E2E120System and Application Monitoring in SAP Solution Manager7.2

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COURSE OUTLINE.

Course Version: 19Course Duration:

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Contents

vii Course Overview

1 Unit 1: Overview of System and Application Monitoring in SAP Solution Manager

1 Lesson: Introducing the Monitoring and Alerting Infrastructure (MAI)

1 Lesson: Describing the Available User Interfaces

3 Unit 2: Use of the Alert Inbox

3 Lesson: Using the Alert Inbox3 Lesson: Explaining Incident and Auto Notification

5 Unit 3: Monitoring and Alerting Infrastructure (MAI)

5 Lesson: Describing the Technical Architecture of the MAI5 Lesson: Describing the Internal Structure of the MAI

7 Unit 4: Prerequisites for System and Application Monitoring Configuration

7 Lesson: Describing Prerequisites for System and Application Monitoring Configuration

9 Unit 5: Administration Settings for System and Application Monitoring: Work Modes and Notification

9 Lesson: Describing Central Notification Management9 Lesson: Describing Work Mode Management

11 Unit 6: Monitoring Template Concept

11 Lesson: Describing the Monitoring Template Concept11 Lesson: Describing the Template Configuration

13 Unit 7: Setup and Use of System Monitoring, DB, and Host Monitoring (SysMon)

13 Lesson: Describing the Complete Flow of System Monitoring13 Lesson: Managing Custom Templates13 Lesson: Using the System Monitoring Application13 Lesson: Using the CA Introscope Monitoring Application

15 Unit 8: User Experience Monitoring (UXMon)

15 Lesson: Describing an Overview of UXMon15 Lesson: Describing the Setup of UXMon15 Lesson: Using User Experience Monitoring (UXMon)

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17 Unit 9: Interface Channel Monitoring (ICMon)

17 Lesson: Setting Up ICMon17 Lesson: Using ICMon

19 Unit 10: Integration Monitoring

19 Lesson: Understanding Process Integration Monitoring (PI Mon)19 Lesson: Setting Up PI Mon19 Lesson: Using PI Mon19 Lesson: Understanding Message Flow Monitoring (MF Mon):

Overview, Architecture and Configuration19 Lesson: Using MF Mon

21 Unit 11: Job Monitoring (Job Mon)

21 Lesson: Understanding System and Application Monitoring: Job Mon Architecture and Configuration

21 Lesson: Understanding System and Application Monitoring: Job Mon Use

21 Lesson: Monitoring Background Jobs with SAP Solution Manager (Appendix)

23 Unit 12: Business Intelligence Monitoring (BI Mon)

23 Lesson: Describing the Overview and Scope of BI Mon23 Lesson: Setting Up BI Mon23 Lesson: Working with BI Mon

25 Unit 13: Automated Reporting and Dashboards

25 Lesson: Understanding Automated Reporting (EWA and SLR)25 Lesson: Understanding Dashboards and Dashboard Builder

27 Unit 14: SAP Mobile Application for SAP Solution Manager

27 Lesson: Understanding SAP Mobile Apps

29 Unit 15: Solution Manager Self Monitoring & Error Handling

29 Lesson: Understanding Self-Monitoring of the Monitoring and Alerting Infrastructure (MAI)

29 Lesson: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration functions

29 Lesson: Understanding Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS)

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Course Overview

TARGET AUDIENCEThis course is intended for the following audiences:

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UNIT 1 Overview of System and Application Monitoring in SAP Solution Manager

Lesson 1: Introducing the Monitoring and Alerting Infrastructure (MAI)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Understand the central changes in SAP system monitoring with SAP Solution Manager

Lesson 2: Describing the Available User InterfacesLesson ObjectivesAfter completing this lesson, you will be able to:

● Get an overview of the available user interfaces in SAP Solution Manager

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Unit 1: Overview of System and Application Monitoring in SAP Solution Manager

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UNIT 2 Use of the Alert Inbox

Lesson 1: Using the Alert InboxLesson ObjectivesAfter completing this lesson, you will be able to:

● Learn how to navigate the Alert Inbox and use the Alert Type table, the Alert Group table, and the Alert Details

Lesson 2: Explaining Incident and Auto NotificationLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain the available notification options

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Unit 2: Use of the Alert Inbox

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UNIT 3 Monitoring and Alerting Infrastructure (MAI)

Lesson 1: Describing the Technical Architecture of the MAILesson ObjectivesAfter completing this lesson, you will be able to:

● Describe all technical components needed for the MAI

Lesson 2: Describing the Internal Structure of the MAILesson ObjectivesAfter completing this lesson, you will be able to:

● Understand how the data provider, data provider connector, event calculation engine, and alert consumer connector work

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Unit 3: Monitoring and Alerting Infrastructure (MAI)

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UNIT 4 Prerequisites for System and Application Monitoring Configuration

Lesson 1: Describing Prerequisites for System and Application Monitoring ConfigurationLesson ObjectivesAfter completing this lesson, you will be able to:

● Get an overview of the SLD, LMDB, and prerequisite configuration steps for the MAI

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Unit 4: Prerequisites for System and Application Monitoring Configuration

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UNIT 5 Administration Settings for System and Application Monitoring: Work Modes and Notification

Lesson 1: Describing Central Notification ManagementLesson ObjectivesAfter completing this lesson, you will be able to:

● Administrate the global recipient pool and your own notification settings

Lesson 2: Describing Work Mode ManagementLesson ObjectivesAfter completing this lesson, you will be able to:

● Deal with work mode management

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Unit 5: Administration Settings for System and Application Monitoring: Work Modes and Notification

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UNIT 6 Monitoring Template Concept

Lesson 1: Describing the Monitoring Template ConceptLesson ObjectivesAfter completing this lesson, you will be able to:

● Describe the features of the SAP monitoring templates

Lesson 2: Describing the Template ConfigurationLesson ObjectivesAfter completing this lesson, you will be able to:

● Get a basic understanding of how the SAP technical templates work

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Unit 6: Monitoring Template Concept

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UNIT 7 Setup and Use of System Monitoring, DB, and Host Monitoring (SysMon)

Lesson 1: Describing the Complete Flow of System MonitoringLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain all necessary configuration steps required to use system monitoring function

Lesson 2: Managing Custom TemplatesLesson ObjectivesAfter completing this lesson, you will be able to:

● Maintain the monitoring settings in your custom template

Lesson 3: Using the System Monitoring ApplicationLesson ObjectivesAfter completing this lesson, you will be able to:

● Use the System Monitoring application

Lesson 4: Using the CA Introscope Monitoring ApplicationLesson ObjectivesAfter completing this lesson, you will be able to:

● Navigate the CA Introscope

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Unit 7: Setup and Use of System Monitoring, DB, and Host Monitoring (SysMon)

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UNIT 8 User Experience Monitoring (UXMon)

Lesson 1: Describing an Overview of UXMonLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain the UXMon architecture, the script recorder, and the editor

Lesson 2: Describing the Setup of UXMonLesson ObjectivesAfter completing this lesson, you will be able to:

● Execute the setup of UXMon

Lesson 3: Using User Experience Monitoring (UXMon)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Use the UXMon for monitoring and alerting

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Unit 8: User Experience Monitoring (UXMon)

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UNIT 9 Interface Channel Monitoring (ICMon)

Lesson 1: Setting Up ICMonLesson ObjectivesAfter completing this lesson, you will be able to:

● Perform the ICMon configuration

Lesson 2: Using ICMonLesson ObjectivesAfter completing this lesson, you will be able to:

● Use the Interface Channel Monitoring application

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Unit 9: Interface Channel Monitoring (ICMon)

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UNIT 10 Integration Monitoring

Lesson 1: Understanding Process Integration Monitoring (PI Mon)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Understand the scope of central PI Mon and get an overview of the PI architecture

Lesson 2: Setting Up PI MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain the prerequisites and execute the relevant setup steps for PI Mon

Lesson 3: Using PI MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Access the monitoring UI and select relevant monitor

Lesson 4: Understanding Message Flow Monitoring (MF Mon): Overview, Architecture and ConfigurationLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain the MF Mon architecture, understand the prerequisites, and describe the configuration steps

Lesson 5: Using MF MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Using MF Mon

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Unit 10: Integration Monitoring

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UNIT 11 Job Monitoring (Job Mon)

Lesson 1: Understanding System and Application Monitoring: Job Mon Architecture and ConfigurationLesson ObjectivesAfter completing this lesson, you will be able to:

● Understand and configure the Job Mon architecture in SAP Solution Manager within system and application monitoring

Lesson 2: Understanding System and Application Monitoring: Job Mon UseLesson ObjectivesAfter completing this lesson, you will be able to:

● Work with system and application monitoring and Job Mon

Lesson 3: Monitoring Background Jobs with SAP Solution Manager (Appendix)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Describe Job Mon included in the Business Process Monitoring application and Job Documentation scenario

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Unit 11: Job Monitoring (Job Mon)

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UNIT 12 Business Intelligence Monitoring (BI Mon)

Lesson 1: Describing the Overview and Scope of BI MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Explain the scope of the BI Mon scenario

Lesson 2: Setting Up BI MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Set up BI Mon with SOLMAN_SETUP

Lesson 3: Working with BI MonLesson ObjectivesAfter completing this lesson, you will be able to:

● Use BI Mon

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Unit 12: Business Intelligence Monitoring (BI Mon)

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UNIT 13 Automated Reporting and Dashboards

Lesson 1: Understanding Automated Reporting (EWA and SLR)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Get an overview of Early Watch Alert reports and Service Level reports

Lesson 2: Understanding Dashboards and Dashboard BuilderLesson ObjectivesAfter completing this lesson, you will be able to:

● Use the Dashboard Builder

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Unit 13: Automated Reporting and Dashboards

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UNIT 14 SAP Mobile Application for SAP Solution Manager

Lesson 1: Understanding SAP Mobile AppsLesson ObjectivesAfter completing this lesson, you will be able to:

● Get an overview of the SAP mobile apps infrastructure and the available apps for system and application monitoring

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Unit 14: SAP Mobile Application for SAP Solution Manager

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UNIT 15 Solution Manager Self Monitoring & Error Handling

Lesson 1: Understanding Self-Monitoring of the Monitoring and Alerting Infrastructure (MAI)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Describe the self-monitoring function for the MAI

Lesson 2: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration functionsLesson ObjectivesAfter completing this lesson, you will be able to:

● Describe the features of the SAP Solution Manager landscape, infrastructure, and self-diagnostics function

Lesson 3: Understanding Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS)Lesson ObjectivesAfter completing this lesson, you will be able to:

● Describe some expert tools for error handling

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