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TRANSCRIPT
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ABSTRACT
The Role of Knowledge Management in higher
Education Quality Assurance
APPLIED STUDY AT PRIVATE JORDANIAN UNIVERSITIES
Prepared by:Ruba Jaza AL-mahamed
Supervised by:Prof. Mohammad Al - Nuiami
The purpose of this study is to reveal the Impact of Knowledge
Management in higher Education Quality Assurance. The study used some of
statistical tools. The study founded some of Conclusions:
There is no Significant Statistical relationship between Scientific Activities andhigher Education Quality Assurance.
There is Significant Statistical relationship between Scientific Gentilizing(Assertor Prof, Assessor Prof) and higher Education Quality Assurance, whilethere is no Significant Statistical relationship between Scientific Gentilizing(Professor, Lecture) and higher Education Quality Assurance.
There is Significant Statistical relationship between Incentives and higherEducation Quality Assurance.
There is Significant Statistical relationship between Experience (5-10 years)and higher Education Quality Assurance, while there is no SignificantStatistical relationship between Experience (less than 5 years, 11-15 years,more than 16 years) and higher Education Quality Assurance.
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There is no Significant Statistical relationship between E-Library and higherEducation Quality Assurance.
There is no Significant Statistical relationship between Internet Connection andhigher Education Quality Assurance.
There is Significant Statistical relationship between Equipments saving andhigher Education Quality Assurance.
There is Significant Statistical relationship between External Database Sharingand higher Education Quality Assurance.
There is Significant Statistical relationship between Library Diversification andhigher Education Quality Assurance.
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Knowledge Economy.
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24
.
.Shapes Skills
.
.IT Support
.
.
.
.Organizational Creativity
.
.
.
.:
.Information Approach
.
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25
)Erickson,et..al,2001:2-4.(
)2008 :109-110 .(
.Technology Approach
)2004 .(
.Economic Approach
.
)Drucker,1995:42.(
.Culture Approach
)2003 :37.(
.
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26
.
:
.)Prusak,2000:27-29(:
Ã
.
Ã)(
.
Ã.
Ã.
.)Zack,1999:123-145(:
ÃCore Knowledge
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ÃAdvanced Knowledge
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27
.OECD)2004 :7(
:
ÃKnow-How
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ÃKnow-What
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ÃKnow-Who.
.)Polanyi,1997(:
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28
ÃTacit Knowledge
)(
.
)King 2000:59 (
.
.
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Institutional Knowledge Evolution Cycle:
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29
.Knowledge Development
.
.Knowledge Acquisition
.
.Knowledge Refinement
Knowledge Bases.
.Knowledge Distribution & Deployment
)(.
.Knowledge Leveraging
) (
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30
2-2-3
.
)2008 :155.(
)2008 :155 (
:
Knowledge Strategists :
.
.
.
.
Knowledge Professionals :
.
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31
.
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32
.
2-2-4
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Aronson., 2001:162.()Alter, 2002:312 (
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33
) (
) (
:
)Laudon & Laudon,2007:172(.
)Brien,2002:432.(
) (
)Oz,2002:228 (
.
)Brien, 2002:507 (
.
)2004 :26(
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34
)Martin, et al., 2002:100.(
) (
"
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)Alter, 2002:69-71.(
)Brien, 2002:466.(
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35
2-3
.
.
.
.
)2008 :307.(
)Shiba,1993:46 ("
."
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36
.
"Quality Assurance."
)2008 :307 (
:
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.
.
.
.
.
).(
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37
2-3-1
.
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1999:507.(
:
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Superlative
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) (
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38
)
.(
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.
.
.Customer Focus
.
.
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39
.
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.
.
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40
.)1995 :4 (
.
)2002 :20 (
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.
.
.
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)2004 :89-99 (:
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41
.
.)
.
. .
.
.
)2002 :83-842005:677 (
:
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42
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43
.
)Kiotler,2000:56 (Assurance
ReliabilityEmpathyResponsiveness
Tangibility.)Massy,2003:46 (Excellence
/Meeting and/or Exceeding ExpectationsValue
Conformance to Specifications.
.
)2004 :65 (
:
)(
.
)(
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44
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45
)(
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46
2-3-2
Quality ControlQuality
Assurance.)Harvey & Brown,2001:143 (
.
.
.
.
.
.)1998:24:(
..
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47
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48
)2008 :325–326 (
:
Evidence
. .
.
.
)
(.
.
.
.
.
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49
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50
2-4
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.)303 (
.
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51
.
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.
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.
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-)Alavi & Leidner, 2001:1-29 ("Review: Knowledge Management and
Knowledge Management Systems: Conceptual Foundation and Research Issues".
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54
-)Marwick,2001:1-20 ("Knowledge Management Technology".
Nonaka s
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Development: The Role Of Knowledge Management In A Changing World".
:
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)(
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56
.
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57
2-4-2
2-4-2-1
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.
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-)2001 ("
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58
.
-)2003 ("
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.
.
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48
.
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-)2004 ("
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.
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.
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.
.
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quality assurance in Oman s Colleges of Education" .
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.2719 .
.
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62
.
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63
2-4-3
-)Waddell & Stewart,2006 ("The Interdependency between Knowledge
Management and Quality" . .
% .
.
- )Jaime,et..al, 2005 ( "From Quality Management to Knowledge
Management in Research Organizations" .
.
.
.
- )Chua & Lam,2007 ( "Quality assurance in online education: The
Universitas 21 Global approach" .
.
.
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64
.
-)Zhao & Bryar,2006 ("Integrating Knowledge Management and Total
Quality: A Complementary Process".
.
.
.
.
.
-)Longstaff & Haimes,2000 (" Education and Knowledge Management:
A Requisite For Information Assurance".
.
.
-)Lin & Wu,2005 ( "Knowledge Creation Model for ISO 9001 : 2000".
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65
ISO 9001: 2000 .
ISO 9001: 2000 ISO
9001: 2000 .ISO 9001: 2000
.
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