e-services
DESCRIPTION
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E-Services
This refers to all buying and selling over the internet.
E-commerce
Advantages◦ Services available 24 / 7◦ Large stock range◦ Detailed product information◦ Ability to compare prices◦ Equal delivery to town and country
Disadvantages◦ Possible credit card fraud ◦ What about returning faulty goods?◦ How are you covered when you purchase goods from
another country?
Advantages and Disadvantages
This allows you to manage your money on-line.
E-banking
Advantages◦ Service available 24/7◦ Secure◦ From comfort of home◦ Can make various payments/transfers◦ View transactions
Disadvantages◦ No face to face communication
Advantages & Disadvantages
E-Government refers to the use of ICT to provide Government services, transactions and interactions with citizens, businesses and other government departments.
Examples include: e-gov portal, online tax service, schoolnet.
E-Government
Advantages◦ No need to queue◦ Can view all services
available from home◦ Quick communication
Disadvantages◦ No face to face communication therefore cannot
get suggestions of alternative actions
Advantages & Disadvantages
E-learning refers to learning via the internet or working through a disc based tutorial
E-learning
One trainer can train many people at different locations
Students can work at their own pace Teaching can be 24/7 E-learning solutions are cheaper than
traditional teaching methods
Advantages
No opportunity to ask question and receive answer there and then
Internet connection may fail Download speed may be slow Materials may be limited
Disadvantages
Refers to people working at home connected to the rest of the organisation via network, e-mail or telephone
Teleworking
Reduced or Zero commuting ◦ No travelling◦ Less stress due to traffic
Greater ability to focus on one task Flexible schedule Reduced office space/desk requirements
Advantages
Lack of human contact Negative impact on team work Self-discipline (might be difficult to focus)
Disadvantages