e 2 – epass and expedites an overview of how counties have established a functional process for...
TRANSCRIPT
E2 – ePASS and Expedites
An overview of how counties have established a functional process for managing ePASS queues and applications.
NC Work Support Strategies Leadership SummitMarch 25, 2014
Agenda
Goal of Session Introduction of Presenters Panel Presentations
Specific county Q&A following each presenter
Q&A and Group Discussion Wrap-up and Adjourn
Goal
Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.
County Presenters
Buncombe Kelli Buckner, IMA II Trish Wallin, IM Program Administrator Rob Morrell, Human Services
Planner/Evaluator Harnett
Daphne Tyler, IM Program Administrator Mecklenburg
Rodney Adams, Director, Economic Services Division
Buncombe County
Kelli Buckner [email protected]
Trish [email protected]
g
Rob Morrell [email protected]
Buncombe County Economic Services
ePASS & Expedite Application Flow
• Processing Assistant pulls Processing Assistant pulls from Queuefrom Queue
• Processing Assistant Processing Assistant assigns applications assigns applications according to rotationaccording to rotation
• Expedite Applications are Expedite Applications are marked in marked in Northwoods/Compass Northwoods/Compass systemsystem
Shows that application Shows that application has been screened as has been screened as
expediteexpedite
• Allows prioritization of applications• Families receive benefits timely
Q&A with Buncombe
County
Q&A with Harnett County
Mecklenburg County
Rodney Adams Rodney.Adams@mecklenburgcounty
nc.gov
FNS Process Diagram
MA Process Diagram
Combo Process Diagram
ePASS Process Diagram
FNS Recerts Process Diagram
Q&A with Mecklenburg
County
General Questions
and Group Discussion
Thank you and enjoy the rest of the
Summit!