e-planning - making sense of the opportunity
DESCRIPTION
Presentation to Innovation in Development Assessment conference, Sydney 2009TRANSCRIPT
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e
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indicators to measure
e-Planning readiness
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Electronic system capacity1
Data quality2
e-Service delivery[internal + external]
3
Organisational support4
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System Data Services Organisational0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%Council e-Planning readiness
High Medium Baseline Low
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so why is it so hard to get
tractionmomentum
supporttake-up
?
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so why is it so hard to get
tractionmomentum
supporttake-up
?
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what are the drivers?
Better performance
Reduced costs
Improved efficiency
Faster responses
Better customer service
Risk management
Compliance
Others?
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A better system
Simpler and clearer decision-making
Investment and job creation opportunities
Broader public sector reforms through online service delivery
Better outcomes
Streamlined, parallel assessment processes Improved referral management Consistent, timely and quality
decisions
Better applications
SmartForms and online checklists Online payments Integration with Council and
Agency corporate systems
Better information
Planning enquiry processes Accurate digital data and online maps Searchable controls and policies
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Source: ITU
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“Eighty percent of success is showing up.”
Woody Allen
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ideasexamples
tips & tools
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at the centre
put the citizen
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Choose theright services to transformusing ICT
How do you currently access our
services?
Would you use the service differently if
it was delivered electronically?What are the
benefits of this change for you?
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Understand the benefits and limitations of channel choices
+Fast
DirectWidespread
-Capacity
SpeedAvailability
=Simple, critical
applications
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Pilot
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collaborate
greater benefits
for
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41
267
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140,000
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$243m
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innovativee x t e n s i o n
of existing technologies
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Courageto unpack your
business processes
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Port Stephens Council
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set up benchmarks to measure your success
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• Captured phone enquiry data about key planning issues
• Measured enquiry levels after implementing e-Planning services
• Regular measurement to track performance
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http://www.localsmartforms.info
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Explore emerging technologies
Web 2.0
Open source
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http://www.twitterplan.co.uk
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“Change is inevitable - except from a vending machine.”
Robert C Gallagher
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Ask your citizens what would help them the most
(and keep asking)
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Choose applications and delivery platforms that make sense
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Pick pilot projects that show quick outcomes
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Collaborate with other Councils, Agencies and delivery partners
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Measure your success and tell everyone!
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?s
Allison Hornery0409 363 136
@allisonhornery
www.horneryplus.net.au