DYNAMIC CX OPERATIONS SOLUTION

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Overview

DYNAMIC CX OPERATIONS SOLUTION

Why

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DYNAMIC CX OPERATIONS SOLUTION

Introduction

DYNAMIC CX OPERATIONS SOLUTION

Introduction

DYNAMIC CX OPERATIONS SOLUTION

• Service Monitoring• Customer Footprint trace• Alert for KPI / ROI / Points

SEE

• Customized / Individualized Services (Campaign/Event)

PLAN

• Individualized Action Plan for Every Customer needs

DO

Technological Value

DYNAMIC CX OPERATIONS SOLUTION

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Intuitive Multi-dimensional Monitoring

IoT Data Collection & Process

Mash Up of Disparate Data

Key Features : Single Pane View

DYNAMIC CX OPERATIONS SOLUTION

Key Features : Single Pane View - Physical

DYNAMIC CX OPERATIONS SOLUTION

Key Features : Single Pane View – Logical

DYNAMIC CX OPERATIONS SOLUTION

Case 1. Financial Service - H Financial Group

DYNAMIC CX OPERATIONS SOLUTION

Case 2. CX SERVICE – Carnival Cruise, Universal Studios

DYNAMIC CX OPERATIONS SOLUTION

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Business Benefit

DYNAMIC CX OPERATIONS SOLUTION

Business Applications

DYNAMIC CX OPERATIONS SOLUTION

Appendix

Japan - TokyoN3N HQ - SeoulUSA - Silicon Valley

WORLD STATUS

TIME LINE

ORGANIZATION CHART

C E O NAM, YOUNG SAM

CFO

Head of Marketing Head of IoT Biz Head of Dev.

Finance/Accounting

MarCom

Strategic Marketing

VX

Head of Smart Infra

Sales

Technical Support

SI Development

Head of Finance Biz

Head of Factory Biz S/W Development

R&D Purchasing

Head of Business Ops.

Business Strategy

Head of HR

Head of Biz Support

Head of Product Plan

QA/QC

SMART CONNECTEDCITY

SMART CONNECTEDFACTORY

SMART CONNECTED SERVICE

SMART CONNECTEDOPERATIONS

BUSINESS AREA

WIZEYE Web

WIZEYE CS

INNOWATCH

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PRODUCTS

WIZEYE Cloud

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POD(Pixel On Demand)

BANDWIDTH ISSUES FOR DISPLAYING

NUMEROUS VIDEOSapplying

POD

CORE TECHNOLOGY

DTG(Dynamic Topology Generator)CORE TECHNOLOGY

ADP(Advanced Data Platform)CORE TECHNOLOGY

Operation Playback

DATA PLAYBACK VIDEO PLAYBACK

10

20

3040

1314151617181920212223242526272

50

6070

80

CORE TECHNOLOGY

MAP Editor

User Interface자신만의 맵 구성

A B C

D E F

A

B

C

D

공장 A

공업 단지 A

지역(공업 단지 별)

설비 A

iEditor

CORE TECHNOLOGY

RDS(Remote Desktop System)CORE TECHNOLOGY

USE CASE

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