track large scale commercial property losses

are among J e s s i c a rsquos strengthsrdquo A S a c r a -mento sur-gery center was a proj-ect of note

for Jessica three operating rooms and a 28 bed recovery room were affected by an electrical fire She scheduled her team of employees and subcontractors to work around the clock in 24 hour shifts to com-plete the job in 4 days exceeding

the expectations of the owners of the surgery center To her credit she has also worked with high profile public entities on many water main claims Moore further expressed ldquoKeeping many clients satisfied on these types of property losses takes a cool head with excellent managerial skills Contents inventory water damage clean up and assisting the property owners file claims with the third party property claims administrator for the public entity are all part of the job with this type of lossrdquo Jessicarsquos experience with Travelers Insurance included Inside Property Losses Xactimate Trainer for 3

California offices CAT Claims for California wildfires and she man-aged the IA claim process desk for 9 states working with hundreds of Independent Adjusters Jessica has her WRT and ASD II-CRC certifications EPA Lead RRP Certification and is in the process of completing her Asbestos Super-visor Certification In her spare time Jessica loves Do It Yourself renovation projects and is quite the artisan painter New JM Project Mgr Jessica Ward may be reached for any Asbestos Lead Demolition Mold Bio-Haz-ard or Drug Lab Remediation job at 916-870-3506 amp jessicawjmenvcom

JESSICA WARD NAMED NEW JM ENVIRONMENTAL PROJECT MANAGER

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

East Bay Claims Association News Network bull April 2015 9

East Bay Claims AssociationNewsNetwork Services Directory

ELECTRONICS RESTORATIONERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave wwwers-uscom bull (510 ) 775-1959Newark CA 94560 andrewtitleyers-uscom

ENGINEERS - FORENSICI-ENG-Areg OF CENTRAL CALIFORNIA A Division of Pauli Engineering Inc wwwpauliengineeringcom bull (559) 237-4408Cause amp Origin Investigations Plans for building reconstruction

ENGINEERS - STRUCTURALJR STRUCTURAL ENGINEERING INC - John Ehlert 600 Main Street Suite E wwwJRStructuralcom bull (925) 469-8000Pleasanton CA 94566 johnjrstructuralcom

ENVIRONMENTAL TESTING amp CONSULTING BLOCK ENVIRONMENTAL - David Block PhD2274 Tamarisk Ct (925) 925-682-7200 bull Fax (925) 686-0399Discovery Bay CA 94505 dblockblockenvironcom

FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon CPCUThroughout California Arizona (800) 726-5939 bull Fax (510) 649-3099Nevada Oregon N Dakota amp Minnesota inquiryfcafirecomFLOOR COVERINGFLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr (925) 426-8800 Pleasanton CA 94566 stevetaylorfloorcoveringsinternationalcom

LEAK DETECTIONPLUMBINGAMERICAN LEAK DETECTION - Hillel SalomonPO Box 438 (800) 353-LEAK (5325)Berkeley CA 94701 wwwAmericanLeakDetectioncomBULLrsquoS EYE LEAK DETECTION - Daniel SpatzP O Box 73114 wwwBullsEyeLeakcom bull (916) 760-8944Davis CA 95614 officebullseyeleakcom bull Fax (916) 760-8970

OVERSPRAY REMOVALNATIONWIDE OVERSPRAY - Eric Gerencser Benicia California wwwoverspraynet bull (925) 408-5909Safe Overspray Removal ericoverspraynet bull (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTSBRIGHT LEAF CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) 455-6000Bobblueskycleanerscacom Fax (925) 445-6002CRDN - Steve DepperMichelle Windsor2094 Mt Diablo Blvd (877) 939-1588 Walnut Creek CA 94596 wwwcrdngbacomFRSTeam - Jim and Courtney Nicholas3201A Investment Blvd Natalie Lagorio nlagoriofrsteamcom bull 510-723-1000Hayward CA 94545 Liza Andrade landradefrsteamcom bull 510-723-1000

PROPERTY RESTORATIONCONTENTSAMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomSERVICEMASTER OF LIVERMOREHAYWARD - Bassam KneizehKelly Banducci1001 Shannon Ct Ste C (925) 960-1377Livermore CA 94550 Fax (925) 960-1376

ACCIDENT RECONSTRUCTIONISTSBOSTER KOBAYASHI amp ASSOCIATES - Michael KreutzelmanServing the United States 24 hr (925) 963-9653 bull (925) 447-6495and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOSLEADMOLD REMEDIATIONALLIANCE ENVIRONMENTAL GROUP - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010JM ENVIRONMENTAL INC - John Moore amp the JM TeamPO Box 2189 wwwjmenvironmentalnet bull (916) 726-0304Granite Bay CA 95746-2189 Fax (916) 726-0340PW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO - Robert A Tucknott6850 Regional St Suite 110 tucknottelaolcom bull (925) 931-0800Dublin CA 94568 wwwTucknottcom bull Fax (925) 931-0817

CONTRACTORS - GENERALRESTORATIONBELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomCOAST CONSTRUCTION - Steve MinkJodi DeVillier718 Kennedy St wwwCoastConstructionnet bull (510) 533-7168Oakland CA 94606 24 Hr Em (510) 773-6379 K2GC GENERAL CONTRACTOR INC - Ken TurnageWe treat your home as if it were our own wwwK2GCinccom bull (925)754-5232and value your time as we do our own K2GCcomcast netMARK SCOTT CONSTRUCTION INC - Troy BrincatDavid DickersonResidential amp Commercial msconstructioncom bull Pl Hill (925) 944-050224 Hour Em Service Fairfield (707) 804-8880 bull Stockton (209) 982-0502SPRINGS CONSTRUCTION - Murat Zelinki881 Hurlingame Ave (650) 888-5150 Redwood City CA 94063 wwwSpringsConstructioncomWINGARD CONSTRUCTION - Nichole Norton 24 Hr Em (800) 232-7150One-Call Contractor for all your Corp office (925) 689-9322reconstruction needs emailwingardconstructioncom bull Lodi (209) 368-2464 CONTRACTORS - MICROBIAL REMEDIATIONALLIANCE ENVIRONMENTAL - Ed Work3545 Victor Street wwwalliance-envirocom bull (408) 830-9700Santa Clara CA 95054 infoalliance-envirocom bull Fax(408) 980-9749AMERICAN TECHNOLOGIES INC - Kyle Pickett30911 Wiegman Road kpickettamer-techcom bull (510) 429-5000Hayward CA 94544 Fax (510) 429-5010BELFOR USA - Dave WartersLisa Schwichtenberg2365 Industrial Pkwy West (888) 543-3473 bull Fax (510) 887-9110Hayward CA 94545 davidwartersusbelforcomPW STEPHENS ENVIRONMENTAL INC - Steve MacFarlaneKim MacFarlane4047 Clipper Court wwwpwstephensinccom bull (510) 651-9506Fremont CA 94538 Fax (510) 651-7702

Paid Sponsorship listings directory - for info on being included call 925-785-7021 or email lynnaAssociationNewsNetworkcom

continued next page

Deadline for all Submissions for the May 2015 issue is

April 17 2015infoAssociationNewsNetworkcom bull 925-785-7021

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

10 East Bay Claims Association News Network bull April 2015

EBCANN Services Directory

The East Bay Claims Association News Networkcopy is a production of Association News Network Inc Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization The views and comments expressed within the articles herein do not necessarily reflect the views of ANN Inc or EBCA Both the publisher and the association assume no responsibility for any opinions andor statements offered by contributing authors to the publication Acceptance of advertising material does not constitute endorsement of the products or services offered ANN Inc reserves the right to reject any adver-tising copy or placement We encourage industry support of this professional organization - its monthly newsletter publication and web site

Go to wwwEastBayAdjustersorg

copy 1993-2015 all rights reserved bull Association News Network Inc bull wwwAssociationNewsNetworkcom2455 Naglee Rd 263 Tracy CA 95304 bull 2092298240 bull fax 2092298328

Please submit articles for consideration by email to Bryan Harrison Publisher

BryanAssociationNewsNetworkcom bull 9257085569

For Advertising opportunities and information contact Lynna Harrison New Accounts Manager

LynnaAssociationNewsNetworkcom bull 9257857021

PROPERTY RESTORATIONCONTENTS - continuedSERVICEMASTER OF NAPA COUNTY VALLEJO amp BENICIA - Eric LarsonLynn FullerP O Box 6867 smnvbinterxnet bull (800) 648-1608Napa CA 94581 Fax (707) 257-1608SERVICEMASTER OF OAKLANDALAMEDA - Jean Hughes14498 Wicks Blvd servicemastereastbaycomcastnet bull (510) 351-0581San Leandro CA 94577-6712 Fax (510) 351-4704SERVICEMASTER OF SAN MATEOSAN FRANCISCO - David Decker439 Eccles Ave davidsmsanfrancom bull (650) 593-4700S San Francisco CA 94080 Fax (650) 873-6334SERVICEMASTER RESTORATION SERVICES - Robert ScottServing Contra Costa rscottsharjocom bull (800) 480-TIDYamp Marin Counties wwwsvmcleaning-restorationcom

POSITIONS AVAILABLECLAIMS INDUSTRY PLACEMENTSGary E Mingus GEM Search Group provides both Temporary Temp to Hire and Direct Hire placements in the Insurance Industry also placing Vendors related to the Insurance Industry Call Gary Mingus 866-935-4426 or email to GaryGEMSearchgroupcom Serving the Insurance Industry since 1995

PROPERTY RESTORATION ESTIMATORSPROJECT MANAGERSBELFOR Property Restoration is seeking the best Property Restoration EstimatorsProject Managers to join our team Our Sacramento Modesto San Jose San Francisco and Santa Rosa locations are expanding in both large loss and small loss oppor-tunities Restoration Construction Insurance Program and Xacti-mate experiences preferred We offer stability world class training travel company vehicle virtually boundless career opportunity and a full benefit package Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to BELFORSacramentoHRusbelforcom

Submit Your Job Connection ad toChoose from Four (4) Monthly Editions - Three Print + Online Edition

Up to 50 words just $45 (just 50centword thereafter)

Run Your Ad Network-Wide for a net rate of just $144moNext Deadline for submissions is March 20 2015

call 209-229-8240 or fax FAX 209-229-8328infoAssociationNewsNetworkcom

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

East Bay Claims Association News Network bull April 2015 11

Lic 682814

Residential amp CommercialReconstruction

24 hour emergency service

Pleasant Hill - Maint 925-944-0502

Stocktont 209-982-0502

Fairfieldt 707-864-8880

msconstructioncom

MARK SCOTTconstruction inc

Morning Certification SeminarHandling Earthquake Claims

WednesdayMay 13 2015

Plan NOW to join The EBCA for another FREE morningContinuing Education Accredited Seminar

with Noted Earthquake Claims AuthorityDan Dyce

on Handling California Earthquake ClaimsFree morning CE course to provide

three (3) Continuing Ed creditsat

Zio Fredos611 Gregory Lane

Pleasant Hil CA 94523

To be followed by regular luncheon meeting - go to EastBayAdjustersorg

Start time 830 am - check-in 8amBreak 930 to 945 bull End time 1130three (3) CE Credits Regular (paid) Luncheon to follow

This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about the inter-net tools specific to earthquake claim handling earthquake policy coverage how to avoid pitfalls when handling an earthquake claim how to determine if a crack was caused by an earthquake or by some other cause how to determine non-structural vs structural earthquake damage guidelines on when to engage an engineer or other expert on an earth-quake claim pictures of what earthquake damage looks like and how to properly repair earthquake damage

Join EBCA Now for 2015Membership at EastBayAdjustersorg

or contact Membership Chair Lynna Harrison 925-785-7021

Adjusters May Now

Join for Free

Be A MemberPlay APart

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc

TOReturn Service Requested

A production service FROMAssociation News Network Inc2455 Naglee Rd 263Tracy CA 95304 Produced as a free service for the

wwwEastBayAdjustersorg

Join EBCA for 2015Membership at EastBayAdjustersorg

AdjustersMayNow Join forFREE

April 8 2015 EBCA Luncheon - Gene Hensley Vale Training Institute - OampP in the Trades

JM ENVIRONMENTAL INCHAZARDOUS MATERIALS ABATEMENT and DEMOLITION

916-726-0304 | wwwjmenvcom

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

CE L E B R A T I N

G

y e a r s

Asbestos Awarenesskeeps EVERY Job Site Safe

Board-Up amp Catch a WaveItrsquos the 14th Annual EBCA Golf Tournament

at Eagle Vines Golf Coursein the Napa Valley

n Register to Golfn Sponsor the Tourneyn Attend the Awards Dinner

wwwEastBayAdjustersorg

Thanks to our Grand SponsorAlltek Restoration Inc