e-services got you down?. what is e-service? e-service includes transactions via the computer:...
TRANSCRIPT
e-Services got you down?
What is e-Service?e-Service includes transactions via the
computer: Registering for classes Dropping and withdrawing from classes Printing transcripts Printing degree audits Paying for courses Assisting faculty with on-line grading, class
lists, etc.
Why are e-Services necessary?
Reduce business costs Improved efficiency Increase productivity Increase access for students Provide immediate service 24/7
“Does the implementation of e-Services create stressors on employees?”
Why does it matter if employees experience stress?
Costs U.S. employers over $200 billion annually through: Employee absenteeism Employee morale Employee retention Employee health
Research Methodology
Web based survey to 507 MnSCU list-serve members
Combination of stress related questions: Frequency scale Ranking of stressors Open ended Demographic
I wanted to know how often employees experience stress due to…..
Technology changes Computer slowdowns Performance demands Quality of supervision Inadequate training Customer demands
Survey Response Rate 122 out of 507 responded 24% response rate
How often do you experience stress due to technology change?
21.31
49.18
24.59
4.92
0
10
20
30
40
50
60
Frequently Sometimes Rarely Never
Stress Frequency
Per
cen
t
Does age affect how often stress is experienced?
Stress Frequency
01020304050607080
18-25Years
26-32Years
33-40Years
41-45Years
46-50Years
50+ Years
Age Category
Str
ess
Fre
qu
ency
Does education level affect how often stress is experienced?
Stress Frequency
010203040506070
Master Degreeor more
SomeGraduateLevel - No
degree
4-year Degree 2-year Degree Some College-No degree
High SchoolGraduate
Education Level
Fre
qu
ency
Lev
el
Does tech experience affect how often stress is experienced?
Stress Frequency
0
10
20
30
40
50
60
1 year or less 1-2 Years 3-5 Years 5+ Years
Years of Experience
Str
ess
Fre
qu
ency
“Does the implementation of e-Services create stressors on employees?”
YES…….
Knowing the answer is yes….
Provide support Increase communication Involve employees Provide training
Questions…….