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BYOD - MobileIron Device - Android Enrollment - No Passcode.docx of 12 30 December 2015

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METLIFE MOBILITY END USER TECHNOLOGY

MOBILEIRON

HOW TO ENROLL YOUR BYOD ANDROID DEVICE


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Revision Modification follow-up Author name Date

1.0 Creation Jason SERINO 11-Sept-2015

CONTENTS

1 Overview ......................................................................................................................................................................................... 3

2 Prerequisites ................................................................................................................................................................................... 3

3 How to enroll your Android device ................................................................................................................................................. 4

3.1 Enrollment Steps ..................................................................................................................................................................... 4


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1 OVERVIEW

This guide will help you enroll your Android device within the MetLife MobileIron system.

This guide was optimized for a Samsung device. There are many different Android devices as well as different version of the Android Operating system. Capturing all possible variances in enrollment with these many devices would be impossible. Read through the instructions before beginning your enrollment. If there are differences between what you see on your phone versus what is contained within this guide, follow the prompts on your phone to the best of your ability. If you have issues with any portion of the enrollment on your Android model, call your local help desk for assistance.

The Help Desk will not be able to assist with Google Account issues, carrier issues, and general device and operating system issues. The Help Desk will only be able to assist with issues with corporate resources such as email, contact, calendars and other corporate data.

Note: While MobileIron provides a warning that installing the app allows the device administrator to erase all data and more, the control is limited to the Divide functionality. Divide will not monitor, track or retain any personal activity or content on the device. Although Google states that installing certificates allows the administrator to collect personal data and more, MetLife will not monitor, track or retain any personal activity or content on the device. For more information, see the Mobility BYO FAQ’s and the Device Settings table on the Mobility website.

2 PREREQUISITES

• A Samsung, HTC, LG, or Motorola device running Android 4.4 or higher. • Your smartphone MUST be connected to a 3G/4G carrier network • You MUST have a Google account (Google ID) • Recommended: For faster set up and download of apps use Wi-Fi or the Guest-Net Wi-Fi within a MetLife building. Locate

the Settings App > select Wi-Fi settings > Connect to Guest-Net. Search MyMetLife for the current Guest-Net password.

https://global.amer.mymetlife.com/en-us/mobility/Pages/byo-faqs.aspx

https://global.amer.mymetlife.com/en-us/mobility/Pages/smart-phone-attributes.aspx


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3 HOW TO ENROLL YOUR ANDROID DEVICE

The steps below will guide you on how to enroll your Android device with the MetLife MobileIron application.

3.1 ENROLLMENT STEPS

1. Open up the web browser app on the device and go to the following URL address: mobilehelp.metlife.com/reg

NOTE: Depending on your device’s browser, you may receive an initial security warning that says “Your Connection is not private.” If you see this warning, tap on “Advanced,” and then tap on “Proceed to mobilehelp.metlife.com.”

2.

- - -

3. You may Tap on the “Terms of Service and End User Agreement” in order to read the terms that you are agreeing to.

You must tap on the “I Agree To The Terms” checkbox in order to start the registration process. Tap “Let’s Register.”

Tap “I Agree To The Terms” checkbox Tap “Let’s Register”

At the registration webpage, type in your PNB MetLife email address in the Username field in the following format ([email protected]), as well as your PNB Metlife password (what you login to your MetLife computer)

https://mobilehelp.metlife.com/reg


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4. The registration webpage will prompt you to download the MobileIron app from the Google PlayStore. Tap “Get App.”

5. The Google PlayStore will open and take you directly to the MobileIron Mobile@Work app for downloading. Tap “Install” Tap “Accept”


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6. After the Mobile@Work app is installed, tap “Open”

7. When Mobile@Work opens, tap inside the email field, and enter your MetLife email address. Tap “Next,” then tap in the password field, and enter your Windows login password.


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8. The Mobile@Work app requires the Device Administrator to have privileges on the device. Activating the Device Administrator is required for MetLife to manage Corporate data on your device.

Tap “Continue” Tap “Activate”

9. MobileIron now needs to set up the MetLife Secure Apps on the device. Tap “Continue” Tap “Begin”


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10. If you are prompted with an “Install Blocked” screen, tap “Settings” and check the box next to “Unknown Sources.” Tap “Yes” to accept the warning, then tap the back button to return to the MobileIron app. You will be returned to the screens in step 10. Tap “Continue” and then “Begin” again to start the Secure Apps install.

11. MetLife MobileIron apps will now be downloaded to the device. Tap “Next” to start the installation of the apps.


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12. After the installation of each app, select “Done.” This will allow the next app to install. Once all of the apps have been installed successfully, tap “Next.”

13. A passcode needs to be created for the Secure Apps container. This passcode is used in order to gain access to the MetLife secure content installed on the device. The Secure Apps passcode will be different than the device unlock screen passcode.

Tap “Continue” to set up the Secure Apps passcode


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14. Once the Secure Apps passcode has been successfully set up, the app will check against the MobileIron servers and return a green check. Tap the “Menu” button in the top left, and then tap on “Apps@Work.” This is the MetLife App catalog for your device. As MetLife corporate apps are developed for Android, you can download them here. Tap the home button to return to the Home Screen.

15. On your device you should have the MetLife “Divide” Email solution installed. This app consists of: Mail, Calendar, Contacts and Tasks as separate icons. Tap on the “Mail” icon in order to set up your MetLife email on the device.


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16. The MetLife Divide client will prompt you for your MetLife Windows password. Enter your MetLife password (what you login to your MetLife computer with) and tap “OK.” Your mail will start populating on your device within a few minutes, depending on your network connection.

17. Tap the Home button.

18. Tap “Docs@Work,” tap Sites and ensure you see three different folders (Future, Home Drive Future, and Share Drive Future).


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19. YOU ARE NOW REDIRECTED TO YOUR MAILBOX. THE ENROLLMENT PROCESS IS COMPLETED. YOUR METLIFE EMAIL, CONTACTS, AND CALENDAR ARE CONFIGURED ON YOUR DEVICE

20. See the Android BYO Enrollment Guide for informational and troubleshooting tips, and visit the Mobility website for more information.

https://global.mymetlife.com/mobility

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