E-BUSINESS: NOT JUST SELLING ON THE WEB!

Using the Internet to Enhance Business

Internet Penetration

Historical Perspective Telephone 38 years - 50 million

Television 13 years - 50 million

Internet 4 years - 50 million

English 330 million

Chinese 132 million

http://www.witiger.com/ecommerce/ecommercestatistics.htm

Type of Sales

business-to-business (B2B) business-to-consumer (B2C) business-to-employee (B2E) business-to-government (B2G) government-to-business (G2B) government-to-government (G2G) government-to-citizen (G2C) consumer-to-consumer (C2C) consumer-to-business (C2B)

Sales

Retail E-commerce Sales (US sales)$37.2 billion in sales for Christmas 201115 % increase (ComScore)

Steady Growth from 2000 20% of GDP from Internet Over a Trillion Dollars*

(wholesale and retail)

http://www.census.gov/mrts/www/data/html/08Q3.html

Type of Online Business Models

Selling a Product - Amazon

Providing a Service – Legal Zoom or Consulting

Free Products but selling access or information

Help Desk & Online SupportSave Money by:

Reduces Phone Calls

Faster Response to

Customer Needs

Document Depository

Lower Labor Cost

Marketing

Market Research New Market Demographics Current Market Competitors Buyer Demographics

Market Statistics & Economic Projections

Marketing

Product Positioning

Image Control

Damage Control

Financial

Year End Report

IPO

Project Proposals

Fund Raising

Banking

Online Banking

Online Management

of Resources

Capital Acquisition

Public & Private

Loans

Auctions / Inventory Reduction

E-bay

Craig’s List

Yahoo

Google

Communications

Company to Customer

Company to Vendor

Company to Employee

Division to Division

Document Control Cost

Publish Documents

Update Documents

Review Documents

Track Documents

Education & Training

Changing Work Force

Upgrade Skills

Just In Time Training

Employment

Advertise Openings

Targets a Population with some

Computer Skills

Low Cost to Company.

E-Government

FirstGov (US)

Arizona (State)

Maricopa (County)

Phoenix (Local)

Reasons for the Internet Bubble Bad Business Plans

Under Estimated Advertising Dollars

Under Estimated Profit Margins

Poor Customer Service