dterm sp30 - nec...4 2.1.2. ending the dterm sp30 1. to end the dterm sp30 application, use one of...
TRANSCRIPT
Dterm SP30
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Dterm SP30
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A Publication ofNEC PHILIPS Unified Solutions Nederland B.V.HILVERSUM, THE NETHERLANDS
Order No.:
Manual No.:
Date:
Great care has been taken to ensure that the informationcontained in this handbook is accurate and complete.Should any errors or omissions be discovered or should anyuser wish to make a suggestion for improving this handbook,they are invited to send the relevant details to :
NEC PHILIPS Unified Solutions Nederland B.V.P.O. BOX 321200 JD HILVERSUMTHE NETHERLANDS
© NEC PHILIPS Unified Solutions Nederland B.V.All right are reserved. Reproduction in whole or in part isprohibited without the written consent of the copyright owner.All brand names and product names in this document are trademarks or registered trademarks of their respective companies.
9600 075 40201
2007
January 2007
1. INTRODUCTION ............................................................................................ 2
2. OPERATING THE DTERMSP30.................................................................... 3
2.1. Starting or Ending the Dterm SP30 ................................................................ 32.1.1. Starting the Dterm SP30 ..................................................................... 32.1.2. Ending the Dterm SP30....................................................................... 4
2.2. Changing a Screen Skin ................................................................................. 42.3. Screen Configuration ...................................................................................... 4
2.3.1. Main Panel .......................................................................................... 52.3.2. Compact View Panel ........................................................................... 82.3.3. Tray Panel ........................................................................................... 92.3.4. Desktop Toolbar ................................................................................ 10
2.4. Subpanels..................................................................................................... 132.4.1. Function Key Panel ........................................................................... 132.4.2. Short Message Log Panel ................................................................. 152.4.3. Call Forward Settings Panel .............................................................. 162.4.4. Dterm SP30 Call Log Panel .............................................................. 172.4.5. Configuration Panel ........................................................................... 182.4.6. Video Conference Panel ................................................................... 192.4.7. Application Cooperation Panel .......................................................... 202.4.8. 10-Key Keypad Panel........................................................................ 212.4.9. PC Recording Panel.......................................................................... 22
2.5. General Operations ...................................................................................... 232.5.1. Originating a Call ............................................................................... 232.5.2. Ending Conversations ....................................................................... 232.5.3. Responding to Termination ............................................................... 232.5.4. Placing a Conversation on Hold ........................................................ 242.5.5. Retrieving a Call on Hold................................................................... 242.5.6. Transferring a Conversation.............................................................. 242.5.7. Muting................................................................................................ 242.5.8. Adjusting the Volume ........................................................................ 242.5.9. Recording a Call ................................................................................ 252.5.10.3-Party Conference ........................................................................... 26
2.6. Information Window...................................................................................... 262.6.1. Line Display....................................................................................... 272.6.2. Member Display ................................................................................ 29
2.7. Function Key Panel....................................................................................... 312.7.1. Answering a Call ............................................................................... 322.7.2. Editing a Button Name and Pop-up................................................... 32
2.8. Short Messages............................................................................................ 332.8.1. Sending a Short Message ................................................................. 35
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2.8.2. Editing the Stylized Sentence List ......................................................352.8.3. Receiving a Short Message ...............................................................352.8.4. Replying to a Short Message .............................................................362.8.5. Setting the History Retention Period ..................................................36
2.9. Dterm SP30 Call Log.....................................................................................372.9.1. Origination/Transfer ...........................................................................382.9.2. Sending a Short Message..................................................................382.9.3. Sending an E-mail ..............................................................................382.9.4. Session Memo ...................................................................................392.9.5. Deletion ..............................................................................................392.9.6. Member Registration from Call Log ...................................................39
2.10. Video Conference..........................................................................................392.11. Application Cooperation ................................................................................402.12. Call Forwarding Setting .................................................................................41
2.12.1.Call Forwarding - All Calls..................................................................432.12.2.Call Forwarding - Busy Line ...............................................................432.12.3.Call Forwarding - Don’t Answer .........................................................442.12.4.Logged Out Transfer ..........................................................................44
2.13. User Settings .................................................................................................442.13.1.Call Tab..............................................................................................442.13.2.Receive Tab .......................................................................................472.13.3.Sound Tab..........................................................................................482.13.4.Ringer Pattern Tab.............................................................................502.13.5.Video Tab...........................................................................................512.13.6.Short Message Tab............................................................................512.13.7.Recording Tab....................................................................................522.13.8.Display Tab ........................................................................................542.13.9.Address Book Tab..............................................................................552.13.10.User Tab...........................................................................................562.13.11.Device Tab .......................................................................................572.13.12.Mail Tab............................................................................................572.13.13.Detail Tab .........................................................................................58
3. MICROSOFT OUTLOOK INTEGRATION ....................................................60
4. USING A USB HEADSET OR HANDSET ....................................................63
5. TROUBLESHOOTING ..................................................................................67
5.1. For WindowsXP Service Pack 2 Users .........................................................675.1.1. Use Dterm SP30’s Tool to turn off Firewall ........................................675.1.2. Apply WindowsXP Service Pack 2, then turn it off when starting
Dterm SP30........................................................................................67
5.1.3. Turn off Firewall manually in advance............................................... 695.2. Error occurs when starting Dterm SP30 from the Start menu ...................... 715.3. When Starting/Terminating Softphone.......................................................... 725.4. When in Waiting Status ................................................................................ 725.5. Making a Call ................................................................................................ 735.6. Receiving a Call............................................................................................ 735.7. While Speaking with Other Person............................................................... 735.8. When Having a 6/8-Party Conference.......................................................... 755.9. When Using Call Forward-All Calls............................................................... 755.10. When Using a Short Message...................................................................... 755.11. When Using PC Recording........................................................................... 765.12. When Using Video Conference/Application Cooperation ............................. 765.13. When Using Video Conference .................................................................... 775.14. When Using Application Sharing .................................................................. 775.15. When Using White Board ............................................................................. 785.16. When Using File Transfer............................................................................. 785.17. When Using Chat.......................................................................................... 795.18. Changing the Login Password From User Tab of User Setting.................... 79
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Contents
DtermSP30 - User Guide
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Release date : 17/Nov/2006
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1. INTRODUCTION
What is DtermSP30 ?
The DtermSP30 is an advanced, state-of-the-art telephony communications applica-tion for the personal desktop. It can be used in any application where a telephone can be used. The DtermSP30 enables your personal computer to be used as a multi-func-tion telephone set, a software application based telephone, or “softphone”.
Operational Considerations
The Dterm SP30 can be used for more than just a traditional telephony device. The interface to Microsoft’s NetMeeting, and its application sharing, white board, and video capabilities, adds multiple benefits to communication and performing business as a whole.
Voice over IP (VoIP) is essentially streaming audio with no buffering or re-transmit capabilities. If the network, the workstation, applications on the workstation, or combinations of these can not support the movement of voice packets in a timely fashion, or if the workstation is otherwise busy servicing other applications and can not also service incoming voice packets in a timely fashion then the quality of voice will be adversely effected. The noticeable effect in these situations are a “choppy” or “broken-up / missing words” conversation. The use of VoIP and streaming video on your network, or the networks that connect the Dterm SP30 stations, will also add to the networks requirements. The recommendations for full duplex operation between all devices including network devices is strongly recommended along with any other speed, domain or subnet segregation that may need to be put in place.
Note: Short Message, Application Sharing, White Board, and Video Conference is only supported BETWEEN TWO (or more) DTERM SP30 STATIONS. This is not a consideration when calls from or to other stations are going to use voice only features.
Using this Guide
This guide is designed to make the DtermSP30 easy to understand and use. There are examples of the screens you will see in the DtermSP30, with step-by-step instructions for the procedures you need to perform. Note that the screens and procedures shown in this guide represent the typical installation of the DtermSP30. Remember that the DtermSP30 can be customized for each site, so the screens shown in this guide may not always reflect what displays on your DtermSP30. Refer to section 2.5.1. "Originating a Call" if you just want to know HOW TO MAKE A CALL.
2. OPERATING THE DtermSP30
This chapter explains how you can begin a telephone call, end a conversation, and other various operations using a personal computer running the Dterm SP30 application.
2.1. Starting or Ending the Dterm SP30
2.1.1. Starting the Dterm SP30
1. Start the Dterm SP30 application using one of the following methods:- From the Microsoft Windows Desktop, click the Start button, then choose (All)
Programs > DtermSP30 > DtermSP30.- If Create the Shortcut for Desktop was selected during installation, double-
click the shortcut icon:
Figure 2-1 Dterm SP30 Shortcut Icon- To startup from the Skin Selector with following the procedure, click the Start
button, then choose Programs > DtermSP30 > SkinSelector, and click the Start button.
- If Run DtermSP30 on startup was selected on the shortcut selection screen during installation, the Dterm SP30 application is started when Microsoft Windows starts.
2. When the Dterm SP30 application starts, the message “Now Connecting, Please Wait” displays until the application finishes connecting to the PBX.
3. The DRS login dialog box displays:
Figure 2-2 Dterm SP30 Login Dialog BoxUse the Login field to enter your station number and the Passwd field to enter your assigned PBX station password given to you by the system administrator.An Autologin option can be configured within the Dterm SP30 application. See section 2.13.10. "User Tab".
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2.1.2. Ending the Dterm SP30
1. To end the Dterm SP30 application, use one of the following methods:- Right-click the DtermSP30 icon located on the System Tray, and select Exit
from the pop-up menu.- Right-click the DtermSP30 icon located on the Taskbar, and select Close from
the pop-up menu.2. Click the OK button to end the Dterm SP30 application.
2.2. Changing a Screen Skin
The Dterm SP30 provides the Desktop Toolbar skin and four color screen skins as standard: black, blue, gold and red. The default color is black. With the Skin Selector you can change the screen skin appearance. The following procedures explain how to operator the Skin Selector.
1. From the Microsoft Windows Desktop, click the Start button, then choose (All) Programs > DtermSP30 > SkinSelector.
2. Click the new screen skin desired from the Title section list. The selected screen will appear in the Preview section.
3. After choosing the desired screen skin, click the OK button to accept the selection.Note: The Browse button can be used to navigate to skin files other than the four
standard kinds.
4. Select the OK button to complete the setting.
Now you must restart the Dterm SP30.
1. Right-click the DtermSP30 icon located on the System Tray.2. Select the Restart option from the pop-up menu.3. Click the OK button to restart the Dterm SP30.
2.3. Screen Configuration
The Dterm SP30 can be operated using any of these panels:
- Main panel;- Compact view panel;- Tray panel;- Desktop toolbar.
2.3.1. Main Panel
The Main Panel is equipped with buttons used for various settings, status indications, answering or originating a call. Table 2-1 "Dterm SP30 Main Panel Description" lists and describes each Main Panel component.
Figure 2-3 Dterm SP30 Main Panel Callouts
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Item Component Description
1 Message Waiting Lamp Blinks at termination from an outside line or extension. Also blinks when the optional voice mail is used and a message is recorded.
2 Information Window Displays the Line or Member panel. See section 2.6. "Information Window" for details.
3 Transfer Button Select to perform a transfer.4 3-Party Conference Button Select to hold a three-party conference call. See
section 2.5.10. "3-Party Conference" for details.5 Recording Button Select to record a conversation in progress. See
section 2.5.9. "Recording a Call" for details. Note that PC Recording only works when it is configured in the PBX!
6 Hold Button Select to place a conversation on hold.7 Line Key Display button Select to switch to Line Key display.8 Member 01 Display Button Select to switch to Member 01 display.9 Member 02 Display Button Select to switch to Member 02 display.
10 Volume Up and Volume Down Buttons
Select to adjust the volume level when changing a ring tone or the receiving volume.
11 Mute Button Select if sending a conversation to a caller is not desired. Selecting again will cancel the mute setting.
12 Video Conference Button Select when a telephone call displays the Video panel. You now can use the Video Conference function. See section 2.10. "Video Conference" for details.
13 10-Key Keypad Button Select to display the 10-Key panel.14 Application Cooperation
ButtonSelect to display the Application Linkage panel. You may now use the Application Sharing function and the White Board function when a phone call is being made. See section 2.11. "Application Cooperation" for details.
15 Config Setting Button Select to display the User Setting panel. You may now change an environment such as “Origination” or “Termination”. See section 2.13. "User Settings" for details.
Table 2-1 Dterm SP30 Main Panel Description
16 Call Log Button Select to display the Call Log panel. You can confirm the conversation dates, destination telephone numbers, conversation times, etc. See section 2.9. "Dterm SP30 Call Log" for details.
17 Call Forwarding Settings Button
Select to display the Call Forward Settings panel. You may now reference, register, or edit various transfer settings. See section 2.12. "Call Forwarding Setting" for details. Note that Call Forwarding only works when it is configured in the PBX!
18 Address Book Button Select to display the address book. An application or file set with Config is started.
20 Short Message Button Select to display the Short Message panel. See section 2.8. "Short Messages" for details.
21 Function Key Button Select to display the Function Key panel. You can customize the pre-defined (programmed at the PBX) features button label/display and use features for operation as defined.
22 LCD Displays applicable information on two lines.23 Compact View Button Select to use the Dterm SP30 in the Compact
panel.24 To System Tray Button Places (minimizes) operation into the System
Tray. The screen and task bar disappear.25 Call Button Select to make an originating or incoming
response.26 Logo Button Select to display the URL set with Config.
Item Component Description
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2.3.2. Compact View Panel
The Dterm SP30 provides the Compact View Panel to enable other jobs, allowing them to be performed, even if it is active. The Compact View Panel is an L-shape of the Main Panel, miniaturizing each part. The panel displays only those components whose frequency of use appears high.
Figure 2-4 Compact Panel Components Callouts
Table 2-2 Dterm SP30 Compact View Panel Description
2.3.3. Tray Panel
Creating an icon for the Dterm SP30 application and storing it in the System Tray enables you to see whether the Dterm SP30 application is operating in the Idle, Conversation, or Termination status. It also enables you to display operational information such as version information, restarting the application, or ending an operation.
Item Component (for a description please refer to Table 2-1 "Dterm SP30 MainPanel Description")
1 To System Tray Button2 To Main Panel Button
Select to return to the Main Panel.3 Function Key Button4 Short Message Button5 Address Book Button6 Call Log Button7 Application Cooperation Button8 Video Conference Button9 Transfer Button10 Hold Button11 One-Touch Ringback Button
Select to call the person registered at the top of the Member 01 Display. When right-clicked, the other users registered on the Member 01/02 Displays are displayed in a list. For details, refer to section 2.6.2. "Member Display".
12 Call Button13 Volume Up and Volume Down Buttons14 Mute Button15 Message Waiting Lamp
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Tray Panel Status Icons
Tray Panel Operations Functions
Right-click the icon in the System Tray and select the operation to be performed from the pull-down menu.
- Selecting the Version option displays the Dterm SP30 version information.Select the OK button to exit the dialog box.
- Selecting the Restart option restarts the Dterm SP30 application.Select the OK button to restart or the Cancel button to remain in the current application session.
- Selecting the Exit option ends the Dterm SP30 application.Select the OK button to end or the Cancel button to remain in the current application session
2.3.4. Desktop Toolbar
When using the Desktop Toolbar skin, Dterm SP30 can be used without overlapping with the other application’s windows on the screen.
Idle
Conversation active
Terminating
Conversation active when encryption is used
Terminating when encryption is used
Figure 2-5 Desktop Toolbar Components Callouts
Click or to display hidden portions. By hovering across a button with the mouse, a tool tip will show its meaning. For a description please refer to Table 2-1 "Dterm SP30 Main Panel Description". The blank buttons at the end of the toolbar are Shortcut buttons. Up to 5 Shortcut buttons can be assigned. You can use drag-and-drop functionality to copy and move items (My Computer for example) to the Shortcut buttons. Or follow these steps:
1. Right-click a blank button and select Setting. The following window will appear.
Figure 2-6 Desktop Toolbar Shortcut Setting example
2. Fill in the fields.
3. Click the Set button.
To delete a Shortcut button, right click on the it and click Delete from the menu.
To link Use the browse button to link the Shortcut key to an item on your computer.Name Enter the name of the Shortcut button to be displayed on the Desktop
Toolbar. (You can enter up to 50 characters, 13 of them are visible.)Popup This is optional. Enter the text (up to 100 characters) that is displayed when
the mouse points on the Shortcut button.
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Desktop Toolbar Configuration Options
You can configure options for the Desktop Toolbar to control it’s display and operation. To access the configuration options, right-click the Desktop Toolbar. The following options appear:
Operation of the Desktop Toolbar Arrangement Change panel is by selection of an Item Name from the list and then using the Up or Down button to move the selection up or down in the displayed list. To remove the icon on the toolbar, uncheck the checkbox of the Item Name which you want to remove. The window slide bar can be used to scroll the Explanation field text, or the window can re-sized to display all text without the need to use the scroll bar.The Cancel button will discard the changes made prior to pressing either the OK or Apply button. The Set to Default button will change the arrangement to the default placements of Dterm SP30.The OK button will make your changes effective, and close the Desktop Toolbar Arrangement panel. The Apply button will make your changes effective, but leave the Desktop Toolbar Arrangement panel open for additional changes.
The Desktop Toolbar may be placed on the top or bottom of the desktop screen. You can drag on the left hand side of the main panel to move the bar. The Member Panel and the Line Panel may be displayed separately on the sides of the desktop, as shown in the following figure. The panels can be configured to automatically hide or always displayed on top.
Always Top If this option is selected, the Dterm SP30 Desktop Toolbar will always be at the top of the window (the default is not selected).
Auto Hide If this option is selected, the Dterm SP30 Desktop Toolbar will be hidden from view until “moused over” (the default is not selected).
Logo View The Logo will be displayed on the Desktop Toolbar when selected (the default is selected). Access to launch the web browser by clicking the logo (if configured) will not be available if deselected.
LCD View The LCD window will be displayed on the Desktop Toolbar when selected (the default is selected).
Arrangement Change Allows the order in which options will be displayed on the Desktop Toolbar to be re-arranged.
Figure 2-7 Desktop Toolbar on the sides of the desktop
2.4. Subpanels
The Dterm SP30 application consists of these subpanels:
Note: Short Message, Application Cooperation, and Video Conference are only sup-ported between two (or more) Dterm SP30 stations. This is not a considera-tion when calls from or to other stations are going to use voice only features.
2.4.1. Function Key Panel
The Function Key Panel displays the line and functions keys assigned for the station at the PBX. The panel also provides a method to change the button name (label) and "pop-up" bubble help for each button. You cannot create, delete, or move button assignments on this panel. Any modifications must be performed at the PBX.
• Function Key • Dterm SP30 Call Log • Application Cooperation• Short Message Log • Configuration • 10-Key Keypad• Call Forward Settings • Video Conference • PC Recording
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Figure 2-8 Example Function Key Panel
2.4.2. Short Message Log Panel
The Short Message Log Panel displays transmission, reception, and error logs of short messages. The panel also allows you to telephone or reply to a sender by selecting an entry listed in the Message Log.
Note: A short message can not be sent between Dterm SP30 stations which are not operating in the same protocol, either Protims or SIP.
Figure 2-9 Example Short Message Log Panel
Shift mouse point on the Short Message Log button, and the number of unopened mails is displayed.
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2.4.3. Call Forward Settings Panel
The Call Forward Settings Panel is used to set or cancel the following for the PBX:
- Call Forwarding - All Calls- Call Forwarding - Busy Line- Call Forwarding - Don’t Answer- Logged Out Transfer
Note: Call Forwarding only works when it is configured in the PBX!
Figure 2-10 Example Call Forward Settings Panel
2.4.4. Dterm SP30 Call Log Panel
The Dterm SP30 Call Log Panel allows you to view incoming and outgoing call activity for session results (answer / no answer), time and date, telephone numbers, duration, and short memo input on or about the session. This log can be saved as a CSV-format file. Selection of an entry in the log allows you to redial/transfer a number, input a session memo, or delete the entry from the log.
Figure 2-11 Example Dterm SP30 Call Log Panel
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2.4.5. Configuration Panel
The Configuration Panel is used to set:
• Origination Rules• Termination Actions• Voices• Video Conference Actions• Short Message Actions• Number of Logs• User Names• Automatic Log-on• Other Convenient Functions
Note: Use of the Configuration panel and its sub-options is addressed in section 2.13. "User Settings".
Figure 2-12 Example Configuration Panel
2.4.6. Video Conference Panel
The Video Conference Panel is used to perform a video conference.
Figure 2-13 Example Video Conference Panel
The panel will display the camera images of the calling party in the upper part of the panel, and the local user in the lower section of the panel.
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2.4.7. Application Cooperation Panel
The Application Cooperation Panel is used for the:
- Application Sharing Function;- White Board Function;- File Transfer Function;- Chat Function.
Figure 2-14 Application Cooperation Panel Callout
Item Description1 Application sharing function2 White board function3 File transfer function4 Chat function
2.4.8. 10-Key Keypad Panel
The 10-Key Keypad Panel functions in the same way as an ordinary telephone set dial pad is used.
Figure 2-15 10-Key Keypad Panel
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2.4.9. PC Recording Panel
The PC Recording Panel provides Record, Stop, Clear, Save and send Mail functions for recording conversations, playing them back, filing them or e-mailing them.
Figure 2-16 PC Recording Panel
Note: PC Recording only works when it is configured in the PBX!
2.5. General Operations
2.5.1. Originating a Call
1. Dial the desired telephone/station number using one of the following methods.- Enter the telephone number from the keyboard and press the Enter key or click
the Call button .- Using your mouse, click the telephone number using the dial pad. For details,
see “Dialing from the 10-Key Keypad Panel” further on.- Copy the telephone number from any Windows program, paste it to the upper
part of the LCD window, and then press the Enter key.- Copy the telephone number from any Windows program and select Clipboard
Call/Transfer to ‘***’ (*** indicates the number copied) by right-clicking the desired Primary or Secondary line button in the Line Display.
- Drag the number from any Windows program and drop it to the Call or Line button.
- Drag the Information Window (Member) button and drop it to the Call button or to the Line button of the Function Key panel.
- Click the Member 01 or 02 button.
Dialing from the 10-Key Keypad Panel
With the 10-Key Keypad Panel you can dial a number without using the keyboard.
1. Click the Call button .2. Click the 10-Key Keypad Panel button (if it is not open yet).3. Click the number from the dial pad to send the number.
2.5.2. Ending Conversations
End conversations by clicking the Call button .
2.5.3. Responding to Termination
Use any of the following methods to respond to a termination.
- Click the Call button;- Click the line button of the Line Key Display (see Figure 2-17 "Line Display
Example");- Click the line button of the Function Key Panel (see Figure 2-8 "Example Function
Key Panel").
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2.5.4. Placing a Conversation on Hold
Click the Hold button to place a conversation on hold.
While the conversation is holding, the Line button blinks (in the case of the prime line, the Call button also blinks), and Hold appears in the upper part of the LCD window.
2.5.5. Retrieving a Call on Hold
To retrieve a call placed on hold, click the Call button , or the flashing Line button.
2.5.6. Transferring a Conversation
1. The current conversation can be transferred to an extension or an outside line by:- Clicking the Transfer button in busy status.- Clicking the Member 01/02 button.
The current conversation is transferred the moment the Member 01/02 button is clicked.
2. Enter the transfer destination number, or click the Member 01/02 button when the transfer destination is set in the Member 01/02 Display.
3. When the transferring party hangs up, conversation with the party can begin.4. Click the Call button (ending a conversation with the transferring party). The
origination source and transfer destination are ready to make a phone call.
2.5.7. Muting
1. Click the Mute button to disable local conversations to the calling or called party.
2. Click the Mute button again to cancel the mute status.
2.5.8. Adjusting the Volume
Note: The Volume Up and Volume Down buttons do not alter the PC's volume settings directly. They only permit an attenuation of the PC's Volume setting, for either the ringer volume or received audio. The maximum volume achievable using Dterm SP30's Volume Up button is limited by the PC's Volume setting. This can be increased by clicking the "Volume" icon in the Windows System Tray and making an adjustment there.
Adjusting the Ringer Volume in Idle or Ringing Status
- Click the Volume Up button to increase the ringer volume.- Click the Volume Down button to decrease the ringer volume.
Adjusting the Receiver Volume during a Conversation
- Click the Volume Up button to increase the receiver volume.- Click the Volume Down button to decrease the receiver volume.
2.5.9. Recording a Call
A conversation can be recorded if desired using the PC (provided that it is configured in the PBX). When the type of recording file is set as PCM, approximately 1MB of hard disk per minute is required to record. If the type of recording file is set as GSM6.1, approximately one-tenth of PCM of hard disk per minute is required to record.
CAUTION: LAWS PERTAINING TO RECORDING TELEPHONE CONVERSATIONS VARY FROM COUNTRY TO COUNTRY. BE SURE TO BE AWARE OF THESE RECORDING LAWS IN YOUR PARTICULAR COUNTRY, AND USE THE DTERM SOFTPHONE RECORD FEATURE ACCORDING TO THOSE APPLICABLE LAWS.
1. To start Recording by PC with a call in progress, click the Recording button to open the PC Recording panel.
2. Click the PC Recording panel's Record button to begin recording. Both the Stop button and the Clear button will be enabled and the Record button will flash blue while the recording is being made.Note: When a PC Recording is in progress, the PC Recording panel’s Clear
button allows you to terminate the recording and delete it simultaneously.3. To stop the recording, click the PC Recording Panel's Stop button. The Save
button will become enabled when the Recording is stopped and the Clear button will remain enabled, allowing the recording to be deleted.Note: Recording will stop automatically when a call ends. Multiple recordings can
be made during a single call, by using the Record and Stop buttons.4. Click the PC Recording panel's Save button to write the recording to the hard drive
(or click the Clear button to delete the recording.) The Send Mail button will become available to allow transmission of the recording via e-mail, if configured. The Record button will become available to allow the making of a new recording, if desired.
5. To listen to a Recording after ending a call, open the DtermSP30 Call Log by clicking the Call Log button on the main Dterm SP30 panel. Calls during which a PC Recording was made will be indicated with a @ symbol in the Rec column of the Call Log.
6. Right-click the appropriate record in the Call Log, then select Rec Info from the pop-up menu.
7. One or more recording files will be displayed in a new dialog where the file name
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incorporates the date and time the recording was made. Select a recording file and click the Play button to hear the recording (or the Send Mail button to transmit the recording via e-mail, if configured).
Note: The Delete button can be used to delete a recording file without deleting the Call Log record it is associated with.
8. The default application associated with .WAV files will be launched when the Play button is clicked.
9. Click the Close button when finished.
WARNING: AS A DEFAULT, UNLESS CONFIGURED OTHERWISE ON THE RECORDING TAB IN THE CONFIGURATION DIALOG, PC RECORDINGS ARE DELETED AUTOMATICALLY WHEN THEIR ASSOCIATED CALL LOG RECORDS ARE DELETED.
2.5.10. 3-Party Conference
During a call in-progress, a 3-party conference call can be conducted by calling another party.
1. Establish a telephone call to the person with whom you want to converse.Example: Person A and Person C are conversing.
2. Click the Transfer button located at Person C's device. A hold tone is sent to Person A.
3. Person C originates a call to Person B, and conversation begins with Person C and Person B.
4. Person C clicks the 3-Party Conference button. Conversation among Persons A, B, and C begins.
2.6. Information Window
The Information Window consists of three displays:
• Line Display• Member 01 Display• Member 02 Display
2.6.1. Line Display
Register frequently used Lines/Functions on the Function Key Panel to display as many as twelve buttons. They can be used without displaying the Function Key Panel.
Figure 2-17 Line Display Example
Setting a Line Display Button
The Line Display button can be set:
• by using drag and drop:
Figure 2-18 Set Using Drag and Drop Example
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• by using copy and paste:
Figure 2-19 Set Using Copy and Paste Example
• by editing a Button Name and Pop-up Display:
Figure 2-20 Line Display Setting Example
1. Right-click any set button and select the Setting option when the pop-up menu appears.
2. Enter the Label and Popup field values on the Display Setting screen and click the Set button.
The number of characters that can be set are:Button Name (Label): 50 characters maximum for entry, up to 16-24 characters
display on a button depending on the font or case of the characters used.
Note: - If a button is not set, a pop-up menu will not appear when the button is right-clicked.
- You can click the Set to Default button to return to the default settings.- When the Label and Popup field settings are changed, the setting of the
button located in the Function Key Panel is also automatically changed at the same time.
2.6.2. Member Display
The Member Display function is used to originate or transfer frequently used numbers using the one-touch operation. This function provides two sides:
• Member 01• Member 02
Each side has 11 members, and a total of 22 members can be set.
Figure 2-21 Member Display Example
Pop-up: This is the displayed information that will “pop-up” when the cursor is placed over the button. This is a “bubble help” action, also known as a “tool tip”.
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Setting a Member Display Button
1. Right-click the applicable button to be set and choose the Setting option from the pop-up menu.
Figure 2-22 Setting a Member Display button Example
2. Enter the Number, Name and Popup field values on the Member Setting screen then click the Setting button.The number of characters that can be set are:
Note: The Name and Popup fields can be left empty. If they are omitted, they are automatically registered using the following rules:- When only the Number field is entered, the Name and Popup fields are
automatically set.
Number: 24 characters maximumName: 50 characters maximum for entry, up to 16-24 characters display
on a button depending on the font or case of the characters used.Pop-up: This is the displayed information that will “pop-up” when the
cursor is placed over the button. This is a “bubble help” action, also known as a “tool tip”.
Mail Address: 100 Characters maximum for the member’s E-Mail address.Ringer Pattern: The ringer specified here is heard when this member calls you.
Select a Ringer Pattern from the drop-down list. The pattern numbers are the same as the numbers in the Ringer Pattern tab in Configuration setting. Usual ringer is heard when ringer pattern is at default setting.
- When the Number and Name fields are entered, the Popup field is automat-ically set. Example: When setting the Number field as "1234" and the Name field as "NEC", then "NEC(1234) is automatically set for the Popup field.
- When the Number and Popup fields are entered, the Name field is automatically set. Name: The number entered is automatically set.
3. A call can be initiated by simply clicking the button using your mouse.To delete the setting, right-click the desired button and select the Delete option from the pop-up menu.
You can also add a member button by right-clicking the required entry in the Dterm SP30 Call Log window. See also section 2.9.6. "Member Registration from Call Log".
Moving and Copying the Member Button Setting Data
1. To move the setting data within the member display (Member 1 or Member 2), simply drag and drop the setting data.When the already registered Member button A is moved to another Member button B, the Member button B is automatically shifted to the next location C.
2. To copy the setting data between member displays (Member 1 and Member 2), select the Copy option, then the Paste option from the popup menus displayed when the setting is right-clicked.
Using a Member Button
• Originate a call simply by clicking the Member button.• Originate a call by dragging and dropping the button to the Call button.• Originate a call by right-clicking the button and selecting the Call option from the
pop-up menu.• Transfer a call by clicking the member button during the conversation.• Transfer a call by right-clicking the member button and selecting the Forward to
option from the pop-up menu during the conversation.• Open the Short Message Send screen by right-clicking the member button and
selecting the Message Send option from the pop-up menu.• Open the Short Message Send screen by right-clicking the member button and
selecting the E-mail Send option from the pop-up menu.
2.7. Function Key Panel
The Function Key Panel has the line and function buttons set with the PBX. From Function Key Panel panel, a button name and pop-up can be changed. See also Figure 2-8 "Example Function Key Panel". The line button icons are used as follows:
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2.7.1. Answering a Call
When an incoming call is received, the color band of a button blinks RED. Clicking this button enables a response to be made.
Note: When the incoming call is answered, the button's color band turns BLUE.
Additionally, answering an incoming call that terminates to a user other than yourself is possible.
2.7.2. Editing a Button Name and Pop-up
1. Right-click the button to be edited and select the Setting option from the pop-up menu.
Note: When a button is selected that has not been set, the pop-up menu will not display.
2. Enter Label and Popup field values on the Display Screen, then click the Set button.
Note: Click the Set to Default button to return to the default values.- The button Name / Label is a 50 characters maximum entry field, 16 - 24
characters display on the button depending on the font or case of characters used.
- The Popup is the displayed information that will "pop-up" when the cursor is placed over the button. This is a "bubble help" action.
If the button changed exists in the line display, the button in the line display is automatically changed.
Icon color band is red: - Terminating.- In use by a user other than yourself.- User other than yourself is in a Hold status.
Icon color band is blue: - You are conversing.- You are in a Hold status.
Icon color band is grey: Not used.
2.8. Short Messages
A message can be sent to another Dterm SP30 user. The user who has received the message can return a message to the sender after checking the message on the Short Message Log Panel. See also Figure 2-9 "Example Short Message Log Panel".You can send the same message to up to 8 recipients in a single operation.Any Web or email address contained in a text message, is highlighted as a clickable link, providing easier access to email applications and web pages.
Table 2-3 Short Message Log Panel Components Descriptions
Component Description
Type mark Displays the type of the sending/receiving result as a mark.
Indicates a message has been sent. Indicates a message was received, and has
not been opened. Indicates a message was received, and was
opened. Indicates an error.
Date & time Displays the date when the message was sent or received.
Number Displays the station number where the message was sent or received.
Name Displays the name of the user who sent or received the message.
Content Displays the content of the message sent or received.
Unopened Mail Displays the number of unopened messages.
Message Information - Date & time Displays the date of the message selected from the list.
Message Information - Number Displays the station number of the message selected in the list.
Message Information - Name Displays the name of the message selected in the list.
Text display area Displays the content of the message selected from the list.
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When you right-click a message, a menu is opened offering the following options.
Figure 2-23 Short Message Sending Panel Callout
Table 2-4 Short Message Sending Panel Components Descriptions
- Make a call; Originates a call to the station number of the selected message.- Reply; Opens Short Message Sending Panel to send reply.- Add Member; Add the name of the selected message to the member.- Delete; Deletes the selected messages (multiple selection is available).
No. Component Description
1 Destination Input Box Enter the number of the destination where the message is to be sent. Up to 8 numbers can be entered via the (upper) Add button. (With the Delete button you can remove a number from the list.)
2 Stylized Sentence List Sentences frequently used can be registered. This enables the relevant character string to be easily inserted into the sending message to be input. The character strings of this list can be edited, added, or deleted.
3 To the Sending Message Used to insert a selected stylized sentence into the sending message.
4 To the Stylized Sentence List Used to register the character string selected with the sending message input box in the stylized sentence list as the stylized sentence.
5 Sending Message Input Box Input the message to be sent.
2.8.1. Sending a Short Message
1. Right-click the Information Window (Member) button and select the Short Message option. The Short Message Sent window appears.Another method is to click the Short Message button to display the Short Message Log Panel, and select Message > New Message on the menu bar, or click the New Message button located at the bottom of the screen.
2. Enter the number of the destination in the destination input box. The entered number is added to the Destination List by clicking the (upper) Add button.Use one of the following methods to enter the message:- Enter the message directly into the message input box.- Select the relevant character string from the stylized sentence list and click <<
to insert the string.3. When the destination and the sending message are entered, the Send button
becomes active. Click the Send button to send the message to the destination.
2.8.2. Editing the Stylized Sentence List
The stylized sentence list can be edited using the Edit, Add, or Delete buttons.
Edit
1. Select the stylized sentence to be edited and click the Edit button. The Message Template input screen displays.
2. Edit the sentence, then click the OK button.
Add
1. Click the Add button. The Message Template screen displays.2. Input the new stylized sentence, then click the OK button.Note: Another method is to select the character string from the sending message
input box and then click the >> button.
Delete
1. Select the stylized sentence to be deleted, then click the Delete button.
2.8.3. Receiving a Short Message
When a message is received, the Short Message button on the Main Panel blinks informing you that a message has arrived.
The Short Message tab located on the Configuration Panel can be set (whether or not pop-up is specified to occur at reception) to specify whether the message box is
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to be popped up. When the message is received, you are informed that the message has arrived.
• UsePopup Check Box Not SelectedThe Short Message button located on the Main Panel blinks, and the Short Message Log Panel is minimized and stored on the Task Bar.- Click the Task Bar, or click the Short Message button on the Main Panel that
is blinking.- The Short Message Log Panel appears and the Short Message button on the
Main Panel disappears.
• UsePopup Check Box SelectedThe Short Message button located on the Main Panel blinks, and a pop-up message box displays notifying you a message has arrived.- Click the Read Message button to display the Short Message Log Panel.
The UsePopup Check Box can be found in the Short Message tab of the Configuration panel. See also section 2.13.6. "Short Message Tab".
Note: - When a number of Short Messages are received, only one Short Message receiving Notification window is displayed.
- When the Read Message button or Cancel button is pressed, or when the window is closed, the Received Number returns to "0".
- The maximum number displayed in "Received Number:" is 999, even when the number of received Short Messages exceed 999.
2.8.4. Replying to a Short Message
To reply to a message that has arrived:1. Select the message from the Short Message Log Panel and click the Reply button.
The Short Message Sending Panel displays.2. The number of the sending source is set to destination (To:) and the message is
copied.3. The message can now be returned using the same steps as those for the “Sending
a Short Message” procedure.
2.8.5. Setting the History Retention Period
Messages whose specified retention period has elapsed, can be deleted automatical-ly. To set the history retention period modify the Preservation days of message log (1-30) on the Short Message tab of the Configuration panel. See section 2.13. "User Set-tings" for additional setting information.
2.9. Dterm SP30 Call Log
The Call Log Panel displays the session information on incoming and outgoing calls, including cases where the call was not answered. The log displays incoming and outgoing call activity for session results (answer / no answer), time and date, telephone numbers, duration, and short memo input on or about the session.
By selecting an entry and doing a right mouse click a pop-up menu appears. From the pop-up menu select Dial/Transfer > Edit > Delete to enable the redial/transfer a number, input a session memo, or delete the entry from the log features.
The report columns can be sorted on by clicking on a column heading. This will reorder the information in the log for quick reference depending on your search and display needs. From the action bar of the call log, you can select the File option to save the log as a CSV format file. See Figure 2-11 "Example Dterm SP30 Call Log Panel".
Note: - A comma character used to pause a dial string in outbound calls originating from Dterm SP30 will not be displayed or stored in the call log (Number
Item DescriptionSave Saves a history of call origination and termination in CSV format.Call Displays a history of call origination.Receive Displays a history of call termination.All Displays a history of all calls.Call Direction Displays a history type as a mark. - no answer from destination after originating call - destination answers after origination call - 3-way conference after origination call or after receiving call - no answer after receiving call - answer after receiving callDate and Time Displays the starting times of the conversation.Number Displays the destination telephone numbers (or VMS number).Duration Displays times of the conversations.Department Displays the department.Name Displays the name.Mail Displays the E-mail address.Rec Recording flag. @ indicates one or more PC Recordings are
associated with this call.Memo Displays memos if they are present.
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column). For situations where a comma character must be used (to insert a Pause, for example) during manual keypad entry, drag and drop, or to setup a speed dial key, that same dial method must be used instead of using the Call Log to redial that number.
- To display the E-mail address in the Call Log window, "Microsoft Outlook" must be selected in the "Address Book Tab" of "User Setting". For details, see 2.13.9. "Address Book Tab". Also, "Microsoft Office Outlook" must be selected in the E-mail of the Internet programs of "Tools" - "Internet Options" - "Programs" tab of the Internet Explorer.The E-mail addresses target for search are the ones set in the "E-mail" of Microsoft Outlook.
2.9.1. Origination/Transfer
1. Select a log entry.2. Right-click the entry, and select Dial/Transfer from the pop-up menu to originate
the information to a destination.- In the idle status, the information is originated to the telephone number of the
selected log entry.- During conversation, the information is transferred to the telephone number of
the selected log entry.
2.9.2. Sending a Short Message
1. Select a log entry.2. Right-click the log entry, and select Message Send from the pop-up menu.3. The Short Message Send window appears.4. The message can now be sent using the same steps as described in section 2.8.1.
"Sending a Short Message".
2.9.3. Sending an E-mail
1. Select a log entry.2. Right-click the log entry, and select E-mail Send from the pop-up menu.
Note: If the E-mail Send option is grayed out, an E-mail address is not available.3. The E-Mail Send Modification window of the mail application is displayed.
Note: When two or more log entries are selected, all E-mail addresses are set to "TO".
2.9.4. Session Memo
1. Select a log entry.2. Right-click the log entry, and select Edit from the pop-up menu. A memo displays
in the Memo field when entered. A maximum of three lines of text can be entered for a session memo, 30 characters per line, 90 characters maximum.
2.9.5. Deletion
1. Select the log entry you want to delete.2. Right-click the log entry, and select Delete from the pop-up menu.
2.9.6. Member Registration from Call Log
1. Select the log entry you want to use for a Member button.2. Right-click the log entry, and select Add Member from the pop-up menu3. When the Member Setting dialog is displayed, enter the necessary information.
New members are automatically registered to idle buttons in the direction from top to bottom.
2.10. Video Conference
Use the Video Conference function when a user wants to hold a video conference. Both session parties must be Dterm SP30 terminals for the video conference feature to work.
1. Initiate a telephone call to the party with which you want to hold a video conference.
2. Click the Video Conference button.Note: The connection may be rejected depending on the setting of the calling user.
For additional details, see "Video Tab" .
3. The video conference starts.Note: The Video Conference function works only with other Dterm SP30 stations that
are extensions within the local PBX. The Dterm SP30 Video Conference function requires that connection points be Peer-to-Peer.
WARNING: CLOSING THE VIDEO CONFERENCE PANEL DOES NOT STOP TRANSMISSION OF VIDEO TO THE OTHER PARTY. ALTHOUGH YOUR VIDEO PANEL WILL CLOSE, THE OTHER PARTY WILL STILL BE ABLE TO SEE YOU. TO STOP A VIDEO SESSION, YOU MUST TERMINATE THE CALL.
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2.11. Application Cooperation
Use the Application Cooperation panel to start the Application Sharing, White Board, File Transfer, or Chat functions.
1. Initiate a telephone call to the desired contact.2. Click the Application cooperation button on the Main Panel.3. Click the desired function button in the Application Cooperation Panel.4. The selected function can now be used.
The Application Sharing, White Board, File Transfer, or Chat function ends when either of the stations finish the telephone call.
Figure 2-24 Application Cooperation Panel
Table 2-5 Application Cooperation Panel
Note: The Dterm SP30 Application Cooperation functions (Application Sharing, White Board, File Transfer and Chat) work only with other Dterm SP30 stations that are extensions within the local PBX.
Application Cooperation and Video Conference behaviour can be influenced by other DtermSP30 operations, as described in the following table.
No. Description
1 Application Sharing Button; starts the Application Sharing function.2 White Board Button; starts the White Board function.3 File Transfer Button; starts the File Transfer Function.4 Chat Button; starts the Chat Function.5 Exit Button; closes the Application Cooperation Panel.
Table 2-6 Softphone Call Operations Status
Meaning of values shown in this table:
2.12. Call Forwarding Setting
Specifying a transfer destination on the Call Forward setting panel enables the following four transfers:
Softphone Operations
Softphone Call Status
In Call
3-Party Confer-
ence HoldingHold Re-calling
Held by Other Per-son or For-
warding
Hold Continues _ _ _ _Hold cleared _ _ Continues Continues _Held by other person Continues _ _ _ _
Hold cleared by other terminal _ _ _ _ Continues
Other terminal making a call on the line being held
_ _ End End End
Making a call on other line during holding
_ _ Continues Continues _
Calling forward destination Continues _ _ _ _
Response at forward destination _ _ _ _ Continues
“_” - Operation is impossible while Application Cooperation or Video Conference is running.
"Continues"- Application Cooperation or Video Conference continues without impact."End" - Application Cooperation or Video Conference ends when this operation
occurs.
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• Call Forwarding - All Calls• Call Forwarding - Busy Line• Call Forwarding - Don't Answer• Logged Out Transfer
Each transfer needs to be registered for a function button using the PBX key assigned data.
Note: - The setting contents are the same for all types.- Call Forwarding only works when it is configured in the PBX!
The following procedure displays the Call Forward Setting Panel used when the Call Forwarding - Busy Line tab is selected.
1. Click the tab for the Call Forwarding setting to be done.
Figure 2-25 Call Forward Settings - CF-A and CF-B Tab
2. Enter the Transfer Destination Name (optional) and the Transfer Destination Number.
Note: Up to four Transfer Destinations can be set in advance for future selection. These four fields are selectable and changeable at any time. The fifth field for a call forwarding type is used by the Dterm SP30 application and is not user
The number of characters that can be set are:Memo: 50 characters maximum.Number: 24 characters maximum.
editable from this Call Forward panel. When a call forward operation is done manually from the main panel instead of the Call Forward panel, and the number entered is not already one of the pre-configured numbers of the other four fields, then this number will be visible in the fifth field and be the one in effect for the call forward type until canceled or a new number is designated (manually or from preconfigured fields in the panel).
3. Click the radio button located at the left end of the item to be specified as the Call Forward destination.
Figure 2-26 Call Forward Settings - Radio Button Selection
4. Click the Set button.
2.12.1. Call Forwarding - All Calls
The Call Forwarding - All Calls feature permits all calls destined for the Dterm SP30 station to be routed to another station regardless of the busy or idle status of Dterm SP30. The button will be highlighted if the feature is already set.
The color band of the button where the Call Forwarding - All Calls feature is assigned on the function key panel turns RED.
2.12.2. Call Forwarding - Busy Line
The Call Forwarding - Busy Line feature permits a call to a busy Dterm SP30 station to be immediately forwarded to a predesignated station.
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2.12.3. Call Forwarding - Don’t Answer
The Call Forwarding - Don't Answer feature permits a call to an unanswered Dterm SP30 station to be forwarded to a predesignated station if Dterm SP30 does not answer within a predetermined amount of time.
The color band of the button where the Call Forwarding - Don't Answer feature is assigned on the Function Key Panel turns to RED.
2.12.4. Logged Out Transfer
The transfer occurs when Dterm SP30 is not running or has not yet logged in. The color band of the button where the Call Forwarding - Logged Out feature is assigned on the Function Key Panel turns to RED.
2.13. User Settings
Press the Config Setting button to display the User Setting panel. This panel contains the following tabs:
Note: - The Apply button is enabled when you change the configuration.- When pressing the Apply button, the settings on all tabs will be saved.- When pressing the Default button, the settings on the currently displayed
tab will be reset to the default.
2.13.1. Call Tab
When a predetermined number is used (up to three digits from the beginning), dialing can be made by prefixing the specified number (up to three digits) to it.
• Call Tab • Display Tab• Receive Tab • Address Book Tab• Sound Tab • User Tab• Ringer Pattern Tab • Device Tab• Video Tab • Mail Tab • Short Message Tab • Detail Tab• Recording Tab
Figure 2-27 Call Tab
Note: This setting is valid only for the origination operation where the member button is dragged and dropped to the SPEECH button.
1. Select the Prefix a number beginning with A, with the value in B checkbox.
2. Enter numbers into the A and B fields (up to 3 digits).A may have no digits (blank), 1, 2, or 3 digits. B must have 1, 2, or 3 digits.
3. If you select the Confirm when dialing checkbox, the following figure displays during each dialing, enabling you to determine whether the specified number is to be added.
4. If you do not want to add digits, select the Do not prefix a number beginning with C, with the value in B checkbox and enter a number into the C field. The number beginning with C (up to four digits) is excluded from the numbers specified in Step 1.
Other options in this window:
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• When setting Call Forward-All Calls, that display the Confirmation Message CheckboxSelect this checkbox if you want a protection against the setting of “Call Forwarding - All Calls” by operation mistake. Now when “Call Forwarding - All Calls” is set, a confirmation prompt is displayed.
• Click calling operationEnables you to dial a number by selecting it in Microsoft Internet Explorer or mailer. [Not used] is set at default. If you want to use this feature, select either Click only mouse button or Ctrl key + mouse button from the drop down list.- The dialog of calling confirmation is displayed
Displays a confirmation dialog when you make a call with the Click calling operation.Click calling operation: Select a telephone number displayed on Microsoft Internet Explorer or mailer, and simultaneously press keys that you assign beforehand (Ex. Ctrl key and mouse button) while Dterm SP30 is operating.
- The dialog of context menu calling confirmation is displayedDisplays a confirmation dialog when you make a call with the Context Menu calling operation.Context Menu calling operation: Select a telephone number displayed on Microsoft Internet Explorer or mailer, and click the right mouse button while the Dterm SP30 is operating.
2.13.2. Receive Tab
The first group of options on the Receive Tab allow you to specify how Dterm SP30 is to respond if a call is received while Dterm SP30 is minimized to the System Tray. This tab also provides an option that allows you to answer incoming calls to secondary lines by lifting the optional USB Handset from its cradle.
Figure 2-28 Configuration - Receive Tab
When Panel is Minimized to System Tray
• Maximize the panel if a call is received to the primary extension.Enable this option to maximize the Dterm SP30 panel when a call is received at the primary extension. This will not be enabled as a default. The System Tray icon will just blink when a call is received, without maximizing the Dterm SP30 panel.
• Maximize the panel if a call is received on the secondary extension.Enable this option to maximize the Dterm SP30 panel when a call is received at a secondary extension (if defined to Dterm SP30). This will not be enabled as a default - the System Tray icon will just blink when a call is received, without maximizing the Dterm SP30 panel.- Select All
The panel is displayed for all incoming calls to the secondary extension.- Select Line No
When this checkbox is checked, the panel is displayed for incoming calls to the specified Line Number.If specifying multiple Line Numbers: Separate each Line Number by a comma,
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or use a hyphen between the first Line Number and the last Line Number.Examples:2,3,4: Line Number 2, 3 and 4 are specified;2-: All Line Numbers except Line Number 1;2-10: Line Numbers from 2 to 10 are specified.
Line display automatic change Setting
When receiving a call, Information window of the Main panel automatically changes to the Line Key display.• Prime Line
When an incoming call is terminated to the Prime Line, the Information window of the Main panel automatically changes to the Line Key display.
• Sub LineWhen an incoming call is terminated to the Sub Line, the information window of the main panel automatically changes to the Line Key display.
For use with USB Handset only
• Lifting handset will answer calls to secondary extension. (When not selected, lifting USB Handset will answer incoming calls on primary extension only.)Enable this option only if the optional USB Handset is attached. Lifting the handset from its cradle will answer incoming calls to the secondary extension (if defined to Dterm SP30). This will not be enabled as a default - only incoming calls to the primary line can be answered by lifting the handset.
2.13.3. Sound Tab
The options on the Sound Tab allow you to specify whether the ring sound for incoming calls should be heard through the PC speakers instead of the headset and they allow specification of WAV files that can be used to customize the sounds heard for calls from extensions, calls from outside phones, and the Hold sound heard when a party is put on hold.
Figure 2-29 Configuration - Sound Tab
• Use PC Speakers for Ring Sound (instead of Headset)Allows the Ring Sound heard when a call is received to be routed to the PC Speakers instead of the Headset (the default).
• WAV file for Ring Sound of calls from ExtensionsSpecifies the path and file name to an optional .WAV file to be heard when a call is received from an extension on the same PBX. Use the .. button to Browse to the .WAV file of choice.
• WAV file for Ring Sound of calls from Outside PhonesSpecifies the path and file name to an optional .WAV file to be heard when a call is received from an outside phone. Use the .. button to Browse to the .WAV file of choice.
• WAV file for Ring Sound of calls Prime LineSpecifies the path and file name to an optional. WAV file to be heard when a call is received from the Prime Line. Use the .. button to Browse to the .WAV file of choice. Note that the ring tone may be controlled by PBX programming, as such selections setup in this field may not have any effect. Contact the PBX system administrator as required.
• WAV file for Ring Sound of calls Sub LineSpecifies the path and file name to an optional .WAV file to be heard when a call is received from the Sub Line. Use the .. button to Browse to the .WAV file of choice. Note that the ring tone may be controlled by PBX programming, as such selections setup in this field may not have any effect. Contact the PBX system administrator as required.
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• WAV file for Hold SoundSpecifies the path and file name to an optional .WAV file to be heard when a party is put on Hold. Use the .. button to Browse to the .WAV file of choice.
Note: When the specified WAV file is opened by another application, the sound will not be heard while terminating a call.WAV files cannot be specified through the network. If necessary, copy the file to your PC.Ensure the WAV file satisfies the following specifications:- Audio format: PCM- Average data ratio: 16 kb/s- Sampling frequency: 8 kHz- Sampling size: 16 bits- Channel: Monaural
2.13.4. Ringer Pattern Tab
The following Ringer Pattern tab settings are available:
Figure 2-30 Configuration - Ringer Pattern Tab
For each pattern you can specify a WAV file used as the sound of call termination.
Note: When the specified WAV file is opened by another application, the sound will not be heard while terminating a call.WAV files cannot be specified through the network. If necessary, copy the file to your PC.Ensure the WAV file satisfies the following specifications:
- Audio format: PCM- Average data ratio: 16 kb/s- Sampling frequency: 8 kHz- Sampling size: 16 bits- Channel: Monaural
2.13.5. Video Tab
The video settings available are:
- At connection, perform connections allowed permission.- At connection, allow connection unconditionally.
• Select Prompt for acceptance / start of incoming video conference request if you want to control permission for a video connection. The following window displays each time a videoconference is being initiated..
Figure 2-31 Videoconferencing Connection Confirmation
- Click the Permit button to allow a connection.- Click the Don't permit button to not allow a connection.
When the Don't permit button is clicked, a window is displayed for the destination location to indicate that the connection was refused.
• Select Always accept video conference request to allow an unconditional video connection. The video conference begins without displaying the permission screen (Figure 2-31 "Videoconferencing Connection Confirmation").
2.13.6. Short Message Tab
The Short Message settings available are:
• Pop-up notification does or does not occur at message reception.• Set the number days short messages should be retained before deletion from log.
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Figure 2-32 Configuration - Short Message
• Enable pop-up notification when a Short Message is received.This specifies that a pop-up notification is to occur whenever a Short Message is received from another Dterm SP30 station. This option is disabled by default.
• When adding a telephone number to Destination List Box, the confirmation message displays.When the number is added, the confirmation message can be displayed. This option is disabled as a default.
• Delete Short Messages from Log after ___ days (1 - 30).This specifies the number of days Short Messages are to be retained in the Short Message Log before they are automatically deleted. Values in the range of 1 to 30 days may be specified. The default is 14 days.
2.13.7. Recording Tab
The options available on the Recording Tab (Figure 4-138) allow you to specify where PC Recording files will be stored and when they will be deleted.
Figure 2-33 Configuration - Recording Tab
• Deletion of PC Recording Files- Delete PC Recordings when associated Call Log records are deleted- Do not Delete PC Recordings
Select this option to specify that PC Recordings should not be deleted when their associated Call Log records are deleted. The recordings can still be retained until manually deleted, using Windows Explorer, for example.
• Location of PC RecordingsThis option allows you to specify the folder to which PC Recording files will be written. Use the ... button to browse to the folder of choice.
• Message memo setting- Time until automatic responding (3-15) Seconds
The time between receiving the incoming call and starting the automatic answering function (default: 5 seconds).
- Recording Time (30-120) SecondsRecording time of Message memo (default: 30 seconds).
- Response Message FileThe message to be played for the automatic answering function can be specified. Specify a file name.
• Voice Mail Cooperation (Effective only at the time of Voice Mail use)• PC Record Mode
- Manually start recording.This is the default. PC Recording will be started manually.
- Automatically start recording.Recording will be started when the telephone conversation is started.
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2.13.8. Display Tab
The options available on the Display tab allow specification of options that affect when the 10-Key Keypad will be displayed, when the main Dterm SP30 panel will be normalized (from a minimized state), how Name and Station number info for incoming calls will be displayed and a Hot Key for de-minimizing Dterm SP30.
Figure 2-34 Configuration - Display Tab
• Display 10-key keypad when “After Record” function is used to end a Voice Mail recording.Enable this option to open the 10-key Keypad after completing a recording.
• Display main panel if minimized to system tray when going offhook (USB handset use only)When the optional USB Handset is attached, enabling this option will cause the main DtermSP30 panel to be displayed when the handset is lifted from its cradle.
• Enable alternating Two-Step display of Extension and Name in LCD panel (affects the Compact Panel only)When this option is enabled and the Dterm SP30 Compact panel is displayed, the LCD will alternately flash the Extension and Name. The Name value associated with an Extension must be programmed into the switch by the PBX Administrator.
• Hot Key to restore minimized panel from System TrayVia the drop down menu you can select: Not Used, Press CTRL twice, Press CTRL three times or Press CTRL four times.- When Hotkey is used, place input cursor in LCD.
• Time until Panel Expressing (0-2000)Here you can specify the time until the Desktop Toolbar Skin panels appear by
placing the mouse cursor when “Auto Hide” is set in each panel.To hide the panel automatically, right-click the panel that you want to hide and select “Auto Hide”.
2.13.9. Address Book Tab
In the Address Book Tab you can select if the DtermSP30 should display contact information from your email application.
Figure 2-35 Configuration - Address Book Tab
• Microsoft OutlookPerforms retrieval of related contact information from the Microsoft Outlook address book using the phone number as keyword.Retrieved information is used by “Caller Information Panel” and “Call Log Panel”.
• Search noneDtermSP30 does not perform retrieval of related information if this item is checked.
• Caller Information PanelDisplays the Caller Information Panel if this item is checked.To activate this item, specify [Microsoft Outlook] at “Information retrieval software”.
• A Caller Information Panel is automatically closed after a telephone call end.Closes the panel automatically after the call is ended if this item is checked.To activate this item, check [Caller Information Panel].
• Time until it closes (0-60)Specifies the time until closing the Caller Information Panel automatically.
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2.13.10. User Tab
The User Tab settings available for the Short Message Log Panel and for login are:
• Set a user name.The user name displays in the Name field of the Short Message Log Panel.
• Enter a login ID and password for login.• Enter only a password for login.• Perform a login without entering a login ID and password.
Figure 2-36 Configuration - User Tab
1. Enter a name or nickname in the User Name field.The name input will display in the Name field of the Short Message Log Panel.
2. If there is no Password Edit button, continue with step 3.Otherwise, click the Password Edit button.- Change your password in the “Password Edit”-window that appears.
Note: Please confirm the current password to your PBX administrator.- Select “Apply AutoLogin” if you selected the AutoLogin option.
Note: The options “Apply AutoLogin” and “Not Apply” will be grayed out if the AutoLogin check box is not selected or if the LoginID is not entered in the LoginID Field.
- Click the OK button (twice).3. To be able to manually input a login identification and password, uncheck the
AutoLogin checkbox, or set spaces in both the LoginID and Password fields.4. To enable the input a password only, select the AutoLogin checkbox and make a
LoginID entry only.5. To login without an input (the login screen will not appear), select the AutoLogin
checkbox and enter information to the LoginID and Password fields.
2.13.11. Device Tab
Note: This tab exists in Config Settings only when there is more than one network interface card in the PC.
The Device tab settings available are:
• Selecting the Network interface card• Selecting the IP Address
Figure 2-37 Configuration - Device Tab
• Select NIC / IP AddressThis option is normally disabled, allowing the Dterm SP30 to use the actual MAC address of the PC's network adapter for terminal identification.When this option is enabled, Dterm SP30 will use and send to the PBX the MAC address and IP address which is selected in Network Interface / IP Address drop-down list.
2.13.12. Mail Tab
The mail settings available are:
- Use this PC’s MAPI-compliant e-mail program.- Use DtermSP30’s built-in e-mail.
Select either normally used e-mail software or Dterm SP30 built-in email.
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Note: The recorded file on the PC can be sent as an attached file.
Figure 2-38 Configuration - Mail Tab
2.13.13. Detail Tab
Figure 2-39 Configuration - Detail Tab
• Convert keyboard number pad's [ / ] key to a [ # ] key.(affects DtermSP30 input only)This option specifies that the keyboard number pad's [ / ] (divide) key should be translated to a # character when inputting data to Dterm SP30.
Note: The keyboard's other [ / ] key will continue to generate a "/" character if used.
• At the end of a call, hang up automatically when the other party has hung upThis option specifies that Dterm SP30 is to hang up automatically at the end of a call, when the other party hangs up first. When disabled, the default action requires that you click the Call button to hang up at the end of a call.
• Operation performed when space bar is pressed(effective only when panel is not minimized)- No Action
This is the default. Pressing the space bar will not perform any special operation in Dterm SP30.
- AnswerThis specifies that the space bar can be used to Answer incoming calls. This is the same as clicking the Call button to Answer an incoming call.
- Call / Answer / Hang Up
• The Dropping Call operation by clicking the Call button is delayed.When call is ended by pressing Call Button, the line is disconnected approximately 2 seconds later. The check box is unchecked at default setting.This setting is applied even if [Call/Answer/Hang up] is specified at [Operation performed when space bar is pressed (Panel not minimized)].
• Address BookUse the ... button to browse to the address book for the workstation where Dterm SP30 is installed.When [Search none] is set at [Information retrieval software] in [Address Book] tab, the file specified in this box will open by pressing the Address Book Button.
• URL displayed by clicking LogoSpecifies the URL to be displayed by the workstation's Internet browser when the Dterm SP30 panel's NEC logo bar is clicked.
This specifies that the space bar can be used for any of three different operations depending on the circumstance.Call Space bar can be used to go off-hook before entering a number.Answer Space Bar can be used to Answer an incoming call.Hang Up Space Bar can be used to Hang Up at the end of a call.
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3. Microsoft Outlook INTEGRATION
You can make calls from within Microsoft Outlook. To be able to do this, you need the Dterm SP30 toolbar in Outlook. The system administrator must have prepared this.
Displaying the Dterm SP30 Toolbar
In Outlook, on the View menu, click Display > Toolbar and check DtermSP30.
Figure 3-1 Displaying the Dterm SP30 Toolbar in Microsoft Outlook
Dterm SP30 Toolbar Overview
Figure 3-2 The Dterm SP30 Toolbar in Microsoft Outlook
Dterm SP30 Startup button Starts up the Dterm SP30.Address Displays the name of specified Address.Number Box Displays the phone number(s) of specified Address.Call Origination/Call Transfer button
Originates/ transfers call to the phone number displayed in the Number Box.
Send ShortMessage button Opens Short Message Sending Panel with the phone number displayed in the Number Box as destination.
User Status Indicator button Displays the user status of the phone number displayed in the Number Box.
Making a call by using the Toolbar
1. Change the Microsoft Outlook view to Address window.
Figure 3-3 Contacts - Microsoft Outlook
2. Select the destination number from the Number Box list as shown in the following figure.
Figure 3-4 Select destination number from Number Box
3. Click the Call Origination/call Transfer button. Destination number is displayed on the Dterm SP30 LCD and ringer is heard. (Call is transferred when line is busy.)
4. Call begins when the destination answers.
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Opening Short Message Sending Panel After Specifying Destination:
1. Change the Microsoft Outlook view to Address window.2. Select the destination number from the Number Box.3. Click the Send Short Message button.4. Short Message Sending Panel opens with the specified destination as input. For
further operation, refer to section 2.8.1. "Sending a Short Message".
Open User Status Indicator Panel After Specifying Destination:
1. Change the Microsoft Outlook view to Address window.2. Select the destination number from the Number Box.3. Click the User Status Indicator icon. Pop-up of User Status Indicator Panel for
specified destination number is displayed.
When you perform call origination/call transfer/short message sending/ User Status Indicator to a number that is not registered in the Address Book, enter the number in the Number Box in the STEP 2.
Retrieval of Information from Microsoft Outlook Address Book:
When the call is terminated, name, corporation name, department of caller can be displayed by automatically retrieval of information from Microsoft Outlook Address Book.
4. USING A USB HEADSET OR HANDSET
Using a USB headset or handset allows the use of the Dterm SP30 with limited interaction on the workstation and Dterm SP30 application. Some of the following functions and features listed in this topic will depend on the capabilities of your particular USB device.
1. Connect the USB device (handset/headset) directly to a USB port.Note: One idle USB port is required on the personal computer. Avoid using the
handset through a USB hub, etc.
2. If the personal computer is equipped with an audio device other than the USB handset/headset, perform the following settings:- Connect the USB handset/headset.- From the Microsoft Windows Desktop, click the Start button, then choose
Setting > Control Panel > Sounds and Multimedia.- On the Sounds and Multimedia Properties window, select the Audio tab.
Change the marked options to devices OTHER than USB Audio Device. Select the device names set for you PC.
Figure 4-1 Sounds and Multimedia Properties - Audio
- Change each of the devices giving priority to Voice Reproduction and
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Recording to devices other than USB Audio Device.
Note: - Select the device names set for your personal computer. Ring volume control will not be controllable from the SP30 main panel volume control buttons, when the incoming ring is redirected to an external device (desktop speakers). The OS sound properties control the sound device and devices in the Audio tab; SP30 controls the devices in the Voice tab.
- Some operating systems, e.g. Windows XP, have both an Audio and Voice tab. The properties can be set differently on each tab. When redirection of incoming ring tone is desired to go to a different device, i.e. system speakers, then the Audio tab should be used to select that device. The Voice tab will be used to select the device that the incoming / outgoing conversation will be directed to. Dterm SP30 Sound tab has a checkbox to select Use PC Speakers.... in addition to this.
- Redirection of incoming ring tone to a device different then the device used for conversation must be supported by the manufacture of that device, not all devices support the redirection of sounds.
- If the USB handset is inserted or extracted, the settings listed in Step 2 may be changed. To keep the settings unchanged, check the Use only preferred devices on the Audio tab as shown in the following figure. If this occurs, perform the previous procedure again.
Figure 4-2 Use Only Preferred Devices
Note: - Windows XP Users: Switch the Sound and Multimedia reference listed above to Sound and Audio Device, and the Use only preferred devices reference to Use only existing devices.
- Do not insert or extract the USB handset after the Dterm SP30 starts. Windows may lock. If the USB handset was mistakenly extracted, end the Dterm SP30 application, connect the USB handset, and then restart the Dterm SP30.
USB Handset Configuration
When the Function Key that is not registered any function on the USB Handset, you can apply different function.
1. From the Microsoft Windows Desktop, click the Start button, then choose Program > Dterm SP30 > HandsetConfig to open the HandsetConfig window. The following window is displayed when the Handset owns any Function key without function registered.
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Figure 4-3 Handset Config
2. Select the required action from the Function Key drop-down list box.The following services are available:- [Default]- Hold- Transfer- Mute- Volume control - Up- Volume control - Down- Line Button 1-32
3. When you select [Default], the default data of the service is assigned to the Function Key.- The assigned data is applied when you click Set button.- The assigned data is reset when you click Default button.- HandsetConfig tool is exit when you click Cancel button.
4. When you exit the HandsetConfig tool without clicking Set, you are warned that changes will be discarded. When data change is not required, click the Yes button.
5. When the same data is assigned to several Function Keys, you are asked if you want to have the registration to the same function. When you allow Function Keys, click the Yes button.
5. TROUBLESHOOTING
5.1. For WindowsXP Service Pack 2 Users
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed PC, Dterm SP30 may not operate normally because of the Windows Firewall function. In this case, it is necessary to turn off the Firewall function for Dterm SP30 by one of the following procedures.
5.1.1. Use Dterm SP30’s Tool to turn off Firewall
This tool supports Dterm SP30 and Video Conference and Application Cooperation (NetMeeting) only.
1. Start “FWConfig.exe” in Dterm SP30 Installed folder. This will add the Dterm SP30 application to the Windows Firewall Exceptions list.Note: “FWConfig.exe” must be started after exiting the Dterm SP30.
When Dterm SP30 has been added to the Windows Firewall Exceptions list successfully, the following dialog appears.
5.1.2. Apply WindowsXP Service Pack 2, then turn it off when starting Dterm SP30
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed PC and the Dterm SP30 is started, the following Windows Security Alert screen is displayed.
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If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30 is turned off and Dterm SP30 can operate normally. Also, when starting Application Cooperation, the previous screen appears.
If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30 is turned off and Application Cooperation can operate normally.
Note: If “Keep Blocking” is selected on this screen, Firewall must be turned off by the procedure described in section 5.1.1. "Use Dterm SP30’s Tool to turn off Firewall". Use Dterm SP30’s Tool to turn off Firewall blocking of Dterm SP30 or 3. Turn off Firewall manually in advance.
5.1.3. Turn off Firewall manually in advance
When WindowsXP Service Pack 2 is applied to the PC, “Windows Firewall” is added in the Control Panel. By using the “Windows Firewall”, Firewall for Dterm SP30 and NetMeeting can be turned off.
1. Select Start > Control Panel > Security Center > Windows Firewall, and then click the Exceptions tab. The following screen is displayed.
2. Click the Add Program button to add “DtermSP30” and “config.exe”. To add Dterm SP30, specify the executable file name (default: C:\Program Files\NEC\DtermSP30\ClientPhone32.exe) in the Path field, and then click the OK button. Likewise, specify the executable file name (default: C:\Program Files\NetMeeting\conf.exe) to add NetMeeting.
Note: “E” drive is specified as an example of the Dterm SP30 installed folder.
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3. “DtermSP30”and “conf.exe” will be displayed in the Programs and Services list as follows.
4. Press OK button to turn off Firewall blocking of Dterm SP30.
5.2. Error occurs when starting Dterm SP30 from the Start menu
If Softphone is added in the Start menu, Dterm SP30 boot-up error may occur when starting the PC. In this case, it is necessary to adjust the Softphone starting time.
1. Click Start > (All) Programs > DtermSP30 > Startup Configuration. The following screen appears.
2. Place a check mark in the RUN DtermSP30 on startup checkbox.
3. Specify the Dterm SP30 starting time (0/15/30/45/60 seconds) in the Add Startup Delay (in seconds) box by clicking the arrow.
4. Click the Configure button.
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5.3. When Starting/Terminating Softphone
5.4. When in Waiting Status
Problem Action
Softphone fails to start • Did you start Softphone too soon after closing it? Wait for a while and then restart it.
• If it is not started even when you double-click the DtermSP30 icon, contact your system administrator.
• Are your logon ID and password correct?
• If it is not started even when you enter the correct logon ID and password, contact your system administrator.
Softphone failed to terminate
• Softphone cannot be ended when making a call, or dial tone or busy tone is heard from the handset.
• If Application doesn't answer is displayed and Windows cannot be terminated, forcefully terminate Softphone using the Windows Task Manager.
• If operation is abnormal at the next starting, contact your system administrator.
You turned off your PC without terminating Softphone
• The next time Dterm SP30 is started, if operation is abnormal, contact your system administrator.
Problem Action
You removed the USB device from the USB port
• Terminate Softphone and connect it to the USB port again. You can connect it when the PC is turned on. A message may be displayed when it is connected.
• If the device doesn’t operate normally even when it is reconnected, terminate Softphone and restart your PC.
• If it is not restored even after the above measures, contact your system administrator.
5.5. Making a Call
5.6. Receiving a Call
5.7. While Speaking with Other Person
PC is in a suspended status
• After recovery from a suspend, Softphone may not operate normally. If so, restart Softphone.
• If Softphone doesn’t operate normally even after restart, terminate Softphone and restart PC.
• If Softphone doesn’t operate normally even after restarting the PC, contact your system administrator.
Problem Action
Address book is not opened even after clicking the Address Book Button
• Address book is not allocated to the Address Book Button. Allocate your address book on the Detail tab of the Configuration dialog.
Problem Action
No ring sound is heard
• Try adjusting the ring volume.
• Is your handset/headset removed from the USB port on your PC? If so, connect it firmly.
• If the ring is not restored, even after the above measures are taken, contact your system administrator.
Problem Action
You cannot hear the other party’s voice
• Is the sound from the speaker too low? Adjust the volume of the sound from the speaker.
• Is your handset/headset removed from the USB port on your PC? If so, connect it firmly.
• If it is not restored, even after the above measures are taken, contact your system administrator.
Problem Action
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The other party cannot hear your voice
• Is the Mute button active? Click the Mute button again.
Transmission volume is too low or not heard by other party while USB device is in use
• Remove and reconnect the USB handset/headset after terminating Softphone. If it is not restored by removing and reconnecting, repeat this operation.
The other party’s voice is heard from PC speaker, but not from the USB device
• After terminating Softphone, restart your PC.
• If it is not restored, even after the above measures are taken, contact your system administrator.
You failed to make a call to an outside line
• Are you using a system where an additional number such as “o” must be prefixed to the front end of the phone number to make a call? In this case, you need to perform either of the following operations:
- Enter the other person’s phone number after entering an additional number such as “0”.
- If you cannot make a call to the outside line after the above measures are taken, contact your system administrator.
Your PC froze during call
• The call is cut. Restart your PC and redial the call.
• If the operation is abnormal at the next starting, contact your system administrator.
Other person’s voice is heard with a delay
• There is a problem with the Softphone. This is due to network congestion.
You failed to answer the held call again
• When you hold a call by pressing the Hold button twice (exclusive hold), you can answer the call only by the phone you placed on hold.
You attempted to forward the call to a person near you, then you were unable to pick-up the call after relocating to that phone
• Did you press the Hold button twice? If you pressed the Hold button twice (exclusive hold), you can pick-up the call only at the phone you used to place the other party on hold.
Problem Action
5.8. When Having a 6/8-Party Conference
Note: This requires the system environment where optional 6/8-party conference is available and the setting on the PBX.
5.9. When Using Call Forward-All Calls
5.10. When Using a Short Message
Volume display is blinking in yellow or red
• Is your PC activity heavily loaded? Terminate some of your applications.
• Is your network activity heavily loaded? Contact your network administrator.
Problem Action
6/8-party conference cannot be started
• Setting on the PBX side is required. For details, contact your system administrator.
• Conference trunk may have reached the fixed number. Wait for a while and attempt the operation again.
Problem Action
A call was not forwarded to the specified forwarding destination
• Did you set forwarding on the Call Forwarding Settings screen?
• Is the phone number of the forwarding destination incorrect?
• If the forwarding destination is an outside line, have you added an additional number such as “0” to the front of the phone number of the forwarding destination?
Problem Action
A short message failed to be received by other person
• Do you have the right extension number of the destination?
• It may take some time for a short message to be received.
Problem Action
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5.11. When Using PC Recording
5.12. When Using Video Conference/Application Cooperation
The other person says that they have sent a short message but you have not received it
• Does the other person have the right extension number?
• Is “Short Message” displayed on Taskbar? If so, it is set so that the operation on reception of a short message will not pop-up.
• It may take some time for a short message to be received.
Problem Action
PC Recording is unavailable
• If VMS is installed on your system. Voice Mail, not PC recording, runs when the Record button is clicked. In this case, right-click the Record button to select “PC Recording”.
• Is your hard disk free-space becoming too small? Recording requires about 1MB of hard disk space per 1 recording minute.
Problem Action
Video Conference Application Cooperation is unavailable
• Start NetMeeting only and confirm the following settings. If any one of the settings is checked, Video Conference/Application Cooperation is unavailable.
- In NetMeeting click [Tool (T)} > [Option(O)]. If Received Call and Sent Call are checked in the [Security] tab on the Option screen, clear the checks.
- In NetMeeting click [Tool (T)} > [Option(O)]. If Execute NetMeeting in the background at the start of Windows is checked in the [General] tab on the Option screen, clear the check.
Problem Action
5.13. When Using Video Conference
5.14. When Using Application Sharing
Problem Action
You failed to use video conference
• Is the camera connected properly?
• Have you installed virus detection and/or firewall software that may be blocking communication? When using the Softphone and these types of software applications together, a new setting may be required. Contact your system administrator.
The other person has not connected a camera
• You can send only your image to the other person.
The image failed to move smoothly
• Depending on the network status, the image may not move smoothly, or may stop.
• When you browse the internet, or send or receive a mail during the video conference, the image may move slowly.
You want to use video conference by more than one person on each side
• Video conference is available only in a one-to-one call.
Problem Action
Application Sharing is unavailable
• Did you check the [Allow Control] button at start-up?
• Have you installed virus detection and/or firewall software that may be interfering? When you use Softphone and these types of software applications together, a new setting may be required. Contact your system administrator.
In order to share an application, should the same application be installed on both PCs?
• No. You can share operations even if the same application is not installed on the other PC.
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5.15. When Using White Board
5.16. When Using File Transfer
Operation becomes slow while sharing an application
• Shared operation may become slow or be interrupted due to congested status of the network.
• When you browse the internet, or send or receive a mail during application sharing, the operation may become slow.
Problem Action
White Board is unavailable
• Have you installed virus detection and/or firewall software that may be interfering? When you browse Softphone and these types of software applications together, a new setting may be required. Contact your system administrator.
Operation becomes slow
• White Board operation may become slow or be interrupted due to congested status of the network.
• When you browse the internet, or send or receive mail during application sharing, the operation may become slow.
Problem Action
You failed to use the transfer
• Have you installed virus detection and/or firewall software that may be interfering? When you browse Softphone and these types of software applications together, a new setting may be required. Contact your system administrator.
Transfer speed becomes slow
• Time required to display message may be extremely delayed due to congested status of the network.
• When you browse the internet, or send or receive a mail during chatting, the operation may become slow.
• Transferring a large file may take some time.
Problem Action
5.17. When Using Chat
5.18. Changing the Login Password From User Tab of User Setting
Problem Action
Chat session(s) are failing
• Have you installed virus detection and/or firewall software that may be interfering? When you browse Softphone and these types of software applications together, a new setting may be required. Contact your system administrator.
Chat message(s) experiencing a time delay
• Time required to display message may be extremely delayed due to congested status of the network.
• When you browse the internet, or send or receive a mail during chatting, the operation may become slow.
Unable to Chat in 3-Party Conference between all three parties
• Chat in 3-Party Conference mode is only supported between first two call parties. To use chat with 3 or more parties, the 6/8 party conference feature must be configured and used instead.
Error Window Action
“Login password is changed. Because the current password does not accord, the setting of automatic login is not applied.”
• Change of the login password has succeeded, however, because the current password does not match the setting of "Automatic Login" in the user tab of the user setting, the password setting to use automatic login is not changed. To change the setting, reset the "Automatic Login" field in the user tab of the user setting.
“The new password does not accord.“
• Change of the login password has failed because the new password does not match. The password setting to use automatic login is not changed.
“Because the IP extension login is in function regulation, the change of login password is failed.”
• Change of the login password has failed because the server is regulating the IP extension login function.The password setting to use automatic login is not changed.
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“Because the readout current password is failed, login password cannot be changed.”
• Change of the login password has failed because the server has failed to read out the current password.The password setting to use automatic login is not changed.
“Because the checking of current password is failed, login password cannot be changed.”
• Change of the login password has failed because the server has failed to check the current password.The password setting to use automatic login is not changed.
“The change of login password is failed”
• Change of the login password has failed because of other reason than above.The password setting to use automatic login is not changed.
Error Window Action