Delivered By:

Vipul Sharma (13DM049)

Pritam Sahoo (13DM050)

Ravi Kumar (13DM026)

Rohit Kumar (13DM014)

Companies overview:

DTDC Courier & Cargo Ltd is India’s leading express distribution company.

It has over 281 own offices and over 5800 channel partners (Franchisees) spread across the country monitored through various regional offices.

DTDC serves nearly 10,000 pin codes delivering 11 million consignments per month. DTDC India provides various services ranging from Domestic to International services, Premier express, supply chain solutions to name a few.

Services Rendered:

International

-Air Express

-Air Cargo

Domestic

-Air Express

-Air Cargo

-Surface Cargo

Marketing Mix of DTDC

PRODUCT:

Weight slab CityPlus

Regional Plus

ZonalPlus/blue/green 

MetroPlus/blue

MetroPlus/blue/green

First 500 gms

Rs 80 Rs 130 Rs 155 Rs 180 Rs 215

Addi. 500 gms

Rs 25 Rs 50 Rs 70 Rs 105 Rs 130

10.1-25 kg (per kg)

Rs 50 Rs 80 Rs 115 Rs 180 Rs 225

30.1-50 kg(per kg)

N.A Rs 65 Rs 95 Rs 140 Rs 180

50.1 -100 kg(per kg)

N.A Rs 55 Rs 80 Rs 125 Rs 170

100 kg above(per

kg)

N.A Rs 50 Rs 70 Rs 110 Rs 150

PRICE

Calculation:For Air Express & Air Cargo: Length x Breadth x Height (in cms) 

6000For Surface:

Length x Breadth x Height (in cms)  4750 For International: 

Length x Breadth x Height (in cms)  5000 

For R-Express booking under Priority product, if any dimension of the parcel exceeds 110cms then 2 times the weight (Gross or Volumetric, whichever is more) is directly charged to the customer as the railway authorities charge the same.

PLACE

Place of franchisee

Ravi Talkies, Tankapani Road,

Bhubaneshwar.

Area of Service Providing In Odisha

Bhubaneshwar -32 Zip Code

Odisha-503 Zip Code, pan India-10000 plus

Promotion:Nationally DTDC offered different promotional activities during the Diwali season:

DTDC strives to add sweetness to the festivities this Diwali by providing specialized gifting options like Dry Fruits, Exclusive Diwali Hamper – filled with traditional snacks & sweets. One can send gifts to their loved ones in India and abroad at attractive rates. DTDC offers specially designed packaging to ensure that gifts reach the loved ones secured, safe and on time.Locally:

Given below are the way through which the local franchisee does promotion:Hoardings Newspaper &Visiting Cards.

Hoarding of DTDC at Bhubaneswar

DTDC with 13,000 individuals as its strength, delivers at over 10,000 zip (pin code) areas, handling 10 million consignments every month. DTDC serves over 240 international destinations.

Employees –

1: Office Manager

2: Field Manager

3: Delivery staffs

PEOPLE

Physical evidence:

DTDC-Courier office at Tankapani Road , Ravi talkies

Interaction with the franchisee owner for project work

Intimation timing: 9:00am To 10:00am From H.O

Delivery within the Day In normal service & if DTDC Pep Delivery

then within 12:30pm.

Order Receiving 10:00am To 7:00pm

Packaging and disposing at H.O - 7:30 pm -7:45pm

Packaging and despatching (Other than City)-8:30 pm-9:30 pm

Claims Settlement In Lost case

Copy Of F.I.R to Counter and From Counter To Head Office

Then It Goes To Evaluation of The Case By Company

Then The Booking Fee Is returned Within 7 To 15 Day’s With value

of Goods.

PROCESS

Software support

Consignment delivery process

Service blueprint of DTDCDi

Suggestions

SUGGESTION TO FRANCHISEE

Regular Print Media Advertisement about location of

Counter and Customer awareness.

Proper timing of delivery which will help customer

loyalty.

Proper claim settlement to make image if cases are lost.

Proper monitoring of working of franchisees. To enhance support and service system for avoiding the

delay of delivery.Training and development of Franchisee’s employee’s to

give the standardise service.To maintain uniformity among the counter in rendering

services. Integrating the performance and delivery of

communicated offering there is gap in delivering and communicating of offering.

SUGGESTION TO COMPANY