e-business transformation: what’s next

© 2007 Cisco Systems, Inc. All rights reserved.

E-Business Transformation: What’s Next

Dr. Asya Rudkovskaya

Managing Director

Emerging Markets

February 25th, 2008, Israel


Agenda

E-business and Globalization

From Web 1.0 to Web 2.0 and beyond

Business Architecture

Innovation with Connectivity

Best Practices & Lessons Learned


Global R&D

Trade

Evolution of E-Business = Globalization

Globalisation 1.0 (started 100’s of

years ago)

Globalisation of the corporate

brain: co-creation & talent

Global Manufacturing

Globalisation 4.0 (2006-beyond)

Globalisation 3.0 (1990’s)Globalisation 2.0

(1980’s)


The Future: Connecting People

NETWORKPEOPLE• 300,000+ users

• 10,000+web services


The Future: Connecting Devices

NETWORK

DEVICES• 1 million IP devices• RFID, sensors, etc.


The Future: Connecting Places

NETWORK

PLACES• Connect anywhere• Always on


Cisco Future: Pervasive Connectivity

NETWORK

ExtendedExtendedEnterpriseEnterprise

ExtendedExtendedMobilityMobility

ExtendedExtendedInternetInternet


Customer Experience is creating the next evolution of E-business

Commodities

Goods

Service

EconomicValue

Experiences

PricingPine & Gilmore, 1999


Application Innovation: From Web 1.0 to Web 2.0

Passive consumers,subscription content

Peer production, co-creation, clip culture

Mass production, mass marketing, mass advertising

Personalised products, niche marketing, dynamic

advertising

Parallel channels Cross channel content;

mobile to web, TV to Mobile, IPTV

Supply chains basedon historical data

Consumer driven

supply chains

Command & Control business models

Collaborative Virtual business models

Transactions Interactions

1.0


NETWORKED INFRASTRUCTURENETWORKED INFRASTRUCTURE

CORE STORAGE

SECURITYWIRELESS

IPT

APPLICATIONS AND SERVICESAPPLICATIONS AND SERVICES

ERP E-SALES

SUPPLY CHAIN MGMTE-LEARNINGBUSINESS PROCESSESBUSINESS PROCESSES

HR SALES

MANUFACTURING FINANCE




CORE STORAGE

SECURITYWIRELESS

IPT


ERP E-SALES


HR SALES


BUSINESS PROCESSESBUSINESS

PROCESSES

MANUFACTURING

HR SALES

FINANCE


NETWORKEDINFRASTRUCTURE


CORESTORAGE

SECURITYWIRELESS

IPT

APPLICATIONSAND SERVICESAPPLICATIONSAND SERVICES

ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING


PRODUCTIVITY PLANE



CORESTORAGE

SECURITYWIRELESS

IPT

OfficeOfficeHomeHome

PartnerPartnerCustomerCustomer

MobileMobile

ExpertsExpertsManagersManagers

EmployeesEmployeesGuestsGuests

DevicesDevices

X EnterpriseX Enterprise

X FunctionalX Functional

FunctionFunction

DepartmentDepartment

TaskTask


PROCESSES

MANUFACTURING

HR SALES

FINANCE



ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Business Architecture : Balance


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

UNCOORDINATED INVESTMENTS

LEAD TO IMBALANCE



CORESTORAGE

SECURITYWIRELESS

IPT



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Business Architecture : Sequence


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING



CORESTORAGE

SECURITYWIRELESS

IPT

1

32



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Business Architecture: Hyper-Integration


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING



CORESTORAGE

SECURITYWIRELESS

IPT

HYPER-INTEGRATION

Increased Revenues,Increased Revenues,Decreased Costs,Decreased Costs,

Better Agility & QualityBetter Agility & Quality


Task

Department

Employees

Managers

ExpertsPartnerHome

Office


PROCESSES

MANUFACTURING

HR SALES

FINANCE

Cisco Early Boom: Grow Faster


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

Achieved Rev/Emp of $650K

Achieved Rev/Emp of $650K

• Every office connected

• Converged IP network

• Client-funded model • Self-service approach

• Single ERP

• Self-service applications



CORESTORAGE

SECURITYWIRELESS

IPT

Cisco Systems, Inc.

Delete "department" on top axis - we don't need thisIf you happen to have a few spare minutes (very unlikely!!) we could have the dots moving outwards to their new position on each slide, as we did with the Renault Nissan ones. But this is a "nice to have".


Task

Department

Employees

Managers

ExpertsPartnerHome

Office


PROCESSES

MANUFACTURING

HR SALES

FINANCE

Cisco Late Boom: Enter New Markets


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

• Connect partner ERP systems directly to Cisco

Increased Rev/Emp to over $700K

Increased Rev/Emp to over $700K

• Scale for new markets

• Every employee home connected to company Intranet



CORESTORAGE

SECURITYWIRELESS

IPT


Task

Department

Employees

Managers

ExpertsPartnerHome

Office


PROCESSES

MANUFACTURING

HR SALES

FINANCE

Cisco Recovery: Realign Resources


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

Function

X-functional

Generated pre-tax profit of over $1B/QGenerated pre-tax

profit of over $1B/Q

• Improve customer data and reporting quality

• Renew ERP foundation for future web-services

• Work anywhere with IP-Telephony + Wireless

• Consolidate telephony and storage resources

• Out-tasking• Business Councils +

Business Process Initiatives (BPOC)



CORESTORAGE

SECURITYWIRELESS

IPT

Guests



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Cisco Buildout: Growth and Profitability


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING



CORESTORAGE

SECURITYWIRELESS

IPT

WORLD’S MOSTPRODUCTIVE

TECH EMPLOYEES

Target:$1M per employee


A whole new level of Interaction: TelePresence

[email protected]



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Hyper-Integration



CORESTORAGE

SECURITYWIRELESS

IPT


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

Governance

Data Integrity

Technology Roadmap



CORE STORAGE

SECURITYWIRELESS

IPT


ERP E-SALES


HR SALES



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Is Your Business Architecture Ready?



CORESTORAGE

SECURITYWIRELESS

IPT


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING


Waves of E-Business Transformation

Wave 1

Wave 2

Wave 3

E-CommerceEmployee Self-ServiceCustomer Care Support

E-CommerceEmployee Self-ServiceCustomer Care Support

Virtual ManufacturingVirtual CloseVirtual ManufacturingVirtual Close

E-Sales E-LearningE-HubE-Engineering & SCM

E-Sales E-LearningE-HubE-Engineering & SCM

Wave 4 Web 2.0 and beyond…Web 2.0 and beyond…



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Case Study: Automotive Challenge


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

• Limited online HR

• Basic web apps



CORESTORAGE

SECURITYWIRELESS

IPT

• Separate purchasing • Diverse product devt

• No enterprise interconnectivity

HYPER-INTEGRATION

HYPER-INTEGRATION

Department

Experts Office



PROCESSES

MANUFACTURING

HR SALES

FINANCE

Case Study: Automotive Gains


ERP E-SALES

SUPPLY CHAIN MGMT

E-LEARNING

• 300k workers online• E-learning, e-HR• E-meetings, chat

• IP comms pilots• IP video pilots

• Global procurement• Design cycle halved• New products up



CORESTORAGE

SECURITYWIRELESS

IPT

Function

Partner

Managers


Virtualization underway…

Processor Pool

Storage Pool

RDMA

Services Virtualization

Services Virtualization

Resources Virtualization

Balances Services with Resources

Services AvailableEverywhere, Always

e-business transformation: what’s next

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