dylan parker resume

Dylan Parker 990 Pacific Hills Pt. APT E303, Colorado Springs, CO 80906 Cell: 719-822-8159 – [email protected] https://www.linkedin.com/pub/dylan-parker/b3/7a2/224 Professional Summary Detail-oriented IT Specialist who performs all tasks in a timely manner and is motivated to take ownership of projects from concept to completion. Highly committed to staying current on company policies while maintaining cutting edge technical skills and up-to-date industry knowledge. Accountable problem-solver who strives to meet or exceed company goals. Extensive experience monitoring, tracking and evaluating global IT infrastructure incidents in efforts to continuously improve the overall program. Skills Microsoft Office Proficient with Microsoft Active Directory Use of Microsoft Exchange Excellent problem-solving abilities Website and portal monitoring Reimaging Computers Enterprise technologies Windows and Linux Manage Users and Computers Remote access technology Excellent communication skills Excellent diagnostic skills Work History Computer Specialist U.S. Army – Ft. Carson, CO June 2010 to Present Maintained system upgrades from hardware upgrades to software upgrades such as Microsoft Office, Java, Adobe Acrobat, Forms Viewer etc. Designed SharePoint master page and page layouts, serving as the company’s main SharePoint support for all technical complications. Used Active Directory on a daily basis to manage users and computers. Managed users in distribution groups for Outlook, managed calendar rights, folder rights, web portal rights and share drive rights. Ensure network, system and data availability and integrity through preventative maintenance and upgrades.

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Dylan Parker

990 Pacific Hills Pt. APT E303, Colorado Springs, CO 80906 Cell: 719-822-8159 – [email protected]

https://www.linkedin.com/pub/dylan-parker/b3/7a2/224

Professional Summary

Detail-oriented IT Specialist who performs all tasks in a timely manner and is motivated to take ownership of projects from concept to completion. Highly committed to staying current on company policies while maintaining cutting edge technical skills and up-to-date industry knowledge. Accountable problem-solver who strives to meet or exceed company goals. Extensive experience monitoring, tracking and evaluating global IT infrastructure incidents in efforts to continuously improve the overall program.

Skills

Microsoft Office Proficient with Microsoft Active Directory Use of Microsoft Exchange Excellent problem-solving abilities Website and portal monitoring Reimaging Computers

Enterprise technologies Windows and Linux Manage Users and Computers Remote access technology Excellent communication skills Excellent diagnostic skills

Work History

Computer Specialist U.S. Army – Ft. Carson, CO June 2010 to Present

Maintained system upgrades from hardware upgrades to software upgrades such as Microsoft Office, Java, Adobe Acrobat, Forms Viewer etc.

Designed SharePoint master page and page layouts, serving as the company’s main SharePoint support for all technical complications.

Used Active Directory on a daily basis to manage users and computers. Managed users in distribution groups for Outlook, managed calendar rights, folder rights, web portal rights

and share drive rights. Ensure network, system and data availability and integrity through preventative maintenance and upgrades. Trained junior members of IT team regarding network security and troubleshooting of data circuits. Maintained VTCs and all their requirements, set up the IP scheme, and ensured good video and audio quality

during the conferences. Maintained administrative rights with in the Fort Carson Network and ensured all rights as an administrator

were maintained from user accounts, printers, remote access, etc. Have a remedy account which I am very familiar with and made sure all tickets were accounted for and

handled all of them in a timely manner. Managed the company’s network with printers, computers, users, etc. Made sure connectivity between

devices was kept. Consistently met deadlines and requirements for all production work orders. Implemented company policies, technical procedures and standards for preserving the integrity and security

of data, report and access.