dsl setup guide - westell 2200

Important – Your Stargate xDSL Information

Getting Started with Stargate DSL

Thank you for choosing Stargate as your DSL Internet Service Provider! We are pleased to inform you that your Stargate DSL order is being processed and your service will soon be active. This letter contains information on configuring your computer for DSL. Please read the following instructions carefully and keep it for your records.

Acknowledgement of Terms and ConditionsOur “Terms and Conditions and Acceptable Use Policy” was discussed with you by one of our sales representatives at the time of sale. If you have any questions about these items, please view our Terms and Conditions page online at: http://www.stargate.net/html/dsl_terms_and_conditions.html or contact our sales department for details.

If you experience difficulties during this setup, please call our DSL Support Line at 1-888-932-4242, option 2.

Our technical support staff is ready to assist you, 24 hours a day, 7 days a week, 365 days a year.

System RequirementsTo ensure that your DSL service can be installed successfully, please review the system requirements below. All of the listed items are necessary for your DSL service to work properly. Stargate’s DSL service is supported only as a single PC solution. Networking, Internet connection sharing, firewalls, or other bandwidth-sharing applications are not supported

Minimum System Requirements

PC (Ethernet) PC (USB) Mac (Ethernet)Pentium or AMD K5/K6 or

higherProcessor: Minimum of

133mhz

Pentium or AMD K5/K6 or higher

Processor: Minimum of 133mhz

Apple Power Mac/IMac or compatible computer

Windows 98, ME, 2000, XP,N.T 4.0 (SP5 or higher)

Original operating system CD or OS source files on disk

Windows 98, ME, 2000, XP,Original operating system CD

or OS source files on diskMAC OS 8.6 – OS X

10-Base T Ethernet Network Interface Card*

Available USB 1.0 or Higher Port

10-Base T Ethernet Network interface Card

50 MB Free Hard Disk Space 50 MB Free Hard Disk Space 50 MB Free Hard Disk Space

32 MB RAM 32 MB RAM 32 MB RAM

CD Rom Drive CD Rom Drive CD Rom Drive

DSL Settings Quick Reference

In order to complete your computer setup, you will need to enter the IP Address, Gateway and Subnet Mask provided below.

Do Not Change Your Computer Settings Until Your DSL Service Is Active.

Please see “STEP ONE” on page 3 for the approximate number of days it will take to activate your service.

IP Address: 192.168.1.15 Pittsburgh AreaSubnet Mask: 255.255.255.0 Primary DNS:

209.166.161.121Gateway: 192.168.1.1 Secondary DNS: 209.166.161.120

Stargate.net, Inc. © 2003 | Getting Started with Stargate DSL | 412-316-7888, toll-free 1-877-570-STAR (7827) 1

http://www.stargate.net/html/dsl_terms_and_conditions.html


Erie AreaPrimary DNS: 69.7.96.200

Please enter the following info for your reference: Secondary DNS: 69.7.96.201PPPoE Username: ______________ @dsl.stargate.netPPPoE Password: _____________________________ Mail Servers (POP3/SMTP):

mail.stargate.netStargate Email Address: ________________________ News Server (NNTP): news.stargate.netEmail Password: ______________________________ Mail and News setup: http://help.stargate.net

How Stargate DSL works

DSL (Digital Subscriber Line) is a technology that enables a high-speed voice and data connection over

existing telephone infrastructure. Most homes already have phone wiring that can support DSL, so no re-

wiring or changes are needed.

DSL takes advantage of unused frequencies on your phone line. This allows the ‘always on’ connection

without interfering with your telephone or fax machine even when in use. The lower frequency portion of

the phone line is used for voice. DSL uses the upper frequencies to allow much faster uploads and

downloads powering your Internet experience. From your PC, the DSL modem converts the data signals of

your computer and sends them over the phone line to the Central Office maintained by your local

telephone company. The Central Office separates the voice and data signals. A DSLAM (Digital Subscriber

Line Access Multiplexer) takes the data signal and sends it along with other local customer’s data to

Stargate.



STEP-BY-STEP ORDER PROCESS GUIDE

STEP ONE: PREPARING YOUR LINE FOR DSLStargate places an order to prepare your line for DSL service. Each local carrier Stargate partners with estimates delivery time for xDSL service. Please check the list below to get an idea of when service will be active on your line. This is the estimated time of arrival for circuit delivery, unless otherwise indicated by your sales representative.

Verizon/GTE Territory 10 business daysNorth Pittsburgh Territory 5-7 business days

STEP TWO: SETTING UP YOUR DSL EQUIPMENTOnce your line has been prepared for DSL, you will need to set up your DSL equipment.

A. Install your filters To eliminate the problem of line noise, telephone filters have been provided to you as part of your modem kit. Each filter should be connected between your telephone jack and any device using the phone line, such as fax machines, digital cable boxes, satellite receivers, and cordless phones.

DO NOT PUT A FILTER BETWEEN THE WALL JACK AND THE DSL MODEM. THIS WILL FILTER OUT THE DSL SIGNAL AND PREVENT YOU FROM CONNECTING.

Additional Filters: If you are using a Westell modem, please visit www.westell.com to purchase filters online. If you are using a Paradyne modem, visit www.stargate.net and complete the "contact us" form. Please be sure to include the number of filters you require.

B. Setting up the modemThe modem kit includes instructions for setting up your modem. Please follow the included instructions. If you need assistance, please contact technical support.

STEP THREE: SETTING UP YOUR COMPUTERAfter you have finished installing your hardware, you can proceed with adding your network settings to your PC/MAC. The following pages include instructions for the Operating Systems supported by Stargate.

IMPORTANT NOTE: This document provides instructions for setting up a single computer. If you are using a router, please refer to your router manual for instructions or visit the DSL section of our online support site at http://help.stargate.net.

WINDOWS 98/ME (Ethernet)..................................................................................... page 4

WINDOWS NT (Ethernet) .................................................................. page 6

WINDOWS 2000 (Ethernet)................................................................ page 7

WINDOWS XP (Ethernet)................................................................... page 8

MAC OS 8 – 9 (Ethernet)................................................................... page 9

MAC OS X (Ethernet)......................................................................... page 10

WINDOWS USB Configuration............................................................ page 11

PPPoE SHIM ..................................................................................... page 12

GETTING CONNECTED ....................................................................... page 13

EMAIL AND NEWSGROUPS................................................................. page 14

OTHER SERVICES AVAILIBLE FROM STARGATE.................................... page 14

SUPPORT AND TROUBLESHOOTING.................................................... page 15

SECURITY AND YOUR DSL LINE.......................................................... page 16


http://help.stargate.net/


PC CONFIGURATION: WINDOWS 98/ME (Ethernet)

1. Save all documents and close all programs.

2. Click on Start Settings Control Panel and double-click the Network icon.

The following components should be installed in the Network control panel. [NIC – Network Interface Card]

Client for Microsoft Networks Component type: Client NIC Adapter Component type: Adapter TCP/IP -> NIC Component type: Protocol

3. Select TCP/IP -> Your_NIC from the list of Installed Network Components then click Properties. (Do not select TCP/IP -> Dial-Up Adapter)

4. Click on the IP Address tab. Select Specify an IP address. Type 192.168.1.15 into the IP Address field. Type 255.255.255.0 into the Subnet Mask field.

5. Select the Gateway Tab. Type 192.168.1.1 into the New Gateway field Click Add. Your gateway should now appear in the Installed gateways: field.


Note: To add a missing component, click Add, select the component type (Client, Adapter or Protocol), click Add, select Microsoft from the list of manufactures on the left and make the appropriate selection on the right.


6. Click the DNS Configuration tab. Select Enable DNS.Type your Username into the Host: fieldType stargate.net into the Domain: fieldType the DNS numbers from page 1 quick reference into DNS Server Search Order field. Click Add after entering each set of numbers. Type stargate.net in Domain Suffix Search Order field.

7. Click OK on TCP/IP Properties Click OK on the Network window. Windows will now prompt you to restart your computer.

8. Once you have rebooted, your PC is ready to connect. Go to PPPoE Configuration Section on page 12.

If you need assistance configuring your email or news, please visit http://help.stargate.net. If you would like to speak with a technical support representative, call our toll-free number, 1-877-570-7827. Technical Support is available 24 hours a day, 7 days a week, 365 days a year.

END WINDOWS 98/Millennium




PC CONFIGURATION: WINDOWS NT 4 (Ethernet)

1. Save all documents and close all programs.2. Click on Start Settings Control Panel and double-click the Network icon. 3. Double-Click the Network icon. Click the Protocols tab.4. Select TCP/IP Protocol and click Properties.

5. On the IP Address Tab, select Specify an IP address.Type 192.168.1.15 into the IP Address field.Type 255.255.255.0 into the Subnet Mask field.Type 192.168.1.1 into the Default Gateway field.

6. Select the DNS tab. Type in the DNS information as shown. Enter the DNS numbers listed on page 1 quick reference. Click OK.

7. Click OK at the bottom of TCP/IP Properties window then click OK at the bottom of Network window. Windows NT will now prompt you restart your computer.

8. Once you have rebooted, your PC is ready to connect Go to the PPPoE Configuration section on page 12.





END WINDOWS NT



PC CONFIGURATION: WINDOWS 2000 (Ethernet)


2. Click Start Settings Control Panel Network and Dial Up Connections.

3. Right-Click Local Area Connection and select Properties.

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On the General tab of Local Area Connection Properties, select Internet Protocol (TCP/IP) from the list of components then click Properties.

5. Select Use the following IP address. Type 192.168.1.15 into the IP Address field.

6. Type 255.255.255.0 into the Subnet Mask field.

7. Type 192.168.1.1 into the Gateway into the Default Gateway field.

8. Select Use the following DNS server addresses. Enter the DNS numbers listed on page 1 quick reference.

9. Click OK on the bottom of Local Area Network Properties window. Windows 2000 will now prompt you to close down all other windows and restart your computer.

10.Once you have rebooted, your PC should be ready to connect to the PPPoE Shim. Go to the PPPoE Shim configuration section on page 12.





END WINDOWS 2000

PC CONFIGURATION: WINDOWS XP (Ethernet)


2. Click Start Control Panel Network and Internet Connections. Double click Network Connections. If you do not see the Network Connections icon, click Switch to Classic view in the upper left corner.

3. Click Create a new connection (as shown) located in the upper left corner of the window.

4. The connection wizard will open. Click Next.

5. Select Connect to the Internet, then click Next.

6. Select Set up my connection manually.

7. Select Connect using a broadband modem that is always on (as shown in picture). Click Next. On the next screen, click Finish.

8. In Network Connections, right-click LAN or High-Speed Internet connection and click Properties from the menu.

9. On the General Tab, select Internet Protocol (TCP/IP) and click Properties.

10.Select Use the following IP address Type 192.168.1.15 into the IP Address field.Type 255.255.255.0 into the Subnet Mask field.Type 192.168.1.1 into the Default Gateway field.

11.Select Use the following DNS server addresses. Enter the DNS numbers listed on page 1 quick reference.

12.Click OK on the bottom of TCP/IP Properties window.

13.Your PC is now ready to connect. Go to the PPPoE Configuration section on page 12.





END WINDOWS XP



MAC CONFIGURATION: OS 8/9 (Ethernet)

1. Click on the Apple menu, highlight Control Panels and select TCP/IP.

2. Configure TCP/IP as follows:

Connect via: EthernetConfigure: Manually

IP Address: 192.168.1.15Subnet Mast: 255.255.255.0Router Address: 192.168.1.1 Name Server Address: See page 1 quick referenceAdditional Search domains: stargate.net

3. Close the window and save the settings. You should not need to restart your computer. The computer is now configured and ready to connect to the PPPoE Shim. Go to the PPPoE Shim configuration section on page 12.


END MACINTOSH 8 – 9




MAC CONFIGURATION: OS X (Ethernet)

1. Go to the Apple menu and select System Preferences.

2. In System Preferences, select Network. Configure: Built-in Ethernet.

3. Select the TCP/IP Tab and configure as follows:

Configure: ManuallyIP Address: 192.168.1.15Subnet Mast: 255.255.255.0Router Address: 192.168.1.1 Domain Name Servers: See page 1 quick referenceSearch Domains: stargate.net

Click Save and then close the window. You should not need to restart your computer.

The computer is now configured and ready to connect to the PPPoE Shim. Go to the PPPoE Shim configuration section on page 12.


END MACINTOSH OS X




WINDOWS USB CONFIGURATION

Note: This setup method is compatible only with Windows 98 and above. Windows 95 lacks USB support and is therefore not supported.


2. Plug in the modem then connect the USB cable from the back of the modem to the USB Port on the back of your computer.

3. Windows will recognize the new hardware automatically and launch the Update Device Driver Wizard.

4. On the first screen of the Wizard, click Next.

5. Select Search for a better driver… then click Next.

6. Windows will ask you where to search for the correct drivers. Select CD-ROM drive. Uncheck all other options.

7. Place the CD labeled Westell Utilities/USB Drivers into your CD-ROM drive then click Next.

8. Select The updated driver (Recommended) and click Next to install the drivers for your modem.



Setting up PPPoE on your DSL Router

Follow these simple setup instructions below to configure your router.

Note: For more detailed information, please refer to the Westell User Guide (pdf) format that is available on the Westell CD. This file is also available on the “Downloads” and “DSL & Cable Connections” sections of Stargate’s online help site at http://help.stargate.net.

1. Open Internet Explorer, Netscape, or another web browser and enter http://192.168.1.1/ into the Address field.

If you are unable to bring up the page in a browser window, check to ensure that your network settings are configured properly. Refer to page 1 for settings for your specific operating system for instructions on how to enter this information in the Network Control Panel.

2. On the Enter Network Login screen, type admin into the User Name: field and password into the Password: field, and then click OK. The following screen will be displayed.

3. Enter an Administration Name and a new Administration Password. Click Change and then click OK on the confirmation window. Please write down the administration name and password you selected and keep it in a safe place for future reference. Note that the Administration Name and Password is NOT the PPP Account ID and Password that are used to make the connection.

4. The Westell Setup Wizard will begin. Click Next on the first screen of the wizard.

5. At the prompt for a User Name: and Password: fields, enter the new Administrative Name and Password you entered on the “Change Name and Password” screen in the previous step.

6. On the next screen, enter the following information and then click Next.

Connection Name: Stargate DSL Account ID: Enter your username followed by @dsl.stargate.net Account Password: Enter your Stargate password.


http://192.168.1.1/



7. VPI/VCI screen: The VPI/VCI information is preset to 0 and 35 respectively. Please do not change these values. Click Next.

8. Protocol screen: Select PPPoE. Click Next.

9. Setup Complete screen: Click Done. Congratulations! You’ve just configured your DSL Router to connect to Stargate! Proceed to the next page Getting Connected: PPPoE Shim



Getting Connected

This is the Westell PPPoE Shim – the interface you will use to connect to Stargate. To make the connection, select Home on the menu and select Stargate DSL (connection to Stargate) and click Connect. When you have successfully connected, the PPP Status indicator will change from DOWN to UP.

Note: If the status reads No DSL Connection, check the physical connection. If a Connect button is not displayed, DSL sync has not been established. Check the DSL LED on the DSL Router. If it is not solid green, please contact Stargate technical support.

To set your DSL to connect automatically, click the Profile Editor link, and click the Edit link for your Stargate DSL connection. Select the Always On radio button, verify that the Save Password option is checked, and click the Save button.

Stargate recommends you do not change any other settings available in the configuration screens without direct instruction by a Stargate technician. Changing these settings may cause your DSL connection to not work properly or be inaccessible.


IMPORTANT

The Firewall capabilities built into the Westell DSL router are enabled by default and set to “Medium” security.

If certain programs (e.g. AOL, ICQ, MSN Messenger, etc.) do not function properly after you connect to the Internet, you may need to lower the security settings.

To lower the security settings:Click Configuration on the menu and select Firewall Configuration. Set the configuration to “Low”.


Email and Newsgroups

Email and newsgroup server information is provided on the first page of this DSL user guide. If you need assistance in configuring your email or news settings, please refer to the configuration section on http://help.stargate.net or contact a technical support representative at 1-877-570-7827.

Configuring Internet Software to use DSL versus a Dial-Up Connection

If you previously connected to the Internet through a dial-up and have switched to DSL, your Internet applications may be configured to automatically launch a default dial-up modem connection. Internet Explorer and Outlook Express can be reconfigured to use a DSL connection as follows:

Windows

Double-click My Computer. Double-click Control Panel. Double-click Internet (or Internet Options). Click the Connections tab. Select the option, “Never Dial a Connection”. Click OK and close the Control Panel.

Note: Other Internet applications may need to be reconfigured for the connection type. These settings are typically found in “Preferences” or “Options”.

Macintosh

Go to Apple Control Panel TCP/IP. On the TCP/IP menu, click File and select Configurations. In the Configurations window, select Ethernet. Click Make Active.

Other Services available from Stargate

Web HostingStargate provides turnkey web site hosting solutions for the full range of business and organizational needs. We understand the importance of combining robust network technologies with a team of talented professionals who are committed to going to the extreme to meet the needs of our customers. Stargate offers personal and business connectivity with round-the-clock technical support, in addition to web development, eCommerce solutions and web hosting for both Unix and NT platforms.

Nationwide Dial-up accessStargate has been providing fast reliable Internet access to residents of western Pennsylvania, West Virginia and Maryland for nearly seven years. We're pleased to provide our award-winning access throughout the 48 contiguous United States! We offer local, toll-free, unlimited access in over 1000 cities and towns nationwide, virtually ensuring no telephone company toll-charges. Stargate has built an impressive reputation for our "extreme" customer service and support, and it's now available nationwide.

Call 1-877-570-7827, option 2 to learn more about these services.




Support and Troubleshooting DSL

Restarting your computerIn most cases, simple errors or connection problems can be corrected by restarting the computer and DSL modem. This practice clears the computer memory and refreshes the computer hardware. Shut down the computer and unplug or turn off the DSL modem for a full five (5) minutes, then turn the DSL modem and computer back on in that order.

No Ethernet/USB LightFirst, shut down the computer then unplug or turn off the DSL modem for a full five (5) minutes. Restart the computer and turn on the DSL modem. Verify that the Ethernet cable is firmly connected to the computer and to the DSL modem.

No Power LightVerify that the DSL modem power cord is plugged in securely. If the power cord is plugged into a surge protector or power strip, plug it directly into a wall outlet. If the power light remains off, the modem or power cord may be damaged.

No Ready Light or flashing Ready lightCheck the phone line connections. Turn the modem off or unplug the power supply to the modem for a full five (5) minutes. Remove any phone filters between the DSL modem and the wall jack. Do not run the telephone line through a surge protector or line splitter. Try replacing the phone cord. If the line light/ready light does not appear solid after five (5) minutes, please contact Technical Support.

Excess noise on your phone lineAll telephones, answering machines, digital cable boxes, fax machines and other telephone devices should have a single line filter placed between the device and the wall telephone jack. If all items on the telephone system are filtered, try unplugging one item at a time to rule out another device causing the line noise. DO NOT PUT A FILTER BETWEEN THE WALL JACK AND THE DSL MODEM.

Other InterferenceSplitters, surge protectors, halogen lamps, Christmas lights and other electronic devices that emit Radio Frequency Interference (RFI) may cause problems. If you have exhausted other options, disconnect or turn off any electronic device in the same room as your DSL modem and remove splitters or surge protectors.

If you require additional assistance, please refer to the contact information below to reach the correct customer service representative.

Online Support:

http://help.stargate.net

Stargate.net, Inc. © 2003 | Getting Started with Stargate DSL | 412-316-7888, toll-free 1-877-570-STAR (7827)

DSL Sales and Product Information (888) 932-4242, option 1

Technical Support for Existing DSL Service

(888) 932-4242, option 2

Order Status for New DSL Service (888) 932-4242, option 3

Billing (877) 570-7827, option 3

19


Security and your DSL Line

Security on your home computer is extremely important when using a broadband connection. NAT (Network Address Translation) technology routinely assigns you a different IP address (Internet Protocol) effectively securing your computer against unwanted attacks. NAT provides added security, but it is not the only protection you should use while online, especially if you have a static IP address. Your Operating System should be updated on a regular basis whether or not it is the most recent version. Updates for Windows can be found at http://windowsupdate.microsoft.com. Macintosh users can check for updates at http://www.info.apple.com/support/downloads. For further security measures you may also want to consider one or more of the following products1:

Anti-virus SoftwareProducts from vendors such as Mcafee and Symantec (Norton) provide continuous protection against viruses, Trojans and other malicious programs. Each product offers different options and levels of protection but must be updated frequently to be effectual. New viruses are discovered weekly, and you want to make sure you are always protected.

http://www.symantec.comhttp://www.mcafee.com

Software FirewallsSoftware firewalls are programs that limit external access to your computer by following a set of rules. These rules can provide a range of protection from preventing Trojans attacks to completely prohibiting access to your computer. Programs such as ZoneAlarm and BlackIce are an inexpensive means of providing effective filtering against unwanted attacks.

http://www.zonelabs.com/http://www.iss.net/

Hardware Firewall / RoutersHardware firewalls are more difficult to install and configure than a software firewall. However, for uses like small offices or networks, hardware firewalls are a good choice for their solid performance and reliability.

http://www.netgear.comhttp://www.linksys.com

SGATEGUIDE5


1 These programs are only suggestions. Other products are available. Stargate makes no guarantee that any of these products will stop or prevent malicious activity on your computer. Please follow manufacturer recommendations for Anti-virus and security products. Stargate does not provide technical support for any of the suggested products.

http://www.linksys.com/

http://www.netgear.com/

http://www.iss.net/

http://www.zonelabs.com/

http://www.mcafee.com/

http://www.symantec.com/

http://www.info.apple.com/support/downloads

http://windowsupdate.microsoft.com/


SGATEGUIDE5


dsl setup guide - westell 2200

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