e-learning at oracle: state of the initiative and lessons learned daniel tkach principal, worldwide...
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E-Learning at Oracle:State of the Initiativeand Lessons Learned
Daniel TkachPrincipal, Worldwide Marketing
Oracle e-Business Suite
“On the Internet, content may be king, but infrastructure is God”
Tom KellyVP, Worldwide Training
Cisco Systems, Inc.
“ In the current digital culture, CIOs that implement learning infrastructures, providetheir organizations with the ultimate means for market differentiation”
John SantosMeta Group Research
What is e-Learning, Anyway? A learning
opportunity available at the
user’s “webtop” – Instructor led– Community
based– Self-paced – Blended mix
Why e-Learning?
“Vendors without an e-Learning strategy will lose share to their competitors”
Cushing Anderson, IDC, 2000
e-Learning: an e-Business Imperative
e-Learning
Employees
Customers
Suppliers
Launch of new productsMergers and acquisitionsBusiness to business environmentsLarge scale reengineering effortsRoad warriorsHelp desks
Support Train
Perform
“Need to learn fast to execute”
The Oracle e-Business Model
CU
ST
OM
ER
SC
US
TO
ME
RS
Direct SalesDirect Sales
E-StoreE-Store
PortalPortal(Sell-Side (Sell-Side
MarketplaceMarketplace))
Suppliers & Suppliers & PartnersPartners
Suppliers & Suppliers & PartnersPartners
Customer Customer ServiceService
EnterpriseEnterpriseApplicationsApplications
Self ServiceSelf ServiceApplicationsApplications
BusinessBusinessIntelligenceIntelligence ServiceService
ProvidersProvidersServiceService
ProvidersProviders
PortalPortal(Buy-Side (Buy-Side
Marketplace)Marketplace)
SU
PP
LIE
RS
SU
PP
LIE
RS
E M P L O Y E E SE M P L O Y E E S
Oracle e-Business Learning
TrainSuppliers
TrainCustomers
TrainEmployees
EnterpriseEnterpriseApplicationsApplications
OTA, O.TUTOROTA, O.TUTORO.O.iiLEARNINGLEARNING
Key e-Business transformation enabler
Adds value at every point in the customer and supplier relationship cycles
Oracle iLearning
A Learning Community Management System offered as a fully hosted Internet service.
http://www.oracle.com/ilearning
Hosted Application Content may be stored at the client’s location (behind firewalls)Learning Community Learners, Instructors, Managers Content Providers and Administrators.
Multiple Learning Modes Synchronous, Asynchronous, Self-Paced and Scheduled Learning.
Content Management Delivery, tracking, administration and reuse
Oracle iLearning
LSP Content Server
LSP Content Server
ClientContentServer
ClientContentServer
Client FirewallClient
OracleFirewall
Oracle iLearning Hosted Architecture
iLearning Server B
iLearning Server B
iLearning Server A
iLearning Server A
iLearning Server B
iLearning Server B
Oracle iLearning Servers
Oracle iLearning Servers
Learning Service Provider
Separation of Content and Learning Management System
OracleiLearningASP
Oracle iLearning Functionality
Customize* Look & Feel* Business Logic
Administrator,App. Developer
Administrator,App. Developer
Manage* Setup* Integrate* Control Access* Monitor
LearningAdministrator
LearningAdministrator
Build* Design* Assemble
Content Developer
Content Developer
Measure* Analyze* Evaluate* Mine (data)
Manager,Analyst
Manager,Analyst
Learn* See* Try
* Enroll* Collaborate* Feedback
LearnerLearner
Teach* Deliver* Assess* Advise* Collaborate
InstructorInstructor
Reusable Content Object Model
Curriculum
PPT HTMLVideo
…
Component
TopicRCO
RCO
Course
RCO
RCO
?????? Test
Topic
Collaborate
LearningEventLearningEvent
Instructor led course
titles
Instructor led course
titles
Technology-based training
titles
Technology-based training
titles500+
400
Total staffTotal staff1700
CountriesCountries60+
People trainedin 1999
People trainedin 1999600KInstructorsInstructors 1100
LocationsLocations 400
Oracle University Today
Oracle e-business Transformation
Internet Content
Internet Sales
Internet Operations
Internet Delivery
• eClasses, OLN & e-Business Network
• Thin Client Classroom• E-Learning Fast Tracks• Oracle iLearning
TIME TO MARKET
OLN: Professional Subscription
Subscription education business focused on advanced topics
e-learning service for Oracle professionals Powered by Oracle iLearning Available globally 24x7x365 Growing at 2000 subscribers per week Target 100,000 learners by end 2001 Four months from concept to revenue
Success Factors for OLN
Executive sponsorship Technical infrastructure (Learning
Management System & development) Training/HR support IT support End user acceptance Content (High quality; designed for
delivery method) Communication plan
Problems and Solutions
New product Very fast growth Internet latency on global operations Course design Non-Oracle content – standards And the most important….
– EXPECTATIONS
What has E-Learning Meant for Oracle? Rapid refocus of business model and
adoption of e-learning for Oracle University, the second largest IT training provider
Quarter (Q1 00) to Quarter (Q1 01) Comparison:
Internal education cost down 40% ($3.7M)Classroom enrollments down 60% (19,300)eClass enrollments up by 43500Total student enrollments up 36% (11,500)
E-Learning Trends
Strategy Assessment Course Production Management Authoring and Aggregation
StrategicPoint Solutions
Web Store Fronts
Synchronous
Asynchronous
Simulations
JIT Prepackaged
JIT Communities End-User SW Vendors
2003+ Content is King– Decentralized e-Learning technology: part of the
infrastruct.– Browsers offer virtual classrooms and authoring
functionality– Professional and end-user courses included with apps– Productivity suites feature course authoring.
Rich Off-the-Shelf
Content
Part of Browser
Part of WordProcessor
Part of e-Mail
Part ofERP
Source: Gartner, 2000
Oracle Directions in e-Learning
Full integration of e-Learning across the Oracle E-Business suite
– User Data Transaction Implementation of e-Learning practices at
every phase in customer and supplier relationship cycle
– E-business learning Rapid growth of OTN and OLN as global
learning communities– Supporting partners and customers
Deployment of Oracle iLearning based solutions and our e-Learning experience
– B2B, B2C, B2E