e-government for better service - oecd/ · pdf filee-government for better service: e-service...
TRANSCRIPT
![Page 1: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/1.jpg)
EE--Government Government for Better Service:for Better Service:EE--Service and Digital DivideService and Digital Divide
EE--Government Government for Better Service:for Better Service:EE--Service and Digital DivideService and Digital Divide
2008-10-29
Kuk-Hwan Jeong
Korea Information Society Development Institute (KISDI)
Oct. 15. 2008
![Page 2: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/2.jpg)
I. Introduction
II. E-Government?
III. E-Service
ContentsContents
Korea Information Society Development Institute
III. E-Service
IV. Digital Divide
V. Future Image of E-Government
![Page 3: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/3.jpg)
I. IntroductionI. Introduction
IT Policy and Internet in Korea
Aggressive IT Policy
- First National Computer Project(1987) : Networks, Databases
Korea Information Society Development Institute 2/18
- First National Computer Project(1987) : Networks, Databases
- Established Desire to Exploit IT in Advancing Efficiency and Transparency
- Continuing National Agenda
Internet Diffusion- Infrastructure Contents, Applications
- Igniting the Mass-use of IT
![Page 4: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/4.jpg)
I. IntroductionI. Introduction
Global Trend of Internet
“Internet Changes Everything”
Korea Information Society Development Institute 3/18
GovernmentGovernment CommerceCommerce EducationEducation
![Page 5: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/5.jpg)
Central Gov’tCentral Gov’t Local Gov’tLocal Gov’t
High SpeedHigh Speed
NetworksNetworks
Small, Efficient, and Transparent GovernmentSmall, Efficient, and Transparent Government
II. E-Government?II. E-Government?
Information Protection
and System Safety
Korea Information Society Development Institute
EntrepreneursEntrepreneursCitizensCitizens
Government Portal SiteGovernment Portal Site(www.egov.go.kr)(www.egov.go.kr)
Information Information
SharingSharingElectronic Document Electronic Document
Interchange SystemInterchange System
Internet Access to Gov’t for Better ServicesInternet Access to Gov’t for Better ServicesEE--Service, Digital DivideService, Digital Divide
4/18
and System Safety
![Page 6: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/6.jpg)
Information Sharing
Cores of E-government
II. E-Government?II. E-Government?
Korea Information Society Development Institute
Government Portal
Broadband Networks
Electronic Document System
5/18
Information Protection
![Page 7: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/7.jpg)
Each service cut across a number of agencies
For Example, the Case of Passport Issuance
- Information on Citizenship (City/District)
II. E-Government?II. E-Government?
Information Sharing
Korea Information Society Development Institute
- Information on Tax (NTS)
- Information on Military Service (Military Manpower Office)
- Application Form (Passport Office)
Information sharing System
- Government appearing online as one entity
- Less trips to government offices
- Less documents for verification to submit
6/18
![Page 8: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/8.jpg)
Backgrounds
- Inconveniences in government services and information delivery
II. E-Government?II. E-Government?
Government Portal
Korea Information Society Development Institute
- Size and complexity of the government
Single Window (Life-event Portal)
- Which official in which department at which level for which program
« Where there is the Internet, there is access to public services »
7/18
![Page 9: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/9.jpg)
Information Sharing SystemInformation Sharing System
Citizenship, Land, Vehicle, Businesses, TaxesCitizenship, Land, Vehicle, Businesses, Taxes
III. E-ServiceIII. E-Service
G4C Service
Korea Information Society Development Institute
Improving the Legal StructureImproving the Legal Structure
for Electronic Services Deliveryfor Electronic Services Delivery
Implementing the InfrastructureImplementing the Infrastructure
ee--AuthenticationAuthentication
ee--Document, eDocument, e--PaymentPayment
Government Portal SiteGovernment Portal Site
Internet Access to government Internet Access to government
at Homeat Home
8/18
![Page 10: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/10.jpg)
� Video on G4C
III. E-ServiceIII. E-Service
Korea Information Society Development Institute 9/18
![Page 11: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/11.jpg)
Service Initiated (Nov. 1. ’02)
Internet Services at Home and Internet Services at Home and
Information SharingInformation Sharing
III. E-ServiceIII. E-Service
Korea Information Society Development Institute
OnOn--line Applicationline Application
450 Gov’t Services 450 Gov’t Services
with Electronic with Electronic
Authentification Authentification
SystemSystem
Info. Sharing Info. Sharing
among Agenciesamong Agencies
Gov’t Services Gov’t Services
Information MapInformation Map
4,500 Services4,500 Services
Information on Information on
Citizenship, Property Citizenship, Property
Registry , Family Registry , Family
RegistryRegistry
10/18
![Page 12: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/12.jpg)
IT Drive for Local Areas
Reduce Digital Reduce Digital Boost Regional Boost Regional Establish the Establish the
IV. Digital DivideIV. Digital Divide
INVIL Project
Korea Information Society Development Institute
Reduce Digital Reduce Digital
DivideDivide
Boost Regional Boost Regional
EconomyEconomyNeeds of eNeeds of e--Gov Gov
ServicesServices
11/18
![Page 13: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/13.jpg)
� Video on INVIL
Video on INVIL1
IV. Digital DivideIV. Digital Divide
Korea Information Society Development Institute 12/18
![Page 14: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/14.jpg)
Major Tasks
IV. Digital DivideIV. Digital Divide
Creation of Information Contents
IT Training
Korea Information Society Development Institute 13/18
Providing PC’sOpening of Village
Information CenterConnection of the Broadband
Internet Network
Information Network Information Network
Village ProgramVillage Program
![Page 15: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/15.jpg)
IV. Digital DivideIV. Digital Divide
Village Information Center
Village Information CenterVillage Information Center
Korea Information Society Development Institute 14/18
![Page 16: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/16.jpg)
Seoul�Incheon�Gyeonggi( 10 / 10 / 38 / 19 / 8 / 8 )
Gangwon( 10 / 16 / 9 / 11 / 11 / 4 )
Chungbuk( 7 / 1 / 5 / 4 / 5 / 0 )
Daejeon�Chungnam( 5 / 3 / 10 / 11 / 12 / 1 )
Information Network Villages
IV. Digital DivideIV. Digital Divide
Korea Information Society Development Institute
(The 6th / The 5th / The 4th / The 3rd / The 2nd / The 1st )
Gwangju�Jeonnam( 7 / 1 / 11 / 19 / 9 / 3 )
( 7 / 1 / 5 / 4 / 5 / 0 )( 5 / 3 / 10 / 11 / 12 / 1 )
Jeonbuk( 3 / 7 / 16 / 9 / 6 / 2 )
Daegu�Gyeongbuk( 5 / 1 / 10 / 11 / 18 / 8 )
Cheju(5 / 1 / 3 / 3 / 3 / 1)
Busan�Ulsan�Gyeongnam( 5 / 1 / 6 / 10 / 9 / 3 )
15/18
![Page 17: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/17.jpg)
Statistics (2001 2006)
PC Diffusion : 24% 67%
High-Speed Internet : 9% 65%
Trained users per household : 2.9
IV. Digital DivideIV. Digital Divide
Korea Information Society Development Institute
(%)
Internet Subscription Rate Internet Subscription Rate
20
40
60
80
0
100
Info villageRural�ationwide
53.4 %
60.1 %
37.2 %
(Person)
10,000
20,000
30,000
40,000
0
94 %
50,000
89 %
70 %
Plan Actual results (2004. 8.30 )
Internet trainingInternet training
Phase 1 Phase 3Phase2
16/18
![Page 18: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/18.jpg)
World-class IT Infrastructure
Establish INV at a comparatively cost-effective manner
Success Factors
IV. Digital DivideIV. Digital Divide
Korea Information Society Development Institute
Networking Community,
Marketing on e-Commerce,
Sisterhood Relation with Enterprise
Incentive to promote participation
Systematic Internet Training
17/18
![Page 19: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/19.jpg)
Almost Perfect Type of Information Sharing and Reuse
Customized Style of Government Service Delivery System
G-IDEG-IDEGovernment PortalGovernment PortalMy GovMy Gov
V. Future Image of E-Government
V. Future Image of E-Government
Korea Information Society Development Institute
Biz./Org. IBiz./Org. I
Biz./Org. IIIBiz./Org. III
Biz./Org. IBiz./Org. I
Government
※ G-IDE: Government Integrated Data Environment
Biz./Org. IIBiz./Org. II
Biz./Org. IBiz./Org. I
Biz./Org. IIIBiz./Org. III
18/18
Current State of E-Government
- Government Portal, G-IDE
- Horizontal Integration Incomplete
- Compartmentalized Organization
G-IDE Supporting Borders to be Removed
- Information Sharing Perfect
Borderless Organization
- Function / System Integrated
Government: One UnitGovernment Portal My GovPersonalization &
Customization
![Page 20: E-Government for Better Service - OECD/ · PDF fileE-Government for Better Service: E-Service and Digital Divide ... Customized Style of Government Service Delivery System G-IDE](https://reader031.vdocuments.mx/reader031/viewer/2022022500/5aa1dc1d7f8b9a07758c41f0/html5/thumbnails/20.jpg)
Q & A20
Q & A