e status er survey 2013 en

7/30/2019 e Status Er Survey 2013 En

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User satisfaction survey on key quality aspects for European

statistics produced by Eurostat

Dear user,

How should we ensure that we are meeting your needs? The best way is to ask you directly and we would be grateful if you could

spare some minutes to respond to the following questionnaire. This survey is an opportunity for us to better understand why and

how you use European statistics and what your assessment of the quality of our data and products (publications, database,

website,...) is. It also allows you to express your views and to participate in the further enhancement of our statistics and services.

Your answers would be highly appreciated.

The results of this survey will be published on Eurostat's website in an aggregated form.

We assure you that your individual answer will be dealt with in strict confidence.

Please note that this survey is an excellent tool to improve the quality of the services of Eurostat. In this you can find out thelink

results of the 2012 survey.

Questions marked with an asterisk require an answer to be given.*

User type

To which user group do you belong?*

Private user

Student or academic

Commercial company

Trade association

Public administration

Commission DG or service

European Institution / body (other than the Commission)

National Statistical Institute

International organisation

Political party / political organisation

Redistributor of statistical information

Other
http://epp.eurostat.ec.europa.eu/portal/page/portal/quality/documents/USS2011_Report.pdfhttp://epp.eurostat.ec.europa.eu/portal/page/portal/quality/documents/USS2011_Report.pdf


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Please specify*

Country of workplace

Where do you work?*

Belgium Italy Portugal

Bulgaria Cyprus Romania

Czech Republic Latvia Slovenia

Denmark Lithuania Slovakia

Germany Luxembourg Finland

Estonia Hungary Sweden

Ireland Malta United Kingdom

Greece Netherlands Other

Spain Austria

France Poland

Please specify

Use of European statistics

For the purpose of this survey European statistics should be understood as all statistical data published by

Eurostat

Section A: General information about the use of European statistics provided by Eurostat


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1. Which European statistics do you mainly use?

Please mark all relevant datasets*

Economy and finance - National accounts (including GDP, main aggregates, input-output tables)

Economy and finance - European sector accounts

Economy and finance - Price statistics

Economy and finance - Government finance statistics

Economy and finance - Balance of payments

Economy and finance - Financial accounts and monetary indicators

Industry, trade and services - Structural business statistics

Industry, trade and services - Short-term business statistics

Industry, trade and services - Tourism

Industry, trade and services - Information society

Population and social conditions - Labour market (including labour force survey)

Population and social conditions - Population

Population and social conditions - Health

Population and social conditions - Education and training

Population and social conditions - Living conditions and social protection

International trade statistics

Environment statistics

Agriculture and fishery statistics

Energy statistics

Transport statistics

Science, technology and innovation

Regional statistics

Europe 2020 indicators

Sustainable development indicators

Euro indicators / PEEIs (Principal European Economic Indicators)

Globalisation indicators

Other


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Please specify*

2. How do European statistics influence your work?*

They are essential for my work They are of value as background

information

They are of no use to my work

They are important for my work They are of minor importance

3. For what purposes do you use European statistics ?

(Please mark all relevant uses)*

Monitoring or formulating policy

Preparing legislation

Negotiations

Econometric model building and forecasting

Research

General background information

Re-dissemination of statistical data

Media use

Market analysis

Decision-making in business

Other

Please specify*


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4. How often do you use European statistics?*

Daily Monthly Annually

Weekly Quarterly At other intervals

5.1. What Eurostat products do you mainly use?

(Please mark all relevant products)*

Eurostat press releases

Statistics Explained

Statistics in Focus

Other Eurostat publications

Eurostat main tables accessible from its website

Eurostat database accessible from its website

Tailor-made Eurostat data

Eurostat micro data

Other products

Please specify*


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5.2. How do you rate the quality of Eurostat's publications and Statistics Explained?

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

a: 1

b: 2

c: 3

d: 4

e: 5

f: No opinion

a b c d e f

Statistics Explained*

Eurostat Yearbook*

Eurostat Regional Yearbook*

Pocketbooks*

Statistics in Focus*

Press releases*

Section B: Quality aspects of European statistics

In this section we would like to obtain your opinion on some quality aspects of European statistics, such as

, and .timeliness completeness comparability

6. How do you rate the of European statistics for your purposes?timeliness(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

a: 1

b: 2

c: 3

d: 4

e: 5

f: No opinion

a b c d e f


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Economy and finance - National

accounts (including GDP, main

aggregates, input-output tables)*

Economy and finance - European

sector accounts*

Economy and finance - Price

statistics*

Economy and finance - Government

finance statistics*

Economy and finance - Balance of

payments*Economy and finance - Financial

accounts and monetary indicators*

Industry, trade and services -

Structural business statistics*


Short-term business statistics*Industry, trade and services -

Tourism*

Industry, trade and services - Information

society

*

Population and social conditions -

Labour market (including labour force

survey)*


Population*


Health*


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Education and training*


Living conditions and social protection*

International trade statistics*

Environment statistics*

Agriculture and fishery statistics*

Energy statistics*

Transport statistics*

Science, technology and innovation*

Regional statistics*


*

Sustainable development indicators*

Euro indicators / PEEIs (Principal

European Economic Indicators)*

Globalisation indicators*Your other European statistics (as

specified under question 1)*

6.a. How does the timeliness of data published on the Eurostat website compare with that of data on the

websites of the EU Member States' National Statistical Offices?*

Better Same Worse No opinion


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7. How do you rate the overall of European statistics in terms of e.g. breakdowns availablecompleteness

by countries, regions, components, etc?


a: 1

b: 2

c: 3

d: 4

e: 5

f: No opinion

a b c d e f



aggregates, input-output tables)*Economy and finance - European

sector accounts*


statistics*


finance statistics*Economy and finance - Balance of

payments*

Economy and finance - Financial





Short-term business statistics*

Industry, trade and services - Tourism

*


Information society*


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survey)*


Population*


Health*




Living conditions and social protection*International trade statistics*



Energy statistics*



Regional statistics

*


*





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Globalisation indicators*

Your other European statistics (as


8. How do you rate the of European statistics among regions and countries?comparability


a: 1

b: 2

c: 3

d: 4

e: 5f: No opinion

a b c d e f



aggregates, input-output tables)*

Economy and finance - European

sector accounts*Economy and finance - Price

statistics*


finance statistics*


payments*








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Tourism*





survey)*


Population*


Health*Population and social conditions -







Energy statistics*





*



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9. How do you rate the overall quality of European statistics?


a: 1

b: 2

c: 3

d: 4

e: 5

f: No opinion

a b c d e f



aggregates, input-output tables)*Economy and finance - European

sector accounts*


statistics*


finance statistics*


payments*






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Tourism*





survey)*


Population*Population and social conditions -

Health*








Energy statistics*Transport statistics*

Science and technology and

innovation*



*


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10. How does the quality of European statistics compare with that of statistics published by National

Statistical Institutes, the IMF, OECD, UN/ECE, World Bank and FAO?*


Please briefly explain your rating, specifying advantages or shortcomings of European statistics in

comparison with the other data sources.

11. Personally how much do you trust the statistics produced by Eurostat?*

Trust them greatly

Tend to trust them

Tend not to trust them

Distrust them greatly

No opinion


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Please provide comments to explain you answer.

Section C: Dissemination, metadata and services

Release calendar

12. Are you aware of the release calendar on Eurostat's website?*

Yes No

Do you think it contains sufficient and relevant information for your needs?*

Yes No

Partly No opinion

Please say why

Metadata is information that is needed to be able to use and interpret statistics. The statistics released by

Eurostat are described by metadata according to standard formats covering the content, the production

processes and the quality of the statistics.

13. Do you use the metadata provided by Eurostat?*

Yes No


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Which metadata do you use?*

Metadata explaining the

statistics

Metadata describing the

statistical production

Metadata on quality

Do you find the metadata sufficient for your purpose?

Yes Partly No

Metadata explaining the statistics*

Metadata describing the statistical

production*

Metadata on quality*

Do you find the metadata easily accessible?*

Yes Partly No

Please add any comments or opinions you would like to share with Eurostat on the metadata (e.g. problems,

good examples, incidents, etc.)

Website design and access

14. Is it easy to access the European statistics you need on the Eurostat's website?*

Yes Partly No No opinion


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Please say why

Please say why

15. Are European statistics presented in a way that is easy-to-understand?*

Yes Partly No No opinion

Please say why

Please say why


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16. How do you rate the content of Eurostat's website in relation to your needs?*

Very good Satisfactory Very poor

Good Poor No opinion

17. In which language do you access Eurostat's website?

Please mark all relevant languages.*

English

French

German

18. How would you rate the Eurostat's website?

(1 - very good, 2 - good, 3 - adequate, 4 - poor, 5 - very poor)

a: 1

b: 2

c: 3

d: 4

e: 5

f: No opinion

a b c d e f

Navigation to required information*

Performance/speed*

Database extractions tools*

Help texts/help facilities*

Search facilities*

Alert and notification*


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Please add any comments or opinions on the website that you would like to share with Eurostat.

Support services

19. How satisfied are you with the user support provided by Eurostat?*

Very satisfied Unsatisfied Not known

Satisfied Very unsatisfied

Neither satisfied not unsatisfied No opinion

20. How do you rate the of the data and services provided by Eurostat?overall quality *

Very good Adequate Very poor

Good Poor No opinion


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21. Comparing with the situation in April 2012, when the previous survey was conducted, how do you

rate the overall quality of the data and services provided by Eurostat in terms of...


Timeliness of data?*

Comparability of data?*

Completeness of data?*

Metadata*

Website*

Support services*

Overall*

Please provide comments to explain your answer.

22. Please add here any additional comments, including areas in which you see room for improvement,

new ideas or concerns you would like to share with us.

e status er survey 2013 en

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