e6a603c3_5056_a318_a878c84neurodf69d1cc9

7/29/2019 e6a603c3_5056_a318_a878c84neurodf69d1cc9

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R R espectespect IIntegrityntegrity SServiceervice EExcellencexcellence

Wg Cdr Dave WinstanleyWg Cdr Dave Winstanley

RAF Leadership CentreRAF Leadership Centre

Neuro Linguistic ProgrammingNeuro Linguistic Programming




‘…‘…we must learn to understand the ‘out-of-we must learn to understand the ‘out-of-

awareness’ aspects of communication. We must awareness’ aspects of communication. We must

never assume that we are fully aware of what wenever assume that we are fully aware of what wecommunicate to someone else. There exists in thecommunicate to someone else. There exists in the

world today tremendous distortions in meaning asworld today tremendous distortions in meaning as

men try to communicate with one another’ men try to communicate with one another’

Edward T. HallEdward T. Hall The Silent LanguageThe Silent Language




‘ ‘ The meaning of any communication is defined The meaning of any communication is defined

by the response it elicits’ by the response it elicits’

Lewis& Pucelik,Lewis& Pucelik, Magic of NLP Demystified Magic of NLP Demystified




WHY EMBRACE NLP?WHY EMBRACE NLP?

• Stretching communication to another levelStretching communication to another level

• It is about maximising potentialIt is about maximising potential

• It is about enhancing operational effectivenessIt is about enhancing operational effectiveness




ScopeScope

• BackgroundBackground

• What is NLPWhat is NLP

• NLP PresuppositionsNLP Presuppositions• Representational SystemsRepresentational Systems

• Rapport and LinguisticsRapport and Linguistics

• NLP and Mission CommandNLP and Mission Command

• VisionVision




BACKGROUNDBACKGROUND




• Tree hugging – pink and fluffy.Tree hugging – pink and fluffy.

• It’s just hypnosis.It’s just hypnosis.

• No relevance to military operations.No relevance to military operations.

• No relevance to Military Leadership.No relevance to Military Leadership.

• Just another fad.Just another fad.

• Its just common sense.Its just common sense.

Common MisconceptionsCommon Misconceptions




WHAT IS NLP?WHAT IS NLP?




• NeuroNeuro: Our nervous system through which we gather and: Our nervous system through which we gather and

process information received through our 5 senses.process information received through our 5 senses.

• LinguisticLinguistic: Language and other nonverbal systems through: Language and other nonverbal systems throughwhich our internal representations are coded, ordered andwhich our internal representations are coded, ordered and

given meaning.given meaning.

• ProgrammingProgramming: The patterns, programmes and strategies: The patterns, programmes and strategiesthat we run in our neurology to achieve our specific andthat we run in our neurology to achieve our specific and

desired outcomes.desired outcomes.

David Shephard & The Performance PartnershipDavid Shephard & The Performance Partnership

What is NLPWhat is NLP




‘…‘…how to use the minds own language tohow to use the minds own language to

consistentlyconsistentl y achieve our specific and desiredachieve our specific and desiredoutcomes’outcomes’

David Shephard & The Performance PartnershipDavid Shephard & The Performance Partnership

In other words:In other words:




Communication modelCommunication model

EXTERNALEXTERNAL

EVENTEVENT

RESULTSRESULTSBEHAVIOUR BEHAVIOUR

Time/SpaceTime/Space

Matter/EnergyMatter/Energy

LanguageLanguage

MemoriesMemories

DecisionsDecisions

Meta ProgramsMeta Programs

Values & BeliefsValues & Beliefs

AttitudesAttitudes

INTERNALINTERNAL

REPREP

STATESTATE

PHYSIOLOGYPHYSIOLOGY

FILTERSFILTERS

DELETEDELETEDISTORTDISTORT

GENERALISEGENERALISE

2 Billion bits per sec2 Billion bits per sec




FramesFrames

‘Ways of Thinking’‘Ways of Thinking’• Cause > Effect.Cause > Effect.

• Results vs. Excuses.Results vs. Excuses.• Perception is Projection.Perception is Projection.

• Responsibility for resultsResponsibility for results

• The Mind-Body Connection.The Mind-Body Connection.




NLPNLP PresuppositionsPresuppositions

• Everyone has a unique model of the world.Everyone has a unique model of the world.

• Respect other peoples model of the world.Respect other peoples model of the world.

• The map is not the territory.The map is not the territory. • People are not their behaviour.People are not their behaviour.

• All behaviour has a positive intention.All behaviour has a positive intention.

• There is no failure, only feedback There is no failure, only feedback

• There are no un-resourceful people, only un-resourceful states.There are no un-resourceful people, only un-resourceful states.

• The meaning of communication is the response you get.The meaning of communication is the response you get.

• Everyone can be taught to do anythingEveryone can be taught to do anything




REPRESENTATIONALREPRESENTATIONALSYSTEMSSYSTEMS




• Visual: looks good to me.Visual: looks good to me.

• Auditory: I been hearing good thingsAuditory: I been hearing good things

about it.about it.

• Kinesthetic: I feel good about the wholeKinesthetic: I feel good about the whole

project.project.

• Olfactory: Smells like a winner to me.Olfactory: Smells like a winner to me.

• Gustatory: I can taste the victory.Gustatory: I can taste the victory.

Representational SystemsRepresentational Systems

& Sub modalities& Sub modalities




Eye Pattern ChartNormally Organised

As You look at the PersonAs You look at the Person

VisualVisual

ConstructedConstructed

VisualVisual

RememberedRemembered

AuditoryAuditory

RememberedRemembered

AuditoryAuditory

ConstructedConstructed

KinaestheticKinaesthetic AuditoryAuditory

DigitalDigital

Reversed organised : Flip diagram over the vertical axisReversed organised : Flip diagram over the vertical axis




RAPPORTRAPPORTAND LINGUISTICSAND LINGUISTICS




• A state of trusting and openness.A state of trusting and openness.

• A perception of liking and being liked.A perception of liking and being liked.

• A state of feeling of closeness and safety.A state of feeling of closeness and safety.• A state where a person is less critical of ideas offeredA state where a person is less critical of ideas offered

to them.to them.

• 1 to 11 to 1• 1 to many1 to many

• Many to manyMany to many

What is RapportWhat is Rapport




RapportRapport

Words

%7

Tonality

%77

Physiology

%77




• MatchingMatching

• MirroringMirroring

• Crossover MirroringCrossover Mirroring

• PosturePosture

• GesturesGestures

• Facial Expression and BlinkingFacial Expression and Blinking

• BreathingBreathing

Rapport throughRapport through

PhysiologyPhysiology




NLPNLP

andandMission CmdMission Cmd




Mission CommandMission Command

‘‘ Auftragstaktik Auftragstaktik

• Tactical decisions should be left toTactical decisions should be left to

junior leaders on the spot who were junior leaders on the spot who were

trusted to make the right decisions.trusted to make the right decisions.

The Army had to learn to live withThe Army had to learn to live withand exploit chaos, not seek to controland exploit chaos, not seek to control

it.it.

• Discipline did not mean followingDiscipline did not mean followingorders butorders but acting in accordance withacting in accordance withintentions.intentions.





‘‘ Auftragstaktik Auftragstaktik • The intention shouldThe intention should convey absolute clarityconvey absolute clarity

of purposeof purpose by focussing on the essentials andby focussing on the essentials andleaving out everything else. The task shouldleaving out everything else. The task shouldnot be specified in too much detail.not be specified in too much detail.

• The seniorThe senior commander wascommander was not to tell hisnot to tell hissubordinate howsubordinate how he was to accomplish hishe was to accomplish histask, as he would if were to issue an order.task, as he would if were to issue an order.

• The first part of the directive was to give theThe first part of the directive was to give thesubordinatesubordinate freedom to act within thefreedom to act within theboundaries set by the overall intentionboundaries set by the overall intention. TheTheintention was binding. The task was not.intention was binding. The task was not.





‘‘ Auftragstaktik Auftragstaktik • It recognised that battle quickly becomes chaotic. ItIt recognised that battle quickly becomes chaotic. It

emphasised independence of thought and action,emphasised independence of thought and action,stating thatstating that ‘a failure to act or a delay are a more‘a failure to act or a delay are a moreserious fault than making a mistake.serious fault than making a mistake.

• The responsibility of every officer was to exploit theirThe responsibility of every officer was to exploit theirgiven situation to the benefit of the whole.given situation to the benefit of the whole. The guidingThe guidingprinciple of action was to be the intent of the higherprinciple of action was to be the intent of the higher

commander.commander.

Officers were to ask themselves theOfficers were to ask themselves the

question: ‘What would my superior order me to do if question: ‘What would my superior order me to do if he were in my position and knew what I know?’he were in my position and knew what I know?’



RRespectespect IIntegrityntegrity SServiceervice EExcellencexcellence

Any QuestionsAny Questions

e6a603c3_5056_a318_a878c84neurodf69d1cc9

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